They took 20 minutes to bring out our order we had to come inside and put it in the car ourselves mind you we ordered it for pickup. Had people including employees standing in the way of isles so we couldn't get through and continued to just stand there. read more

They have all the stuff you would want and way more knowledgeable staff than the big orange store. FWIW, bought. New dryer there. Delivery and installation went very well. The dryer runs great. read more

I wish I could give Lowe's zero stars for this nightmare of a "door installation." What should have been a simple project turned into 6+ months of lies, shortcuts, damage, and complete lack of accountability. I paid Lowe's $1,700 for a door and "professional installation." The first door came in wrong. It was supposed to have clear coat applied but you can tell that it didn't, surface was very rough. Instead of owning up to it, they and their installer actually tried to convince me it was correct. I had to call the manufacturer myself to prove Lowe's was lying, it was unfinished, just like I suspected. That's the level of honesty I've been dealing with. I've attached photo of a response from manufacturer. After dragging me along for months, they reordered. I thought maybe it would finally be done right. Nope. The second door came damaged, the framing was done wrong, and worst of all the installer framed the wall directly on top of my floating vinyl floor. Any real contractor knows that voids the warranty and ruins the floor. A flooring company gave me a written estimate for $800 in damage just to fix what Lowe's caused. They also noted that due to incorrect install my warranty is voided, attached photo of that too. And now to fix it, everything they did, the wall, the door, the frame has to be completely ripped out and redone. So what exactly did I pay them for? Let's not forget the quality, paint chips everywhere, sloppy cuts, shortcuts at every step. Nothing about it was professional. And the customer service? Endless follow-ups, vague promises, and wasted hours of my time. Even the store supervisor admitted their work was a mess, but when it came to actually making it right, Lowe's corporate only offered me $450 total. That doesn't even cover the floor damage, let alone the install I paid nearly $800 for. They called it a "fair" offer. In what world is that fair? Bottom line: I paid for a professional install and got lies, damage, and months of stress. Lowe's refused to take responsibility, even after the BBB got involved. Everything they touched has to be redone, and they still want me to settle for less than what they broke. That's not professional service -- it's embarrassing. If you value your time, your money, or your home, do not hire Lowe's for installation. They'll take your money, cut corners, and leave you to clean up the mess. read more

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A few of the garden representatives seem to be standing in the far corners loading or unloading some garden supplies while the one lane customer service line gets longer and longer. I made my selection of mulch with no asking " can I help you, " The prices are good, but the service is better at their competitor down the street. read more

Lowe's Home Improvement - Lowe's Marquee! - Hardware Stores Near Me - West Des Moines, Iowa

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I wouldn't recommend buying appliances here. If you happen to get it delivered with damage good luck getting someone friendly to help you resolve the problem. I won't ever buy appliances here and I will make sure no one I know makes the same mistake read more

Every time this store is so bad the customer service is terrible there is nothing but self checkouts and the self checkouts don't work

great selection, customer service, value, and area locations. loyal customers get regular discounts, too.

DONT COME HERE.. The lady that was working in returns was extremely rude and didn't have a clue of the promotion that was going on. The purchase of buying a drill comes with a free battery well the lady kept telling me it isn't free and even dropped the battery in front of me. She gave attitude to me and my finance and when I asked if the manger can help and once he did and worked it out she asked "how do they get it for free?" She seriously needs retraining in my opinion shouldn't even be working there. Hailey and Kerry were super nice and helped me through this process as far as the lady in returns she needs to be fired.. you'd thinking spending 100s of dollars in the building they would should some respect.. read more

Lowe's Home Improvement - Promo - Hardware Stores Near Me - West Des Moines, Iowa

Terrible experience with the installation of a Lowe's fence. Sign a contract for installation in October 2023. Lowe's contractor would not return my email. After contacting Lowe's, the contractor said that he had dropped the ball, and could no longer install the fence this year. Lowe's customer service made excuses for the contactor. A Lowe's contract is meaningless. read more

Ordered the lumber to frame the house we're building and THEY LOST OUR LUMBER! Lowe's refuses to reimburse the $40k worth of lumber and won't re-order a new lumber package. They've been ignoring our calls or sending us to random departments that can't help and keep giving us the run around when we do call. This has been dragging on for OVER A YEAR! They have been an absolute nightmare to work with! read more

