Large Move Unprofessional, Incomplete, and Misleading Moving Experience I hired Colonial Van Lines for a large move under two contracts, and the service fell far below what was promised. Misrepresentation of Expertise: Colonial promotes its "Colonial Van Lines University" as providing expert-trained staff. In reality, the coordinators did not offer the guidance or professionalism advertised. Poor Coordination: The contracts promised a personal moving coordinator. On Saturday, I raised multiple concerns, but by Sunday, no one was available to assist. Logistical Failures: Two trucks were scheduled to arrive simultaneously. Only one arrived. The Claims Director only acknowledged the second truck issue on March 11, 2026, with no prior communication. Improper Handling and Damage: Several valuable items were seriously damaged due to poor handling and inadequate packing. Furniture was not consistently blanket-wrapped, and items were not properly reassembled. Incomplete Packing: Nine drawers from the oversized kitchen island, built-in cabinets, the outdoor kitchen, and other critical areas were left unpacked. Stolen/Missing Items Investigation: Promised investigations for missing items were never completed. Improper Use of Materials: Charges applied for unused packing materials; boxes were reused and mislabelled, and inventory stickers were inaccurate, making it impossible to track items. Failure to Meet Contractual Obligations: Loading, unloading, disassembly, reassembly, and $20,000 coverage were not properly delivered. Overall, Colonial misrepresented staff expertise and failed to provide promised coordination, communication, and professional handling. The lack of timely information, damaged valuables, incomplete packing, missing items, and mismanaged inventory caused significant stress, delays, and loss. I cannot recommend their services. read more

Folks, PAY ATTENTION TO THESE 1 STAR REVIEWS! Your kids, dogs, jobs/company, and everything else will be subject to careless incompetence. DO NOT sign any paperwork or do business with this company because you will regret it. Upfront, very nice on the phone of course. Once you sign, you're stuck and they DO NOT care about you, your move, or your belongings. Moved from California to Idaho and we were told we had to rush straight to the new house to accept the delivery because they had no other drops. We ended up waiting a week and a half before they brought our stuff... They didn't communicate. When they did, different people told us they didn't know where our stuff was. We had only packed meds and materials for about 3 days, which was extra based on the timeline they provided. We had to go to the doctor, we had to go to the vet, and we had to eat out. We were left with nothing for school, nothing for work. etc. Their compensation? $30 per day... Do NOT sign that part of the contract without bumping it up if you choose to subject yourself to a disaster. Next time, I will be packing up some PODS myself and will NEVER trust a moving company again. read more

So I needed to move from Nevada to Arizona and I picked these guys because they were not the cheapest nor the most expensive and i dropped the ball a bit on my timeline so I needed them to come abs move in a short time frame. Other movers turned me down while they said sure. They are nice to work with, very responsive in the beginning and they walk you through everything. I paid them to pack up my whole house and then move it to my new place and they have me a number of just below $10,000 to do it which was cheaper than most other companies so I did it. I asked them one question that was important to me, are you guys a broker? Or will Colonial Van Line be the one moving my stuff. The girl on the phone assured me that Colonial themselves would be moving me. That turned out to be a lie The mover was on time and very professional on the day of the move. I can't say more nice things about the guy who showed up, but he was the only one. Was he suppose to pack up my 4 bedroom house and move it? No Colonial hired local help....from what I found out later, it was through Craigslist. These guys showed up and you could tell they were hungover, strung out, and drug users. I had one "mover" throwing up in my driveway ( better than in the house). I had them also tell me the other two workers were drug users and thrives in the local area. Hell one of them drank all my beer that I had in the fridge by the time the day was done, eh moving always drives me to drink as well I guess also, BUT, our trusty mover that showed Up that morning was again awesome and seemed more annoyed by his help than I was. I could tell that these guys were loading stuff on the truck and Wasn't suppose to get loaded and the stuff that needed to get loaded didn't. It was a huge cluster but behold most of my stuff got loaded and the other stuff that didn't get on that was suppose To? Well I had to rent a uhaul trailer on my own dime and pack the other stuff and drive it down. Our driver told me that it was time to pay 50% of the total invoice, I knew that and so I got my credit Card out and he had me fill out. Form to allow credit card authorization. The company on the form was called Mile High Movers out of Denver. This caught my attention as I didn't hire them I hired Colonial to move. I asked and the driver told me that Colonial hires other companies to help out. This was news to me. I would call that a broker, Colonial calls them "Agents". I would say same thing. Mile High Movers moved my house to Arizona in record time, beat me down there, because remember I had to pack another trailer with stuff that the local help didn't put on the truck. Then drive it down. Colonial VanLines called with a resolution expert named Donna. She is nice but you can tell she is or was in sales. She is a slick talker. They offered me $300 but said they would have to get it from the other company. There is a lot of back and forth and finally I'm hearing nothing. Why doesn't Colonial VanLines pay and go after the other company? Who knows. But I'm not impressed with how they handled anything. I would not trust these guys because if it does good than great but if something goes bad they won't fess up to it. read more

