send Simon Grant did everything I needed to and it was great just swaping out some screws in my…read morecare took 19 minutes and they didn't Evan make me by anything

It's nice havin a store like Ace around after all these yrs. They stock a ton into that lil store,…read moreand the staff is very helpful. Plz bring back the Case knives. That would be a bonus to an already amazing place.

I stopped in over the weekend because I was looking for Mrs. Meyer's Acorn Spice hand soap. I…read morecalled the University location because they're closer to where I live, but the helpful woman who answered the phone, told me that the Beaver location was the only one of their stores that had this particular scent. So, I headed over here but I couldn't find that scent. A young employee asked me if I needed help and I told him my plight. He checked and said they had six in stock somewhere in the store. He went to look for them. A short time later he came back with someone who I assume was the manager. He assured me they were looking for it. They just didn't know where in the store they were. After some time later he told me he couldn't find it but he offered to take my name and phone number and would call me if they found it. I thought that was very nice of him to do that. I've never had any store manager do that before. I was very impressed. In fact, when I haven't been able to find a product in most big box stores and ask an employee for help, they usually give up after 30 seconds and tell me they must not have it if it's not on the shelf and don't even check in the back for me. But my visit wasn't a total loss because I found my all-time favorite Mrs. Meyer's hand soap there--the Iowa Pine scent. I felt like I struck gold. I have never been able to find any of the seasonal scents (which are way better than their regular scents) in any of the big box stores like Target. When I looked on the shelf here I even saw more seasonal scents than I've ever seen before. I was in hand soap heaven! I was very impressed with how clean and bright the store was. They have a large selection of Yeti tumbers and coolers, too. I love this store! I wish I could give this review 6 stars. These guys know the true meaning of excellent customer service; something that is sorely lacking in most stores these days. I will definitely be a repeat customer.

Ever have that last minute project need? Or maybe an emergency (like a mouse in the house)? This…read moreAce Hardware is a perfect stop for local Beaverdalians. I love the small town feel and helpful but not houndy staff. And did I mention the free popcorn?? Who am I kidding, probably every other yelper has.

Every time I come in, everyone is SO nice, SO helpful, the prices are always competitive, they have…read morecool clearance items happening right now, and they are VERY knowledgeable. If they DON'T know, they do their VERY best to find out. AND they have a cool kitty cat that is a floofy joy! I ALWAYS recommend stopping in there 1st before hitting the "bigger" stores. Save your receipts just in case your item doesn't work. BUT they are more than happy to give you a fair exchange or return. It just a GREAT store.

Here's an example of what you will find here: I'm doing work…read moreon one of my rental units nearby. I need some ceiling paint. I walk in, and as usual I'm picked out as soon as I make two steps into the door to ask if there's something they can help me with. I guess browsing is not allowed (to bad for them since that's when my wallet starts to loosen up, and I buy things that I "think" I need). I tell the clerk that I need some ceiling paint. I'm asked: "interior or exterior"... Um, exterior ceiling paint? I don't think there is a such thing as exterior ceiling paint. Now I looked hard and far for anyone claiming to sell exterior ceiling paint. I even asked the clerk to show me a can of paint labeled "exterior ceiling paint" which he wasn't able to do. I think I'll just drive the extra 10 minutes to the next nearest home center store instead of stopping here. At least I can browse around those stores to get ideas on projects that I may want to tackle in the future.

I needed a can of primer today so stopped at True Value Hardware in West Des Moines. Ended up…read moregetting everything that I needed. BONUS! It was pouring down rain and 4 employees + the owner jumped to get an umbrella to walk me to my car! Wow!! They have this kindness in their soul! No one ask, no one hesitated! This is what every business strives to be and have others say. This TRUE VALUE is the real deal!" thanks - Carol

True Value HARDWARE…read more The 1st thing to remember is that everyone is struggling with staff and to be kind to the staff who are there in trying to help people. I found that the staff were more than willing to help me. The store was clean and well organized. It's a typical True Value hardware different tools, paint, barbecue, nails , screws,and items needed for houses. It's a fair value for accessibility rather than a giant big box store. They do a good job of trying to serve people the best way they can and make sure they have plenty of cashiers. Parking was easy and plentiful. It's got a small town feel to it.

I needed a couple of keys made. I walked in the door and was promptly greeted by two members of the…read morestaff. I told them what I needed and one of them immediately took my key and started making the keys. The total experience was wonderful and I would recommend this hardware store to anyone.

Helpful, friendly staff! Go the extra mile to offer suggestions if I'm not sure of just what I need…read morefor a diy project.

So very helpful to this old lady. Lost a bolt on my walker. Pulled into the parking lot and called…read morefrom my car about my problem. They came out to the car and fixed it.

I feel sorry for the owner. I was in your establishment last night, Friday, looking for some…read moreaccessories for some weed or weed-eating stuff, and I simply asked the question of how much money it would cost me to have a blade sharpened in an Ego trencher. The girl that was there, and you're paying her, I'm assuming, which is a waste of money, just started giving me a range. And then when I tried to pin her down, she said, Okay, well, $15. And then I'm saying, Well, maybe you could actually have somebody call me with an actual number, and she walked away. So I won't be back. She's worthless, lazy, pathetic. I don't know how you do it with the kids of today. I wish you well, but I will not be back, and you may want to have a talk with her. I have seen other reviews saying same so good luck.

A terrific hard-core store that has a superb inventory, but its staff is what separates them from…read moreordinary places, because they greet you warmly and offer fantastic knowledge and kindness. Grateful for staff member Susan. Who was incredibly helpful as we decided on an outdoor grill. Her awareness, experience, and knowledge of their options was a difference-maker for us, and she was spot-on looking back.

Long story short:Ace was very helpful today…read more I went in to get a copy of a key for my car ignition. Learned alot about cars and programmable keys. I was unable to get what I needed but I had multiple people trying to help and figure out the dilemma. I walked around the store a little while awaiting the verdict on the problem, and found a clean well kept store. I've always enjoyed working with the people at Ace. Go check out this newest location.

oh on my tool exchange quest this was store number 3!! rare…read morebad dewalt tool, no receipt, purchased in Carolinas home depot, but I called home depot cooperate they stated any home depot should be able to exchange it as it was less that 4 months old!! and looked like brand new!! i should to have stopped here first!! pleasant exchange for a new tool!! heck the mfg date code was less than 6 months!! well south east 14th has my biz from now on!! it is all about the right folks in the right job!! you want the nice folks at the customer service jobs!! smiles, willing to help and go the extra mile!! I always say "you have one chance to loose a customer" "make sure you do not have a bad day" every store needs to have the customer interaction team as first rate help folks!! well done se14th team!!

Dustan P. Provided us with great service. He knew every department very well and helped us with saw…read morecutting boards and cutting blinds. His new coworker, Missy, came alongside for some training and she was great, too! Thanks Dustan & Missy!

I checked this place to see how this place out for clothing and gear. I was in luck when I found a…read morepair of Wolverine hiking boots with steel toe and electric hazard protection. It was in my size and on sale (15% off). As an added bonus, these hiking boots are rated for slip-resistance and oil-resistance. This place is a little smaller than the Menard's and other hardware stores like Home Depot and Lowe's. It has the small comforts of a mid-range store kinda like the new Theisen's at Indianola.

We need more of these stores on the east coast. Great selection for industrial equipment…read more Knowledgeable staff