The best part was the sales pitch. The outline of services to be rendered and payment calculations were for us, 4 days of packing, with 2 days overlap for loading and then the unloading. We were given an estimate that included twice the amount of boxes needed...at $1k a pop, with a promise to refund those not used. No refund for 2 sets+ of unused boxes. No follow up from sales as was specified. Four days of packing turned into 2 slap dash cram and load. Not one box was marked as to proper room due to language and reading issues. What was most shocking is the theft. One box of dog supplies equaling about $400, and a box of Christmas ornaments that went unpacked, in just the storage box. Pilfered. More items stolen as well. The unloading was frantic and was just dumped into the garage and never even into the house. They tell you to take your valuables in the car. If we all packed everything we considered valuable in the car, we wouldn't need a moving company. Our car was filled with animals and children. If you see a good review, it is because they offered us and probably others money to leave one. Plan to have to hire a second set of local movers to actually put the boxes where they need to go and finish placing furniture. They even folded our bed in half and just hoped we would not notice that it was permanently damaged. We paid over $15K for horrible service. DO NOT HIRE THESE PEOPLE. You will be frustrated, disappointed, and in the end, feel like you have been abused and paid highly for the experience. Now I know why moving is considered one of the most traumatic experiences in life. read more

PLEASE READ THIS REVIEW BEFORE USING THIS COMPANY/ you will probably have similar issues with comparable companies as well. Everything went pretty smooth until pickup day. Accurate communication wasn't very good with the dispatcher & truck, but finally the truck got to my home 2 hours late. We had a 4 hour drive to our next location, so we used our neighbor as our POT. And me and the wife got on the road. When the driver and 2 helpers, yes 2. Got there, it became a huge HEATED argument. So much so the police was called×3 units/ plus I was receiving calls from my neighbors about a fight going on in my yard. What a huge surprise to me that Colonial allowed the same driver and helpers to continue with my move- word has it, they were bickering over payment. 2 days later, they arrived at my new location where the driver was a smart elic and was sarcastic and disrespectful to us every chance he got. He came in and tried to talk his helper out of not fully moving my stuff upstairs, which was IN THE CONTRACT*** they took apart 2 beds and dresser at pick up and was suppose to have reassembled. Instead they took pieces upstairs and thrower them down. Making a huge commotion. All I got from the driver was his bad attitude. Then!! When he got in my yard, he was cussing at me. MF this, etc. I reported it to Colonial, they scheduled a new person to come back out to get the rest of my things upstairs and assembled 2 weeks later. After the 2 weeks, they said they didn't have anyone, and was going put me off another week. Finally, we said no. You have hurt us enough. If I could afford legal advice or help, I would! Do NOT USE THESE GUYS, HUGE RIP OFF. Wayne P. read more

BEWARE. This company will not take care of your possessions during loading, transit and delivery. HORRIBLE treatment of possessions, and TERRIBLE customer service. read more

See all

You will see a lot of upgraded reviews for Colonial, almost all of them referring to Donna. I had a terrible experience with Colonial and ended up speaking with Donna to get a resolution. There is a very interesting good cop/bad cop vibe to the whole thing. Donna was finally able to provide a resolution (although it was no more than what the original contract originally allowed), but what people forget is you should have been talking to someone like Donna from the very beginning. I give five stars if I think other people should hire a company. Even though Donna was very nice, I could not recommend Colonial to anyone and would not hire them again. Unfortunately, people use on-line reviews to make high cost decisions and so the review results are heavily skewed because people are so pathetically grateful to finally speak to someone who is not rude and unhelpful (looking at you, Sheba) that they will upgrade their reviews just because Donna asked them to. And please note, if Colonial requires you to upgrade or remove negative reviews and/or complaints in order to get compensation, report them to the FTC (https://www.sitejabber.com/reviews/colonialvanlines.com). read more

My wife & I moved from Chicago to Sarasota, FL in April 2023 and we used Colonial for our move. The packing and loading crew that showed up were very good and very efficient. Our new home in FL wasn't going to be ready for a few months so we arranged to have Colonial put our belongings in storage. We finally Closed in August and Colonial did a great job of getting our stuff from storage and delivering it to our new home with another great crew that was very efficient. We had some minor issues with items damaged but after working with Donna of their Resolutions Dept we were able to quickly reach a satisfactory resolution. I would definitely use Colonial Van Lines again and if you want a reliable and efficient mover you should use them too. read more

