We come here every time we need a new appliance. Always great service and they work hard to get you…read morethe best price.

From the owner: Factory Direct Appliance is your source for home appliances. With a showroom to view our available…read moreproducts, Factory Direct can cover your appliance needs.

I have now called on Hometown Hero for two appliances repairs. Once for Samsung dishwasher and now…read morefor a newer Whirlpool washer. Both experiences were wonderful. The techs are professional and polite. They take care of the issue while keeping you fully aware of the potential cost. Full disclosure throughout the entire process. I shy away from calling a "major company" but Hometown Hero conducts business like a small town business. I highly recommend getting over any preconceptions you may have of a larger company and put your trust in them. I have not been disappointed.

Recommended by my real estate agent. Fairly new to area. Made appointment on Friday and was told…read morethey could come Wednesday. Was put on list in case there were cancellations. There were not. Planned ahead and took today off from work -- UNPAID. Had several messages the last few days on how I could track my tech, and when the tech would arrive. Also got texts over the weekend from bot wanting the appliance info I'd already given them when I set apptment, which was weird. Was fully expecting tech today. TRUSTED the company. Got message at 8:07 this morning !!!!! that tech had an emergency and wouldn't be coming. They'd randomly rescheduled me for another WEEK -- on a day I'm not available!!!! They apparently have only ONE repair person??? Is that the story? It didn't occur to them to shift around schedules so they could accommodate folks like me who built their work week around the appointment TODAY???? They think it's good customer service to cancel last minute??? I'm already out a ton of cash because I took today off. I don't know whether this place is good or not, but if they can't figure out how to get a repair person out to a job, if they think it's okay to cancel last minute, if they don't have the thinking skills to see how damaging it is to a client when they cancel last minute -- how the heck am I supposed to entrust they've got the thinking skills necessary to repair my appliance?

Salesperson Austin Sheldahl was very friendly, knowledgeable, and helpful in answering all my…read morequestions and helping me decide the right dishwasher model for my priorities. His customer service was 10/10. I highly recommend this company based on my experience. The in-house delivery and installation team was also excellent. They were efficient and friendly.

Great until you leave the store. We bought a Whirlpool stacking washer and ventless dryer. We…read morealso bought the IronClad warrant (don't waste your money). The dryer unit has been fully broken down 3 times in 2 years for cleaning and warranty refuses to address the issue besides cleaning the unit. Worst of all, management staff in the repair center could care less and actually blamed me for not cleaning the unit after each use, which we do and is noted in my service logs. There are a lot of options in Des Moines, pass on this one!

Nebraska Furniture Marts new building is beautiful. So much natural light. The numerous displays…read moreare at a low height, so short people like me can actually reach every item (I can almost see over them. It's strange to remember that this space was a grocery store. The store sparkled. The staff is friendly as always. I wandered through the store and every employee made the effort to either smile at me, say hello or offer assistance. They have all sorts of electronics, flooring, kitchen appliances, washers/dryers. The new store has a large design center as well. Outside they had a large selection of lawnmowers.

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

John went above and beyond once again. Due to a narrow gate in the fence, he had to take the doors…read moreoff to get our new refrigerator through it. He put it back together and then had to do the same with the old refrigerator. He is one of the best business owners in the entire area. Thanks, John.

I have always had good luck at Johns...the owner, John, is always friendly and very knowlegable. We…read morehave purchased all of our appliances at Johns since moving here 12 years ago. Great customer service and John will personally come out to your home take away the old appliance and install the new one. If I could give more than 5 stars, I would!

He fixed the vacuum in a timely fashion for less than initial estimate. Conveniently located on…read moreAshworth and 60th.

I've never really bothered to repair a vacuum, but I really like my "cheaper" bissel for pet hair…read moreso when it stopped working (burned belt and plastic brush roller) I googled vacuum repairs. Closest and first pick will be my ONLY pick. Fixed it enough during my walk in visit so I could finish cleaning THAT day, and less than a week later my part came in to make it like new! Owner carries your vacuum out to your car! Reasonably priced for someone who doesn't want to pull the trigger on a dyson. 10/10 recommend.

My fridge passed away in the evening...I saw it at 12am. Stopped into the store at 8am...I told…read moreDave what I needed (also gave him a bad time about the used fridge I got from them conking out after 24 years!) Dave took me right to what I needed...Dennis was in my driveway at 11am. I've done business with Henderson's for many years...Great Guys from sales, delivery and service.

Asked to have my dryer checked. He didnt even open the back to check for lunt. He was here…read moreliterally only 2 minutes.

Did they close & not let anybody know? Lights are off, no website, no phone, doors locked...?read more

My home warranty company assigned Central Appliance West to service my washer and dryer. I filed a…read moreclaim on 12/4/2024 with the warranty. My scheduled appointment was 12/14/2024. The technician called (did not come to my home) asked me many questions regarding issue with the units and told me he was submitting a work order. The work order enabled him to get an idea the home warranty would pay for repairs. He then told/texted me he would apply the 777.00 for both unit repairs to the purchase price of a new washer/dryer set. 420217/When I texted so I just pay the balance? He responded no that I would need to pay total price upfront and he would refund me the 777.00 when the home warranty paid him. He said he would provide an invoice/contract covering the terms within 24 hours. As of 12/17/2024 nothing. I requested refund of 130.00 service call fee and he refused. I would be wary there is no follow through.