Hired them to do a simple move from MD to VA. They called and confirmed 3 times this week that the move would be Saturday 5/2. Even called me Friday 5/1 at 6p to confirm moving. Said they would be arriving between 8a-12p. At 10:50 I still heard nothing. So I called. They said they'd call me back or I'd hear from the driver. I heard nothing for 20 mins. Called back at the 11:10a again, where they put me on hold for 5 minutes to come back and inform me my move had been rescheduled to Sunday 5/3 because the drivers are running behind. Unacceptable. Why is there no communication? Finally my actual representative Benita called and confirmed and apologized for the inconvenience. Said my move window is now Sunday 5/3 from 8a-10a and said delivery would be the same day. It's now Sunday at 9:04a. I've received no calls from drivers (who are supposed to call ONE HOUR OUT) and no one in the office because the office is closed on Sundays. How does a company schedule moves for Sundays when no one is in the office to confirm they are going well or at least happening? I put down over $2k for a deposit for this move and now will be trying to find another company who can help me out in a pinch. I have to be out of my current house by Thursday 5/7/26. read more

Do not use this company if you want piece of mind. Got my quote which was high but I needed stuff moved quickly. Promised pick up date was 3 days later than promised and driver came 3 hours later than he said he would be there. Got here at 7:45 pm. Packing was fine and loading but the the furniture went to another moving company and sat there for over three weeks and no communication. No help from Colonial about when delivery would happen. Finally 3 weeks later the driver called to delivery that day between 12-1 and got there at 4:10 pm demanding payment before unload anything. No one was there who could pay and they threatened to put it in storage and charge me a lot for that. Total nightmare and would never use either company again read more

Do not use this company. They claim they are not a broker and say they have their own trucks, but if you do not have actual drivers available to perform the job, that is a distinction without a difference. We chose them based in part on that representation, and it turned out to be a lie. We were also lied to about delivery timing. Their sales rep told us to move our pickup dates for our household goods and vehicle shipment to Nevada so an April 18 delivery would line up with our arrival. We relied on that advice and made major travel decisions around it. Later, their account manager admitted that April 18 was never actually possible. The driver then showed us the manifest, which had already listed April 26 as the absolute earliest delivery date because the truck was not even leaving west until April 18. That means we were lied to in order to secure the sale. The vehicle transport was just as bad. We were told a driver had been assigned. Then we were told that driver quit. The vehicle was supposed to be picked up on Monday. Four days later, there was still no pickup, no real update, and no accountability. The worst part was management's response. A female manager called us and was belligerent and combative from the start. She did not offer a single apology, did not help at all, told us we were completely wrong, and told both me and my mother to stop talking multiple times. Because of this company's lies, lack of transparency, and unprofessional conduct, my family is now facing thousands of dollars in unexpected costs and will be without our furniture, clothes, vehicle, and other essentials for over a week. Delays happen. Lies, misrepresentation, and hostility toward customers should not. read more

Terrible experience with Colonial Van Lines. The salesperson guaranteed a delivery in a certain timeframe and so we went with them but in reality they had no intention of ever meeting that deadline. Don't be fooled by this "guarantees"! Also the movers they used were two kids that had no idea what they were doing and we had to give advice to about how to move our furniture. Terrible communication as our delivery got later and later and our "account manager" had no clue what she was doing and was not able or not interested in problem solving at all. Go elsewhere! Avoid Colonial! read more

I booked Colonial Van Lines at a higher price point because I was assured there would be strong coordination and clear communication with the drivers. I was scheduled for a Friday, February 21 arrival (10am-2pm), so I changed my lease and made an extra interstate trip to get my keys early. After calling at noon for an update and being told the movers would arrive before 2pm, I was then informed they were still across Illinois and would not arrive until the next day. The last-minute change resulted in additional lodging costs and significant inconvenience. At delivery, the movers were courteous, but several items were left disassembled, including my desk, with some hardware missing. Based on my experience, the communication and coordination did not match what was promised at booking. read more

SCAM COMPANY!!! I would leave 0 stars if that was possible. this is the worst company I have ever worked with or hired and paid for unprofessional service I received I binding estimate to move my entire 10x20 storage unit and everything in it for 5,000.00 .. after 1,800.00 deposit was paid to the company (who never mentioned this was non refundable) They broke all contractual agreements, denied me to move all of my items and arrived to my unit a day before the scheduled time.. with only 2 hours remaining to move from 6pm to 8pm when my storage closed.. they rambled through all of my storage and pick and chose what items they would afford to move. The movers and dispatchers marked up my final payment to 9,987.13 and my final payment was originally 2,313.17.. more than 3x times the remaining amount. Not to mention they already had my 1800 down payment and I could not cancel the move and go with another company. I had to confirm with dispatch the job was not being abandoned and they did not confirm with me what items were being moved I had to "find out when they arrived.. " and this is the response I received back asking about my personal property. I was originally scheduled to move with a pick up date of 7/1/26 and delivery date of 7/3/26- 7/5/26 and they didn't show up until 7/11/26 almost two weeks later for me to find out only a fraction of my items made it to me.. and I am pregnant and unable to commute to the property. This is unprofessional I've had the customer service rude and snappy with me during this entire process and the binding rate was set for my entire unit. Pictures of my unit included on this post**** I never signed any documents or released anything to them read more

Lots of problems with these guys from packing properly to storage's problems , it was just a mess. Lots of broken items and forget insurance with them as it doesn't come close to covering what all they ruined!! Never will use them ever again. If I could give them a zero I would. And they didn't care at all over their problems. We also got handed to lots of people through out the move. And as we got handed to each person the quality of their service and responses was horrible and got worse and worse. Just avoid them read more