Update: I did get my household goods delivered the next day, but Colonial Van Lines is a total clown show. My stuff was loaded onto a semi truck in San Diego. Somewhere along the way between San Diego and Leavenworth, Kansas, my stuff was unloaded from the semi and loaded onto a smaller truck, and transported some distance, and then unloaded and reloaded onto another semi truck. Contrary to what their customer service told me when I was shopping for service, Colonial does NOT have their own trucks, and they are in fact reliant upon contract truckers. Anyhow, in the process of loading and unloading my stuff at least 3 times, my property was broken and hardware for two beds and one TV were lost, so I had to buy replacement screws at HomeDepot. Three guys came to unload the truck to my home, 2 of them were over 50?, and the third was late teens or early 20s. They scratched the hard-wood floor in our new home, said the furniture was all assembled, guess they didn't want to tell me about the missing hardware. One of the guys smelled like he was smoking pot, totally unprofessional. I served 22 years in the Navy and completed more than a dozen moves across the country and internationally, all of them were way better moving companies than Colonial Van Lines. read more

Terrible service! Do not use this company. For a week no one had answers me when my delivery date was. Unprofessional and unreliable. read more

There are not enough words to describe how inept and corrupt this organization is. As one reviewer mentioned, pay attention to these 1-star reviews and run, don't walk, away from hiring them. Their customer service is reprehensible. While attempting to resolve the issue, I was continuously gaslighted for months, causing extreme anxiety and mental anguish. They refused to deliver my belongings until I handed over thousands of dollars more than anticipated, all due to their own incompetence and miscommunications which they refused to admit or acknowledge. Upon delivery, some items were missing, broken, damaged, stained, and/or crushed. Good luck on your move, but I encourage you to look elsewhere for a mover with integrity. read more

ABSOLUTELY HORRIBLE!!!!!!! I WAITED 3 weeks for my FURNITURE RETURNED. It doesn't take 3 weeks to move furniture from EAST COAST TO THE SOUTH! WTF is wrong with these people??!! ZERO customer service , ZERO help. I missed a DAY 's pay of work. $800 gone now bc they screwed up scheduling. They said it would be here 2 weeks ago on a Monday and then never showed and admitted that THEY at customer service messed up scheduling. usually when businesses mess up, they recoup their customers. ABSOLUTELY nothing was done for a refund or compensation. IT COST ME MORE TO HIRE THESE IDIOTS. HORRIBLE!!! read more

The movers finally arrived in Austin 9 days after the truck left St Louis. We had hired "white glove" movers. Instead, they numerous texts asking Will to buy a cake for the workers and to have a block party. They also tried to charge us for 40 nonexistent boxes. Counting is not their strong suit. Today, our bed, bicycle, lamp and 5 boxes did not arrive. Oops. They are in Atlanta in someone else's storage unit. And Colonial Movers is closed on Sundays. Of course, we had to pay before they would unload the truck. We are not "moved" by their alleged white glove service. Please avoid Colonial Moving Company. read more

Months later and my claim is still not resolved. I have over $10,000 worth of damage to home and over $10,000 worth of damages to my personal property. I've tried working with claims and Donna and I still do not have resolution to this matter. read more

Trying to move my elderly mother across the country to an assisted living facility. The other moving companies I had called didn't have availability or took a week to call back. Speed was of the essence. When I spoke to Colonial Van Lines they won me over with their "can do" attitude, helpfulness, and availability. I was told by Joseph Baran that he would be helping me "every step of the way". Yet I never heard from him again after I signed the contract. No one ever answered my questions or called me back. The movers who arrived quoted a price $3K more than what was previously agreed and made me sign it or they wouldn't complete the move. Since pick up, I have not been able to get an ETA on delivery beyond the 20 day window. I have told them multiple times that I need 48 notice to get the rental furniture out of my mom's apartment prior to delivery. We are now halfway through the delivery window and I still have no information. The most recent price quote is only $2K more with zero explanation on the increase. Her car was shipped out here with only slightly better results. It did arrive but I was only given a one hour window rather than the 24 hours notice promised. I have many additional complaints - far too many to include here. Suffice it to say, I regret choosing this company. They run their business like a scam. Who knows if my mom will ever receive her furniture. read more

Please stay away from this business. The ordeal I endured by Colonial Van Lines aggravated my conditions as a disabled veteran. The issue was this. My household items were picked up and loaded around 5/24/23. The Bill of Landing had an estimated delivery date range of 5/31/23-6/17/23. Therefore, out of trust I planned everything around those dates. I was wrong in doing that because I didn't receive my household items until 6/29/23. So, my family with two girls lived in an empty house for a month. In the end I got no answers as to why this happened at all. They didn't answer my emails or phone calls a day before the delivery date. It was all just a terrible experience. Now why did this happen? You see once you sign the Bill of Landing. The sales reps drop you. The account manager is vague or isn't very helpful. Overall, their administrative staff leave it all for the dispatchers and delivery drivers to handle. And it's all in their bill of landing. PLEASE, READ THE SMALL PRINT. I hope this information can help others. Especially with small children. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