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Colonial Van Lines has been a nightmare. We are two days behind schedule and our second crew. The first crew showed up, two men argued in front of my son because one would not pay another, one walked off the job. The other one stayed, trying to wrap up items, until 10:30 p.m., when we told him we needed to get to bed. He damaged the wall and broke a mirror (see attached images). Customer service has been nowhere. Our original agent Alex Bach is ghosting us. Spoke with a manager (Ebony) finally when I refused to have them call me back. Customer service is the worst. We have moved FIVE times and will NEVER use Colonial again - never. (Job # 1661266). read more

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My experience with Colonial Van Lines was so terrible, I feel compelled to warn others. When I first spoke to a representative, I was very clear: if they couldn't commit to a specific pick-up window, I would find another company as I had a very restricted timeline to move for my new job. I was reassured multiple times that my request for a 1-2 day pickup window could be honored. Based on that, I moved forward and scheduled my flights to Arizona (from New York) so I could be present for the move as my stuff was in storage there. I was planning the move from Arizona to the midwest. I gave them Wednesday and Thursday (not posting specific dates on here) as the pickup options and was told they would "make a note" that Wednesday was preferable. As soon as I received the written quote, it said a three-day pickup window -- not the two days we had discussed. I flagged this immediately and was told, "That's just how the paperwork is written," but not to worry -- the internal notes still listed Wednesday as the target date. I also noticed a company named Purple Van Lines listed on the paperwork -- wasn't I working with Colonial? Turns out, Colonial outsources moves to third-party companies (a critical detail they never disclosed). Same story with my car transport -- also subcontracted to a different company. This bait-and-switch was never made clear upfront. Then things started to unravel. On Monday of the moving week -- just a day before my flight -- they finally called to say the pickup would be Friday that week, not the agreed-upon Wednesday. I had a non-refundable flight back Thursday. After much back-and-forth and pressure, they changed the moving crew to another third-party (Brothers & Son), who agreed to show up Thursday morning. To be clear: my original plan was fly in Tuesday, move Wednesday, fly out Thursday afternoon. Instead, I spent two days in limbo, completely uncertain when (or if) my things would be picked up. Worse, on Wednesday morning, I got a call saying the movers would be there in an hour. I waited -- for two hours. No one came. When I called back, I was told it was a mistake. Finally, Thursday morning, the movers arrived. But here's the kicker: after a little talking, a couple of the movers admitted they weren't professional -- they were just called up last minute by someone asking if they wanted to make extra cash. These were not trained movers -- just random guys helping load a truck. My items were handled by untrained labor hired off-the-cuff. For delivery, it got worse. I had told Colonial Van Lines multiple times I had a specific window for drop-off -- no earlier than the following Tuesday. Suddenly, I was told they'd deliver on Sunday, when my apartment complex wasn't even open. Again, no warning. Again, chaos. Throughout this entire ordeal: I spoke with 8+ different Colonial Van Lines reps - no single point of contact. I had to coordinate with multiple third-party companies for both the move and the vehicle. They gave me incorrect payment instructions -- I got a cashier's check for the wrong company because Colonial sent me the wrong info. My vehicle was picked up two days earlier than scheduled, without warning -- luckily a friend was available. A few of my items were broken -- which isn't surprising considering the lack of professional handling. The "movers" who unloaded my things at the destination were polite, but again -- not pros. One even said they were just helping out and had no formal affiliation with any moving company. To top it all off, I was never dealing with one consistent person. Every step of the way, I had to start over with a new rep who had little knowledge of what had already been discussed. There was no accountability, no communication, and no professionalism. Bottom line: Colonial Van Lines misrepresented what they could deliver, subcontracted everything without informing me, gave inconsistent and incorrect information, and left me scrambling during a stressful relocation. It was one of the most disorganized, misleading, and frustrating experiences of my life. If you value your time, your money, and your peace of mind, do not use Colonial Van Lines. read more