Colonial Van Lines demonstrated four primary incompetencies: Incorrect Shipment Estimate: The contract stated a minimum of 25,000 lbs that a designated truck would take. During the loading phase, a disconnect emerged between the estimator and the loaders, with the driver and loaders complaining about an underestimated weight and an inability to fulfill what the estimator guaranteed in the contract. The loaders failed to complete loading, splitting the move into two shipments: that which was loaded on the truck and that which was left behind. Miscalculated Loading and Departure: The loaders did not arrive on the scheduled first loading date, Thursday, 24 July, but instead delayed until Saturday, 26 July. They could not complete loading, which delayed the departure until Monday 28 July, which was several days past the pickup window. Miscalculated Travel & Delivery: Pledged delivery in the contract was 30 Jul - 3 Aug. Delivery was delayed by a late departure, an unauthorized split in the shipment, a truck breakdown, and a conflict between the driver and the corporation. Without authorization or oversight by the customer, the move was split in two again, with part of the shipment offloaded to an undisclosed location. The driver then complained that the truck broke down and corporate refused to fund the necessary repairs because of a difference of $100. Delivery was delayed again, with the first shipment occurring on Tuesday, 5 August and the second on Thursday 7 August. Delivery of the shipment by Colonial was thus several days past the maximum estimate. The items included in the initial estimate that were left behind had to be shipped and paid for by the customer, in clear violation of the contract. One shipment thus turned into three shipments, with the final shipment not arriving until Monday, 18 August. Incompetent loading. The hired loaders, rushed for time given Colonial's inaccurate estimate and the delayed loading window, failed to pack the truck efficiently or carefully, damaging and destroying numerous items. Due to Colonial's errors, customer was forced to pay an additional $3500 for the following: Uhaul pods to cover Colonial's failure to load and ship all the goods in the contract Junk haulers to clear items Colonial movers destroyed during the move Additional plane tickets and lodging to cover unplanned segments of the move because of the delays and split segments Damaged or destroyed items included several bookcases, a china cabinet, two bunk beds, a Weber grill, a dining room set, electronics cabinet, sectional sofa, and recliner, among other smaller items. Determination was made following Colonial's claims rules that the damaged items totaled $5,705 dollars. Inconvenience costs were also high and difficult to calculate given the extreme uncertainty and stress regarding where any of the family's goods were from either shipment, despite repeated requests for their status and location to corporate. Colonial representatives refused to specify when anything would be delivered in the midst of the process, with the driver repeatedly complaining about breakdowns with the truck and Colonial's refusal to effect necessary repairs, delaying the delivery further. This prompted hours on hold and on the phone with the driver and Colonial representatives. In the end, despite paying for the full insurance, only a fraction of the damages and claims were refunded. To summarize, Colonial made what was already a stressful and saddening move an unnecessary, chaotic, and disruptive nightmare, despite the family's foresight in planning a peaceful and harmonious transition. Colonial is an incompetent and dysfunctional company that cannot accurately estimate or calculate what needs to be moved, schedule how to move it, manage the maintenance and safety of their trucks and drivers, handle complications en route, or attend to the concerns of their customers at one of the most stressful stages of their lives. read more

Hesitant to leave a review, thinking it would not be read by enough people to make a difference but I decided that, if it could save one family having to go through what I did, it would be worth it. Summary; did research and foolishly believed Colonial's posts about their company, years they have been in business and professionalism of their employees. I was looking for specific attributes that led me to Colonial; (a) long-distance interstate mover, (b) large, established, professional entity with their OWN moving equipment (c) a company that pays attention to a few of the important items that I had discussed with them beforehand, such as the truck being 56' long and having a lift gate for heavy items. I never received any this - Colonial only plays the part of a co-ordinating help centre and was not physically involved in my move at all. Without my knowledge and contrary to the discussions I had with someone who claimed to be QA manager at Colonial, my move was sub-contracted to ADI Moving from Phoenix, who totally mismanaged my move. Multiple attempts to obtain assistance from Colonial were in vain, as I paid a deposit, scheduled a move and had no other option but to go along for the ride. In a nutshell, they took two weeks to complete a move that they said would have taken 2-3 days. They completely and intentionally (I have evidence of this) destroyed my boat by slamming the roll-up door on it, so that it would break and then fit in the small truck. After being almost two weeks late, they would not unload the truck unless I paid them in advance, without knowing the state of my items in the truck. They damaged a lot of my furniture, smashed my boat and pilfered my Sonos equipment. After having called them to resolve the issue on many occasions, all that they offered was $146 and then said that I should have purchased additional insurance. Bottom line, according to Colonial, this was all my fault. read more

The good thing is that we eventually got our things, with only 3 things missing and the inside of 2 wood bookshelves scratched because the movers had packed garden tools like a shovel and pitchfork into them. Part of our problem was that we should have started researching several month ahead of time and asked to see their contract first, before talking about anything else with the salesman. If we had read their contract carefully instead of listening to the sales person, we would have known right off the bat that the contract says that the company can take up to 6 weeks to deliver! The estimated delivery date has no meaning except that you get a reduction of $30 for each business weekday you have to wait for your things after the estimated window of delivery. (They did deduct for weekend and holidays for us though) The contract also says that they may sub-contract out to other companies as follows: Carrier may use agents/independent sub-contractors on all orders. Unless customer purchased an "exclusive use of the vehicle" option, there is no guarantee that the property will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments or transported by a subcontractor. It took almost 3 weeks for us to get our things. Communication was not very good, but improved a bit after I complained when no one showed up on their 1st scheduled delivery date without us being informed. I know they knew that the delivery was not going to take place because they never called us to let us know about how we would receive a link to pay for the delivery like they did with the delivery that came through. They didn't admit that they had known the delivery would not take place and did not apologize for not letting us know when we had spent the day waiting and not doing the things we would have done if they had told us the deliver date was being delayed. We ended up paying over 13K, but we were delivering and picking up from more than 1 location. After this experience, we will never use any moving company similar to Colonial Van Lines again, but use pods or rent a truck and do the move ourselves. read more