It should be 5 star ++! They moved my older sister from California to Florida, Every step of the way was thorough, quick & efficient. As a retired Sailor, I moved several times in my career & I wish Colonial had handled my moves. From the crew that expertly packed my sister's household goods (HHG), to the crew that transported it, the customer service staff (especially Miss Armonie & Miss Deneen) & finally the crew that delivered the HHG to a storage facility, each phase was expertly & patiently (my sister could be difficult to deal with) hanled. I most HIGHLY RECOMMEND Colonial Van Lines whether you are moving locally or across the country. Their team is simply the bes! read more

ZERO STARS (NEVER AGAIN) Contracted for move from Catskills to Prosper TX. Requested the contents of 4 bedroom house be put in storage pending purchase of a new home. I thought I contracted Colonial but instead ATL Moving from Georgia shows up to do the job. Didn't think much of it as I expect they will have screened every company Colonial works with. Packing and pick up went okay however they never numbered the boxes so how do I know the final count (cause you are charged for each box) and how will I know I got all my stuff? I have done this countless times across the globe and never seen this. Oh and the last truck load was too much so they had my mattresses and box springs tied to the van on the lift gate. I called November 1st to request delivery as of Dec 3rd at our new address as Jonathan told me they needed 3-4 week notice. Instead I was told I had to wait till middle of January 2022. After escalating the matter I was told I was a liar and they would contact ATL Moving to see if they could deliver sooner. From Nov 15th till Dec 17th, ALL MY CALLS, VOICEMAILS, EMAILS were ignored by Colonial Van Lines. No one responded!!! I decided to take matters into my own hands as I had a phone number and email address of ATL Moving. Long story... they agree to deliver on Dec 24th. On the day the van shows up with 2 men, supposedly from ATL Moving. They said they were told to drop the stuff off. No reassembling of furniture, no helping unwrap, just dump and run. They even begged for my 3 sons to help unload the truck cause it was too much for them. So eventually they decided to leave the mattresses on my driveway, heavy furniture in the hallways or downstairs instead of upstairs and left to pick up a second truck load. Only to have their dispatch call that they had truck problems and were unable to complete the job. Why can't you just hire an replacement truck? Or find a mechanic? But no they would be back first thing in the morning on Xmas Day. I tried calling both Colonial and ATL that morning but no one answered so who knew if they would be coming or not. At 12:30pm on Xmas day they show up, with help. But 1 guy proceeds to spend the entire afternoon in the truck "cause he had issues". So yep, everyone who was at my house for Xmas dinner was asked to help unload. What a freakin' nightmare. Damaged mattresses, mouse droppings, roaches, damage to a box spring (rodent bites and urine) amongst other things!! So I file a complaint and call 2 weeks later to see what kind of a refund or compensation they are willing to offer... and the guy at Colonial who took my complaint down no longer works there. Please do yourself a favor... look elsewhere!! And to think I was hoping to give them a second job as well. No way... never ever again. And I am still waiting to hear from Colonial!!! 1/28/22 - update: with the assistance of Donna, Colonial's resolution manager, who deserves 5 stars for her efforts, we have come to a compromise. She was true to her word and tried her best to resolve the matter. And last but not least, we will now wait for the insurance claim. read more

See all

After a couple of minor issues with our move we were contacted by Donna from their resolutions team. She explained things and also resolved our damage (which was very minimal) to our satisfaction. No company or person is perfect, mistakes are made and can often be expected, but the way they are handled always determine customer satisfaction. I would recommend them for a move. Thank you. Donna read more

This is just one little portion of the problem, I am missing 17 of 80 boxes, from the ones I numbered. I have a box from someone else and a Yamaha sound bar that doesn't belong to me. My move was never re weighted, the scales supposedly were not working. They lie, they try to intimidate and more. This is just post number 1. Wait until I tell you and show the pictures of my bed Odete Parker- job # 1289872 Columbus oh to Sarasota fl read more

See all

We moved in December 2024 from Georgia to Texas. This company was terrible. We had a binding quote for full pack job totaling around $13000+ they didn't provide the full service we paid for because they were days late after rescheduling several times. I went out and bought boxes and packed most of our house up-they still charged me making it that it was for boxes. They were late delivering - you pay the full balance before they start to unload-it took them several hours to unload and put things back together. We tipped them and then they tell us they didn't have all of our things because they didn't fit in the truck which was supposed to be an 18 wheeler/trailer and we paid another $1100 (added to our quote) since they were picking up in that truck-we paid for the shuttle because our neighborhood for the pick up didn't allow 18 wheelers-and that's what they told me my things would be picked up and delivered in so we paid to have a smaller truck pick up and then transfer our furniture to the big truck. We fought with them to get that $1100 back from them since they didn't deliver in the 18 wheeler-we never would have added the shuttle service to our job. This place is a rip off. I'm really saddened the this company runs its business like this. The people on the phone will gas light you and lie to you over and over again. Run-do not hire this company. Their business practices are fraudulent. read more

