Overall Kenta and Javion did a nice job transporting my house goods and furniture from CA to FL. It was a long trip and my good showed up on the date promised. read more

Whatever you do, do NOT use this company to move your belongings. They will lose them, damage them, lie to you about prices, up-charge you, and ghost you. 1. They were weeks late on promised delivery window 2. They moved my belongings 4 times before it arrived to me. (That I know of.) 3. Many, many pieces of furniture has been ruined or broken, including my TV (despite it being in a protected box) 4. They ARE a broker, despite assuring you they aren't (Colonial Van Lines did not pick up or drop off my things, Apex Moving did.) 5. They lost many of my valuable possessions. Boxes, furniture parts, shoes, hardware for my bed, legs to multiple tables, expensive pots and dish ware. All of it is just gone. 6. They added over $600 in fees after pickup, claiming that 17 boxes were used to pack my things (completely false) and when my things were finally delivered, they wouldn't release it all until I agreed to pay the remaining charges that I didn't agree to. (I was given a small discount from the brokered movers of $140 towards the $600). Once we loaded everything, there were only 4 boxes that were used, not the 17 I was charged for. I've been trying to work with the company for over 2 months now with finding my things and receiving compensation for the damages. The manager I was working with was let go and no one called to tell me so I was ghosted for weeks. I keep being told they will reach out to dispatch and that dispatch will get in touch with me to find my things, but dispatch never does. I'm heartbroken that I spent thousands just for this company to lose sentimental items that I cannot replace. Learn from everyone's mistakes on here and just use someone else. read more

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DO NOT BOOK WITH COLONIAL. They left us without movers on moving day, provided little to no communication, and showed no urgency or accountability. We booked our move weeks in advance, completed all required paperwork immediately, and paid our deposit. Only afterward did we learn that Colonial doesn't actually perform the moves--they subcontract them to third-party movers. We were given a two-day pickup window (perhaps the first warning sign we failed to heed) and were told we'd receive confirmation of date 48 hours beforehand. That never happened. After repeatedly calling, we finally received a confirmed day less than 12 hours before the window. On moving day, we waited for the 9am call we were promised from the driver to advise when they anticipated arrival during our 9-1 window. That call never came. We checked in with Colonial multiple times. Each time, we were assured the crew was still expected by 1:00 p.m. At 1:00 p.m.--after we'd been waiting all morning--on a call we again had to precipitate, we were suddenly and nonchalantly told the movers would not be coming and couldn't arrive for three more days. This wasn't a minor inconvenience. We had driven 300 miles and taken an extra day off work because Colonial couldn't confirm our moving date in advance. We had packed our daughter's apartment, her lease was ending, and we were relying on pickup that day. Yet no one at Colonial seemed genuinely surprised, apologetic, or concerned about the enormous disruption they caused or the horrendous lack of communication. We received multiple conflicting explanations for the no-show, none of which explained why no one informed us sooner. One manager even told us that their moving dates are only "estimated" and customers should expect this to happen. This is completely unacceptable for a company people trust with major life events, and has not been our experience with any of our life's moves. When we asked to escalate the issue and requested help finding a solution, we were promised a callback that never came. I was on hold to follow up for 20 minutes before the office closed, at which time I was disconnected. We ended up scrambling to solve the problem ourselves, incurring more stress and expending more effort than we'd anticipated saving by booking a full-service mover. Colonial has since agreed to refund our deposit after repeated requests, but at the time of writing we still have not received it. If you need a moving company that communicates, honors its commitments, takes responsibility when something goes wrong, and most importantly WILL ACTUALLY MOVE YOU, please look elsewhere. read more

They are a terrible moving company. I moved from LA to CA for work. The delayed my delivery 3x despite giving me a 1 week window since pick up. I was forced to alter my plans in order to wait for their delivery but they kept delaying it. They attempted to discount my final amount, however, I already paid them. Right now, I have $60 that they have yet to send back my way. It's been over 2 months and nothing. I even spoke with their manager, Bruce, who said he'd call me to discuss compensation after they send only ONE mover to deliver my stuff, the truck driver. I had to hire outside movers to help unload my things. I was truly overwhelmed and disappointed by this company and hope you reconsider another. read more

Colonial Van Lines - Sent only 1 mover, truck driver, to deliver my stuff. - Movers Near Me - Pompano Beach, Florida

DO NOT HIRE COLONIAL VAN LINES!!! They do not care about their customers, use shady tactics, nothing they said would happen did, only cared about the money, didn't pickup or deliver as we were told, every person I spoke to read scripted responses for every interaction, additional fees and deposits extorted from me with threats of not delivering if I didn't pay, contracts only protect the movers not the consumer so beware before signing and have an attorney review! This experience was dehumanizing, anxiety attack inducing, highly stressful and very unprofessional! When our things were finally delivered by a third party contracted out by Colonial, our boxes were all crushed, things were broken and dirt and debris caked over everything!!!!!!! They didn't care and don't care and probably will read this and still not care! Nothing short of a full refund on my deposit and a full written apology would come close to making up for the absolute lack of respect for our hard earned money, unprofessional handling of our items and complete failure to execute the move as conveyed. Even after I expressed my severe disappointment and asked to be contacted by management many times nobody from Colonial ever did! read more

