I took my mower in for a quick check up and fix. Martin got to it right , he worked me in to his…read morevery busy schedule and fortunately it was a quick fix. I was very pleased with the responsiveness and courtesy and professionalism. Nothing but good things to say about hardware Hank in Ankeny.

Love this store! We all shop online now days. So, if I go to a store, I come back only if the…read moreservice is great. Every single time I stopped at this store, their team helped me to find what I was looking for within a minute. Wow! I never had to wait for an associate to offer help as soon as I walk in. Love it! Keep it up guys! The best customer service in Ankeny!

I needed a can of primer today so stopped at True Value Hardware in West Des Moines. Ended up…read moregetting everything that I needed. BONUS! It was pouring down rain and 4 employees + the owner jumped to get an umbrella to walk me to my car! Wow!! They have this kindness in their soul! No one ask, no one hesitated! This is what every business strives to be and have others say. This TRUE VALUE is the real deal!" thanks - Carol

True Value HARDWARE…read more The 1st thing to remember is that everyone is struggling with staff and to be kind to the staff who are there in trying to help people. I found that the staff were more than willing to help me. The store was clean and well organized. It's a typical True Value hardware different tools, paint, barbecue, nails , screws,and items needed for houses. It's a fair value for accessibility rather than a giant big box store. They do a good job of trying to serve people the best way they can and make sure they have plenty of cashiers. Parking was easy and plentiful. It's got a small town feel to it.

I was shopping for storage shelving and was trying to load the boxes on to my cart , I had an…read moreemployee by the name of Nick that came to my rescue and loaded the three heavy and awkward boxes on my cart and then proceeded to push my cart to the check out and had me pull my vehicle to the front of the store and he then loaded the boxes into my vehicle, you were a true lifesaver and a very valuable employee that Home Depot should be proud to have!!!! Thank You Nick

Painted today with the last batch I bought at Home Depot. I'd brought in the can with the exact…read moreformula. The paint is slightly lighter. I'm so mad. Definitely not going back to this location. Ugh!!!!!!!!!

Example of a great farm and home store. Pet supplies priced great. Also get bird seed here.read more

I always love coming here when they used to have the baby chicks. Because of the bird flu I guess…read morethey won't be doing that for a while! They make keys that's a plus! They have lots of stuff for you if you have a garden! They have a limited amount of clothing! I love their bulk candies! They have lots of stuff in there Hardware departments! All your needs for farmers and those of us who weren't farmers!

So very helpful to this old lady. Lost a bolt on my walker. Pulled into the parking lot and called…read morefrom my car about my problem. They came out to the car and fixed it.

I feel sorry for the owner. I was in your establishment last night, Friday, looking for some…read moreaccessories for some weed or weed-eating stuff, and I simply asked the question of how much money it would cost me to have a blade sharpened in an Ego trencher. The girl that was there, and you're paying her, I'm assuming, which is a waste of money, just started giving me a range. And then when I tried to pin her down, she said, Okay, well, $15. And then I'm saying, Well, maybe you could actually have somebody call me with an actual number, and she walked away. So I won't be back. She's worthless, lazy, pathetic. I don't know how you do it with the kids of today. I wish you well, but I will not be back, and you may want to have a talk with her. I have seen other reviews saying same so good luck.

We went to the Altoona Menards looking for a water heater. They had a large selection of choices in…read morethe store. We approached an employee and found him (Gary) to be very helpful and knowledgeable regarding the questions we had for our needs. We decided on a tankless version. Gary made sure we had all of the information needed to make the transition from a traditional water heater to the tankless. We truly appreciated his efforts, as it made the whole experience a little easier.

BEWARE!!! I purchased carpet at the Altoona Store and contacted the contractors they had on a list…read more I ended up hiring Tony Johnson from Des Moines. He did an absolute TERRIBLE job installing the carpet. There was a gap between the wall and the carpet in the hallway that he had to have known was there, the carpet wasn't fastened down on the ends or folded over, he used the utility knife and left multiple blades on my windowsill for my grandson to get into. Tony refused to refund any money. Please see attached pictures. Evidently Menards doesn't check to see if these people actually know how to install carpet. I contacted Menards and was told they could not do anything because they don't work for them. I assume that he's probably still on the list as a contractor-do not use Tony Johnson.

No issues here ever. Associates always friendly and helpful…read more All the bad reviews are for their third party vendors that deliver or set up items. The store itself is great and Lowe's associates as well. Their 3rd party vendors for delivery & installation? No.

Do not order appliances here! They will hire a sketchy 3rd…read moreparty to deliver and hook them up. The 3rd party has no idea what they're doing and if they mess it up they will not fix their mistake!!

I checked this place to see how this place out for clothing and gear. I was in luck when I found a…read morepair of Wolverine hiking boots with steel toe and electric hazard protection. It was in my size and on sale (15% off). As an added bonus, these hiking boots are rated for slip-resistance and oil-resistance. This place is a little smaller than the Menard's and other hardware stores like Home Depot and Lowe's. It has the small comforts of a mid-range store kinda like the new Theisen's at Indianola.

We need more of these stores on the east coast. Great selection for industrial equipment…read more Knowledgeable staff

Excellent prices and great customer service. James the manager was very helpful and attentive with…read moreme and my husband. Great experience.

Helpful. Knows about what they are selling and if they don't, they find out. Very nice and…read morefriendly!!