I called several movers to get quotes to move my stuff interstate. Colonial beat everyone's quotes by 40 percent. They picked up and delivered when they said they would. No worries experience. I highly recommend Colonial Van Lines​ read more

AVOID AT ALL COSTS!! I have made 4 successful cross country household moves prior to this one so know what to expect and shame on me - I thought I did my homework but completely failed!!! When I hired Colonial, I checked reviews and decided to believe the 5 star reviews vs the MANY 1 star reviews. Am now convinced that anyone giving more than a 1 star review could NOT have been an actual customer. DO NOT BELIEVE ANY OF THE 5 STAR REVIEWS!! They make false claims from the start. 1. "We only use our own fleet of trucks and trained crew" - FALSE. Every step of the move is contracted out to 3rd party movers, both car and household. Car transport also done by 3rd party and not Colonial trucks. 2. "Crew are trained in packing household items" - FALSE. Framed pictures were jammed into boxes without padding and all were damaged on delivery. Lamp shades were literally jammed into boxes that were too small crushing them and rendering the lamps useless. 3. "We honor our pick-up and delivery windows" - FALSE. Pickup of car transport was an absolute nightmare of 3 days of saying it would be picked up and then never showing up with no communication. Car arrived 2 days late with no compensation for car rental or other issues created. Household goods delivered 2 days past window in the evening [aka dark out] with only 2 crew [pick up required 3 crew]. So far compensation offered was $50 per day late. 4. "trained crew" - apparently that does not mean treating boxes clearly labeled as FRAGILE as fragile given the amount of glassware and china [all packed with more than sufficient padding] that was shattered. Boxes were consistently crushed and mangled. An antique family heirloom rocking chair was damaged beyond repair; 5. "our staff are with you every step of the way" - FALSE. As soon as any issues occurred, they literally disappeared and/or didn't respond to requests for assistance/explanation. The only training they seem to have is how to lure customers in and then ghost them. One staff even told me eventually that they had gotten in a car accident and that is why they were not responding to my many emails and phone calls over the course of a week. Apparently no one picks up a customer when a staff person is out sick. PLEASE DO NOT USE COLONIAL VAN LINES!!! read more

DO NOT HIRE THIS COMPANY. Currently 3.5 weeks with our stuff MIA!!!! We hired Colonial nearly 7 months prior to our move from CA to TX. We were advised of a 2-day pickup window (8/29 or 8/30) and a delivery window of 9/2 - 9/12. On the day of pickup (8/29), a rental truck with a paper sign taped on the side saying Posh Moving Company showed up. Yep, it turns out that buried in the fine print, Colonial reserves the right to have someone else handle the move. After our items were loaded into the truck by Posh, they told us that the truck would be driven to Vegas the next day (8/30) before heading on its way to Texas. A few days later, we were advised by Colonial that delivery was expected on 9/7. Great? Not so. On 9/4, Colonial said there were mechanical issues with the truck and we would get an updated delivery date. On 9/8, Colonial said that the real issue was that our stuff didn't fit on the intended truck - so it was still sitting in Vegas. But, Colonial assured us, a new truck and driver had been identified and would complete the move and a new delivery date would be given. On 9/9, Colonial told us delivery would be on 9/14 or 9/15. Then, surprise-surprise, on 9/12 Colonial told us that the driver and truck never left Vegas and they would advise of a new delivery window. Shortly thereafter, they advised that the driver would leave on 9/14 with delivery by 9/17. Then on 9/15, the driver supposedly had mechanical issues and was back in Vegas with our stuff. Then, the driver was supposed to "initiate" delivery on 9/20, which we learned was double-speak for "leave Vegas." On 9/22, we were "personally" assured that delivery would be on 9/24 between 9am and 11am. Lo and behold, 5 minutes before the customer service office closed on 9/23, we got a voicemail saying (surprise!) our stuff would NOT be delivered on 9/24, that the truck had mechanical issues requiring the driver to"to return" (I can only assume to Vegas, the Colonial rep didn't say), and that we would get a new delivery window at some point. Throughout, Colonial has never, not once, and despite repeated inquiries, informed us of how our stuff has been stored. We can only assume it's dumped in some Vegas parking lot, or some hot-box of a storage container, getting absolutely roasted in 100-plus degree heat. As I write this on 9/23, we have been sitting in Texas in an empty house for nearly 4 weeks STILL without our items. The "updates" we have received from Colonial since our items were driven off by Posh on 8/29 have been pathetic. It seems like gaslighting. The updates have ranged from truck mechanical issues, to no available drivers, to our items not fitting on supposed trucks. After escalating our disappointment and frustration over the past few weeks, we have been offered a measley $50/day our items have been delayed. We're supposed to be thankful that this is more than the $30/day listed in the contract. But that number is for delays that occurred even if Colonial executes the contract, including by executing the move with "reasonable dispatch." But nothing about this experience has been reasonable. Colonial refuses to address our questions regarding where exactly our items are currently, the conditions in which our items have been stored and when they will be delivered. We have asked repeatedly for updates in writing, but gone none until we threatened a BBB complaint a few days ago. And then, today, when delivery again fell through, we got a voicemail at closing time. We have asked repeatedly for information about how our items have been stored - radio silence. We have asked to know how Colonial plans to get execute this delivery - nothing more than elusive delivery windows and broken promises. Working with Colonial/Posh/who knows WHAT company has been an absolute nightmare. We have no idea where our items are, IF or when they will arrive and in what condition they will be in. This move has caused me and my family so much stress and strain, and Colonial has done nothing. Sometimes they'll tell you things, and they are usually polite, but they don't DO anything. Do not hire this company, I will be reporting them to the BBB, the FMCSA, and the Florida Attorney General office as this company has apparently made a business out of deceiving customers. Please do your own research and dig deep on review sites to see that this is standard practice for this company. I'm throughly disappointed and disgusted by this shady company. read more