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Avoid Colonial Moving at All Costs My experience with Colonial Moving was, without question, the worst experience I have ever had with a moving company. If I could give zero stars, I would. Kirk Moulton was the salesperson who sold me on the company. During the sales process, he was responsive, reassuring, and personally emphasized that my delivery date would be met. Once the contract was signed, however, that level of service disappeared completely. When the company failed to honor the contract and what I had been personally assured of, he became virtually impossible to reach. Calls went to voicemail, messages were not returned in a timely manner, and instead of taking ownership, he simply disappeared when problems arose. In my opinion, the promises made during the sales process did not match the service that was ultimately delivered. My account manager, Donnisha Gabbidon, was equally disappointing. I was repeatedly told she was "waiting to hear from dispatch" and assured that my shipment would still arrive within the promised delivery window. Those assurances proved totally inaccurate. Communication was extremely poor. Phone calls often went unanswered, updates were minimal, and every issue seemed to be blamed on "dispatch" rather than addressed directly. As a customer, I felt I was given excuses instead of honest, proactive communication. The most frustrating part of this experience was not simply that my delivery was delayed--it was the complete lack of accountability. Once Colonial Moving had my business, it felt as though no one was willing to take responsibility for keeping me informed or resolving problems. If you're considering Colonial Moving, I strongly encourage you to read reviews carefully and think twice before signing a contract. Based on my experience, I cannot recommend this company and would never use them again. read more

DO NOT USE THEM! They charged us for packaging and then didn't use it to protect expensive items like big screen TVs. Then they were grossly negligent placing items into storage, which resulted in damage to all of our big screen TVs along with other furniture pieces. Now they are saying that we have to pay MORE for the arbitration fee than what is in our contract! THEY ARE NOT RELIABLE AND NOW ARE TRYING TO CHARGE MORE FOR ARBITRATION THAN WHAT IS IN OUR CONTRACT!!! read more

Absolutely awful! Avoid at all costs. They are a broker acting like a mover. They sent my contract to Posh Moving Services of Las Vegas. Disastrous! First, they gave no information as to how long they would take to pickup my stuff. I was all packed at 8am as I was told. They didn't finish until midnight in THE SECOND DAY! I had to sleep on my floor! Second, they gave no notice of when they would deliver, just 30 minutes. Third, there was so much damage! Bookcases destroyed, entertainment center dusted, and boxes marked fragile came crumpled! I'm glad I took out the Full Insurance, but knowing them now, I'll bet they won't pay. Finally, they told me three days ago, they would send me an updated price via Rerates, but they did not. I paid full price to Posh. Get your act together! read more

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BEWARE!!!! Do not hire this company for your move!! If I could rate a zero I would. I don't want more people to go through the nightmare we did. We have moved 9 times in the past 26 years, and have never experienced such a horrible moving experience. I don't even think the people who packed our belongings were even movers. They had no idea how to pack. They just put breakables and electronics all together in boxes with no wrapping. They also left our house a mess. Trash everywhere, spit out sunflower seeds on the floors, bottles with sunflower seeds left everywhere, spilt soda on the floor that they walked through and got it sticky everywhere. My husband bought them pizza and they left pizza crusts on the window sills. Not only were many of our belongings broken upon arrival, they forgot a portion of our things at our old residence. Since we moved to a different state, we are now trying to figure out how to get that stuff to us, let alone out of the house we are trying to sell. We have been told many times they were taking care of it, then suddenly they stopped communicating with us, won't pick up any of our phone calls, nor return any of our calls. The movers who picked up our stuff and delivered our stuff never gave us any paperwork or an inventory list. This whole process has been a complete nightmare and I can't believe there are companies who conduct their business like this. So shady!! If you are looking for a moving company, I can't stress enough to stay away from this company!!! read more

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Poor customer service- information was inconsistent depending on who I spoke with and often wrong. They have no idea where their drivers are or when they are arriving. Poor Quality-some of my items were lost, some broken, boxes smashed and looked like they'd been thrown, one box was wet. Poor delivery information- believe the drivers, do not believe "customer service". Charges- charged me for storage that really wasn't necessary as they delivered two weeks after I arrived. They kept insisting that Colonial handles it all, that they don't use outside brokers. Interesting, because one company picked up my goods, another delivered them and another's name was on the day of paperwork. Very disappointed and I don't want anyone else to have to deal with them. Because I had a short time frame, I didn't feel I had many options. A container move would have been better and less frustration. read more

BEWARE!!!!!!!! Please don't use Colonial Van Lines, you will regret it. Ignore the first review that appears on Yelp from a year ago, and take the time to read through all the reviews. We had to ask law enforcement to get involved just to find out where our property was, because they keep changing the delivery date. Our initial contact Anthony Perrone lied to us about CVL not using a third party company for our move. I had an email where he states that they're not like other companies who use other moving companies to move your property. Of course, Anthony Perrone won't respond to any calls or emails. Our pick up day was supposed to be on 6/11, of course that was changed to 6/12 between 8-12. They didn't actually show up until 10:00 pm. We fortunately, had packed everything and disassembled and the beds, and the they only had to box the mattresses, and box a few other large items, and pad a few. The movers were actually nice and took care of our items, but they weren't from CVL. The contract was for delivery 6/15-6/23. We started calling on 6/18, for a more detailed estimate of the delivery/ time. Laura the customer service representative, said they had no idea of a date and time, and would get back with us. I got nervous and began a deeper dive into the company. They have cases open in the Florida Attorney General's office, and a Facebook page dedicated to negative experiences other consumers have had with them. BEWARE! BEWARE!!! Laura called back and gave us a date of 6/22. I called again to confirm, and the date changed again to 6/23, supposedly due to mechanical issues. I called the local police department, and someone kindly called for us to see if they would respond, because all of a sudden we couldn't get anyone to answer our phone calls. We were promised that we would get anyone update, and also we wanted/ needed inconvenience compensation, because we had to eat out everyday, purchase air mattresses, and linen. Bruce in management would only respond when pressure was put on. We thought that we were getting some where and would have our items, to only be promised on 6/28, and then changed again, and then 6/29, and then get another call that it was changed again. I called the police department that we moved from, and filed a police report to get a case number, so that the police in Pompano Beach, Florida could go to there office to find out where our property was and when would it be delivered. Needless to say, this has been a complete nightmare, and I don't know how the individuals that work there are able to bait/switch constantly all day everyday. I wouldn't be able to sleep at night knowing I have people's worldly possessions. read more

