So very helpful to this old lady. Lost a bolt on my walker. Pulled into the parking lot and called…read morefrom my car about my problem. They came out to the car and fixed it.

One normal key at this ACE Hardware cost 6.99. Shocking! I have gone to many Ace Hardware's…read morearound the state of Iowa and they were half the price. Shame on the employee for not telling me before he cut the key. I wanted to support our local store but why should I care about them when they just rip us off.

Experience inside was good, outside in lumberyard was the absolute worst example of assistance or…read morecustomer service, not due to lack of staff, there were 5-6 riding around or sitting on forklifts but chatting amongst themselves, moving to end of building, totally ignoring and then disappearing when waved down. One did pick up some plastic trash, one did move some trash cans from one end of bldg to the other with their forklift, rest did absolutely nothing! All while driving by or side eye watching an order of over 100 lumber products, many heavy, being loaded by the customer.

Stopped at the Menards in Grimes this morning. We needed a new wrench set, socket set, and can of…read morespray foam. I paid for the tools...total was $70. Ok maybe a bit high for small sets of those two types of tools, but, they are good quality, and I want to be able to depend on them. As always, I parked in a handicap spot just outside their "In" door. I knew I could come back out that same door, as I've done it before, and have seen others do it every time I visit a Menards. There's also a shorter walking distance from the handicap parking space to that door, so given the situation with my lower back, it should all make sense, right? Ooooh but no. NOT to a Menards worker this morning . We went through a check out lane to pay, and since the registers are clear at the other end of the store,...and since I parked at the opposite end, i thought I would "kill two birds with one stone" as it were, and return the courtesy mobility scooter and get it plugged back in, and then also exit through the same door we came in. A nice customer (coming in through the gate instead of the turnstile) held the gate for me so I could get the scooter back through it. I thanked him and drove the scooter back over to where it normally sits. Got it plugged in and started walking out. It was at this point we were approached by a lady with a Menards vest on, hair pulled back in a ponytail, who said "Ladies have you paid? Have you gone through a register with those items? We need you to exit through the registers." We both said yes and that we just came back down to this door from the registers. (Again, remember the registers are at the opposite end of the store.) I was about to add that we had parked just outside the "In" door and she interrupted... She says "Can I see your receipts?" We look at each other. shrug, and say "sure". We presented them. She looked them over carefully. Opened (without asking) the Menards bags, which were STILL being held by my spouse, and rummaged around. We had double-bagged the wrench and socket sets because they're heavy and we didn't want the bag to break. She says "Oh. I see. You double-bagged it?" We said "Yes, because they are heavy." She says "hmm. ok, here's your receipt (hands me mine), and here's your receipt (hands my spouse's receipt over.)" She then says (AS she's turning to walk away) "thank you ladies have a nice day". Neither of us responded. Now, aside from the fact that her attitude was a huge problem and needs to be taken care of by management...She *allowed us* the time to roll through the gate with the mobility scooter, get it plugged in, and start walking to the door, and THEN proceeded to accost us on the assumption that we were in the middle of a $70 heist of a 10 piece Masterforce wrench set and 21 piece socket set. She clearly saw me ON the mobility scooter. But either didn't have the ability to put 2 and 2 together and consider that I'm most likely parked in a close by handicap spot...or she just didn't care. I carry with me a copy of my doctor's letter which I submitted to the DOT as proof that I qualify for the handicap placard. Should I have pulled that out and showed her? Or should I be forced to explain to her that the distance from the "Out" door to my parking spot is greater than from the "In" door I came in through and now needed to exit through?!?! That would be absolutely humiliating. But, it's either that, or be made to feel like a common criminal, all because I needed a shorter walking distance to my car, and also wanted to return the mobility scooter to it's designated place and get it plugged in!! Screw you Grimes Iowa Menards. My back and I will not be back anytime soon. Enjoy the Yelp.

Rented tables and chairs for a graduation party. They were very friendly and efficient when…read moretalking to them on the phone and reserving them. I called to confirm a week before and they were aware of the amount of even let me add additional chairs. When they were delivered they were early, which worked perfect for our party. I mistakenly thought that they had miscalculated the number of chairs by 11 chairs. I called and they were very apologetic and took care of the difference. Offered to also deliver additional chairs right away. I later found the 11 chairs that I had put behind a Photo Booth. Called them to let them know of my mistake and to please charge me for the additional chairs. They told me they understood and knew that I had a lot on my mind that weekend and they would leave it at what they had already charged. I feel so bad but they were so kind when I called with their mistake and then when I called back with my mistake. Will definitely rent from them again when I have the next kids graduation.

I used to like the customer service but not one staff member out of the four including the manager…read morewore a mask. The young man checking me out just blew his runny nose and asked if I needed him to put my product in the bag without washing his hands or sanitizer. WOW!

We need more of these stores on the east coast. Great selection for industrial equipment…read more Knowledgeable staff

This place is not at the top of my favorite holiday shopping spots. I ordered an ice shack heater…read moreon black friday. I didn't pick it up with in 3 days and they sold mine out from under me. No warning, just the initial purchase email stated that it had to be picked up, no additional emails that you have so many days left. Fortunately they had several in stock and honored my price. But I gave you a credit card and expected to have what I paid fortunately. they hadn't actually charged the card, I guess that's where they can get away with giving someone else's stuff away.

I purchased an item from the Merle Hay Urbandale location that went on sale for $300 less a few…read moreweeks later. Manager refused to refund the difference as most decent retailers would do. Was my first and last purchase from the store.

Bought a tool box and need parts. None available. So you buy a box and if you need a part you are…read morescrewed! Period.