We come here every time we need a new appliance. Always great service and they work hard to get you…read morethe best price.

From the owner: Factory Direct Appliance is your source for home appliances. With a showroom to view our available…read moreproducts, Factory Direct can cover your appliance needs.

I have now called on Hometown Hero for two appliances repairs. Once for Samsung dishwasher and now…read morefor a newer Whirlpool washer. Both experiences were wonderful. The techs are professional and polite. They take care of the issue while keeping you fully aware of the potential cost. Full disclosure throughout the entire process. I shy away from calling a "major company" but Hometown Hero conducts business like a small town business. I highly recommend getting over any preconceptions you may have of a larger company and put your trust in them. I have not been disappointed.

DO NOT use HOMETOWN HERO appliance repair…read more Don't be fooled by their initial claim that they will apply the initial $150.00 charge toward the final bill if any work is done. The technician was here for 45 minutes, replaced a $30.00 part, and the total charge was almost $400.00. I don't think the $150.00 charge was applied to anything. When we asked for breakdown of the final charges they refused to provide it. I would definitely NOT RECOMMEND this company if you prefer to deal with a company that offers a transparent pricing, are honest, helpful, and willing to explain their bill.

I ultimately chose not to proceed with Warners' Stellian after reviewing a detailed quote for a…read moreBosch washer/dryer set. While the sales staff was responsive, the overall service offering raised several red flags. #1) Overly restrictive contract terms Both appliances were labeled "special order - no cancels / no returns," despite being standard Bosch 500 Series models. That level of restriction is excessive for mainstream appliances and shifts all risk to the customer. #2) Installation risk pushed to the buyer The terms require full payment upfront and place responsibility on the customer for confirming all measurements and site conditions. If installation cannot be completed, return-trip and additional fees apply. This creates unnecessary exposure before installers even see the space. #3) Opaque and inflated add-ons The quote included mandatory installation parts ($99.99) with no clear breakdown, an overpriced stacking kit ($149.99), and a steam kit added ($29.99) to a dryer that does not have a steam option. These line items reduced confidence in the accuracy and necessity of the quote. #4) Pricing certainty concerns The contract allows post-order price adjustments due to tariffs if delivery is delayed, which undermines confidence in the final price after payment. #5) Liability limitations Damage claims must be identified before installers leave, and liability is tightly limited in the fine print. This heavily favors the seller in the event of issues. In the end, although the appliance prices were competitive on paper, the combination of restrictive policies, unclear add-ons, and customer-unfriendly terms made the overall offering less attractive than competitors. I would recommend that prospective buyers read the full contract carefully and compare not just price, but risk and flexibility.

we bought subzero & other high end appliances, over $30,000 for our kitchen. we included…read moreinstilation. it was a fight with each. the subzero... the gave our wood supplier the incorrect dimensions which cost us several thousand and a mismatch with our cabinets. They claimed that the glass cooktop couldn't be installed as their signed contract called for. We had to buy a new countertop as their signed contract had the opening cut too large.... We finished instsling ourselve.... +$5,000. check other reviews before using these CREEPS.

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

I bought a washer Whirlpool on Sep. 2025 with 3 year warranty. Recently, there's something wrong…read morewith the unit, I call warranty and she told me she had nothing to do b/c before 1 year to buy, warranty just cover for accidents not defection. I call Whirlpool to talk to AI, it asks me a lot of questions for verifying my purchase and I want to talk to real customer service, but it didn't let me get through. I go back to NFM to ask for help, but they're indifferent to help and try to let me go out ASAP. Recommend for everyone, don't get there to buy anything.

John went above and beyond once again. Due to a narrow gate in the fence, he had to take the doors…read moreoff to get our new refrigerator through it. He put it back together and then had to do the same with the old refrigerator. He is one of the best business owners in the entire area. Thanks, John.

I have always had good luck at Johns...the owner, John, is always friendly and very knowlegable. We…read morehave purchased all of our appliances at Johns since moving here 12 years ago. Great customer service and John will personally come out to your home take away the old appliance and install the new one. If I could give more than 5 stars, I would!

He fixed the vacuum in a timely fashion for less than initial estimate. Conveniently located on…read moreAshworth and 60th.

I've never really bothered to repair a vacuum, but I really like my "cheaper" bissel for pet hair…read moreso when it stopped working (burned belt and plastic brush roller) I googled vacuum repairs. Closest and first pick will be my ONLY pick. Fixed it enough during my walk in visit so I could finish cleaning THAT day, and less than a week later my part came in to make it like new! Owner carries your vacuum out to your car! Reasonably priced for someone who doesn't want to pull the trigger on a dyson. 10/10 recommend.

My fridge passed away in the evening...I saw it at 12am. Stopped into the store at 8am...I told…read moreDave what I needed (also gave him a bad time about the used fridge I got from them conking out after 24 years!) Dave took me right to what I needed...Dennis was in my driveway at 11am. I've done business with Henderson's for many years...Great Guys from sales, delivery and service.

Asked to have my dryer checked. He didnt even open the back to check for lunt. He was here…read moreliterally only 2 minutes.

Did they close & not let anybody know? Lights are off, no website, no phone, doors locked...?read more

My home warranty company assigned Central Appliance West to service my washer and dryer. I filed a…read moreclaim on 12/4/2024 with the warranty. My scheduled appointment was 12/14/2024. The technician called (did not come to my home) asked me many questions regarding issue with the units and told me he was submitting a work order. The work order enabled him to get an idea the home warranty would pay for repairs. He then told/texted me he would apply the 777.00 for both unit repairs to the purchase price of a new washer/dryer set. 420217/When I texted so I just pay the balance? He responded no that I would need to pay total price upfront and he would refund me the 777.00 when the home warranty paid him. He said he would provide an invoice/contract covering the terms within 24 hours. As of 12/17/2024 nothing. I requested refund of 130.00 service call fee and he refused. I would be wary there is no follow through.