I strongly recommend avoiding Colonial Van Lines. We hired Colonial for an interstate move from Massachusetts to Minnesota. Our initial quote was about $7,500, based on a limited inventory review. By pickup, after our belongings were already loaded, the quote increased to over $11,000. At that point, we felt we had no practical choice but to sign and pay, because our items were already on the truck and we were delayed leaving the state. The pickup itself took over 11 hours because only two movers arrived, despite the size of the move. The movers who came were professional and hardworking, but Colonial's coordination and communication were unacceptable. Our delivery window ended June 6. We received no delivery and no meaningful ETA by that date, despite repeated calls. Calls often went unanswered, I was hung up on once, and our account manager repeatedly could not provide clear information. We finally received notice on June 12 that our items would arrive June 14, eight days late and with only about 48 hours' notice. Colonial offered only $30 per day for the delay, while their contract would have charged us $250 per day if we had been late accepting delivery. At delivery, we were told we had to pay the final balance before anything would be unloaded. The final charge came in at the top of the quoted range, over $11,000. After multiple frustrating calls, Colonial offered only about $650 off. We paid because they would not unload our belongings otherwise, and we had already been without them for more than three weeks. Since then, Colonial has repeatedly failed to communicate or take accountability. We have received promised callbacks that never happened, refusals to transfer us to managers, and no meaningful written acknowledgment of the inconvenience. Worse, several items arrived damaged or moldy. Items packed in boxes provided by the movers included four bedroom pillows, six couch pillows, a large body pillow, a blanket, and two nightstands with black mold. None of the items we packed ourselves in our own boxes had mold. We also discovered damage to a dining table and a large bedroom dresser, including a dresser leg that appeared to have been taped back together rather than disclosed. We will be filing a claim, but based on Colonial's communication so far, I have little confidence it will be handled fairly. This was an expensive, stressful, and deeply disappointing experience: thousands over the original quote, late delivery, poor communication, inadequate compensation, and damaged belongings. I would never use Colonial Van Lines again and strongly caution others against hiring them. read more

Movers brought too small of a truck. All furnishing did not fit inside the truck. We complained to them and questioned them several times regarding how they were loading and they said it would be fine. We asked to talk to their manager and were told he didn't take calls. As a result, they ended up jamming the furniture into the truck causing multiple items to be damaged. Also, due to the small truck, not all furnishings fit into the moving truck. As a result they ended strapping furniture to the outside back of the truck causing even more damage! Looked like the Beverly Hillbilly's truck pulling out. Colonial will not accept full responsibility for the loading damage. Would give them a zero review but not available. read more

Overall a great moving experience. It was perfect other than a lack of updates when our delivery was late. We were able to get things sorted out. read more

This company was nothing but headaches from the start. I originally thought I was getting a good deal, but I ended up being charged more at the end with no clear explanation. Over 1000 more. I only moved from a one bedroom apartment. The representative who "sold" me the contract disappeared the moment they got my payment. He told me to watch out for brokers and companies that weigh your load and the company he outsourced was exactly that! What a joke and a scam. I was under the impression that Colonial Van Lines themselves would be moving my belongings from Baltimore to Texas -- instead, they outsourced both my household move and my car transport to outside companies without properly informing me. I will say the gentlemen who delivered my items were kind, but some of my belongings ended up misplaced. I haven't received any update on a lost garage self, or the parts of my couch they lost, or my outside furniture cushions. My couch is splitting in the middle because when they packed my belongings they didn't pack all the legs together so naturally they are misplaced. They did this with multiple items and were not packed correctly. I paid for a full pack you would think it would get done properly to avoid inconveniences like this. I should have done it myself. The insurance options they offer are honestly a joke and provide little real protection. As a single woman moving across state lines, I expected a professional, organized, and safe experience. Instead, I was put in a situation that left me emotionally shaken. I received a call giving one delivery window, then a completely different message from the driver. When I called dispatch, they told me they had no idea who those people were and explicitly warned me not to let them into my home. That sent me into a panic -- I genuinely thought someone might be trying to rob or harm me. Later, it turned out those men were the contracted movers, but the company had dispatched two different teams and had no communication between them. This entire experience was unacceptable, stressful, and unsafe. For the thousands of dollars I paid, this level of disorganization and negligence is ridiculous. I regret choosing this company and hope others avoid going through what I did. I will make sure to tell people to steer clear of this company. read more

Colonial Van Lines - Having to hold my couch up like this is wearing it down. - Movers Near Me - Pompano Beach, Florida

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DO NOT USE THIS COMPANY FOR YOUR MOVE. If I could give less than a one-star rating, I would. Management is dishonest, and the company is highly unprofessional. I had a horrible, disastrous experience with Colonial moving from Arizona to North Carolina. Do it yourself before using this company.I will be posting regular reviews covering every aspect of my move. Stay tuned. All reviews will be backed up with photos and videos. You will not believe your eyes. Stay tuned!! read more