Our recent moving experience with Colonial Van Lines was highly unsatisfactory and was compounded by the company's claims processes that appear to effectively limit their compensation obligations. The cost for our interstate move of approximately 500 miles ended up at $14,361.67 - more than $3,000 higher than the original quote because of "additional packaging charges." We packed most items ourselves yet the moving crew decided to repack numerous items at their discretion levying an additional charge. The moving crew also did not take care in adequately protecting many expensive furniture items, which were damaged during the move including a cherry work desk, a living room couch and outdoor patio chairs. Prior to the actual move, we paid an additional premium to declare a higher value for our items hoping to protect ourselves from damages during the move. However, the higher coverage value comes with a $1,000 deductible. The damage claims process required extensive information and photographs of the damaged items along with a bill of lading. Based on our calculations the damage to our furniture exceeded several thousand dollars. After carefully following the company's claims procedure, many months later we were offered a "settlement" of $450 with the requirement to sign a full non-disclosure agreement. We expressed our displeasure with the offer but received no further communications with the company. In our view, much of our dissatisfaction could have been avoided with better upfront communications,, particularly on charges for the move. Needless to say, we cannot recommend this company for any interstate moves. read more

Colonial Van Lines - outdoor patio chair scratches on chair arm - Movers Near Me - Pompano Beach, Florida

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Whatever you do, do NOT use this company to move your belongings. They will lose them, damage them, lie to you about prices, up-charge you, and ghost you. 1. They were weeks late on promised delivery window 2. They moved my belongings 4 times before it arrived to me. (That I know of.) 3. Many, many pieces of furniture has been ruined or broken, including my TV (despite it being in a protected box) 4. They ARE a broker, despite assuring you they aren't (Colonial Van Lines did not pick up or drop off my things, Apex Moving did.) 5. They lost many of my valuable possessions. Boxes, furniture parts, shoes, hardware for my bed, legs to multiple tables, expensive pots and dish ware. All of it is just gone. 6. They added over $600 in fees after pickup, claiming that 17 boxes were used to pack my things (completely false) and when my things were finally delivered, they wouldn't release it all until I agreed to pay the remaining charges that I didn't agree to. (I was given a small discount from the brokered movers of $140 towards the $600). Once we loaded everything, there were only 4 boxes that were used, not the 17 I was charged for. I've been trying to work with the company for over 2 months now with finding my things and receiving compensation for the damages. The manager I was working with was let go and no one called to tell me so I was ghosted for weeks. I keep being told they will reach out to dispatch and that dispatch will get in touch with me to find my things, but dispatch never does. I'm heartbroken that I spent thousands just for this company to lose sentimental items that I cannot replace. Learn from everyone's mistakes on here and just use someone else. read more

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They are a terrible moving company. I moved from LA to CA for work. The delayed my delivery 3x despite giving me a 1 week window since pick up. I was forced to alter my plans in order to wait for their delivery but they kept delaying it. They attempted to discount my final amount, however, I already paid them. Right now, I have $60 that they have yet to send back my way. It's been over 2 months and nothing. I even spoke with their manager, Bruce, who said he'd call me to discuss compensation after they send only ONE mover to deliver my stuff, the truck driver. I had to hire outside movers to help unload my things. I was truly overwhelmed and disappointed by this company and hope you reconsider another. read more

Colonial Van Lines - Sent only 1 mover, truck driver, to deliver my stuff. - Movers Near Me - Pompano Beach, Florida

I don't post review easily, but this one (cross country moving) made me so mad, and disappointed. First, during the loading, the driver with his in-experienced younger brother arrived without a professional helper team. surely, 2 hours later, they dropped my upright piano on the driveway, Plus many other incidences. 10 days later, at the delivery (unloading), they broke many of my well-packed wine glasses, $10K dining table, benches, just named a few. the worst part is their claim department. unprofessional, don't care what we have lost during the move, tried to offer $400 to settle it. Dear friends, please stay away from this group. read more

I left a review and just read their response and I decided to call the resolution dept with ext they gave turns out the ext is no longer available and that mgr no longer works there and aside from that we have has about 2 or 3 calls from them and when we go to return the call, we don't even get the person that is leaving the message and then nobody calls you back. Communication is horrible. Also, this has been a very frustrating and very upsetting situation. Going through this almost a year later. read more