*** DO NOT USE *** Terrible communication, lied to us! Final bill almost 30% higher than quote and we removed numerous items! Delivery a week late because our stuff was sitting in a warehouse, having never been picked up for the final drive/delivery! Many irreplaceable items broken due to poor packing technique. Compensation offer to correct mistakes way too low! read more

Too bad I can't rate them a -5 stars. LIARS!!! Don't use this company! The lie through their teeth. Worst company ever. Upcharge at every given chance, created charges for shuttles when none needed, MOVERS STAYED OVERNIGHT AT OUR HOUSE, charged for 7 king mattress boxes when we had 1 king and 2 twins, charged for more weight, more packing, more boxes, more, more, more. Was supposed to be $8500 and the bill is $12,500. DO NOT USE THEM!!!!! read more

Where is our stuff!!????? Colonial has had all of our belongings in storage for 8 weeks now. Plenty of time to plan logistics and schedule our delivery. We are now outside of our moving window with no hope in sight. No one can give us a straight answer on when we can expect our stuff. A pitiful $30 a day barely begins to pay for the inconvenience. I wish I could go back in time and never use this company or get a full refund. Will we ever get our belongings?? And will it be destroyed as all of these other reviews say?? I need answers! read more

****ZERO STARS**** ****ZERO STARS**** ****ZERO STARS**** In my opinion, if you are really considering Colonial Van Lines than you have NOT DONE YOUR HOMEWORK. I had been involved in domestic transportation for over 30 years. I contracted Colonial Van Lines to move my house property to another state. I had the ABSOLUTE WORST EXPERIENCE EVER when dealing with CVL. I will NEVER use them again nor can I recommend that anyone else contracts their services. CVL subcontracted to another trucking company. They brokered the job. I felt like CVL lost control. Google FMCSA (a government web site), click on Company Snapshot, select Company Name lookup and enter the company's name for Pompano Beach. Notice they only have 4 Power Units (= 4 trucks)! And that is sufficient enough to service all USA?? The subcontracted company's driver called late in the day when he was actually supposed to start loading my property. He told me he did not want to work late and would start next morning. OK. Fine. Stuff happens. But, then he asked me what he was supposed to load! Item by item. What? I asked him why he did not have the list of items that was already agreed upon with CVL. He then got an attitude and was no longer wanting to pick up my things at all. I had to call CVL and sort out the matter. They said the driver should never have called me. This was the start of a very stressful 3 weeks. On over 6 occasions, I was given FALSE delivery dates of my household goods. On the days of expected arrival and eventual trucker no-shows, I would call CVL and ask for the status: Where is the truck and what is their delivery window? They often could not tell me what was going on, but said they would call the carrier and find out and then call me back. Usually they would not call back or even within a reasonable time and when I would follow-up they had to start all over again tracking the whereabouts of my personal property. I had to call almost every day due to their HORRIBLE AND TOTALLY UNRELIABLE COMMUNICATION. You should see the pages and pages of notes I had to keep. Good luck trying to reach a CVL manager to seek assistance when required. The truck that picked up my property was not the same that delivered it - so it had to be re-handled. How many times? A scary very thought. For me, it was the worst NIGHTMARE SCENARIO. ***LOOK HERE*** I had to file a police report with Broward County Police Department for fear that my household goods were lost, stolen or in an accident. Police later told me that it would most likely end up being a civil matter if that was the actual status. I also had to file a cargo complaint report with FMCSA government department. **************** My household goods were over 15 days late for delivery based on the original ETA they gave me. The problem, however, was more about not really knowing IF or WHEN it would arrive. I paid extra for antique furniture to be wrapped, but upon delivery, for some unknown reason, two pieces were no longer wrapped and totally unprotected. Luckily, they were not damaged. They still owe me $80 due to the number of delay days, but they first required that I sign a form basically waiving my rights including retracting any government, etc. filings plus I would have been barred from posting comments on social media platforms. And why do you think they were requiring such? ****UPDATE (Aug 25): Does anyone think that by holding back some due monies is actually the company's standard tactic to force you into signing a waiver agreement so you can't post negative comments on any social media??? Hmm. I'm not going to ask for the $80 balance due me, but instead write it off! It is worth way more to post here and alert the public so no one else has to experience the same as I had. ****PLEASE READ**** ****PLEASE READ**** I beg you to consider any other moving company. If you do not want to take my opinion or advice just FIRST READ THEIR CONTRACT WORDING and ask yourself how well protected you are and what recourse actions are available to you should problems arise. That was my biggest mistake and the one I really regret. It baffles my mind how this company can still be in business. If you already contracted CVL and are running into problems, contact Donna (954-958-2253 direct) in their Resolution department, Good luck moving! read more