Do not trust this company to move you. They moved my belongings from Phoenix AZ to Tom's River NJ and multiple items were stolen and broken. They used a third party company out of Nevada to come pick our belongings up & deliver. No communication regarding a different company "shuttle". The staff called for "updates" at 6:40 when their shift ended at 7 so if you had any follow up questions they wouldn't be answered until the next day- if that! The price was okay- that's what sold me from the other companies. I should have known, as they were very unprofessional. My stolen items were irreplaceable as well as many broken antiques. If you want to move cross country do not use this company. Very disappointed. Might as well have moved myself with a Uhall - as they had to rent one for delivery anyways- charged me $875 for "shuttle" fee when a Uhall costs $200 for a 3 hr job. I hope this helps someone as I NEVER make yelp reviews etc. I was so unhappy. Waited 3 weeks for my belongings with a 1 year old. Come to find out multiple items broke, stolen, mistreated and only $30/day taken off of my move!!!! Equaling ~$360!! That doesn't even pay for the 1 pair of stolen shoes!!! read more

See all

Our move with Colonial Van Lines (Job #1584220-CV-A) was a complete disaster. What began as a straightforward interstate relocation from Colorado to South Carolina turned into a months-long ordeal filled with deception, negligence, and intimidation. We were promised delivery between June 21 and 27, and explicitly confirmed for June 22 in writing. Based on this, we coordinated travel, housing, and time off work. But Colonial failed to deliver our belongings until July 7, without any explanation for the delay for over two weeks. During that time, they dodged our calls, refused to say where our property was stored, and ultimately delivered damaged, crushed, and carelessly handled goods. Boxes were upside down and broken glass was spilling out--so much for their claims of professional handling and climate-controlled storage. But it gets worse. We were told only on July 3--two weeks after pickup--that 1,000 pounds of our goods were left behind in Colorado. The driver later admitted it was actually more like 2,500 pounds, and that he had told Colonial about it two weeks earlier. Yet they hid this from us until the last minute. These items remain missing at the time of this review. Colonial's response? They offered us $1,100 in compensation--but only if we signed a "Full and Final Settlement Agreement" that gagged us from leaving honest reviews, required us to retract any complaints we had already made, and forced us to lie and say the matter had been resolved. This conduct is not only unethical--it's a likely violation of the Consumer Review Fairness Act. They also demanded full payment before unloading, despite delivering late, incomplete, and damaged goods. Their contract is rigged with clauses designed to limit liability, silence complaints, and trap consumers into arbitration in Florida--even if the move occurs entirely out of state. In short: Colonial Van Lines is manipulative, dishonest, and reckless. Their business model appears to be based on bait-and-switch pricing, delaying deliveries, ignoring customer distress, and bullying dissatisfied clients into silence. Save yourself the trauma. Avoid this company at all costs. read more

If you want the absolute WORST moving experience of your life which involves extremely rude, hostile, aggressive and intimidative behavior then use their service. It will give you NIGHTMARES for life. Our furniture was carelessly damaged in transit which cost us thousands of dollars out of pocket to repair/restore and they never responded to our several emails and/or phone calls regarding insurance that they had promised would reimburse us for these type of damages. Absolutely NO humanity or empathy and pretty much a fly by night operator it seems. ZERO ethics and morality in conducting business. Once they have your money then you are in for a hell of a TOUGH ride that is for sure. Just sharing our honest experience so that you don't have to go through it. You have been WARNED. It still makes me sick to my stomach every time I think about the overall experience dealing with them. NEVER AGAIN. read more

I am sorry to say after 20 moves over a period of forty years this last move was the worst . I would never recommend Colonial to anyone who cares about there household goods. They threw our clothes in wardrobe boxes rather than hang them. Still missing a container of brushes and paint items (not Paint). Pictures damaged which have to be reframed which were costly to begin with. Missing small items like brooms and some cleaning utensils . Very disappointing. Still have not received compensation for any of the above. read more

If you cancel you move they hold onto your deposit for at least 7-14 business days until they supposedly refund it . I am on day 8 and still waiting ! read more

Colonial Van Lines -- Our Move Turned Into a Nightmare Our daughter's move from Boulder, CO to Ocala, FL was a nightmare from start to finish. We were told our daughter's furniture might arrive by June 6, but it didn't show up until June 20 -- two full weeks late -- with almost no communication. We got only two hours' notice for pickup instead of two days, had to cancel hotel reservations, and spent over $1,000 on extra lodging while waiting. When the truck finally arrived -- at 10:30 p.m. -- we discovered three sentimental, irreplaceable photos of our daughter and her horses were missing. Colonial Van Lines was disorganized, unresponsive, and deeply unprofessional. This move caused unnecessary stress and loss for our family. read more

They've made my moving experience a complete nightmare, and I am still waiting a month later for them to pick up the overflow. I would never recommend this company. read more