My experience working with Cana Collins, Moving Coordinator at Colonial Van Lines was extremely disappointing. From the beginning, her communication was rude, dismissive, sarcastic, and unnecessarily pushy. When I was initially on the phone requesting a quote, I explained very clearly that I was at my going-away party with my coworkers and that we were eating. I politely asked if she could call me back later because I did not feel it was appropriate for me to spend an hour on the phone while I was with my coworkers. Her response was essentially that this was "more important" and that I should call her back when I "know how to prioritize." I found that comment incredibly disrespectful and completely unnecessary. She also repeatedly spoke negatively about the other moving companies that had provided me with quotes and strongly pressured me to book with Colonial. I ultimately decided to move forward and paid the required amount. Unfortunately, the customer service did not improve after I paid. Once the payment was made, she became difficult to reach and stopped responding to my emails. She also pressured me about signing the contract immediately. I explained that I was traveling and did not have reliable phone service at the time. Instead of understanding the situation, she complained about that as well. She called me the following day requesting the signature, again in a very rude and demanding manner. At that point, I reconsidered whether I wanted to do business with a company where this was the level of customer service I was receiving before my move had even started. I emailed requesting to cancel. I did not receive a response, so I called. The first thing that happened when she answered was that she hung up on me. She called back shortly afterward and immediately said that she had already submitted the cancellation/refund request and asked why I was cancelling. I explained that I had received a better deal elsewhere. Her response was essentially, "Okay, then we will refund you," followed by her hanging up before I could even finish the conversation. I subsequently emailed asking for confirmation that the refund request had been submitted. Her response was: "I PUT IN THE REQUEST." The all-caps response and overall tone were completely unnecessary and reinforced my decision that I did not want to continue doing business with this company. I have moved several times and understand that moving is stressful and that sales representatives need to follow up with customers. However, being persistent is one thing; being rude, sarcastic, dismissive, and disrespectful toward a potential customer is another. This review is specifically based on my experience with the sales/customer-service representative I worked with. I ultimately chose not to use Colonial Van Lines because the way I was treated during the booking process made me uncomfortable trusting the company with my household move. I would strongly recommend paying attention not only to the price of a moving quote, but also to how you are treated before you give the company your money. For me, the customer service experience was enough to walk away. read more

DO NOT HIRE COLONIAL VAN LINES!!! They do not care about their customers, use shady tactics, nothing they said would happen did, only cared about the money, didn't pickup or deliver as we were told, every person I spoke to read scripted responses for every interaction, additional fees and deposits extorted from me with threats of not delivering if I didn't pay, contracts only protect the movers not the consumer so beware before signing and have an attorney review! This experience was dehumanizing, anxiety attack inducing, highly stressful and very unprofessional! When our things were finally delivered by a third party contracted out by Colonial, our boxes were all crushed, things were broken and dirt and debris caked over everything!!!!!!! They didn't care and don't care and probably will read this and still not care! Nothing short of a full refund on my deposit and a full written apology would come close to making up for the absolute lack of respect for our hard earned money, unprofessional handling of our items and complete failure to execute the move as conveyed. Even after I expressed my severe disappointment and asked to be contacted by management many times nobody from Colonial ever did! read more

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Our vehicle was held hostage. No communication with staff at Colonail Van lines. They blamed the people tranporting my car. I paid colonial for service that was not given. No one responded byphonewhen we called. I out seven hundred dollars for rentals because my car was not delivered when promised. When I reached a person at colonial the blame game started. read more

Absolutely awful! Avoid at all costs. They are a broker acting like a mover. They sent my contract to Posh Moving Services of Las Vegas. Disastrous! First, they gave no information as to how long they would take to pickup my stuff. I was all packed at 8am as I was told. They didn't finish until midnight in THE SECOND DAY! I had to sleep on my floor! Second, they gave no notice of when they would deliver, just 30 minutes. Third, there was so much damage! Bookcases destroyed, entertainment center dusted, and boxes marked fragile came crumpled! I'm glad I took out the Full Insurance, but knowing them now, I'll bet they won't pay. Finally, they told me three days ago, they would send me an updated price via Rerates, but they did not. I paid full price to Posh. Get your act together! read more

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DO NOT BOOK WITH COLONIAL. They left us without movers on moving day, provided little to no communication, and showed no urgency or accountability. We booked our move weeks in advance, completed all required paperwork immediately, and paid our deposit. Only afterward did we learn that Colonial doesn't actually perform the moves--they subcontract them to third-party movers. We were given a two-day pickup window (perhaps the first warning sign we failed to heed) and were told we'd receive confirmation of date 48 hours beforehand. That never happened. After repeatedly calling, we finally received a confirmed day less than 12 hours before the window. On moving day, we waited for the 9am call we were promised from the driver to advise when they anticipated arrival during our 9-1 window. That call never came. We checked in with Colonial multiple times. Each time, we were assured the crew was still expected by 1:00 p.m. At 1:00 p.m.--after we'd been waiting all morning--on a call we again had to precipitate, we were suddenly and nonchalantly told the movers would not be coming and couldn't arrive for three more days. This wasn't a minor inconvenience. We had driven 300 miles and taken an extra day off work because Colonial couldn't confirm our moving date in advance. We had packed our daughter's apartment, her lease was ending, and we were relying on pickup that day. Yet no one at Colonial seemed genuinely surprised, apologetic, or concerned about the enormous disruption they caused or the horrendous lack of communication. We received multiple conflicting explanations for the no-show, none of which explained why no one informed us sooner. One manager even told us that their moving dates are only "estimated" and customers should expect this to happen. This is completely unacceptable for a company people trust with major life events, and has not been our experience with any of our life's moves. When we asked to escalate the issue and requested help finding a solution, we were promised a callback that never came. I was on hold to follow up for 20 minutes before the office closed, at which time I was disconnected. We ended up scrambling to solve the problem ourselves, incurring more stress and expending more effort than we'd anticipated saving by booking a full-service mover. Colonial has since agreed to refund our deposit after repeated requests, but at the time of writing we still have not received it. If you need a moving company that communicates, honors its commitments, takes responsibility when something goes wrong, and most importantly WILL ACTUALLY MOVE YOU, please look elsewhere. read more