We usually shop at Lowe's due to convenience since we live close. Since they decided to go to all self checkout, Menards is my new go to store. I refuse to be not only a customer , but also an employee. We don't do self checkout anywhere. I left my items at the checkout and said goodbye to Lowe's! read more

Only Lowe's I have ever been to that every other item they need to price check! I got 3 items from their CLEARANCE area and none of them were in the system! Maybe Lowe's should hire the people from Home Depot to show them how to price things. This is by far the worst Lowe's I have shopped at in the whole country and most of the employees spend their time walking around talking to each other and most have no clue on anything in the store! read more

Management- please please call a cleaning service out ASAP. Your restroom is embarrassing! Ew is an understatement. I can't imagine how your female workers view this lack of basic sanitation. Things must be so poorly run there that this basic necessity has been so long neglected. Your patrons do not forget this kind of impression. read more

Lowe's Home Improvement - Filthy toilets - Hardware Stores Near Me - West Des Moines, Iowa

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Don't EVER ORDER KITCKEN CABINETS FROM LOWE'S! First, they will come much later than they say. Second, they will not be what you ordered. Third, they will be dismissive and try to blame it on you, even id you paid hundreds of dollars to have it professionally measured. Fourth, they will not compromise, and make you wait months more for the right cabinets, NO DISCOUNT! All while you sit with a house full of cabinets you can't use, STAY AWAY!!! read more

I went here early morning on a Saturday, and I had a mission! I rarely go to stores like Lowe's or Home Depot so I prepared myself. I downloaded the Lowe's app and had the items noted on my phone, set to the same Lowe's location I was in. The staff was friendly as soon as I walked in the door. One staff member directed me to the aisles I was looking for. And another staff member helped me find an item that was in stock but not displayed in the shelves. I appreciate how helpful the staff members were and how they helped make my Lowe's trip go by smoothly! read more

We went in to get supplies to make some corn hole games. We talked to Terry in the lumber department, he was extremely helpful. His math was a little off though. He said we needed 10 8 foot 2x4s. I reality we needed 4 of them. He was very pleasant and helpful. Then we went to hardware. Ken helped us there. He was also helpful and we amended what our list said a little bit with Ken's help to purchase some less expensive of items. Check out was easy. They have a rewards program as well. I didn't know that until last night. read more

Will never shop at Lowe's ANYWHERE! They issue store credits and do not honor them!!! I've spent over $1,000 there within a month and have a $26 credit they need my husbands ID to process even though it's the same credit card and we have the same last name! DO BETTER or GO OUT OF BUSINESS!! It's not the money, it's the principle behind it all! Poor customer service!!WILL. NEVER. GIVE. LOWES. ANOTHER. DIME!! Here I come HOME DEPOT! read more

I have never really been a "Lowe's gal". Today may have changed my mind. My dad has been looking for a gas/charcoal grill. My dad had been in with my mom and a very nice sales gal helped him. He back in today and she helped him again. KRISSY was very knowledgeable and very patient with him. She was very honest about the different products and care for the grill......she worked with him on assembly and delivery. If I go to buy a girl she would be my go to person. AMAZING customer service. She made the process very smooth read more

Lowe's Home Improvement - Hardware Stores Near Me - West Des Moines, Iowa

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Swing LOWE's sweet Chariot! Coming for to carry me home! Man Lowe's always have way more then your looking for, and sometimes is hard to find, but the staff is always really great and super helpful to a guy who know's about as much about tools as he does about micro-biology! Not much! Anyway they had the bike lock I was looking for, and also some outdoor furniture to sit on while we ponder what would look best outside our new home! The prices are pretty great, since the buying power of this massive store is second to none! I must admit I think Home Depot and Lowe's are pretty interchangeable from my point of view, but both are pleasant shopping experiences and I can't really complain about either! read more

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Lowes is my favorite of the home improvement stores. My dad and I took many trips to Lowes and other hardware stores growing up. This one is fairly normal, I really enjoy the staff here. They're very helpful and knowledgable when you have questions. The Lowes app is pretty helpful too -- helps you find where you need to go! read more