Recently contracted Colonial for an interstate move which included packing services. They used a subcontractor to perform the move. They increased the price of the move from their original quote by over 30%. They broke or significantly damaged around 1/3 of our furniture, art, kitchenware, family heirlooms, etc. And they shamelessly stole my wife's jewelry collection, makeup, perfume, an expensive camera and several other valuables. In several cases they opened and pilfered through the boxes, taking the valuables and then resealed and delivered the boxes without the valuables inside. The movers were also rude and unprofessional. I lived on the phone with Colonial's customer support team throughout the process. They were ineffective, disempowered and unsympathetic. After I posted a negative review on another site, I was contacted by "Donna", a person purporting to work directly for the CEO to resolve extreme customer service issues. This was simply a stalling tactic. She never delivered on her promises and we have not had any contact from the company in weeks. We are moving to legal action. This is a bad company run by immoral people. Avoid at all costs. read more

See all

We moved from CA, Torrance to Austin, TX - Job ID: 965321-CV-R4 I honestly feel one star is very generous considering what this company promised and in the end delivered. There were so many blatant lies and unprofessionalism that people could write books about how NOT to do business. Let's start with Anne their salesperson. She would tell you that they have been in business for 20+ years, that they NEVER subcontract to other companies. That they go by weight and you would get AS SOON as the truck is loaded and leaves your property a weight number. That you can decrease the price if you go under the estimated price. That they are super professional and would wrap everything extremely carefully. Everything you want to hear. The reality is this: They subcontracted to 2 companies. The last one who ended up actually moving us was CAL VAN LINES INC. GARDENA CA. Their reviews on Yelp for that company add up to an impressive ONE STAR rating. They never provided the actual weight. The driver flat-out refused to do so. The only thing we were told was we were under the initial weight estimate. No decrease in price, however! Two people came to pack and load our stuff. They started negotiating and telling us that if we take care of them (give them good tips) they would save us money on the final price. Once the truck was loaded it ended up staying for more than 2 weeks in CA. Imagine your furniture all packed/badly wrapped and staying in a truck for two weeks during one of the hottest times of the year. The result? Every single piece of furniture that was shipped was damaged. Most of the chairs we had and desks were deformed from the heat to a point where they no longer function, look or fit any room. Our high-end table (More than $5K value) was so badly damaged that they could NOT PUT IT BACK TOGETHER! Other furniture items were left as well due to the driver not able to locate the parts! No parts box they said! The majority of the boxes were damaged as well. The TV stand and other high-end items damaged. Absolute and complete nightmare! Judge by yourself from the photos attached. Their delivery time was over 3 weeks. The excuse was the driver had to deal with some emergency. After we realized how many things they told us were lies it is hard for us to believe that anymore. Do not trust this company. We moved 3 times before and never experienced such horrible service and results. We cant fix now the furniture and we will have to deal with their claims department for months. read more

See all

Well here I am with an update and the happy one that I hoped for! I wish I could give them 5 stars based on the experience I had working out a resolution with Donna, but I think 4 stars is a more accurate picture of my entire experience. I am not having to pay for services that I didn't need- hooray! My pick up was great, as was communication *leading up to* the pick up. My delivery was great, as was communication *after* delivery. It's all those days in between where I didn't have a great experience. Hopefully since they listen to their feedback after delivery, it means they are able to internally work out what ever lead to this issue and you'll have a smooth move. All my belongings arrived. I've moved across the country and I stayed within my desired budget. Now I am ready to move on from this whole experience and keep my moves local for awhile. If I were to go back in time and choose a moving company again I'd still go with Colonial for this move. At the end of the day - you may have bumps in the road- there are SO many factors that can go wrong during a cross-country move (in my case). At least Colonial has people like Donna on their team to help make it right after the fact. read more

