I feel very torn about this review. I used to come to color nails all the time when I worked at Pet Supplies Plus. 1st time was out of convenience, I can walk down after work and be done with it, but then I kept coming back cuz they always did such a great job and the owner is a delight. I moved to Woodbridge back in August so I havent been back in a while until today. I was in town and decided to swing by my favorite salon for a pedicure and eyebrow wax. Unfortunately I really wish I hadnt. The pedicure chair they sat me at didnt look clean. There was old tea left on the arm rest from the previous customer and there was a towel draped over the tub. The lady tossed the towel aside and put a new one down then told me to sit. She didn't put plastic in the tub or remove the old cup of tea that was sitting there, I wouldnt be surprised if the tub wasnt even cleaned before I sat down. If I get a fungal infection at least ill know where it came from! Not to mention the tools that were used werent even pulled out of a sanitized container or sealed bag, they were just thrown in a drawer and when she was done she rinsed them in my tub water then put them back in the drawer. Do they sanitize them between clients? I dont know. The lady that worked on me, i had never seen before and I do not know her name, but she was really rough on my toes and made me bleed. She said sorry but then kept digging at the same spot. Ur obviously not sorry if ur gonna keep doing it! I was about to get up out the chair and leave but unfortunately i chose to stay and bare through it. I asked her for a gold shamrock so she tried painting my toes gold. I said no i only want the shamrock gold and showed her a nail art picture of a shamrock on a toe. She still didnt understand. I spent 5 mins trying to communicate with her and finally she said "I dont know how to do design" ok fine wutever, I was really disappointed cuz that was my whole purpose was to get my toes done for St. Patrick's Day.
Then came the eyebrow wax. She dropped wax in my hair and didnt even bother to try to clean it or get it out. All she said was "oh no" then kept waxing my eyebrows. When I got to my car I saw my eyebrows were bleeding, covered in oil, uneven, and untrimmed. So I spent 30 mins fixing my eyebrows, evening them up and trimming them. So basically I did my own eyebrows and paid her $10 to drop wax in my hair and spread oil on me. Smh. I understand that everyone is human and makes mistakes but at least try and fix your mistake instead of just leaving wax in my hair!
I hate to leave a bad review cuz like I said I used to come here all the time and it's always been great and I love the owner but I just dont know wut happened in the last 7 months since I been gone. I'm very conflicted on if I will come back here or not, does 1 bad outweigh all the good? I know 1 thing, if I do come back and I see that lady working I will not allow her to service me! I'm not entirely sure why I even tipped her, but I did. I definitely agree with other reviews that they need to hire ppl who can communicate with their customers enough to understand wut we want done. read more