Got a gift card from our wedding and came here to pick up a few things for spring planting. Staff was super friendly and helpful even going to get multiple options so I didn't have to go across the store to find what I was looking for. The only thing is the checker was complaining about how the registers never worked. Kinda not good customer service. He was a bit crabby too. Prices are comparable to other home improvement stores. This is a nice Lowe's with a great garden center. read more

Lowe's Home Improvement - Spring is here!!! - Hardware Stores Near Me - West Des Moines, Iowa

Do not buy appliances from this store. I bought a washer and dryer last week, delivery was scheduled for yesterday. Delivery employees come with only dryer, no washer. Dryer was also supposed to have hinge moved to other side, delivery employees could not change it. Dryer was sent back to have door changed. Next day delivery, dryer still did not have door changed. Had to send back. Washer was fine. There were 2 delivery employees. Only 1 could carry the washer up a flight of stairs. I had to help carry the washer up the stairs. I then had to go to the store to get the dryer myself and carry it up the stairs also to install since one of the delivery guys was useless. Lowes then refused to give any type of discount even though an employee the previous day agreed to a 10% reduction in price. They were now saying it was a delivery issue. It was mainly a Lowes issue for not having the washing machine available as they said they did and also not moving the door hinge on the dryer. I have lots of rental properties, big mistake. read more

The Customer Service / Returns desk is poorly managed and has given me problems, my last two visits,with purchases I made with my debit card. The 1st week in March I returned items and was not given the option of recieving cash back.The employee just entered the return back to my account.So I have to wait up to 7 days to get my money back.I payed with a debit card...Its payed from my account immediately...I should have the option for cash back on my return...Like every other Lowes I have ever shopped at...This has happened two ,too many times...They have lost me as a customer... Im read more

My experience buying refrigerator range dishwasher and microwave has been a cluster since the start. Began by selling me wrong size frig. Continued with no one picking up wrong frig. Even though they said they would. Continued with numerous phone calls about getting frig extended warranty and misc items off my Bill still unresolved. Changing delivery date at the last minute 3 times. Telling me items would be in on Tuesday. Being told they would be in a week later. I've referred 3 people to Warner's. They were incredibly helpful. I had my refrigerator that fit the next morning without any problems. Don't buy appliances at Lowe's. read more

I never really like Lowe's compared to Home Depot or Menards. Although there is nothing wrong with this location, it just feels like offer the same items as the other big name stores, but is not as well organized. I would definitely feel better shopping at the other big name stores I came here to purchase stain for my deck with no issues. read more

Nice. Quick. Has everything you need. Good for girls. Caters to people instead if contractors. I like going here. Best place ever. What more can I say. I like it here. read more

The epitome of know-nothing employees. No one had any idea of where the weatherstripping was located. Finally got cell service under their metal room so I could check their website. Said it was out of stock at their store, but told me the aisle. Went to the aisle anyway and lo and behold they had boxes of it. Gather up my stuff, just over $100 worth in total and proceed to the self-checkout. After the second tube of caulk "please place scanned item in bag" , of course after I had done so. take it out and try again. And again. Meanwhile, their worthless employees, three of them mind you, just kept chatting and watching. So, they got to watch me leave all my stuff on top of the scanner and walk out. Plenty of other places to buy these things. read more

I purchased this $1400 snowblower from Lowe's on 28 January. The guys loaded the snowblower on my truck with the handle face the rear window. As soon as I got off their lot and on to 50th. The decline cause the snowblower to shift and crash into the rear window (vehicle damaged- scratched up paint). I went in on that Monday February 1st. Told Christy about the situation. First she tried to get me to pay for the red handle that broke and repair it myself. (Are you kidding me) Then, she took my receipt went to her computer and claimed that she placed an order for my snowblower to be replaced. I asked her how I would be notified when the snowblower came in so I can bring in the defective one. She told me someone from Lowe's would call in 10 to 14 days.I waited 18 days, then called Lowe's. Christy happen to be there. First she lied and told me that she told me to bring the snowblower in. After I informed her of the details of our conversation. She realize she never did tell me to bring that in. So now 18 days later I have no snowblower. Christy tells me the new one will not be here until may be March 1st. So what am I suppose to do for the next 2 weeks, BTW snow predicted for 4 of the next 10 days. So I asked Christy if they had a snowblower to get me by for the next 2 weeks. This lady tries to get me to pay for a clearance $300 snowblower. What poor customer service. I can't believe Lowe's would treat their customers this way. I expect this from HD, that's why I don't shop there. Sticking to my local ACE. THIS WAS NOT DONE RIGTH. IN THE END I WILL BE PAYING MORE. @marvinellison read more