Do not use this company if you want piece of mind. Got my quote which was high but I needed stuff moved quickly. Promised pick up date was 3 days later than promised and driver came 3 hours later than he said he would be there. Got here at 7:45 pm. Packing was fine and loading but the the furniture went to another moving company and sat there for over three weeks and no communication. No help from Colonial about when delivery would happen. Finally 3 weeks later the driver called to delivery that day between 12-1 and got there at 4:10 pm demanding payment before unload anything. No one was there who could pay and they threatened to put it in storage and charge me a lot for that. Total nightmare and would never use either company again read more

Complete nightmare. You can never talk to anyone in charge. The hired a third party to move our car and furniture. If I wanted another company moving my stuff I would have hired them myself. Dealing with Colonial has been a complete nightmare. I will never use them again or recommend them based on our experience. read more

SCAM COMPANY!!! I would leave 0 stars if that was possible. this is the worst company I have ever worked with or hired and paid for unprofessional service I received I binding estimate to move my entire 10x20 storage unit and everything in it for 5,000.00 .. after 1,800.00 deposit was paid to the company (who never mentioned this was non refundable) They broke all contractual agreements, denied me to move all of my items and arrived to my unit a day before the scheduled time.. with only 2 hours remaining to move from 6pm to 8pm when my storage closed.. they rambled through all of my storage and pick and chose what items they would afford to move. The movers and dispatchers marked up my final payment to 9,987.13 and my final payment was originally 2,313.17.. more than 3x times the remaining amount. Not to mention they already had my 1800 down payment and I could not cancel the move and go with another company. I had to confirm with dispatch the job was not being abandoned and they did not confirm with me what items were being moved I had to "find out when they arrived.. " and this is the response I received back asking about my personal property. I was originally scheduled to move with a pick up date of 7/1/26 and delivery date of 7/3/26- 7/5/26 and they didn't show up until 7/11/26 almost two weeks later for me to find out only a fraction of my items made it to me.. and I am pregnant and unable to commute to the property. This is unprofessional I've had the customer service rude and snappy with me during this entire process and the binding rate was set for my entire unit. Pictures of my unit included on this post**** I never signed any documents or released anything to them read more

If you're considering using Colonial Van Lines, we strongly recommend reading this first. Our experience with this company was frustrating, expensive, and deeply disappointing--and we want to help others avoid the same situation. Before we signed the initial agreement, Colonial Van Lines was in constant contact--calling often and answering quickly. But once we signed, it suddenly became incredibly difficult to reach anyone. On moving day, the final charge was way higher than expected and felt like a bait-and-switch. They had gone over everything with us on the phone and gave us an estimate, but when the movers arrived and everything was already packed, the cost nearly doubled. At that point, we had no realistic way to back out--we had already packed everything, informed our landlord we were moving out, and had travel plans like a hotel or flight lined up. Even so, we asked if we could delay the move given how drastically the price had changed. They told us that wasn't possible because they had another move scheduled immediately after ours. We felt completely cornered and had no real choice but to sign the new paperwork. They claimed the weight of our belongings was much higher than originally quoted--something we had no way of verifying. We encourage any reader to look up typical long-distance moving rates and decide for themselves whether $1.73 per pound for a move from Southern California to Chicago--especially with all packing done by us--is reasonable. They also gave us a three-day pickup window, which made planning nearly impossible. We were already into day two without knowing if they'd come the next morning or two days later. Then there was the "shuttle service"--a smaller truck used in areas where a full-size truck can't access the building. The price for this jumped from about $830 to $1,454, and when we asked why, their finance person literally said no one really understands how their system calculates those fees. As for the actual delivery: we had packed our cologne collection in a sealed plastic container. Strangely, all of the cheap colognes made it--but all the expensive ones were gone. The container arrived completely dry, with no signs of leakage or damage. We'll let the reader decide whether it's more likely that only the expensive bottles somehow broke without a trace, or if something else happened along the way. Our motorcycle was improperly secured during transport and arrived damaged. Now I'm busy filling a police report and raising a complaint with FMCSA because of the theft and gross mishandling. I've made it my mission to warn others about Colonial Van Lines. If this review helps even one person avoid what we went through, it'll have been worth it. read more

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Absolutely terrible experience -- especially with Patrina. I initially called to put down my deposit, but things quickly took a turn when I started asking a few clarifying questions about the move. I'm flying cross-country to coordinate and assist with the move, so I asked whether I could request a time block for arrival on move-out day. That's when Patrina informed me that I wouldn't even know the exact move-out date until only 24-48 hours in advance. This completely caught me off guard because this was never mentioned during our previous conversations. I explained that this arrangement would not work for me, as I need to book travel and coordinate with movers well ahead of time. I made it clear that I understood not having an exact time, but I did need a confirmed date. Instead of listening, Patrina repeatedly interrupted me and began asking condescending questions like, "Do you realize these are cross-country movers?" and "Have you ever worked with cross-country movers before?" I explained that I have, and that I've received quotes from other companies for this same move -- none of which operate this way. She continued interrupting me, so I politely asked if I could finish asking my questions so I could fully understand the process. She then started apologizing for interrupting me and said she hoped I wasn't offended because she wanted to "make this work." I told her I needed to discuss everything with my husband and compare the other movers before making a decision. Before I could even finish my sentence, she hung up on me. Horrible customer service. Based on this interaction alone, I would never trust them with my furniture. Do not use this company. read more