As part of Colonial's claims process, I was given fair compensation at the agreed upon rate for missing or damaged items (60 cents per pound). However, Colonial's claims process form requires customers to remove or retract negative reviews as a condition of receiving the insurance claim amount. This is a direct a violation of the Consumer Review Fairness Act, which forbids companies to require removal of fair negative reviews in order to receive goods and services. If you had this happen with Colonial, you can make a complaint to the FMSCA or the Federal Trade Commission about this violation. read more

I hired Colonial for a move from NJ to Illinois. They assured me that they are not a broker and are the actual Movers. They will tell you that "we have a DOT number and you shouldn't deal with brokers"...They are %100 brokers. I promise a company called APEX Moving will show up at your move. Colonial will be nowhere in site. When Colonial gives you a date on when your belongings will be delivered, make sure to make the date as close as possible. Example: If they say your stuff can be delivered August 4 - 11. Your belongings will come the 11th. It gives them more time to look through your stuff. Since Colonial Van Lines gets their cut as a broker, the first thing APEX will do is try to upcharge you. They tried charging me 2700 to box up my televisions which were supposed to be already included. The driver must get a cut of whatever they upcharge. They were supposed to come to my house with a tractor trailer for moving a 5 bedroom house. They showed up with a box truck. They taped my furniture to the back of the moving truck. They will pack up your belongings onto the truck, than unload your belongings at their facilities, search for any valuables, repack the boxes, than pack up your stuff in a new truck and send it to you. Make that make sense. The worst part, they blatantly stole an 80inch TV from me. One TV just disappeared. They will steal thousands from you and than send you a settlement for a few hundred dollars. That's a great business plan. Steal a lot more than what you are paying out. YOU'VE BEEN WARNED!!! read more

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BEWARE!!!! Do not hire this company for your move!! If I could rate a zero I would. I don't want more people to go through the nightmare we did. We have moved 9 times in the past 26 years, and have never experienced such a horrible moving experience. I don't even think the people who packed our belongings were even movers. They had no idea how to pack. They just put breakables and electronics all together in boxes with no wrapping. They also left our house a mess. Trash everywhere, spit out sunflower seeds on the floors, bottles with sunflower seeds left everywhere, spilt soda on the floor that they walked through and got it sticky everywhere. My husband bought them pizza and they left pizza crusts on the window sills. Not only were many of our belongings broken upon arrival, they forgot a portion of our things at our old residence. Since we moved to a different state, we are now trying to figure out how to get that stuff to us, let alone out of the house we are trying to sell. We have been told many times they were taking care of it, then suddenly they stopped communicating with us, won't pick up any of our phone calls, nor return any of our calls. The movers who picked up our stuff and delivered our stuff never gave us any paperwork or an inventory list. This whole process has been a complete nightmare and I can't believe there are companies who conduct their business like this. So shady!! If you are looking for a moving company, I can't stress enough to stay away from this company!!! read more

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We wish to provide a description of the very negative and unsatisfactory experience we had with Colonial Van Lines associated with our long distance relocation. We hope this information will be help others select a more reputable and professional moving company. Our issues with Colonial Van Lines included, but were not limited to; inadequate staffing for weight and size of the items to moved, not providing a reasonable level of care in the handling our belongings, a very serious language barrier (including the fact one of them was unable to speak or understand the English language at all), and a complete disregard for instructions given them. These were among the problems that resulted in the significant damage done to our possessions as well as our new home. An independent adjuster and furniture restoration professional hired directly by Baker International Insurance Company appraised the cost to repair the damage done to our furniture at a value of $11,212 (Eleven Thousand Two Hundred and Twelve dollars.) This does not include the damage done to the walls of our new home. We wish to stress that this damage was completely avoidable and a direct result of the gross negligence of the Colonial Van Lines hired personnel which we observed first hand. When we contracted with Colonial Van Lines for a long distance move of our household belongings, the company employees we dealt with over the phone prior to the move seemed very professional competent and knowledgeable; however, these individuals, and the individuals that the company hires to actually effect the move could not be more different. It is clear to us now that the company presents a thin superficial façade of professionalism to obtain the contract and then sends low skilled and either unqualified or marginally qualified individuals to actually effect the move. This places the homeowner in the inescapable bind that Colonial Van Lines counts on, and which we believe is part of their business model. When these movers arrive at the home, there is no practical method to turn them away no matter how incompetent and unskilled they are, as all the homeowners' plans and events hinging on that moving date have already been set in motion. read more

For the best moving experience, don't use Colonial. They steal or break much then hiding it. Their packers don't care about you resulting in breakage. read more