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Steer clear of this one folks. As a rule, for me at least, Lowe's has always been a pretty solid "go-to" kind of place. Unfortunately however, this 50th St. store in West Des Moines is deplorably bad at running a business with any even reasonable semblance of customer service. I'm not sure if it is just bad management, or really poor hiring on the HR side, but this place is bad with a capital B! Usually I just let it roll off and get on with it, but this last instance takes the cake. I go in to buy a storm door which is simple enough, right? So the guy tells me that they'll send one of their "professionals" out to measure and then I can come back in an pick out the door I want. He tells me that the installer will be in touch within two days. So for $35, I pay for the courtesy of this professional service and leave. That was on January 8th, 2019. Hearing nothing, I call in on Monday, January 14th just to check status. No big deal. I talk to the gal who is friendly enough and she tells me that this is uncommon, but that I should hear from the installer that evening. If not, I should call her back the following day because she'll be there all day. We then verified all contact information just to be sure. So, I didn't and followed her instructions and called back today. I didn't get her, but some other guy. We went through the whole process again, verified contact number, etc. and he then puts me on hold and calls the installer. He then proceeds to tell me that the problem must be with my phone because the installer has been trying to call me for the last three days. Now, the cool things about cell phones is that they track all incoming and outgoing calls, answered or not. And the fact is; BS! I have made and received numerous calls over the last several days and have received several voicemails. I just had my wife call and leave a message just to be sure. Everything works just fine. So here's the deal and your word of warning. This was/is a very simple little project, but if they can't even get the very first step of getting their "professional" out to measure, I can only imagine what the finished product would have looked like. No thanks! Menards or Home Depot here I come! read more

I've been in construction work since 1995. I've owned my own business since 2006. I have never had a worse experience shopping for products in my life. When I asked for assistance, the employee acted completely inconvenienced, since he had to use the intercom to page someone else. Then no one showed up to assist. The next helpless employee referred to me as "dog". Don't t worry I will contact the store manager. Lowe's, get a clue as to why people shop elsewhere. read more

As I drag a 50 pound boxed dehumidifier through the entire store while pushing a cart not one worker, and I passed many, offered a helping hand! I stopped several times to stand up straight as my back wasn't liking this and to also catch my breath. Then...the cashier, a lady probably in her late 50's, seemed irritated at me that I wouldn't move to another cashier and I had said that my item was too heavy to drag elsewhere, but she still wasn't happy with me!!!!! It's called customer service...it's not hard to be kind. As I struggle to load this into my car I couldn't help but notice several male workers having a great time just a short distance away standing at someone else's car. Thanks Lowe's but I am done with you! Be kind. read more

Searching for a standard size entry door for our house we went to two other stores selling just doors and windows. One had no doors for display, no brochures to even look at, and said it would be at least 6 months before they could even get one. The other store said it would be 3 months minimum and did not really have what we wanted. We then stopped at this Lowes store. Several doors were on display and after waiting for Ken to assist another couple who was there first, he put his full attention on what our needs were. He basically designed a door for us using the computer choices. We appreciated and enjoyed his attention to detail and his knowledge. He assured the door would be in in about 49 days or sooner. We expressed when we came back we would purchase a storm door which was in stock when we picked up the other door. He said pay for it now as it is on sale. We would definitely do business with Ken again. He needs a bonus. read more

I recently had Lowes install a window blind that I purchased. The installer had set the blind in the window sill of the window while he set up his ladder, as the window was high up. He accidentally bumped the blind. It fell knocking a large pot that fell down the stairs hitting my baby grand piano. The blind gouged my brand new hardwood floors. Lowe's is absolutely no help. They got their money and now its my problem. I have been trying to find someone to repair the floor but can't find anyone. I asked Lowes for help but they said they don't know anyone and this problem is between me and the installer. The moral to this story is this. Lowe's takes no responsibility for any work they charge you for. If something happens you are on your own. I am just saying BUYER BE WARE!!!! Lowes doesn't care if something has been damaged by their installers. read more