Colonial Van Lines - A receipt to verify that what I say is true, we used them to move us - Movers Near Me - Pompano Beach, Florida

After getting several estimates we scheduled a move with Colonial Van Lines. However, after the initial sales call, it was extremely difficult to get clear information from them or responses to my questions. After multiple emails went unanswered, I decided to cancel the move and requested a refund of the deposit--consistent with the terms that provide for a full refund if candidates at least 5 days prior to the pack date. Three emails, two phone calls to the number on the contract that you call to cancel that went to voicemail , one phone conversation with a quality assurance person who promised to send a confirmatory email and refund the deposit, and I still do not have written confirmation of the cancellation--as we approach the 5 day deadline. I am happy that I decided to go with another mover. There is no public customer support email for colonial that I can find and they seem to do all their business through phone calls--which doesn't provide a written record. I would not recommend doing business with them. read more

I will be adding more reviews once my delivery is completed. Thus far it is the worst experience. No one answers a call, my call log shows that I have 5-8 calls a day from 7/7-7/14. Oh my apologies, they answer calls when you are inquiring a booking but once the contract is signed And you've been a deposit you won't get a call back or an answer. Britney promised me that they don't use 3rd parties (complete lie), she promised me a confirmed pick up date as I had to fly to the site for the pick up (complete lie). They were a day late so I had to hire a power of attorney to monitor the move. (another added cost) They left garbage and their drinks and food. They were 7 days late to deliver. I figured my furniture had been stolen as no one could tell me where or why it hadn't been delivered. Dealing with the stress of not knowing if your furniture had been heisted is terrifying and very stressful. Britney also boasted that unlike most other moving company's there will be NO added costs upon delivery. She lied. I am being charged for steps to the front door, steps not stairs. I will add another review after this nightmare is over. read more

UPDATE: I worked with Donna from the Resolutions Department and she was able to negotiate compensation for my issues. The 5 stars is ONLY for Donna as she seems like the only competent employee of the company. Through the process Donna was empathetic, polite, communicative, and accountable. This is probably the worst experience with moving I've ever had. I contacted Colonial Van Lines to schedule a long distance move from Arlington, MA to San Marcos, CA. The representative was polite and sounded professional and knowledgeable. She assured me that Colonial Van Lines was NOT a broker but a legitimate moving company with their own fleet and told me to check DOT to confirm. I decided to move forward with them with as the mover and paid half of the invoice as requested. On 8/12/2024, another company named "Always Affordable Moving dba East Coast Van Lines" came to pick up my items, NOT Colonial Van Lines. You can read their reviews on Yelp and the Better Business Bureau. The next day, I noticed some surface damage done to my walls but decided to be understanding and ignore it. The real headache started on 9/3/2024 when "East Coast Van Lines" delivered my items to my new apartment in San Marcos. They charged me an extra $337 to load my items onto a smaller UHaul truck to deliver my items since they said they could not fit their primary truck into the apartment complex. This required confusing back and forth communication between the two companies and delayed the delivery by several hours. At this point, I was exhausted and wanted to get the delivery over with. During the move at the destination, I noticed the two movers were not at all professional compared the movers who loaded my items in MA. They dropped several boxes down the stairs, damaged my dining table, and scratched the wood floors in my new apartment by dragging furniture. I literally saw the mover try and carry a heavy box of clearly labeled dishware with one handle which ripped and sent the box down the stairs where you can clearly hear the sound of broken ceramic. I mentioned these issues to the driver and all he said was "file a claim". After witnessing how the mover was handling things, I told him to just leave the boxes and items at the top of the stairs so I could do the rest of the moving myself. I also decided to do the furniture assembly myself because I lost all faith in their competence. I also contacted the account manager that was assigned to my job from Colonial Van Lines to resolve these issues but she could not be reached on or after the delivery date, even after multiple phone calls. She also never returned my calls even though I left a voicemail. A week later I did a more thorough inspection of my inventory and realized that I was missing two boxes, one of which was coincidentally the most valuable box and contained my watches. I contacted customer service and they told me they could not locate the missing boxes and told me to just "file a claim". However, the claim process is laborious and the document requires the customer to agree to the following: "I understand that Colonial Van Lines, Inc. acting as my moving coordinator, bears no liability for any and all damaged/missing items sustained during the course of my relocation and agree to forever discharge said organization from responsibility for the actions of the carrier including but not limited to damaged/missing items." This appears to be a disingenuous attempt to have me formally agree to their negligence and lack of accountability. Moreover, they say they're only liable for 60 cents per pound per article which doesn't come close to covering the cost of the items that were lost. I find it absurd that you can just damage and lose a customer's items, casually tell them to file a claim, and then pretend it never happened. Please stay away from Colonial Van Lines as I feel they misrepresent their business by portraying themselves as a professional high-quality moving company but instead contracts out jobs to less reliable movers. P.S. I was contacted by Donna at the Resolutions Department and will update this review if an agreement is reached. read more

Do not use Colonial Van Lines. Horrible company. Cost far exceeded quote. Driver so inexperienced he did not know he had lights inside the trailer. Packer with zero experience. Boxes unlabeled and nany crushed. Many items damaged beyond repair. Purchased the additional insurance which has paid no claims months later. Do NOT use this company. They took bedding right off the bed which they used as packing material. Unbelievable!! read more

unreliable, do not communicate with customer, every phone is a no working answer number,they do not answer @mails. Driver conducting a telephone terror. The Company doesn't want written tracts. My mowing from Florida to New Mexico was an overpriced disaster with 4 x delayed delivery. read more