My wife and I got jobs in Atlanta and had to go through the laborious process of moving our possessions--and our daughter--from New York. Our future employer recommended Colonial Movers, so we hired them. They came in a huge tractor trailer and loaded everything in. What we did not know until they were finished loading everything is that Colonial Movers were going to unload everything at a location in New Jersey and then reload our possessions into another, even bigger tractor trailer along with another family's possessions. We didn't like the sound of this, because any additional loading and unloading obviously increases the risk of something bad happening. Common sense, right? We left our home in New York for Atlanta on June 10, but the tractor trailer did not arrive at our new home until June 13. For three days, we lived in an empty house. On June 13, the movers finally arrived. We hadn't realized that they had placed blue circular stickers on everything--I mean everything. I still cannot get these stickers off. The lateness and the permanent stickers were only the beginning of the problems we experienced. All our possessions were mixed up with the possessions belonging to the other family. The movers weren't monitoring which boxes were being unloaded. More seriously, much of our furniture was damaged. Bookcases, mugs, ceramic items, wicker chairs, our Spin bike, floor lamps, and a circular solid oak dining room table--all damaged (see photos). I own a custom-built coffee table for my office with a wicker center. The wicker center is now decorated with a generous-sized hole. We didn't realize the circular solid oak dining room table was damaged until we sat down for dinner the first evening after the movers left. There was a long, thin crack that ran along the diameter of this table. What is this? I also noticed what looked like hardened glue running along this seam. Then I looked under the table. One of the geniuses at Colonial Movers decided to place two rectangular brackets underneath on either end perpendicular to the crack so that the table would stay together during transit, then they finished their masterful repair job by applying glue haphazardly along the seam from above. I can't imagine someone thinking, "Good as new. Gee, these folks will never know." And yet, there it was. But wait, there's more! My wife's childhood tricycle, a family heirloom, was missing. We finally tracked it down--it was still in the tractor trailer, which was now in Florida. Through dogged persistence, we finally managed to retrieve the tricycle. Did I mention the scratches the movers left on our new oak floors and scuff marks on the walls along the staircase leading up to my office? Then came the claims we made for all our damaged items. We sent in the claims on June 20, exactly one week after the moving truck from hell pulled away from our new home. My wife and I mused, "This is thousands of dollars in damage they have caused. Surely, they will do the right thing." On September 30--three months and 10 days after we filed our claims--we received a check for $252. No apology, no explanation for the bizarre table repair. Nothing but the check. Every time we turn on a floor lamp (one of the undamaged ones), we see the hideous blue sticker and are reminded of the nightmare that was our move. I have presented all the facts from this past summer. You can make your own decision about whether to hire Colonial Movers. It's safe to say that you will be hiring them at your own peril. read more

See all

This is an updated review from my previous review regarding our move with Colonial Van Lines. The only reason I am udating this review is because Donna, in the Resolutions Department went to bat for us and was able to get the final billable that we had no idea even existed, removed for us. She went above and beyond. Every moving company should have a "Donna" in their company! read more

READ THE CONTRACTS! They will try and slip things by you, and they are liars. Patrina the sales rep was awful. She said they don't broker out to other moving companies, but she came in with a decent quote so we decided to put a deposit down, and then they sent the contract. *Conveniently* they forgot the link to sign the contract and sent over a new one with the link, Patrina then said "it's the same contract." It was not the same. They brokered out it out after saying they didn't and then LIED about the contract being the same. High pressure sales tactics with deadlines to lock in rates and urging you to sign contracts without reading them, and they *conveniently* find a discount or new rate if you're hesitant to try and get you to sign. I would advise everyone to avoid this company, and if you do, make sure you read everything, they will try and slip stuff by you like the balance having to be paid with cash or money order and waiving the right to an in person meeting for inventory after saying we would have one. Wouldn't have had a problem if they brokered out and were honest about it, but they lied, cannot do business with liars. read more

I used Colonial Van lines for my move because I believed them when they said that they are NOT a broker and to look on the DOT website. They completely and utterly lied to me because they are a broker and contract out the work without telling the customer. Also, I put a claim in for a $400 stand mixer and they approved my claim for $18.60. DO NOT USE THEM AS A MOVER. We ended up with damage to our property, paid over $3000 more than what was quoted, and they just want me to keep talking to managers. I was also told by Colonial that I didn't have to pay the remainder of the balance until after we received our belongings, but the CONTRACTED mover made us pay another deposit before they would pick up then pay the rest the remainder before they would unload the truck. The whole move was a complete cluster. It's ridiculous! Update: I am only changing my review because of the resolution department. She is the only one that listened and helped. read more

Donna and her team were wonderful to work with. Highly recommended their services. Their associates are very professional and very calm during during our move. read more

