We had an appointment set for 4pm on 11-7-19. The service guy called twice to let me know he was…read morerunning late due to unforeseen problems on his last call. He got here at 6 something and stayed until the repair on the gas fireplace was complete. He even cleaned up wires which shouldn't have been there and left it in perfect running condition. He didn't get out of here until close to 10pm. Unbelievable customer service and work ethic. Great job and would recommend highly. Susan O. in West Des Moines

Had them come out to service my gas fireplace. Young man was polite and explained importance of…read morehaving it serviced. Was very impressed and will definitely use them again for our annual inspection.

I have to shout out to 72 degrees Comfort Company of Ankeny. ( I didn't realize that there was a…read morebranch in Grimes otherwise I would have contacted them due to residing in Grimes myself.). I saw a commercial showing $49 late season furnace tune ups. Well I googled the $49 deal and found 72 degrees/-- which I didn't recognize as the company from the tv commercial. But i researched this company and found great reviews and decided to go with it. I reached out due to concerns of cigarette smoking wafting up to the third floor. I'm not a smoker. I also heard furnace poppings in the middle of the night and I knew for sure it wasnt mine. But I now have peace of mind that my furnace was thoroughly checked and it's running fine. I didn't have to pay the usual $125 or so...it was $49. I highly recommend this company for its thoroughness...thank you Daniel Milligan and Sarah the customer service rep on the phone for excellent service.

The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

We went in yesterday around lunch time. We wanted to pick up some of the rubs that y husband likes…read moreto use. One we got and the other one they were out of, but they have it on order. There are so many to choose from, how on earth would you narrow it down if you didn't know what you wanted. That's my complaint right there. I have way to many choices. That's a good complaint. They have smokers, plants, rock, you name it for BBQing and landscaping. Lady that checked us out was pleasant and polite. Did not require us to wear a mask. We'll be back in the next few weeks for Mary's Cherry rub.

From the owner: Shop Where The Pros' Shop…read more Hawgeyes BBQ complete outdoor cooking center. It's stocked with everything you need for fabulous cookouts: Choose from our smokers, gas grills, and pellet grills. We have Horizon Smokers for backyard BBQ to Barbecue competition grilling, Green Mt. Pellet grills for all sorts of cooking.Try one of our sauces, rubs, and marinades, or try them all! Blues Hog Sauces, Russ & Franks, Slabs, Horizon, Rufus Teagues BBQ Sauces, Chef Williams' marinades, Butcher.Select from our woods, natural charcoal, and wood pellets including: Hardwood Charcoal, Hickory wood, Cherry chunks, Pecan chips, Sasafrass, and other BBQ woods.

Friendly and knowledgeable staff! They know pools and have been very, very helpful!!…read more If your looking to build one - check in with these guys. If you need to learn how to take care of a pool - check in with this crew! Top notch service!

Their workers take their time and do not know what they are doing. The manager seems to back them…read moreon everything instead of fixing the problem

A terrific hard-core store that has a superb inventory, but its staff is what separates them from…read moreordinary places, because they greet you warmly and offer fantastic knowledge and kindness. Grateful for staff member Susan. Who was incredibly helpful as we decided on an outdoor grill. Her awareness, experience, and knowledge of their options was a difference-maker for us, and she was spot-on looking back.

Long story short:Ace was very helpful today…read more I went in to get a copy of a key for my car ignition. Learned alot about cars and programmable keys. I was unable to get what I needed but I had multiple people trying to help and figure out the dilemma. I walked around the store a little while awaiting the verdict on the problem, and found a clean well kept store. I've always enjoyed working with the people at Ace. Go check out this newest location.

We have had TNT landscaping out to our home twice. The first time to lay a paved path in our…read moreflower bed and an edge to the front of our landscaping. Great job on both. Last summer we had a new deck installed and this summer wanted to finish it off with a patio and some flower beds. Ron was great at listening to us and providing us with the cost that we were comfortable with. He was very understanding. The crew was great. They seemed like they were having fun (as fun as hard work can be). It seemed like there was a new guy that was learning the trade and he was being taught how to do the work. I would highly recommend.

Completed a last minute landscaping project thanks to TNT Landscaping…read more They were open on Saturday, answered the phone right away at 8am, had lots of 2 inch river rock in stock, easy check out process, with very helpful and seasoned staff. Of note also had a great selection and quality of plants and grasses. Highly recommend!

Salesperson Austin Sheldahl was very friendly, knowledgeable, and helpful in answering all my…read morequestions and helping me decide the right dishwasher model for my priorities. His customer service was 10/10. I highly recommend this company based on my experience. The in-house delivery and installation team was also excellent. They were efficient and friendly.

Great until you leave the store. We bought a Whirlpool stacking washer and ventless dryer. We…read morealso bought the IronClad warrant (don't waste your money). The dryer unit has been fully broken down 3 times in 2 years for cleaning and warranty refuses to address the issue besides cleaning the unit. Worst of all, management staff in the repair center could care less and actually blamed me for not cleaning the unit after each use, which we do and is noted in my service logs. There are a lot of options in Des Moines, pass on this one!

My husband and I purchased our first home last year and the house wasn't in the best shape. I…read moredidn't want to risk lighting a fire before getting the chimney swept, so I searched on Google to find a chimney sweeper in the area. Midtown had great reviews, so I gave them a call. The man who came to clean my chimney was very friendly and professional. He did a thorough job, it didn't take long at all, and the sweeper wasn't louder than a vacuum. Luckily, our fireplace was in really good shape, so it only needed a basic cleaning (a little over $200). I will definitely use their services next year and recommend them.

Helpful. Knows about what they are selling and if they don't, they find out. Very nice and…read morefriendly!!

Bomgaars offers a variety of goods. From tools, toys, seasonal, and foods. In need of jeans cause…read moreyours crapped out? They have what you need. When you need it. At Bomgaars. Excellent customer service. They even have chickens and ducks!

I have always loved the Menards jingle... "SAVE BIG MONEY AT MENARDS" it gets stuck in your head…read moreand as a kid it used to be a jokey kind of song if you get the lingo.. Anyway until yesterday I had gone 36 years of life never having gone to a Menards, so I didn't really know what to expect! I thought it was just like a big hardware store.. little did I know it was so much more! It had everything! Seriously! It was like a Lowes meets, Grocery Store, Meets costume shop, meets holiday store, meets Target or something.. It was crazy, I was so surprised about the great grocery section, also stoked about the seasonal sections both celebrating Halloween and Christmas in Mid Oct. The staff seemed super nice and you could easily get lost in here and spend some money! I dug how clean the store was and the space was utilized well! I dig Menards!

Absolutely horrible experience. We spent thousands of dollars trying to buy fence parts and after 2…read moremonths of endless issues, waiting around, postponing, and broken pieces we still ended up having to buy hundreds of dollars worth of parts from Lowe's instead. Lowe's was instantly helpful and had everything we needed and we were on our way very quickly with an amazing experience. Menards on the other hand has been horrible and no one was helpful with anything during the entire process. We have always been Menards supporters, but NEVER AGAIN!!!