I don't typically leave bad reviews for companies as I try my best to be empathetic to unforeseen challenges when dealing with businesses. In this case I must say that Colonial Van Lines is an absolute scam of a service. First, they claim they are NOT a broker service. My experience for moving from MD to TN was that Colonial contracted my work to another company, Re-Moving America Inc, which is a third-party partner to Colonial Van Lines that my service was brokered to. Second, even though I went through all the three floors of my house and itemized anything I saw, my actual cost was DOUBLE the estimation. I did a lot of market research and received estimates from 4 other companies. Colonial Van Lines made the lowest estimation for the same number of items and then did a bait and switch to charge me 2x in the end. What hurts me most is that the management of this company, especially the escalation department manager's Lindsey, is horrifyingly rude and confrontational with their customer. I was appalled by the treatment and insinuations during my interactions with them. In all honesty, I do not mind paying good money for good service. I take issue with the bait and switch tactics. Telling me half way into packing up my house that my cost is double the original estimation and I have 7300lbs of extra weight is completely mind boggling to me, especially when I spent a long phone call with the rep to build the estimate as accurately as possible. I saw boxes after boxes with 1-2 items in them only, a single kitchen stool and a plastic jug in a large box. Wardrobe boxes 1/3 full and packed with paper to the top (nothing that can break). This is a scam and not indicative of a good service. Please save yourself a lot of heartache and financial damage and go with someone else with some more decency and honesty. read more

This was a move from Seattle area to Vail, Colorado. THEY DON'T DESERVE EVEN 1 RATING I would never use their service again, nor recommend them to anyone else. Initial contact was great, very friendly, positive and included packing and unpacking with dismantle and reassembly of furniture. Packers arrived, difficult to communicate with as English was their second language. Almost 2 hour delay, because they said I had a lot more to move than was originally quoted !! That should have been my first red flag, but I had limited time to get the move completed. I was pretty accurate and clear with what I wanted moved. After paperwork was signed and belongings packed up, they would not give me a copy of paperwork and what they had packed. Stand was removed from TV prior to packing. Second red flag. It was then difficult to get any delivery information, despite having a " moving representative ". She often did not return calls, didn't call when she stated she would and said driver would be in touch on a certain day and I never heard from them ! When belongings finally arrived, the driver was rude, stated I had not paid for unpacking at destination and would not put the TV back together. This was a terrible move. I will not recommend them to anyone else! The end price ended up being significantly more than the original quote, took much longer than expected and their insurance protection was a joke. Then couldn't get in touch with them to discuss the overcharges. I have moved belongings half way around the world, with much better communication, assistance and less cost than this place. DON'T USE THEM !!!! read more