This is a warning. Hired this moving company to move from Las Vegas to Chicago. I was lied to from the start. My belongings were packed up by 4 guys associated with Best Choice Movers out of Las Vegas . They did a great job. I was given a two week time frame for delivery of the furniture in Chicago. Days before that expected last day of estimated delivery I find out my furniture has been sitting in a ware house in Las Vegas. They could not tell me when my furniture would be loaded for delivery and were uncertain they could deliver when expected. I had scheduled the elevator in my new residence and had plans in Chicago and expected and counted on delivery to have a bed to sleep in. I pushed Colonial Van Lines to meet the deadline and delivery and impressed on them the need to be at the building in Chicago by 1 pm as we only had the elevator for 4 hours. The guys again associated with Best Choice movers from Las Vegas arrived late and then were on the phone for 40 minutes stating they were getting the final invoice that I needed to pay for them to start moving. My belongings were now sitting on a truck and in order to have them moved in I felt no option but to pay the new increased amount. The two guys moving now had only 3 hours to move my stuff in. In the initial call to set up this move I was lead to believe 4 guys would be unloading the truck. There were only two. The contract indicated that if they had dissembled the furniture and wrapped it in blankets they would unwrap the furniture, assemble and place it. The movers did not do this. They barely got everything off the truck in time. They left boxes and furniture in the hallway outside my condo and left after spending 10 minutes on my balcony taking pictures of the view. They did not finish the move in. I attempted dispute on grounds they did not fulfill the contract but the dispute was denied. My experience is that I was mislead along the way. Account manager was pleasant as I was pleading to get the move completed as promised. After I complained about the failure to complete the move, the same account manager became rude and accusatory. Even though I was told by Colonial Van Line that they do not subcontract, the guys who handled the move were from Best Choice Movers out of Las Vegas and the final payment was processed by Best Choice Movers. I have since found a page on Facebook set up with complaints and stories of contracting with Colonial Van Line only to have bigger issues than I encountered. Buyer beware. read more

WARNING; DO NOT USE COLONIAL VAN LINES They gave me a price then sent a photographer who said he photographed everything in our house. However, when they arrived they brought nothing to crate our important pieces. They were not aware they needed to crate anything, including a 100 year old baby grand. So, they called in a crating company that I had to pay! In my upstairs room, which they knew about, I had 2 steps too many. Another $790. Upon delivery the driver said he could not back into my driveway. $700. Said they were not responsible for the uncrating. They laughed and threw around valuable painting as if they were playthings. After they left we went to the master closet. They had thrown all our clothes into the floor in a pile. This was our 13th move. They damaged more pieces than the other twelve moves combined. Every day a different person called, unaware of any information I had shared with previous callers. They all wanted more money. Would I use them again? ABSOLUTELY NOT. Today I received a form to fill out for damaged pieces. It is so convoluted I am sure neither I or anyone else will collect a dime. read more

1 Star -- One of the worst service experiences we've ever had. Would give 0 or negative, if possible. Our cross-country move with Colonial Van Lines was a complete failure from start to finish. What we paid nearly $13,000 for was not even close to what we received. Major Problems: Wrong truck: We paid for a 75' semi. Colonial sent a 26' U-Haul that couldn't hold the weight they estimated. Huge delays: The crew arrived 10+ hours late and delivery was 4 days past the contracted window. No communication: No one answers the phone when problems happen. Emails go unanswered. Unsafe/unprofessional handling: Some of our belongings were transported in the bed of a pickup truck at delivery. Damaged & missing items: Broken lamp, torn sectional, missing ShopVac, bed hardware missing, item counts didn't match. Worst of all: Colonial's failures caused us to be in breach of contract with the buyers of our home, who were stuck waiting because Colonial couldn't meet its schedule. The crews themselves were great. The company, however, is the problem--poor planning, broken promises, zero accountability, and no meaningful customer support. Bottom Line: We cannot recommend Colonial Van Lines to anyone. This was an extremely stressful, expensive, and completely mismanaged experience. read more

Our contact person was very convincing when we spoke on the phone. He assured us that all of the movers and packers were required to attend a training program and pass each class. We were asked if our street could accommodate an 18-wheeler. We were given an estimate based on our contact's viewing of the pictures of our home on Zillow. We felt confident that we were dealing with the #1 moving company in the US as we were told and our move from Indiana to Missouri would be well-handled. In actuality, Colonial Van Lines sub-contracted our move to another mover in Ohio. Colonial gets half the price of the move up front and the sub-contractor gets the other half. There was no 18-wheeler. There were no men highly trained in packing and moving procedures. There was a box truck, two young men from Columbia, and one giant mess! We were told our moving date three days ahead. We planned our time to be ready. Our house was sold and we closed with the new owners on Monday, two days before our scheduled move. While at the closing, we received a call from a daffy male saying our move would take place a day early and they would have to make two trips. Pack one day; deliver the next. Pack the day after delivery; deliver the next. We inquired as to when they could do the move in one trip as their schedule required us to drive from Indiana to Missouri to Indiana to Missouri--a total of 860 miles. The daffy male had no idea when we could be scheduled for one trip. We were ready to move and agreed to the two-trip move. The day of our first-trip move, two nice young men from Columbia showed up in a box truck! One of the men could speak sketchy English. The other could not. All of our packing was for naught. We carefully labeled everything and where to put it. Neither of the young men could read English because our boxes ended up in all the wrong places with the labels facing in and unable to be seen. After the first load was unloaded, the man who spoke broken English told us their boss told them they had to get our second load that night and deliver it the next day. This was about 1 or 2 P.M. and they left to get the second load. Of course, we had to lock up and drive back to Indiana to unlock for them to work loading until around 11 P.M. We had to be back in Missouri by 10 A.M. to unload. We were informed the they had to be back in Ohio that evening to load another move. You can imagine how our stuff was hauled in and unloaded anywhere it could be dropped so they could get from Missouri to Ohio to pick up another load. lf you read this far, you know what I am about to say. This company is a scam. DO NOT use Colonial Van Lines for your move. You would be better off renting a U-Haul and finding 2 guys standing on a corner to pack and move you. read more