Avoid Colonial Moving at All Costs My experience with Colonial Moving was, without question, the worst experience I have ever had with a moving company. If I could give zero stars, I would. Kirk Moulton was the salesperson who sold me on the company. During the sales process, he was responsive, reassuring, and personally emphasized that my delivery date would be met. Once the contract was signed, however, that level of service disappeared completely. When the company failed to honor the contract and what I had been personally assured of, he became virtually impossible to reach. Calls went to voicemail, messages were not returned in a timely manner, and instead of taking ownership, he simply disappeared when problems arose. In my opinion, the promises made during the sales process did not match the service that was ultimately delivered. My account manager, Donnisha Gabbidon, was equally disappointing. I was repeatedly told she was "waiting to hear from dispatch" and assured that my shipment would still arrive within the promised delivery window. Those assurances proved totally inaccurate. Communication was extremely poor. Phone calls often went unanswered, updates were minimal, and every issue seemed to be blamed on "dispatch" rather than addressed directly. As a customer, I felt I was given excuses instead of honest, proactive communication. The most frustrating part of this experience was not simply that my delivery was delayed--it was the complete lack of accountability. Once Colonial Moving had my business, it felt as though no one was willing to take responsibility for keeping me informed or resolving problems. If you're considering Colonial Moving, I strongly encourage you to read reviews carefully and think twice before signing a contract. Based on my experience, I cannot recommend this company and would never use them again. read more

TLDR: This is NOT a moving company; it's just two guys in a rented Enterprise Van. They lack communication, reliable schedules, and tracking. They promised updates but never delivered. Furniture was assembled incorrectly, causing damage. Items that have been repeatedly moved longer distances broke en route. They repeatedly delayed pickup without updating delivery estimates. The driver was never given the contact information of the person I designated as the representative for pick-up.The final delivery was outside the promised window, with no explanation or tracking. Expect chaos be prepared to wait without clear timelines. More details: I'm someone who's moved a lot for work, both across the country and internationally, and I've used many moving companies. This one is by far the worst. It's shockingly bad. The closer the actual pick-up date got, the more they kept pushing it back, and they didn't update the delivery date at all. I am confident they were completely guessing. OUR ITEMS ARE NOT BEING TRACKED AT ALL. There's no planning, no smart systems helping them coordinate, no use of previous data to calculate averages, ranges, and estimate assemblage and moving times. When the weekend of the move finally arrives, and I fill out a form designating who the movers should contact for pick-up because I'm out of state, they don't even pass that info along to the workers in the truck. I told them to text the person I picked, but the workers never had that information from Colonial. The last scheduled window for pickup comes and goes, and no one shows up. I call the company but get no answer. They don't check their messages on weekends, so I left a frustrated message and never heard back. Now I have no idea if the truck is coming tomorrow, the next day, or anytime soon, because they've changed the schedule so many times and are now silent. Finally, they pick up my stuff outside of the original two-day window. I ask repeatedly for an updated delivery date, but they can never tell me, despite originally saying I would receive one when I received a quote and placed the order. Meanwhile, they will not stop calling to ask for feedback on the phone, even though I already filled out their feedback form and told them that good communication is a must and that they're failing badly at it. I finally call and explain, "You can't give me a delivery window that isn't over a week. I hope your movers are happy to wait two days because I am a two day drive away from the destination; unless you can give me a window that isn't identical to the one you gave me when I booked this, that's what is going to happen." They make up a smaller window because again, Colonial Van Lines has no logistics, and they show up after their last promised window. They gave that window when the truck could not have been more than a day or two away, but but they just guessed. And when the delivery finally happens, I get no advance notice. They just show up, call, and say, "We're here." Remember, they've never been able to give me an accurate timeline, so you should plan to be ready a week early, then again a week late, and never leave your place because they might show up at any moment and say, "We're here!" read more

This company was nothing but headaches from the start. I originally thought I was getting a good deal, but I ended up being charged more at the end with no clear explanation. Over 1000 more. I only moved from a one bedroom apartment. The representative who "sold" me the contract disappeared the moment they got my payment. He told me to watch out for brokers and companies that weigh your load and the company he outsourced was exactly that! What a joke and a scam. I was under the impression that Colonial Van Lines themselves would be moving my belongings from Baltimore to Texas -- instead, they outsourced both my household move and my car transport to outside companies without properly informing me. I will say the gentlemen who delivered my items were kind, but some of my belongings ended up misplaced. I haven't received any update on a lost garage self, or the parts of my couch they lost, or my outside furniture cushions. My couch is splitting in the middle because when they packed my belongings they didn't pack all the legs together so naturally they are misplaced. They did this with multiple items and were not packed correctly. I paid for a full pack you would think it would get done properly to avoid inconveniences like this. I should have done it myself. The insurance options they offer are honestly a joke and provide little real protection. As a single woman moving across state lines, I expected a professional, organized, and safe experience. Instead, I was put in a situation that left me emotionally shaken. I received a call giving one delivery window, then a completely different message from the driver. When I called dispatch, they told me they had no idea who those people were and explicitly warned me not to let them into my home. That sent me into a panic -- I genuinely thought someone might be trying to rob or harm me. Later, it turned out those men were the contracted movers, but the company had dispatched two different teams and had no communication between them. This entire experience was unacceptable, stressful, and unsafe. For the thousands of dollars I paid, this level of disorganization and negligence is ridiculous. I regret choosing this company and hope others avoid going through what I did. I will make sure to tell people to steer clear of this company. read more

Colonial Van Lines - Having to hold my couch up like this is wearing it down. - Movers Near Me - Pompano Beach, Florida