Deceptive Practices and Unfinished Service I am beyond disappointed with my experience with Colonial Van Lines. From start to finish, this process felt structured to deceive and mislead customers. Hidden Fees & Upcharging Despite speaking at length with the account manager, Patrina Steward, and already paying a $125 packaging fee upfront, I was immediately hit with additional packaging upcharges upon arrival. Furthermore, the "inventory list" included "extra" charges for items that were already part of my original inventory taken before the move. I was charged an extra $500 for weight when I asked to see the weight ticket they refuse. Impossible Policies Their delivery policy is a complete scam. They require full payment before unloading the truck and force you to sign a document verifying that all items are in "good condition" while they are still wrapped and packed inside the vehicle. It is physically impossible to verify the condition of your belongings under those circumstances. Unfinished Labor & Poor Communication The movers disassembled several items for loading but refused to reassemble them upon delivery. After several painful phone calls to Colonial and the movers, a driver finally returned--only to assemble the treadmill. When asked about the remaining furniture, his response was, "that's gonna take me over an hour and time is against me." He walked out, leaving my home in disarray. I reached out to Davonya Robertson regarding this abandoned job and have heard nothing back. If you value your money and your sanity, stay far away from this company. They are built on a foundation of "gotcha" fees and zero accountability. read more

Colonial Van Lines demonstrated four primary incompetencies: Incorrect Shipment Estimate: The contract stated a minimum of 25,000 lbs that a designated truck would take. During the loading phase, a disconnect emerged between the estimator and the loaders, with the driver and loaders complaining about an underestimated weight and an inability to fulfill what the estimator guaranteed in the contract. The loaders failed to complete loading, splitting the move into two shipments: that which was loaded on the truck and that which was left behind. Miscalculated Loading and Departure: The loaders did not arrive on the scheduled first loading date, Thursday, 24 July, but instead delayed until Saturday, 26 July. They could not complete loading, which delayed the departure until Monday 28 July, which was several days past the pickup window. Miscalculated Travel & Delivery: Pledged delivery in the contract was 30 Jul - 3 Aug. Delivery was delayed by a late departure, an unauthorized split in the shipment, a truck breakdown, and a conflict between the driver and the corporation. Without authorization or oversight by the customer, the move was split in two again, with part of the shipment offloaded to an undisclosed location. The driver then complained that the truck broke down and corporate refused to fund the necessary repairs because of a difference of $100. Delivery was delayed again, with the first shipment occurring on Tuesday, 5 August and the second on Thursday 7 August. Delivery of the shipment by Colonial was thus several days past the maximum estimate. The items included in the initial estimate that were left behind had to be shipped and paid for by the customer, in clear violation of the contract. One shipment thus turned into three shipments, with the final shipment not arriving until Monday, 18 August. Incompetent loading. The hired loaders, rushed for time given Colonial's inaccurate estimate and the delayed loading window, failed to pack the truck efficiently or carefully, damaging and destroying numerous items. Due to Colonial's errors, customer was forced to pay an additional $3500 for the following: Uhaul pods to cover Colonial's failure to load and ship all the goods in the contract Junk haulers to clear items Colonial movers destroyed during the move Additional plane tickets and lodging to cover unplanned segments of the move because of the delays and split segments Damaged or destroyed items included several bookcases, a china cabinet, two bunk beds, a Weber grill, a dining room set, electronics cabinet, sectional sofa, and recliner, among other smaller items. Determination was made following Colonial's claims rules that the damaged items totaled $5,705 dollars. Inconvenience costs were also high and difficult to calculate given the extreme uncertainty and stress regarding where any of the family's goods were from either shipment, despite repeated requests for their status and location to corporate. Colonial representatives refused to specify when anything would be delivered in the midst of the process, with the driver repeatedly complaining about breakdowns with the truck and Colonial's refusal to effect necessary repairs, delaying the delivery further. This prompted hours on hold and on the phone with the driver and Colonial representatives. In the end, despite paying for the full insurance, only a fraction of the damages and claims were refunded. To summarize, Colonial made what was already a stressful and saddening move an unnecessary, chaotic, and disruptive nightmare, despite the family's foresight in planning a peaceful and harmonious transition. Colonial is an incompetent and dysfunctional company that cannot accurately estimate or calculate what needs to be moved, schedule how to move it, manage the maintenance and safety of their trucks and drivers, handle complications en route, or attend to the concerns of their customers at one of the most stressful stages of their lives. read more

Hired them to do a simple move from MD to VA. They called and confirmed 3 times this week that the move would be Saturday 5/2. Even called me Friday 5/1 at 6p to confirm moving. Said they would be arriving between 8a-12p. At 10:50 I still heard nothing. So I called. They said they'd call me back or I'd hear from the driver. I heard nothing for 20 mins. Called back at the 11:10a again, where they put me on hold for 5 minutes to come back and inform me my move had been rescheduled to Sunday 5/3 because the drivers are running behind. Unacceptable. Why is there no communication? Finally my actual representative Benita called and confirmed and apologized for the inconvenience. Said my move window is now Sunday 5/3 from 8a-10a and said delivery would be the same day. It's now Sunday at 9:04a. I've received no calls from drivers (who are supposed to call ONE HOUR OUT) and no one in the office because the office is closed on Sundays. How does a company schedule moves for Sundays when no one is in the office to confirm they are going well or at least happening? I put down over $2k for a deposit for this move and now will be trying to find another company who can help me out in a pinch. I have to be out of my current house by Thursday 5/7/26. read more