I called Colonial Van Lines to move me from Texas to New York. Worked with Anna who helped book this move. Made me aware that I had to make a down payment but failed to disclose that there's a 4% surcharge with using a credit card, I could have saved 8% on this move if she indeed disclosed this fact. I booked this move 3 months in advance. Could had sent them a check to saved the 4% and and The final payment prior to the men unloading the truck. So this move cost me cost me $6,800 which did not include the non-disclosed 4% surcharge on the down payment and at the time the delivery was made. When I spoke to Anna about the move I asked her if she was a carrier. She said yes. However, she failed to tell me she was not only a carrier but the company is also a broker who sublets these moves to other companies. Thank God the company that moved me were above excellent. They were hard-working men and everything was great with what they moved. The day of the move Colonial Van line continuously called to find out how the move went however, as you can imagine, making a state-to-state move was not easy and there wasn't a second to talk on the phone. After things settled down I made several calls to Colonial Van Lines asking them to call me back. Not once did they call me back. I called for the last time and made them aware of my unhappiness with their non-disclosure practices. To this day. Nobody has called me back from Colonial Van Lines. I guess they stopped caring was their biggest selling point how people could trust them and what a great job they do and how they follow this move from start to finish carrying the same from start to finish. I find Anna to be very dishonest withholding facts that should have been disclosed. They pride themselves on taking care of their customers from the beginning to the end, making sure everything was okay. Unless you had a complaint then they just didn't bother calling back. read more

I would gibe ZERO.a disaster,1066970-CV Many reasons: 1-They delayed a away more than in the contract. 2- Some expensive pictures (Wall) disappeared). -3- All the furniture were delivered broken. My husband try to put pieces together, but never look good. Scratches all over.4 -4 A big mirror I had in my wall (entrance house in Texas), also disappeared 5- Was a long time, for months claiming. They gave a little refund that didn't compensate, but I try to forget them. AVOID AT ANY COST! read more

Summary: Colonial Van Lines failed us on multiple levels, grossly misrepresented services, left us repeatedly in vulnerable situations, caused monetary damage, and did not take any reasonable effort to make it right. Ignoring all of the fluff and misinformation, Colonial Van Lines disingenuous operation seems clear: advertise an attractive fee and dates as a mover (not a broker), collect the 50 percent "deposit," wait until customers cannot make other arrangements, sell the move to a poorly-rated move company, tell the customer they had to work with "agents" when they are vulnerable, pretend that the "agents" are affiliated with Colonial with a logo on paperwork but customers pay the other company, and then claim that they have a $30 per diem maximum liability when things go horribly wrong. After speaking with the sales agent Lauren, my husband and I agreed to use Colonial Van Lines for a pick up. I selected this company after Lauren verbally told me that they were not a moving broker but a moving company. We paid 50 percent of the move upfront as a "deposit" directly to Colonial. Thursday, 6/24/2024 After following up with Colonial, I was informed that I would no longer be working with Lauren, but Davonya, and that we would have JR Moving Corp. as our "service provider." They used Colonial paperwork but the trucks, supplies, and workers were from JR Moving. We were told our pickup was between 10am-2pm on 6/29. Davonya told us our items would likely arrive Saturday, 6/29 (great). Friday, 6/28 The two movers arrived at approximately 3:30pm, but after the initial meeting one disappeared. After four hours, I spoke to Davonya and expressed frustration with the length of time it was taking for our small amount of things. Over six hours for less than 4,000lb (the one mover estimated 2,000lb but said the "scale was closed"), designated elevator, and no stairs. We canceled our initial hotel reservation, drove for four hours until 2am to another hotel and then started driving again at 7:00am with five hours of sleep. It had not yet been confirmed our items would not arrive Saturday. Saturday, 6/29 As soon as Colonial opened, my husband and I spoke to Davonya from Colonial the next day. We didn't want to miss the movers after all. She said we should expect our belongings on Monday, 7/1, and that our items were "in transit." Monday, 7/1 I called and left a voicemail at 4pm, Monday (7/1) because at that point I realized that the movers were likely not coming. We were told that our belongings wouldn't come until after the holiday - outside of the 7/2 latest date. Tuesday, 7/2 My husband spoke to manager Erick, a representative from Colonial, because the information kept changing. Davonya called later to tell us that our items were in Maryland (which is the location of JR Moving Corp). Wednesday, 7/3 On July 3, a representative of JR Moving called us to ask if we were ready to accept our belongings on July 4th. Davonya from Colonial called us two hours later and said that our items were expected to be the 5th or the 6th. Thursday, 7/4 The two movers arrived at 8pm on the holiday (Happy Fourth!) and completed the move at 10:30pm in about two hours - one third the time of pickup, even though there were two flights of stairs at the deliver -- which we paid extra for the extra nine stairs. Weeks after Erick said he would try to go out of the $30 per diem maximum out of delivery date. He kept asking for more time for about a full month, and it appears to be a smoke screen because then after a month he did not give a reasonable offer. The Colonial Van Lines Bill of Lading, Section (B) in the contract confuses me because it states that Colonial may use "agents/independent sub-contractors," a reasonable interpretation of this is contract workers -- not that a completely brokered out move to a different company with different trucks that we paid separately. Given that I was sold that Colonial wasn't a broker, this further supports that interpretation. Erick told me Colonial does about 90 percent of its own moves and that we were in the unlucky minority that had other movers complete it, but I can't verify that information and the company is still responsible for our experience. I would encourage prospective customers to avoid this company. read more