Horrible customer service. I ordered an item online and one of the Lowe's team members (named Jodi) called me and said that I must have been using an invalid promo code because the price was too low! Jodi then decided to cancel my order. So I called Lowe's corporate and asked them if the price for the item was correct. They said yes and I submitted the order again. Guess who calls me within 2 minutes of my order. Jodi, and she wants to cancel my order again. Thank goodness I still had corporate on the phone. They spoke to the manager to make sure Jodi didn't cancel my order again. Horrible customer service here. read more

No help from service desk or staff. Service desk would point and say go ask them, when we tracked down these individuals the employee said not my department you will have to ask someone else. Service desk staff frustrated by assisting customers! When an associate asked another to assist us 'can't you see I have to get this stuff stocked before we go home!! Was his response and offered no assistance! I asked more than 4 individuals for help and was going to buy a shed but just left frustrated instead and went to Home Depot in Urbandale where they actually assist you. I have had better luck at other Lowes locations. Will not return to this one. read more

Had a horrible time trying to get a vanity top, was first showed the wrong material and had to wait three weeks to fix it, then after spending $700 (they were nice and discounted the vanity fire the mistake, hence the two stars) when I went to pick it up at customer service, the woman who could not smile would not let me purchase another $100 odd amount of stuff " this is customer service only". Well Tanya, nice service, your co-worker right next to you was ringing someone up. Customer service is a lost art. read more

Have bought 3 big $$$ purchases here. NONE of them delivered or sent to the store on time! Terrible & RUDE customer service. After being on hold foreverrrr they give you the run around on the phone not knowing where the purchases are. Called several (at least 5) times the day my refrigerator was "supposed" to be delivered, kept telling me it was coming by 9PM. Called at 8:50 PM & told me it was still coming!! Guess what, it didn't. Dishwasher was NOT delivered on time either! That order got lost, but purchased the same day as the fridge! And just bought a grill, was told it will be in today and guess what?? It's NOT!! Big surprise eh? Never again will I purchase from this store!!! read more

People in individual departments are great, BUT- Customer service is completely inept. Every time I place an order (either online or specialty items ordered in-store), the pickup process is atrocious. Items are never ready to go. The customer service employees just keep picking up the phone calling for someone to go get the order, but nobody ever comes. The first time I waited patiently for 45 minutes and gave them the benefit of the doubt. Eventually the products came. Apparently "ready for pickup" means "unready, and it's going to take us ages to find it." How could it possibly take that long?! Second time I go to pick up the order thinking the first time had to have been a fluke. Wrong I was! Things began to unravel exactly as the first time. I wasn't going to wait this long again so I went to see if I could just go find what I ordered in the store before these fools could. I found what I ordered within a few minutes and brought it to the customer service counter. The lady says, "Sorry, we couldn't find your order." I said, "that's fine, because I did, I'm holding it right here." She said, "That's not your order." She then proceeds to show me that what I was holding didn't match an older order. I had to point out to her that the order she was looking at was old and had been picked up already. She typed on her computer and says, "Oh, THIS order?". Yes, duh. Holy crap. 2/2 on ridiculous "customer service" experiences. Enough for me. I'm not sure if Lowes WDM is intentionally trying to find the dumbest people on earth to work for them, but they're doing a great job of it. read more

This is a nice home improvement warehouse. I wandered for a few aisles until I reached the lighting area where I was approached by a very friendly man who asked if I needed help. That was pretty awesome. Sometimes in these cavernous stores, it's hard to find help. I will be back. read more

I usually like Lowes a lot, but have had some frustrating experiences at this location. The employees have been knowledgeable and helpful, and the selection and pricing is what I expect from Lowes. But have had trouble returning a few (unopened) things, and when I wanted to exchange a Kobalt ratchet screwdriver (that had broken but had a lifetime warranty) I was told I couldn't do so because the end cap on the handle was missing. It's a small plastic piece that I'm sure my kids unscrewed and lost years ago. Overall, though, a good store and a must for Home Improvement projects. read more