I hired Colonial Van Lines for an interstate move in 2023 and they put all of our belongings in storage and we pulled them out of storage in 2024. It is 2025 and I am still dealing with CVL and their lack of integrity. If you care about your stuff, definitely look elsewhere as you can learn from my experience and that of the other unhappy reviewers here. Most of our belongings have some damage memory from the move. Upon delivery of the items I realize that Colonial Van Lines had outright lied to me about storing my high-end piano properly. I had been promised the piano would be moved with a piano board, stored in a temperature controlled facility with blankets, and crated. I found out that the piano was not stored in a temperature controlled facility, or on a piano board, and had been stored on the keyboard side, slanted. I had told the company early on that I would be willing to hire somebody else that specializes in moving these types high-end musical instruments, and was told that it would be best to keep everything together. When the movers were onsite, I was told that they didn't have the materials to do the crating, or the manpower to perform it. I had to go purchase blankets myself to wrap the piano with, and they told me "don't worry, we've been doing this a long time." In the end, when we brought the piano into the house after storage was complete, there was extensive crushing damage, cracks, and numerous dents in a very high end finish. Contacted an attorney to help me with a demand letter, and Colonial Van Lines has not reimbursed me the expense of repairing the piano, to the tune now of $40,000. I am still awaiting a response from CVL counsel, and their BBB response has been that they have made an offer -- it's expired, and that it was based on 500 lbs -- when the piano weighs close to a ton. An updated offer and a response from counsel, the BBB, or the FTC is still ongoing and the next step is preparation to file suit with a local FL litigator who is ready and willing. read more

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I will be adding more reviews once my delivery is completed. Thus far it is the worst experience. No one answers a call, my call log shows that I have 5-8 calls a day from 7/7-7/14. Oh my apologies, they answer calls when you are inquiring a booking but once the contract is signed And you've been a deposit you won't get a call back or an answer. Britney promised me that they don't use 3rd parties (complete lie), she promised me a confirmed pick up date as I had to fly to the site for the pick up (complete lie). They were a day late so I had to hire a power of attorney to monitor the move. (another added cost) They left garbage and their drinks and food. They were 7 days late to deliver. I figured my furniture had been stolen as no one could tell me where or why it hadn't been delivered. Dealing with the stress of not knowing if your furniture had been heisted is terrifying and very stressful. Britney also boasted that unlike most other moving company's there will be NO added costs upon delivery. She lied. I am being charged for steps to the front door, steps not stairs. I will add another review after this nightmare is over. read more

Do not use this company. They claim they are not a broker and say they have their own trucks, but if you do not have actual drivers available to perform the job, that is a distinction without a difference. We chose them based in part on that representation, and it turned out to be a lie. We were also lied to about delivery timing. Their sales rep told us to move our pickup dates for our household goods and vehicle shipment to Nevada so an April 18 delivery would line up with our arrival. We relied on that advice and made major travel decisions around it. Later, their account manager admitted that April 18 was never actually possible. The driver then showed us the manifest, which had already listed April 26 as the absolute earliest delivery date because the truck was not even leaving west until April 18. That means we were lied to in order to secure the sale. The vehicle transport was just as bad. We were told a driver had been assigned. Then we were told that driver quit. The vehicle was supposed to be picked up on Monday. Four days later, there was still no pickup, no real update, and no accountability. The worst part was management's response. A female manager called us and was belligerent and combative from the start. She did not offer a single apology, did not help at all, told us we were completely wrong, and told both me and my mother to stop talking multiple times. Because of this company's lies, lack of transparency, and unprofessional conduct, my family is now facing thousands of dollars in unexpected costs and will be without our furniture, clothes, vehicle, and other essentials for over a week. Delays happen. Lies, misrepresentation, and hostility toward customers should not. read more

I am sorry to say after 20 moves over a period of forty years this last move was the worst . I would never recommend Colonial to anyone who cares about there household goods. They threw our clothes in wardrobe boxes rather than hang them. Still missing a container of brushes and paint items (not Paint). Pictures damaged which have to be reframed which were costly to begin with. Missing small items like brooms and some cleaning utensils . Very disappointing. Still have not received compensation for any of the above. read more

This is a warning. Hired this moving company to move from Las Vegas to Chicago. I was lied to from the start. My belongings were packed up by 4 guys associated with Best Choice Movers out of Las Vegas . They did a great job. I was given a two week time frame for delivery of the furniture in Chicago. Days before that expected last day of estimated delivery I find out my furniture has been sitting in a ware house in Las Vegas. They could not tell me when my furniture would be loaded for delivery and were uncertain they could deliver when expected. I had scheduled the elevator in my new residence and had plans in Chicago and expected and counted on delivery to have a bed to sleep in. I pushed Colonial Van Lines to meet the deadline and delivery and impressed on them the need to be at the building in Chicago by 1 pm as we only had the elevator for 4 hours. The guys again associated with Best Choice movers from Las Vegas arrived late and then were on the phone for 40 minutes stating they were getting the final invoice that I needed to pay for them to start moving. My belongings were now sitting on a truck and in order to have them moved in I felt no option but to pay the new increased amount. The two guys moving now had only 3 hours to move my stuff in. In the initial call to set up this move I was lead to believe 4 guys would be unloading the truck. There were only two. The contract indicated that if they had dissembled the furniture and wrapped it in blankets they would unwrap the furniture, assemble and place it. The movers did not do this. They barely got everything off the truck in time. They left boxes and furniture in the hallway outside my condo and left after spending 10 minutes on my balcony taking pictures of the view. They did not finish the move in. I attempted dispute on grounds they did not fulfill the contract but the dispute was denied. My experience is that I was mislead along the way. Account manager was pleasant as I was pleading to get the move completed as promised. After I complained about the failure to complete the move, the same account manager became rude and accusatory. Even though I was told by Colonial Van Line that they do not subcontract, the guys who handled the move were from Best Choice Movers out of Las Vegas and the final payment was processed by Best Choice Movers. I have since found a page on Facebook set up with complaints and stories of contracting with Colonial Van Line only to have bigger issues than I encountered. Buyer beware. read more