Colonial Van Lines - About five hours after the movers arrived with a designated elevator and minimal items - Movers Near Me - Pompano Beach, Florida

Nightmare experience! I was moving my elderly mother from Indiana down to Mobile AL. I originally requested the movers to be there on the 27th so she could be out by the 30th. They didn't have anyone available until the 28th which was fine - still gave us plenty of time. I drove up on the 25th to make sure everything was packed and ready to go. After calling Colonial Van Lines multiple times trying to get a conformation on the time the driver was going to be there, the driver finally contacted me in the afternoon on the 27th saying he had been sick and wouldnt be there until the 29th. He said he would be there by 8am. At 9am on the 29th he called and said the General Manager was going to try and find a back up driver because he wasn't going to make it on time. He called again by 11 and said they couldn't find anyone and he would try and be there by 5pm. The driver called again later with a flat tire saying he would try and be here at 7am the next day (the 30th - the we had to be out by...). At 7am he called saying 11am. I'm sitting here waiting nervously to see if he actually shows up or if im going to have to demand a refund, rent a uhaul and try and find local movers that can help me load it. (I will give an update later) It certainly would have been much easier and a lot less stressful!!!!! The communication, follow through ect.. from this company has been terrible. Bottom line: if you have someone you hate and would like to take revenge on i'd definitely reccomend Colonial Van Lines, otherwise RUN!! read more

The same driver, both at origin and destination reeked of marijuana and was clearly compromised. I had over $9000 damage from my move with this company. I reported the driver's status and the company disregarded what I reported and instead offered a meager $500 as their solution. Very aggressive in "selling" their service with the first call. Avoid this unscrupulous and unethical company and go by friend's reviews instead. read more

DO NOT USE THIS COMPANY Colonial Van Lines is NOT a moving company -- they are a BROKER who lies to customers to secure business. I paid for my move six weeks in advance only to learn 48 hours before my move that Colonial had no carrier scheduled and had handed my move over to a completely different company, Fathers and Sons -- the exact situation they promised would never happen. When booking, I spoke extensively with Drexel Benson (ext. 146) who went out of his way to convince me that Colonial was NOT a broker, warning me against "companies who take your money and then hand you off to someone else." He swore up and down that my belongings would never be transferred to a third party, that payment terms were clear, and that my items would be transported directly and securely. All of that turned out to be a flat-out lie. On moving day, an unmarked truck with movers in street clothes showed up at my home demanding additional payment immediately -- again, the exact scam Drexel told me I wouldn't face. My so-called "account manager," Tiffany Harris (ext. 104), acted shocked and promised to call me back with answers. She never did. Not once, but multiple times she failed to return calls. I was then passed to Donnisha Gabbidion (ext. 106), who was not only useless but downright condescending. When I demanded to speak to a manager, it took three days before someone finally left me a voicemail -- without a name, without contact info, and only "available for 15 minutes." When I called back within 5 minutes, I was told she had already "left for the day" and, of course, never heard from her again. Even their so-called "Escalation Manager," Aaron Seusarran (ext. 167), played phone tag until he just stopped responding altogether, despite my requests for a scheduled time to discuss my case. This company is nothing but a dishonest broker operation. They: Lie to secure your money. Outsource your move to third parties without your knowledge. Fail to communicate unless you chase them relentlessly. Change their promises as soon as moving day arrives. Leave you with damaged belongings, surprise charges, and zero accountability. Save yourself the nightmare. Colonial Van Lines will take your money, break every promise, and leave you fighting for answers they will never give you. BE WARNED. read more

I would not recommend this moving company. I contracted with them to move items from Virginia Beach to Chicago and was assured multiple times by their representative, Carlston Brown, that my belongings would be delivered on August 30th, even though the contract listed August 30-September 8. Based on his promises, I paid a $1,600 deposit, booked flights, reserved my apartment elevator, and planned to receive my items on 8/30. The problems started right away. Pickup was scheduled for 8/29 between 1-5pm, but I got a call just hours before saying they couldn't come. Only after complaining did they show up around 4:30pm. At pickup, I learned my items would first go to Maryland to switch drivers -- something I was never told in advance. Once they had my belongings, everything went downhill. They kept giving excuses like "no movers available," "drivers need to rest," and even "weather conditions" -- despite clear, sunny skies. I was told I would know the delivery date on 9/2, then pushed off again to 9/3. Meanwhile, I was stranded in Chicago during a busy holiday weekend with no belongings and no clear answers. To make things worse, when I tried calling Carlston Brown directly -- the same person who promised me 8/30 delivery -- he never returned my calls. This company misled me, caused significant stress, and left me with unexpected expenses. Once they pick up your items, you are at their mercy. I do not recommend using them. read more

This is an update from our move: these movers lost $6000 with of ski equipment and it has taken 2 months to finally hear back to only be told they will give $200 for the lost goods. This company is awful!!! I can't express to the public enough to avoid them at all cost!!! read more