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DO NOT USE THEM! They charged us for packaging and then didn't use it to protect expensive items like big screen TVs. Then they were grossly negligent placing items into storage, which resulted in damage to all of our big screen TVs along with other furniture pieces. Now they are saying that we have to pay MORE for the arbitration fee than what is in our contract! THEY ARE NOT RELIABLE AND NOW ARE TRYING TO CHARGE MORE FOR ARBITRATION THAN WHAT IS IN OUR CONTRACT!!! read more

Poor customer service- information was inconsistent depending on who I spoke with and often wrong. They have no idea where their drivers are or when they are arriving. Poor Quality-some of my items were lost, some broken, boxes smashed and looked like they'd been thrown, one box was wet. Poor delivery information- believe the drivers, do not believe "customer service". Charges- charged me for storage that really wasn't necessary as they delivered two weeks after I arrived. They kept insisting that Colonial handles it all, that they don't use outside brokers. Interesting, because one company picked up my goods, another delivered them and another's name was on the day of paperwork. Very disappointed and I don't want anyone else to have to deal with them. Because I had a short time frame, I didn't feel I had many options. A container move would have been better and less frustration. read more

BEWARE!!!!!!!! Please don't use Colonial Van Lines, you will regret it. Ignore the first review that appears on Yelp from a year ago, and take the time to read through all the reviews. We had to ask law enforcement to get involved just to find out where our property was, because they keep changing the delivery date. Our initial contact Anthony Perrone lied to us about CVL not using a third party company for our move. I had an email where he states that they're not like other companies who use other moving companies to move your property. Of course, Anthony Perrone won't respond to any calls or emails. Our pick up day was supposed to be on 6/11, of course that was changed to 6/12 between 8-12. They didn't actually show up until 10:00 pm. We fortunately, had packed everything and disassembled and the beds, and the they only had to box the mattresses, and box a few other large items, and pad a few. The movers were actually nice and took care of our items, but they weren't from CVL. The contract was for delivery 6/15-6/23. We started calling on 6/18, for a more detailed estimate of the delivery/ time. Laura the customer service representative, said they had no idea of a date and time, and would get back with us. I got nervous and began a deeper dive into the company. They have cases open in the Florida Attorney General's office, and a Facebook page dedicated to negative experiences other consumers have had with them. BEWARE! BEWARE!!! Laura called back and gave us a date of 6/22. I called again to confirm, and the date changed again to 6/23, supposedly due to mechanical issues. I called the local police department, and someone kindly called for us to see if they would respond, because all of a sudden we couldn't get anyone to answer our phone calls. We were promised that we would get anyone update, and also we wanted/ needed inconvenience compensation, because we had to eat out everyday, purchase air mattresses, and linen. Bruce in management would only respond when pressure was put on. We thought that we were getting some where and would have our items, to only be promised on 6/28, and then changed again, and then 6/29, and then get another call that it was changed again. I called the police department that we moved from, and filed a police report to get a case number, so that the police in Pompano Beach, Florida could go to there office to find out where our property was and when would it be delivered. Needless to say, this has been a complete nightmare, and I don't know how the individuals that work there are able to bait/switch constantly all day everyday. I wouldn't be able to sleep at night knowing I have people's worldly possessions. read more

Do not hire if you need a specific date and time. The company will not be flexible. I was moving my daughter into a condominium and didn't realize they had strict rules regarding when you are able to book the loading dock. I ended up moving her belongings to my house then hiring another moving company to delivered her belongings. I emailed a letter to customer service and Aldo Di Sorbo, the owner, and I never got a response back. Do not hire!!!! read more

I strongly recommend avoiding Colonial Van Lines. We hired Colonial for an interstate move from Massachusetts to Minnesota. Our initial quote was about $7,500, based on a limited inventory review. By pickup, after our belongings were already loaded, the quote increased to over $11,000. At that point, we felt we had no practical choice but to sign and pay, because our items were already on the truck and we were delayed leaving the state. The pickup itself took over 11 hours because only two movers arrived, despite the size of the move. The movers who came were professional and hardworking, but Colonial's coordination and communication were unacceptable. Our delivery window ended June 6. We received no delivery and no meaningful ETA by that date, despite repeated calls. Calls often went unanswered, I was hung up on once, and our account manager repeatedly could not provide clear information. We finally received notice on June 12 that our items would arrive June 14, eight days late and with only about 48 hours' notice. Colonial offered only $30 per day for the delay, while their contract would have charged us $250 per day if we had been late accepting delivery. At delivery, we were told we had to pay the final balance before anything would be unloaded. The final charge came in at the top of the quoted range, over $11,000. After multiple frustrating calls, Colonial offered only about $650 off. We paid because they would not unload our belongings otherwise, and we had already been without them for more than three weeks. Since then, Colonial has repeatedly failed to communicate or take accountability. We have received promised callbacks that never happened, refusals to transfer us to managers, and no meaningful written acknowledgment of the inconvenience. Worse, several items arrived damaged or moldy. Items packed in boxes provided by the movers included four bedroom pillows, six couch pillows, a large body pillow, a blanket, and two nightstands with black mold. None of the items we packed ourselves in our own boxes had mold. We also discovered damage to a dining table and a large bedroom dresser, including a dresser leg that appeared to have been taped back together rather than disclosed. We will be filing a claim, but based on Colonial's communication so far, I have little confidence it will be handled fairly. This was an expensive, stressful, and deeply disappointing experience: thousands over the original quote, late delivery, poor communication, inadequate compensation, and damaged belongings. I would never use Colonial Van Lines again and strongly caution others against hiring them. read more