UPDATE: After working with Donna I have amended the review to 3 stars in response to her efforts toward a satisfactory resolution. TLDR: Worst moving experience of my life, unexplainably late, no accountability, and careless - I urge you to avoid Colonial Van Lines if you value your time and belongings. I decided to use Colonial Van Lines for a long distance move from TX to UT. After speaking with several carriers, I felt comfortable and confident with Colonial based on their initial follow-through. All seemed to be well up until the moment of pickup: I was assured that a semi-truck would not fit onto my street for pickup, even though I called before pickup to assure it would not interfere with traffic as there were several semis parked on the street throughout recent weeks. This resulted in me paying an extra $500 for a smaller truck shuttle. The truck arrived on Jan 13 and the delivery window was Jan 16 - 25. The contracted carrier attempted to charge me an additional $2000 for services I had already paid in the deposit with Colonial. Beware of this behavior from their contracted carriers. Throughout this delivery window, I received 1 phone call from Colonial on Jan 18th stating that "we're checking with dispatch on delivery". On January 25, there was still no shipment or update from Colonial. All I was able to uncover after calling in repeatedly was that my belongings were still in a warehouse in TX, and had been there for 12 days without movement. I had been following-up daily expressing the need for some tangible update and finally got confirmation that my items have not moved 12 days later. Everything up until that point was "checking with dispatch". For the inconvenience, they offer a $30/day credit each day they miss the window (or in this case, 0.4% of the estimate per day). A day after requesting to speak with a manager, I received a call from Colonial supervision to address the delays. They explained that the truck my items were planned for has been delayed, and the soonest pickup for my belongings would be Monday January 30th. This did not happen. My items were delivered on February 6th (24 days after pickup). All of the items I packed myself were not damaged. My two flat screen TVs (charged extra for special packing/care by Colonial) were destroyed, and other items packed by Colonial saw damage. My office chair was also lost in the move, and my furniture was soaking wet. The driver was even shocked by how wet everything was, and could not explain why. Total damages estimated ~$2k - $3k. This transaction cost me over $6,000 and I only have items in worse condition than when I left them to show for it - 24 days after I left them. This was the most painful and regrettable expense I've ever made and I urge you not to make the same mistake with your choices. I should add that we arranged a vehicle transport through Colonial as well, with a similar pickup window but the vehicle carrier delayed our pickup last minute by 5 days and we were unable to comply with the last minute schedule change. The deposit paid for this unfulfilled service was not refunded either. Do not use this carrier, they are not a true freightliner - pay the extra dime for a professional crew to take you point to point and treat your items with care and respect. read more

See all

The 5 stars are for Donna from the resolution department of Colonial Van Lines whose troubleshooting was effective and efficient.

We hired them in July for a move across the country that required a month of storage. The entire process was a nightmare. At pick up they forgot to load a crib and two end tables. We had to give them away. The delivery took longer than anticipated. They gave us a 10-day window and delivered 11 days after that. That's a total of 21 days of sleeping on the floor without our belongings. Dispatch couldn't give me an update and had no idea where our belongs were located, nor give us an eta. In fact, we informed them of delivery. They had no idea dispatch contacted us directly for delivery. They charged us approximately $700 to transfer our belongings into a shuttle (smaller trailers) if needed; however, they transferred our belongings into an 18-wheeler. They still haven't refunded this money. Our belongings were kept in their storage for a month. And everything was delivered molding, with bugs inside some of the boxes. The smell itself was disgusting. Due to the unnecessary transfer of our belongings into a larger truck, all the boxes were delivered broken, squashed, dented, open, and damaged. Here is the following list and dollar amount of damage they caused: 1. Elliptical machine screen broken: $2000 2. Broken 55' Samsung TV (that the company packed): $800 3. Water damage on sectional sofa (that the company packed): $2700 4. Broken dollhouse: $100 5. Stains on upholstered rocking chair: $300 6. Stains on mattresses (that the company packed) 7. Dry cleaning bill for molded clothing (which includes jackets and men's suits): $500 8. Property damage: estimated $700 9. Missing glass for desk: $400 10. Scratches on the coffee table: $300 We filed a claim a few months ago and haven't received any news on this. Even if they refund the maximum amount, it still doesn't cover the monetary damage they caused our move. We've given Colonial Van Lines four months to resolve this issue and they have done nothing. Save yourself the trouble to look elsewhere. This company is unprofessional. read more

See all

Some furniture was not delivered, some furniture came so badly broken it is totally unusable, in all about $1600 in losses. They will likely only pay us $.060 per pound, maybe $150.00, if we go through all of the work involved in their claims process. Horrible service, will never ever use this company again. read more

Beware! they will pass you off to other companies to complete your move. My move started off well. i had lots of contact with them until I paid them and my items were picked up. My first problem was what they called an item vs what I called an item. ex. book case vs library. whatever. i had a few items the pickup guys had to pack, lamps lamp shades. mirrors... all went well. the two packers were great, they took pictures of everything they packed. the truck was packed tight. so far so good. I found out they were not with colonial. my stuff was on a truck to las vegas. from las vegas they would be moved into another truck, or storage, and then another truck. 3 weeks later they arrived in tx from my home in ut. i had an address change for delivery but the change did not get to the new drivers. i am now able to unload storage unit I am missing things. the boxes I had packed most were crushed, I had furniture broken. i could hardly understand the movers that unloaded my stuff into my storage, they assured me all were there. WRONG! i am missing rugs, lamps, lampshades kitchen items I have broken chairs and dressers.. next time I will use pods, etc. I tried to contact Colonial - yes I understand I signed off on the load. i want to know where do the items end up that got lost? i paid $12K for this move from hell. read more