Retired to Florida from Chicago . I asked if they could also move my motorcycle ..was told no problem . They totaled my motorcycle ,and lied to me . All my items were picked up on May 8th 2026 to show up at my new address by May 15th . They showed up with my stuff 3 weeks later . My Harley was completely totaled . I was told by the driver via phone that the handle bars were stripped back . The pictures my son sent me told a different story ..$12000.00 were of damage . To add insult to damage , I was asked to pay via Zelle if not the drivers would not unload my furniture. I delivered furniture for 20+ years ,and never heard of such crap. They could not even cover the $1000.00 deductible .. offered me $800.00 after waiting over 6 weeks to settle this. A new Harley Road King starts at $26,000.00. That motorcycle had sentimental value...bought new had low miles..worked on with my son who is a retired vet . Screwed my retirement . 0 should be there rating ...if I can save someone this heart ache ... well worth this review.. Shameful ...AVIOD !!!! To Colonial Van Lines/ Zip Van Lines ...save your apologies. read more

I will begin with the positives - the driver and his team - were fine. They were polite and helpful; both at pick up and delivery. However, my experience with the Customer Service team was was anything but helpful. After I provided them with negative feedback, a Customer Service Supervisor called to discuss. I welcomed this, but it was at an inconvenient time. I asked if she could call me back in 30 minutes and she agreed. I hurried home to prepare for the call but was left hanging as I didn't hear back from her for two days - this was typical of the lack of responsiveness I came to expect from Colonial Van Lines. My primary complaint was that my "personal account manager" (as promised by the sales resprentative) was never accessible. The voice mails I left were not returned and I when I did speak to her, she was neither courteous nor pleasant. Some Reps I spoke with were nice, others not - it was hit or miss. Overall, the customer service - the lifeline of someone who is moving a full household of goods across the country - was dismal. To top everything off, both pickup dates and delivery dates changed unexpectedly. The dates of pickup where set on either Friday or Saturday, but the driver came on Sunday. The delivery date window I was to 'hold' was seven days, and the delivery was finally confirmed for the last day of this window; a Wednesday. But the driver called me the NIGHT before to inform me he couldn't make it and instead was arriving on Friday! This was two days beyond the "hold date range." With little choice and at great inconvenience, I had to rearrange my schedule and pray that it would not change again. I asked him if he was aware that he couldn't bring the tracker trailer into the gated community for the delivery - he claimed he WAS NOT TOLD even though I had made arrangements for this with Customer Service the week prior and paid the extra fees! Not trusting that anything was being communicated to anyone within this company, I called Customer Service first thing in the morning to confirm the new delivery date of Friday. The response I received from your Customer Rep was "the delivery is supposed to be today!" WTF? Any move is stressful, and a cross-country move even more so. I could go on and on about lack of responsiveness, courtesy, communication and the resultant stress (I have been made sick from this experience). I will never recommend this moving company and will advise people to stay away. read more

My issue was not resolved. Yelp, don't let these scammers tell you otherwise. Got conned out of thousands and these bananas never showed up. Driver called out sick and all they offered was an alternate move date with no refund if we cancelled after booking a month in advance. read more

Move from west coast to east coast. Price increase after initial quote $6000 vs &10000 on day of move. Lots of minor damage to items upon delivery- scratched and dents, crushed boxes. Lack of communication on day of delivery- they were 7 hours late. Took 3 weeks to deliver, had to make numerous calls to different people for information- poor customer service. They used a third party mover- only 2 guys and could not find any information about Father and Sons Movers online. I felt mislead about moving process and cost- there were many add ons on days of move such as number of steps cost, shuttle van etc. I would NOT recommend this company. read more

While talking to the people at Colonial Van Lines they appear to be helpful, but once you get past the quote and actually need to move the experience goes rapidly downhill. They use independent drivers and the one we got was consistently late for both the pickup and delivery time, he was always rushing to get the job done, and in the process walked through our screen door and also broke a floor outlet cover while they dropped our sofa off the hand truck. The driver showed up in a U-Haul rental truck because his equipment broke down. Our furniture was later off-loaded from that truck to another truck, which also broke down. During the delivery he was due at 8:00 am and showed up at 6:00 pm. And during the off-load process indicated we were wasting his time because he had to wait for us to go back and forth from the storage unit to the front door to open it for him. Very discourteous! Always in a rush! Really bad overall experience. read more

Once the movers began contacting us, we realized that Colonial was not actually moving our stuff but a 3rd party they had contracted (Posh Movers). Three issues occurred: 1) Upon arriving and unloading the truck, the movers realized they had left multiple boxes and items in their warehouse in Las Vegas accidentally. This delayed some much needed items by about a week while they arranged for another delivery. 2) Once everything was delivered, we realized about 13 items never made it. 3) Multiple items were damaged, scratched, and packed horribly. Large boxes had items literally dumped in with no care. Items were smashed. My baseball card collection from 30 years ago was dumped into the box with no care, etc. Upon filing a claim for reimbursement for lost and damaged goods, we found out that the agreement offered reimbursement based solely on weight. So if your item was worth $300 but only weighed 2 lbs., you would receive only $1.20 for it because of its low weight. For all of our lost and damaged goods, we received a check for $21. I should have read the agreement more carefully. Super disappointing and would never recommend this company again. I would have been better off moving the items cross country myself. read more

Colonial Van Lines - Reimbursement for lost and damaged goods - Movers Near Me - Pompano Beach, Florida