STAY AWAY! Do not hire this company. They lost thousands of dollars' worth of my personal items and would not return any calls to help locate missing boxes or file a claim. They left 16 heavy boxes of books in the garage instead of delivering them to an upper floor, which I was charged an extra fee for them to do. They are sloppy and left both pick-up and delivery houses a mess. Trying to pin down delivery and pick-up dates is impossible: they will only let you know a day or so in advance. Most importantly, the company acts mostly as an intermediary. They will hire another moving company to actually do the move, so you never really know who you are hiring. The bill of lading was impossible to read. Good luck trying to make any kind of claim. They've blocked every avenue and will string you along for months. read more

An update to my previous post. Having notified Colonial Van Lines that I am missing more that thirty significant items, they called yesterday and said the would check with their dispatcher to try and locate my stuff and call me back today. Well of course in keeping with their abysmal customer service I got no call today, and the more I check the more items I find missing. Seems to me a moving company should be able to pull up the info on where their trucks go, when they arrive, and when they leave, INSTANLY. I was led to believe that the big rig with my household goods would be coming directly to my new location, apparently that was not the case. They will lie to get that contract and screw you over every step of the way. They got paid, now is on to the next sucker. Hiring Colonial Vans Lines is like playing Russian Roulette with five rounds in the chamber. If doing business with them works out well for you, you should buy a lottery ticket because that would make you the luckiest person on the planet. read more

If you're considering using Colonial Van Lines, we strongly recommend reading this first. Our experience with this company was frustrating, expensive, and deeply disappointing--and we want to help others avoid the same situation. Before we signed the initial agreement, Colonial Van Lines was in constant contact--calling often and answering quickly. But once we signed, it suddenly became incredibly difficult to reach anyone. On moving day, the final charge was way higher than expected and felt like a bait-and-switch. They had gone over everything with us on the phone and gave us an estimate, but when the movers arrived and everything was already packed, the cost nearly doubled. At that point, we had no realistic way to back out--we had already packed everything, informed our landlord we were moving out, and had travel plans like a hotel or flight lined up. Even so, we asked if we could delay the move given how drastically the price had changed. They told us that wasn't possible because they had another move scheduled immediately after ours. We felt completely cornered and had no real choice but to sign the new paperwork. They claimed the weight of our belongings was much higher than originally quoted--something we had no way of verifying. We encourage any reader to look up typical long-distance moving rates and decide for themselves whether $1.73 per pound for a move from Southern California to Chicago--especially with all packing done by us--is reasonable. They also gave us a three-day pickup window, which made planning nearly impossible. We were already into day two without knowing if they'd come the next morning or two days later. Then there was the "shuttle service"--a smaller truck used in areas where a full-size truck can't access the building. The price for this jumped from about $830 to $1,454, and when we asked why, their finance person literally said no one really understands how their system calculates those fees. As for the actual delivery: we had packed our cologne collection in a sealed plastic container. Strangely, all of the cheap colognes made it--but all the expensive ones were gone. The container arrived completely dry, with no signs of leakage or damage. We'll let the reader decide whether it's more likely that only the expensive bottles somehow broke without a trace, or if something else happened along the way. Our motorcycle was improperly secured during transport and arrived damaged. Now I'm busy filling a police report and raising a complaint with FMCSA because of the theft and gross mishandling. I've made it my mission to warn others about Colonial Van Lines. If this review helps even one person avoid what we went through, it'll have been worth it. read more

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NIGHTMARE! There are too many other moving options out there to risk going through what I went through. First, Colonial doesn't tell you that they will subcontract your move out, so you don't know who you're dealing with until AFTER you sign the contract. The driver/moving company I got was unprofessional and threatening. Driver tried to add additional fees and make me overpay, plus sign blank forms. Complained to Colonial, and the subcontractor's response to my complaint was to hold my load hostage and not delivery it in a timely manner. Colonial could never tell me where my load actually was. The contract had a very generous 5-day delivery window even though the distance was only a 10 HOUR drive. I finally got my load 10 DAYS later. Colonial's system overestimates the weight, and they never produced any weight tickets. Spent over $2,000 in additional expenses waiting for the delivery. Load was finally delivered by a 3rd moving company. Customer service at Colonial was useless, and offered a whole $100 to make up for all the threats, additional time, expense, and stress I had to deal with. Filed formal complaint with the BBB and D.O.T. Again, too many other moving options out there to risk it. read more

Overall Kenta and Javion did a nice job transporting my house goods and furniture from CA to FL. It was a long trip and my good showed up on the date promised. read more

This company is the worst !!! they will rip you off you'll never get your furniture on time and they will charge you extra money to get your furniture in the house and they will not pay you for damage Furniture we pay $15,000 for a horrible service. read more

Moved from Delaware to Missouri by Colonial and by far it was the absolute worst experience we ever had. After they finished loading and we were on our way we were notified that the moving company caused extensive physical damage to the home. Upon arrival at our new home and Colonials crack team unloading, the damage we found on several items rendered them worthless. Many,many other damaged items were found and several pieces missing. We have moved several times in the past and never experienced anything near this disaster of a move. Yes, they made a cash remuneration but in no way covered the losses suffered both in physical property and the mental anguish we had to indure. For the money we paid them and the nightmare experience, they should have came up with much, much more. They claim to be the best but they're really not very close. read more

