We went to the Altoona Menards looking for a water heater. They had a large selection of choices in…read morethe store. We approached an employee and found him (Gary) to be very helpful and knowledgeable regarding the questions we had for our needs. We decided on a tankless version. Gary made sure we had all of the information needed to make the transition from a traditional water heater to the tankless. We truly appreciated his efforts, as it made the whole experience a little easier.

BEWARE!!! I purchased carpet at the Altoona Store and contacted the contractors they had on a list…read more I ended up hiring Tony Johnson from Des Moines. He did an absolute TERRIBLE job installing the carpet. There was a gap between the wall and the carpet in the hallway that he had to have known was there, the carpet wasn't fastened down on the ends or folded over, he used the utility knife and left multiple blades on my windowsill for my grandson to get into. Tony refused to refund any money. Please see attached pictures. Evidently Menards doesn't check to see if these people actually know how to install carpet. I contacted Menards and was told they could not do anything because they don't work for them. I assume that he's probably still on the list as a contractor-do not use Tony Johnson.

We were overdue for a check and tuneup on our central a/c. We've been blitzed on tv and in the mail…read morewith ads from many heating and cooling companies offering free or less expensive prices for these tuneups but went with Greens since they serviced our furnace when it stopped working in cold January with very short notice (not sure if it is worse to freeze in the winter or swelter in the summer). This time we had to wait several weeks for an appointment but it was not an emergency so we were ok to wait. Turns out our appointment was scheduled for the first day of the June heat wave. Shortly after Mark arrived, he showed us that our blower capacitor needed to be replaced, giving us a bunch of technical measurements that I did not understand at all! However, since our unit is somewhere between 8 and 10 years old, a replacement part did not seem out of the question and our total bill was about just over $150. What I appreciate about Greens is that you are given a time window, called when you are the next service call and called again when the tech is on the way.

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

I have now called on Hometown Hero for two appliances repairs. Once for Samsung dishwasher and now…read morefor a newer Whirlpool washer. Both experiences were wonderful. The techs are professional and polite. They take care of the issue while keeping you fully aware of the potential cost. Full disclosure throughout the entire process. I shy away from calling a "major company" but Hometown Hero conducts business like a small town business. I highly recommend getting over any preconceptions you may have of a larger company and put your trust in them. I have not been disappointed.

Recommended by my real estate agent. Fairly new to area. Made appointment on Friday and was told…read morethey could come Wednesday. Was put on list in case there were cancellations. There were not. Planned ahead and took today off from work -- UNPAID. Had several messages the last few days on how I could track my tech, and when the tech would arrive. Also got texts over the weekend from bot wanting the appliance info I'd already given them when I set apptment, which was weird. Was fully expecting tech today. TRUSTED the company. Got message at 8:07 this morning !!!!! that tech had an emergency and wouldn't be coming. They'd randomly rescheduled me for another WEEK -- on a day I'm not available!!!! They apparently have only ONE repair person??? Is that the story? It didn't occur to them to shift around schedules so they could accommodate folks like me who built their work week around the appointment TODAY???? They think it's good customer service to cancel last minute??? I'm already out a ton of cash because I took today off. I don't know whether this place is good or not, but if they can't figure out how to get a repair person out to a job, if they think it's okay to cancel last minute, if they don't have the thinking skills to see how damaging it is to a client when they cancel last minute -- how the heck am I supposed to entrust they've got the thinking skills necessary to repair my appliance?

Salesperson Austin Sheldahl was very friendly, knowledgeable, and helpful in answering all my…read morequestions and helping me decide the right dishwasher model for my priorities. His customer service was 10/10. I highly recommend this company based on my experience. The in-house delivery and installation team was also excellent. They were efficient and friendly.

Great until you leave the store. We bought a Whirlpool stacking washer and ventless dryer. We…read morealso bought the IronClad warrant (don't waste your money). The dryer unit has been fully broken down 3 times in 2 years for cleaning and warranty refuses to address the issue besides cleaning the unit. Worst of all, management staff in the repair center could care less and actually blamed me for not cleaning the unit after each use, which we do and is noted in my service logs. There are a lot of options in Des Moines, pass on this one!

I love this store so much. The products are amazing and staff treat me like an old friend…read more If you haven't been recently, stop in and say hello to the new manager, Mindy. If you aren't close, they are great about checking inventory if you call.

I have to admit, this place is like a candy store for adults. I was bouncing from item to item,…read morewanting it all. I was surprised by some of the colors and patterns I hadn't seen on these beautiful wares before. Yes, it is quite pricey. But wouldn't your next dinner party look great wearing this? Or even just placed in your kitchen? I know mine would...and now I'm one cast iron beauty closer! The price is the reason for four stars. Some decorative Dutch ovens can be over $300. But, hey, you didn't need that second kidney anyway, did you?

We had an excellent experience at the Des Moines mattress store in Altoona. Matt Cox was awesome…read moreto work with and got us exactly what we needed. Fast and friendly service, and we will be back!

From the owner: Specialties: Custom Mattresses, Mattress Upholstery,…read moreMattresses. Products: Twin Mattresses, Full Mattresses, Queen Mattresses, King Mattresses, Adjustable Bases, Bed Frames, Water Beds. Services: Antique Set Repairs, Custom Boat Mattress, Custom Mattress Upholstery, Custom RV Mattress, Custom Semi-Truck Mattress, Mattress Repairs, Mattress Sales. Brands: Des Moines Mattress, Innomax, Spring Air. Locations Facts: Serving Central Iowa, located in the first building South of Kwik Star.

I can say I have been to this place a couple of times, but never to do laundry. I came to check out…read moretheir coffee shop side of things and to partake in their free Wi-Fi. Their coffee shop employees are very friendly and take their time with preparing your coffee. I have not had a bad experience here. Coffee tastes okay. I cant wait to try their breakfast sandwiches and food here. I have seen people here doing laundry and it seems fine.

A lot of the machines were out of order. The machines I used, the big gray ones in the middle left…read moremy clothes smelling musty. Couldn't use debit card (come on, come into the 21st century. Just wasn't very well maintained. I won't be back.