Colonial Van Lines is a SCAM BROKER, they are not a moving company, they are a broker. Go look at their DOT page, max of 4 trucks. IF that's even up to date. They will tell you the lowest price you will hear and then hound you non-stop with promises they will not keep, telling you answers you want to hear but that are just lies. It's too good to be true, stop and find someone else. Don't want to? Okay, keep reading: We started this nightmare with Anthony D. from CVL, he was great on the phone, assured me they use their own trucks (they don't), assured me the moving timeline would be correct (it wasn't) and assured me my BINDING quote would not change (it doubled, and only at the time of pick up was this told to us, and what are we going to do, cancel everything and NOT move?). We also requested auto transport for one of our cars, and was given a discount since we were also using them to move. Guess what? They never found a driver in the full MONTH and a half since placing a deposit for the auto transport, so last minute we had to cancel and drive the car 18 hrs, wear and tear plus cost of gas and hotels because in a month this broker could not do the one thing meant to do: FIND A DRIVER. Also want to add it took them 2 months to process this deposit refund. After securing and paying a deposit on the -BINDING QUOTE- (it's not binding because they lie lie lie and opps, now your rate has doubled and its moving day so you're screwed!) We had maybe one or two emails sent reminding us of what to pack, not pack, moving FYI's, etc, but never any contact about the move itself. Anthony lied about the car transport, lied about CVL using their own fleet- a main reason we chose them, we would have run if we knew they were a crappy broker that cares ONLY about the money. The DOT site lists them as having 4 trucks. About a week out from the move, we suddenly have a new account manager, zero info on why the change, no info that anything said or communicated with Anthony was transferred to this Ebonie person. We are told and sent in writing on the contract the packers would be there to pack AND load on the same day, the 18th of April. Well, the singular old mover gets there, tells us its just packing today, pick up is the next day..... No, that is not what our contract says- just the start of all the contract breaching this company does. We are then surprised with what is DOUBLE our BINDING QUOTE ( see how not binding their binding bs is?), but what are we to do, we already were at the last day in our place, couldn't say no and scramble last minute for another company in what, 24 hours? Even the driver knew this company was shady as he broke down every line item and the why. The driver was the only good thing about this entire experience, thank you Dave. He used more boxes than what was quoted, so more money there. This was on me, I should have been watching like a hawk, but he packed like one or two items in a large box and sealed it, while at least two more boxes worth of stuff could fit in there. While our driver was great, he stayed in communication. The one frustrating thing was they sent one man, one old man to pack an entire 2 bedroom house by himself. Do you know how long that takes? Ill tell you: 10 hours. 10 hours of standing around while a single person packs a whole house, yet STILL manages to pack literal trash and things I said and marked to leave.. Save money and just pack yourself if you're dumb/unlucky enough to hire this company. Thankfully, when pick up came, he had a helper so things were loaded in about 4 hours. We were told the 21st-30th for a delivery window, but was promised it would be closer to the 21st- you guessed right, it was not. Our second account manager Ebonie J. called once to inform us when our driver would be there to pick up (she was wrong and not for the first time), and then went radio silent for the following 4 days. Our emails went unanswered, we had no help or contact from CVL during our move. When we FINALLY heard from her, it was to tell us our stuff was being loaded onto a second truck and she will reach out when they have a second driver.... Panic time, but we have Dave the Drivers number, his response? "Those sales reps don't know anything, I still have your stuff and will be there on the 26th". Again I cannot stress how much of a blessing this driver was, he told us on pick up when he expected to be in Vermont, told us he had two stops prior, and kept in communication when he was a day out. The time he said he would arrive was on point. Seriously, just stop reading and go phone Quality Relocation inc, I bet the experience would be much better, more honest. We were charged $812 for a shuttle on pickup and delivery since the complexes both could not accommodate a full size tractor trailer, however I still have NO idea what this "shuttle" even was as my stuff never left the van it was loaded on... WHAT SHUTTLE CVL, WHAT 1000$ SHUTTLE DID YOU USE Rest of the review in pics read more

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Such a scam of a company. Movers didn't show up 2 times in a row. I had to facilitate the move over the phone as I had already moved by this point - therefore I was unable to monitor the packing - everything was packed like crap, no boxes we labeled, and just a total disaster. Want to talk to a manager? Good luck - they refuse to put you in touch with anyone to help and refuse to give any contact information for management. AGAIN, this company sucks and should be shut down. read more

Worst movers period! Stay away from them if you value your time and property. They work as the middleman for smaller movers (like Posh movers). They will deliver your stuff partially and will not communicate with you. My stuff arrived nearly 3 months late, almost lost my job due to them holding my work equipment hostage for months. You get what you pay for, my warning to all! read more

Update to my 12/31/2025 posting. After about three weeks they did find my paintings and will deliver them to my home. The legs for the nightstands are lost and they reimbursed me for the cost. I still need to wait three months to get them attached. read more

