Terrible Customer service, Left voice mail to get a quote for a 98-inch TV. No call back. Called…read morethem again and they said they would have to check with best buy first to see what they charge and would call back. No call back. Called again and he said he still had to check with best buy as they have never mounted a 98in TV. Seems really odd they couldn't give me a quote until they checked with best buy. Very unprofessional. I would think they would have mounted many TVS as this is something they state they do and should be able to give me a quote without having to go to best buy.

Well I thought I would update my review... Here is how are…read morestarted my last one... "Audio Labs is the place I would most like to spend 10,000 dollars if I had it laying around! I have always wanted a truly HI-FI amazing sound system to play my records and cd's on. Someday you will be mine!" Well now you are mine! Yep I got to sit down with the staff from Audio Labs and play some music through multiple sets of receivers, speakers, turntables to find what truly might be the best sounding hi-fi set up for my money.. Mind you I had about 9 times less then I wanted to spend as you read above but I got a really nice new set up for playing music, that fit my budget and that's what I was shooting for! Lots of options and it's cool they take the time and explain what might be best for you! Top notch stuff and top notch customer service.. They event loaded it into my trunk for me!

Asked questions about placement and whatnot. But didn't have it centered on the wall where I asked…read morehim to put it. It is hung in a place where the outlet (meant for behind the tv) is showing easily. It's an eye sore.

Super nice Guy & helpful. He was very patient when the Mediacom Modem was not working correctly &…read morehas to be reset several times. once Mediacom was working the Items he set up only took about 25 minutes mainly waiting to the program in the devices.

Security Tech arrived , analyzed the problem which was and old transformer issue that needed…read moreservice. Everything is up and running. Thank you Josh M for your efficient diagnosis.

They have a chronic issue with service calls. I don't know how many times I have scheduled a call,…read moreworked my day around a specific time, for them not to show. The latest one was today, for a 10am call. It's 11:28am. Nobody called or reached out; I had to call three different times to get someone live on the phone who didn't see me in the schedule. However, she was able to tell that someone called me on Tuesday and left me a voice mail asking if I wanted them to stop by since they were in the area anyway. So, the natural question I had to ask, "So, I was in the system, right?" I assume he wasn't stopping by to be social. She said it was likely but she didn't know. If anyone knows of a better security company out here, please let me know. I have been dealing with this nonsense for over three years.

Great service - get your satellite service through these guys instead of Directv. Seriously.read more

From the owner: Satellite City has been servicing Des Moines and surrounding communities sInce 2005. We specialize…read morein commercial and residential solutions Including HDTV's, surveillance cameras, audio systems, home theater, smart home and internet solutions. Call us today and start experiencing the best service the Des Moines area has to offer!

Terrible company to deal with. Hired them for a smart home project and have regretted it ever…read moresince. Customer service was excellent at the sales level - at least until they get your money - after that, they could care less. They definitely don't take pride in their work, are slow to deliver, and under-deliver compared to their inflated guarantees (not promises). They say they stand by their work and offer a lifetime guarantee on their work - the thing is they don't - first service call we had took a month and half to schedule then two guys showed up, spend five minutes in the house - said they didn't see a problem and left. I got a bill for an hour service call a week or so later in the mail. This is one of the exceptions to the rule "You get what you pay for." With Technology by Design you'll pay an arm and leg for next to nothing to show for the end result. Stay away and use one of the other local stores for your home automation, security, networking, and/or audio/video needs.

From the owner: Home Automation in IowaTechnology By Design, Inc. represents the leading edge in Home Theater…read moreInstallation, Whole House Audio Video Wiring, Security Systems, Central Vacuum Installations, Surround Sound Setup and Home Automation in Iowa. We custom design each home theater, whole house audio and video and home automation system with the right components to neatly integrate together. Our design consultants select from an array of components to fit any budget and lifestyle.

People new to the audio and video inside your homes. I had reference vide and audio come just to…read moreget my system up and running. They called the next day with a quote of $18,000-$20000 just to get it online to halfway work. After sticker shock I called another audio company and they were at my house less than an hour and had it all online and working. The cost was $200 plus tax and no new parts. A long ways from $18,000 Another interesting thing is this reference company said the same thing to the previous owners. Everyone, please get a second option.

very poor customer service. the representative that answered my phone hanged up on me when i tried…read moreto point out to her the types of services listed in its website, having told me that the company did not provide the services i was looking for, while claiming she's new with the company, though the service i was asking for is listed on its website [the moment she answered the phone and heard my voice]???

From the owner: K & L Technical Services provides security camera system installations, data/voice/video cabling,…read moretelevision mounting, home theater installation, computer maintenance plans and repairs and much more. We serve both residential and commercial customers, and have the small firm feel in providing great customer service.