I booked Colonial Van Lines at a higher price point because I was assured there would be strong coordination and clear communication with the drivers. I was scheduled for a Friday, February 21 arrival (10am-2pm), so I changed my lease and made an extra interstate trip to get my keys early. After calling at noon for an update and being told the movers would arrive before 2pm, I was then informed they were still across Illinois and would not arrive until the next day. The last-minute change resulted in additional lodging costs and significant inconvenience. At delivery, the movers were courteous, but several items were left disassembled, including my desk, with some hardware missing. Based on my experience, the communication and coordination did not match what was promised at booking. read more

If you cancel you move they hold onto your deposit for at least 7-14 business days until they supposedly refund it . I am on day 8 and still waiting ! read more

Terrible experience with Colonial Van Lines. The salesperson guaranteed a delivery in a certain timeframe and so we went with them but in reality they had no intention of ever meeting that deadline. Don't be fooled by this "guarantees"! Also the movers they used were two kids that had no idea what they were doing and we had to give advice to about how to move our furniture. Terrible communication as our delivery got later and later and our "account manager" had no clue what she was doing and was not able or not interested in problem solving at all. Go elsewhere! Avoid Colonial! read more

Lots of problems with these guys from packing properly to storage's problems , it was just a mess. Lots of broken items and forget insurance with them as it doesn't come close to covering what all they ruined!! Never will use them ever again. If I could give them a zero I would. And they didn't care at all over their problems. We also got handed to lots of people through out the move. And as we got handed to each person the quality of their service and responses was horrible and got worse and worse. Just avoid them read more

Hesitant to leave a review, thinking it would not be read by enough people to make a difference but I decided that, if it could save one family having to go through what I did, it would be worth it. Summary; did research and foolishly believed Colonial's posts about their company, years they have been in business and professionalism of their employees. I was looking for specific attributes that led me to Colonial; (a) long-distance interstate mover, (b) large, established, professional entity with their OWN moving equipment (c) a company that pays attention to a few of the important items that I had discussed with them beforehand, such as the truck being 56' long and having a lift gate for heavy items. I never received any this - Colonial only plays the part of a co-ordinating help centre and was not physically involved in my move at all. Without my knowledge and contrary to the discussions I had with someone who claimed to be QA manager at Colonial, my move was sub-contracted to ADI Moving from Phoenix, who totally mismanaged my move. Multiple attempts to obtain assistance from Colonial were in vain, as I paid a deposit, scheduled a move and had no other option but to go along for the ride. In a nutshell, they took two weeks to complete a move that they said would have taken 2-3 days. They completely and intentionally (I have evidence of this) destroyed my boat by slamming the roll-up door on it, so that it would break and then fit in the small truck. After being almost two weeks late, they would not unload the truck unless I paid them in advance, without knowing the state of my items in the truck. They damaged a lot of my furniture, smashed my boat and pilfered my Sonos equipment. After having called them to resolve the issue on many occasions, all that they offered was $146 and then said that I should have purchased additional insurance. Bottom line, according to Colonial, this was all my fault. read more

I called Colonial Van Lines to move me from Texas to New York. Worked with Anna who helped book this move. Made me aware that I had to make a down payment but failed to disclose that there's a 4% surcharge with using a credit card, I could have saved 8% on this move if she indeed disclosed this fact. I booked this move 3 months in advance. Could had sent them a check to saved the 4% and and The final payment prior to the men unloading the truck. So this move cost me cost me $6,800 which did not include the non-disclosed 4% surcharge on the down payment and at the time the delivery was made. When I spoke to Anna about the move I asked her if she was a carrier. She said yes. However, she failed to tell me she was not only a carrier but the company is also a broker who sublets these moves to other companies. Thank God the company that moved me were above excellent. They were hard-working men and everything was great with what they moved. The day of the move Colonial Van line continuously called to find out how the move went however, as you can imagine, making a state-to-state move was not easy and there wasn't a second to talk on the phone. After things settled down I made several calls to Colonial Van Lines asking them to call me back. Not once did they call me back. I called for the last time and made them aware of my unhappiness with their non-disclosure practices. To this day. Nobody has called me back from Colonial Van Lines. I guess they stopped caring was their biggest selling point how people could trust them and what a great job they do and how they follow this move from start to finish carrying the same from start to finish. I find Anna to be very dishonest withholding facts that should have been disclosed. They pride themselves on taking care of their customers from the beginning to the end, making sure everything was okay. Unless you had a complaint then they just didn't bother calling back. read more

Retired to Florida from Chicago . I asked if they could also move my motorcycle ..was told no problem . They totaled my motorcycle ,and lied to me . All my items were picked up on May 8th 2026 to show up at my new address by May 15th . They showed up with my stuff 3 weeks later . My Harley was completely totaled . I was told by the driver via phone that the handle bars were stripped back . The pictures my son sent me told a different story ..$12000.00 were of damage . To add insult to damage , I was asked to pay via Zelle if not the drivers would not unload my furniture. I delivered furniture for 20+ years ,and never heard of such crap. They could not even cover the $1000.00 deductible .. offered me $800.00 after waiting over 6 weeks to settle this. A new Harley Road King starts at $26,000.00. That motorcycle had sentimental value...bought new had low miles..worked on with my son who is a retired vet . Screwed my retirement . 0 should be there rating ...if I can save someone this heart ache ... well worth this review.. Shameful ...AVIOD !!!! To Colonial Van Lines/ Zip Van Lines ...save your apologies. read more