I hired Colonial Van Lines for an interstate move in 2023 and they put all of our belongings in storage and we pulled them out of storage in 2024. It is 2025 and I am still dealing with CVL and their lack of integrity. If you care about your stuff, definitely look elsewhere as you can learn from my experience and that of the other unhappy reviewers here. Most of our belongings have some damage memory from the move. Upon delivery of the items I realize that Colonial Van Lines had outright lied to me about storing my high-end piano properly. I had been promised the piano would be moved with a piano board, stored in a temperature controlled facility with blankets, and crated. I found out that the piano was not stored in a temperature controlled facility, or on a piano board, and had been stored on the keyboard side, slanted. I had told the company early on that I would be willing to hire somebody else that specializes in moving these types high-end musical instruments, and was told that it would be best to keep everything together. When the movers were onsite, I was told that they didn't have the materials to do the crating, or the manpower to perform it. I had to go purchase blankets myself to wrap the piano with, and they told me "don't worry, we've been doing this a long time." In the end, when we brought the piano into the house after storage was complete, there was extensive crushing damage, cracks, and numerous dents in a very high end finish. Contacted an attorney to help me with a demand letter, and Colonial Van Lines has not reimbursed me the expense of repairing the piano, to the tune now of $40,000. I am still awaiting a response from CVL counsel, and their BBB response has been that they have made an offer -- it's expired, and that it was based on 500 lbs -- when the piano weighs close to a ton. An updated offer and a response from counsel, the BBB, or the FTC is still ongoing and the next step is preparation to file suit with a local FL litigator who is ready and willing. read more

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Complete nightmare. You can never talk to anyone in charge. The hired a third party to move our car and furniture. If I wanted another company moving my stuff I would have hired them myself. Dealing with Colonial has been a complete nightmare. I will never use them again or recommend them based on our experience. read more

Movers brought too small of a truck. All furnishing did not fit inside the truck. We complained to them and questioned them several times regarding how they were loading and they said it would be fine. We asked to talk to their manager and were told he didn't take calls. As a result, they ended up jamming the furniture into the truck causing multiple items to be damaged. Also, due to the small truck, not all furnishings fit into the moving truck. As a result they ended strapping furniture to the outside back of the truck causing even more damage! Looked like the Beverly Hillbilly's truck pulling out. Colonial will not accept full responsibility for the loading damage. Would give them a zero review but not available. read more

Overall a great moving experience. It was perfect other than a lack of updates when our delivery was late. We were able to get things sorted out. read more

Absolutely terrible experience -- especially with Patrina. I initially called to put down my deposit, but things quickly took a turn when I started asking a few clarifying questions about the move. I'm flying cross-country to coordinate and assist with the move, so I asked whether I could request a time block for arrival on move-out day. That's when Patrina informed me that I wouldn't even know the exact move-out date until only 24-48 hours in advance. This completely caught me off guard because this was never mentioned during our previous conversations. I explained that this arrangement would not work for me, as I need to book travel and coordinate with movers well ahead of time. I made it clear that I understood not having an exact time, but I did need a confirmed date. Instead of listening, Patrina repeatedly interrupted me and began asking condescending questions like, "Do you realize these are cross-country movers?" and "Have you ever worked with cross-country movers before?" I explained that I have, and that I've received quotes from other companies for this same move -- none of which operate this way. She continued interrupting me, so I politely asked if I could finish asking my questions so I could fully understand the process. She then started apologizing for interrupting me and said she hoped I wasn't offended because she wanted to "make this work." I told her I needed to discuss everything with my husband and compare the other movers before making a decision. Before I could even finish my sentence, she hung up on me. Horrible customer service. Based on this interaction alone, I would never trust them with my furniture. Do not use this company. read more

Deceptive Practices and Unfinished Service I am beyond disappointed with my experience with Colonial Van Lines. From start to finish, this process felt structured to deceive and mislead customers. Hidden Fees & Upcharging Despite speaking at length with the account manager, Patrina Steward, and already paying a $125 packaging fee upfront, I was immediately hit with additional packaging upcharges upon arrival. Furthermore, the "inventory list" included "extra" charges for items that were already part of my original inventory taken before the move. I was charged an extra $500 for weight when I asked to see the weight ticket they refuse. Impossible Policies Their delivery policy is a complete scam. They require full payment before unloading the truck and force you to sign a document verifying that all items are in "good condition" while they are still wrapped and packed inside the vehicle. It is physically impossible to verify the condition of your belongings under those circumstances. Unfinished Labor & Poor Communication The movers disassembled several items for loading but refused to reassemble them upon delivery. After several painful phone calls to Colonial and the movers, a driver finally returned--only to assemble the treadmill. When asked about the remaining furniture, his response was, "that's gonna take me over an hour and time is against me." He walked out, leaving my home in disarray. I reached out to Davonya Robertson regarding this abandoned job and have heard nothing back. If you value your money and your sanity, stay far away from this company. They are built on a foundation of "gotcha" fees and zero accountability. read more

DO NOT USE THIS COMPANY FOR YOUR MOVE. If I could give less than a one-star rating, I would. Management is dishonest, and the company is highly unprofessional. I had a horrible, disastrous experience with Colonial moving from Arizona to North Carolina. Do it yourself before using this company.I will be posting regular reviews covering every aspect of my move. Stay tuned. All reviews will be backed up with photos and videos. You will not believe your eyes. Stay tuned!! read more