Updating my review solely for Donna in the resolutions department. Donna was a standout from the rest of the team (who aided in our horrible experience). read more

Do not use. Quality and value are horrible. They broke lots of expensive items and then shrugged and offered us $57 for the thousands of dollars of damage they did. They literally snapped an Eames chair, something I would have not thought possible until I saw it done. Their insurance is a scam. As an example of how it works: I packed a box full of fragile items (and packed it just fine). I watched them drop that box on the sidewalk TWICE in front of my eyes, everything in the box shattered: and lo and behold they don't own a dime because I packed the box. They are clowns and they are crooks. Do not use. read more

****** BUYER BEWARE******* ZERO STARS! THEY LIE!!! THEY OUTSOURCE THE JOBS TO COMPANIES WITH HORRIBLE REVIEWS AND BBB COMPLAINTS THEN DO NOTHING TO HELP, ALLOW THE OUTSOURCED COMPANY TO OVER CHARGE, AND FAIL TO HELP WHEN PAID SERVICES AREN'T COMPLETED. NO HELP WHEN MOVERS ARE VISIBLY DAMAGING BELONGINGS!! THEY HAVE NO PROBLEM CALLING YOU TO TELL YOU THEY ARE BILLING HIGHER THAN CONTRACTED FOR! PRICES AND PAPERWORK CHANGED AFTER BEING SIGNED! I was very specific about the pick up dates needed and Colonial confirmed they had their own truck and crew available for the Full pack and move. The day prior to the scheduled move date I called to get an arrival times frame. Hours later I received a call informing me the drivers from BUDGET MOVING AND STORAGE out of Maryland will be arriving between 3-4pm for my full pack! The movers didn't even come close to a FULL PACK and they didn't even load all of my furniture listed on the inventory. I made MANY calls to customer service at Colonial without help or resolution. I was told to go get boxes and pack the rest of the house up (items in EVERY ROOM) after the movers left and ask the new owners of the house if I could store my belongings in their home until hopefully a moving crew could come get the items in the future! The movers changed the paperwork after I signed! The had the nerve to ask me for a tip even though they didn't complete the job! They strapped my mattresses to the back of the truck and didn't put them in the mattress cartons I paid for. They refused to remove them from the back even though they would be traveling across country! read more

Colonial Van Lines - BUYER BEWARE*THEY LIE!!! THEY OUTSOURCE THE JOBS TO COMPANIES WITH HORRIBLE REVIEWS AND BBB COMPLAINTS THEN DO NOTHING TO HELP! - Movers Near Me - Pompano Beach, Florida

See all

Colonial Van Lines is absolutely abysmal. It was the worst moving experience ever bar none. We had dozens of pieces of fine bone chine smashed because of inadequate packing. We had numerous pieces of furniture damaged because they were not wrapped in blankets but allowed to roll about in the van. An antique roll top desk and dresserv were ruined. Lamps and lamp shades were packed in boxes and then boots/shoes thrown on top of them. Lamp shades were ruined. Clothes were not hung in wardrobe boxes but rather just thrown in the bottom of the boxes with boots and tools tossed on top of them. I recently retired. Colonial destroyed a number of mementos/awards. These items may lack intrinsic value but are meaningful nonetheless. Some items never arrived. They simply disappeared. Do not ever hire Colonial Van Lines. If you do, you will regret it. read more

I recently moved from California to Wisconsin and decided on Colonial Van Lines to assist me. I was moving the equivalent of a 1 bedroom house and was quote $3,800. I found that acceptable. The subcontractor arrives to load the truck and after things are loaded quotes me a new price of $9,100! At this point I feel I don't have a choice. My delivery window was from January 30th to February 21st. That seemed excessive, but whatever. I was promised good communication. I received a call almost every day about the new invoice and balance due when my stuff is delivered. I also received regular calls saying "we don't know when your stuff is coming". I was called on a Sunday with less than a 24 hr window of when they would be coming. When they arrived there were several things missing including tools, an office chair, a lamp, etc. My mountain bike was scratched heavily. I had 2 wardrobe boxes that were heavy duty and there was only 1. They smashed one of the boxes and just dumped the contents together so what was once all nice and hung clothes is now a pile and wrinkled mess. This service isn't worth my initial quote and sure as hell isn't worth over $9,000!!! I'm furious. Do not use!! Father & Sons Moving was the subcontractor. If you see that name, beware. read more

See all