The good thing is that we eventually got our things, with only 3 things missing and the inside of 2 wood bookshelves scratched because the movers had packed garden tools like a shovel and pitchfork into them. Part of our problem was that we should have started researching several month ahead of time and asked to see their contract first, before talking about anything else with the salesman. If we had read their contract carefully instead of listening to the sales person, we would have known right off the bat that the contract says that the company can take up to 6 weeks to deliver! The estimated delivery date has no meaning except that you get a reduction of $30 for each business weekday you have to wait for your things after the estimated window of delivery. (They did deduct for weekend and holidays for us though) The contract also says that they may sub-contract out to other companies as follows: Carrier may use agents/independent sub-contractors on all orders. Unless customer purchased an "exclusive use of the vehicle" option, there is no guarantee that the property will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments or transported by a subcontractor. It took almost 3 weeks for us to get our things. Communication was not very good, but improved a bit after I complained when no one showed up on their 1st scheduled delivery date without us being informed. I know they knew that the delivery was not going to take place because they never called us to let us know about how we would receive a link to pay for the delivery like they did with the delivery that came through. They didn't admit that they had known the delivery would not take place and did not apologize for not letting us know when we had spent the day waiting and not doing the things we would have done if they had told us the deliver date was being delayed. We ended up paying over 13K, but we were delivering and picking up from more than 1 location. After this experience, we will never use any moving company similar to Colonial Van Lines again, but use pods or rent a truck and do the move ourselves. read more

Nightmare experience! I was moving my elderly mother from Indiana down to Mobile AL. I originally requested the movers to be there on the 27th so she could be out by the 30th. They didn't have anyone available until the 28th which was fine - still gave us plenty of time. I drove up on the 25th to make sure everything was packed and ready to go. After calling Colonial Van Lines multiple times trying to get a conformation on the time the driver was going to be there, the driver finally contacted me in the afternoon on the 27th saying he had been sick and wouldnt be there until the 29th. He said he would be there by 8am. At 9am on the 29th he called and said the General Manager was going to try and find a back up driver because he wasn't going to make it on time. He called again by 11 and said they couldn't find anyone and he would try and be there by 5pm. The driver called again later with a flat tire saying he would try and be here at 7am the next day (the 30th - the we had to be out by...). At 7am he called saying 11am. I'm sitting here waiting nervously to see if he actually shows up or if im going to have to demand a refund, rent a uhaul and try and find local movers that can help me load it. (I will give an update later) It certainly would have been much easier and a lot less stressful!!!!! The communication, follow through ect.. from this company has been terrible. Bottom line: if you have someone you hate and would like to take revenge on i'd definitely reccomend Colonial Van Lines, otherwise RUN!! read more

Do not trust this company to move you. They moved my belongings from Phoenix AZ to Tom's River NJ and multiple items were stolen and broken. They used a third party company out of Nevada to come pick our belongings up & deliver. No communication regarding a different company "shuttle". The staff called for "updates" at 6:40 when their shift ended at 7 so if you had any follow up questions they wouldn't be answered until the next day- if that! The price was okay- that's what sold me from the other companies. I should have known, as they were very unprofessional. My stolen items were irreplaceable as well as many broken antiques. If you want to move cross country do not use this company. Very disappointed. Might as well have moved myself with a Uhall - as they had to rent one for delivery anyways- charged me $875 for "shuttle" fee when a Uhall costs $200 for a 3 hr job. I hope this helps someone as I NEVER make yelp reviews etc. I was so unhappy. Waited 3 weeks for my belongings with a 1 year old. Come to find out multiple items broke, stolen, mistreated and only $30/day taken off of my move!!!! Equaling ~$360!! That doesn't even pay for the 1 pair of stolen shoes!!! read more

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Our move with Colonial Van Lines (Job #1584220-CV-A) was a complete disaster. What began as a straightforward interstate relocation from Colorado to South Carolina turned into a months-long ordeal filled with deception, negligence, and intimidation. We were promised delivery between June 21 and 27, and explicitly confirmed for June 22 in writing. Based on this, we coordinated travel, housing, and time off work. But Colonial failed to deliver our belongings until July 7, without any explanation for the delay for over two weeks. During that time, they dodged our calls, refused to say where our property was stored, and ultimately delivered damaged, crushed, and carelessly handled goods. Boxes were upside down and broken glass was spilling out--so much for their claims of professional handling and climate-controlled storage. But it gets worse. We were told only on July 3--two weeks after pickup--that 1,000 pounds of our goods were left behind in Colorado. The driver later admitted it was actually more like 2,500 pounds, and that he had told Colonial about it two weeks earlier. Yet they hid this from us until the last minute. These items remain missing at the time of this review. Colonial's response? They offered us $1,100 in compensation--but only if we signed a "Full and Final Settlement Agreement" that gagged us from leaving honest reviews, required us to retract any complaints we had already made, and forced us to lie and say the matter had been resolved. This conduct is not only unethical--it's a likely violation of the Consumer Review Fairness Act. They also demanded full payment before unloading, despite delivering late, incomplete, and damaged goods. Their contract is rigged with clauses designed to limit liability, silence complaints, and trap consumers into arbitration in Florida--even if the move occurs entirely out of state. In short: Colonial Van Lines is manipulative, dishonest, and reckless. Their business model appears to be based on bait-and-switch pricing, delaying deliveries, ignoring customer distress, and bullying dissatisfied clients into silence. Save yourself the trauma. Avoid this company at all costs. read more