To Whom It May Concern, My wife, Linda, and I recently moved from New Mexico to Florida to be closer to our children and grandchildren. This move was not a matter of convenience but a necessity for my wife's health and well-being, as she has recently endured two strokes and heart surgery. We entrusted Colonial Van Lines with this critical cross-country move, paying a deposit of $2,221.40 toward a "locked-in price" of $6,066.62. Unfortunately, this decision has resulted in one of the most appalling, unprofessional, and stress-inducing experiences we have ever endured. When the truck driver arrived on Monday, November 11, it quickly became evident that Colonial Van Lines operates in an unreliable, haphazard, and entirely unprofessional manner. The situation spiraled downhill with baffling miscommunication, unethical practices, and outright incompetence. First, the lack of coordination between Colonial Van Lines and the driver was glaring. The driver seemed entirely uninformed about what he was supposed to load. This led to a last-minute bait-and-switch price hike that left us with no choice but to pay more or have our move completely derailed. Additionally, the driver arrived without any support or crew--an unacceptable oversight for a cross-country move. Eventually, two individuals, questionably hired via Craigslist, arrived with no knowledge of the situation or connection to the driver. This is far from the professional service your company claims to offer. As the chaotic loading process concluded, my wife and I were left deeply uneasy about whether our belongings would ever make it to Florida. Unfortunately, our worst fears began to materialize upon our arrival. On Saturday, November 16, we were contacted by a representative named "Mansour," who asked about our availability for delivery. Despite assurances that we would hear directly from the delivery driver, we waited for days without any clear communication. Finally, we received a "confirmed" delivery window for today, November 21, between 1:00 PM and 4:00 PM ET. A subsequent confirmation from the driver narrowed this to 1:30 PM to 2:30 PM ET. Yet, just hours later, we were informed that no delivery would take place today and that we would need to wait another three days--until Sunday, November 24. This is an outrageous and entirely unacceptable situation. Since November 13, we have been without a bed to sleep on, chairs to sit on, clean clothes, furniture, or basic necessities. Linda's health conditions make sleeping on the floor not just uncomfortable but potentially harmful. Asking us to endure additional delays after such an egregiously mishandled move is beyond comprehension. Colonial Van Lines has not just failed to meet its obligations--it has inflicted unnecessary stress, inconvenience, and potential harm to my wife's health. Therefore, we demand the following: 1. Immediate delivery of our belongings--today, not tomorrow, not in three days. 2. Reimbursement of our $2,221.40 deposit due to the unacceptable breach of your contractual and professional obligations. 3. Waiver of the remaining $4,608.31 balance and the additional last-minute shuttle fee of $750 as compensation for the extensive physical, emotional, and financial toll this ordeal has caused. As consumers who purchased a service, we should be able to have a reasonable expectation that the services will be rendered as advertised on the company's website. Their website states that they provide "highly accurate, transparent quotes with no surprises". This whole experience has been disgraceful and entirely unforgivable. You don't text the client and state "We will be there between 1:30 and 2:30 pm today and then at 2:15 call the client to say they won't be arriving because of traffic and a weight ticket, but we will be there on Sunday. If this matter is not resolved immediately, Colonial Van Lines will face legal action, including but not limited to a medical lawsuit for the harm caused by your company's negligence and failures. Rectify this situation now. Sincerely, Richard and Linda Smith read more

They quote a low price and then start coming up with additional fraudulent costs such as overweight, the need to transfer the goods to a smaller truck and on and on. Do not use this company!!! read more

Yelp asks three questions when reviewing a business. * Is this company Reliable? No * Does this company offer Good Value? No * Is this company Responsive? No Before we sold our house, we did an extensive search of state to state national van lines. Because Colonial Van Lines is a Florida based company, for the most part they received high marks from what I assume are locals who liked them. The weakness in this category, is the limit of seasoned reviewers on Yelpn. IE: Yelpers who have very few reviews and give a business Five Star. After nearly thirteen years of reviewing on Yelp, this is always a "red flag" and very suspicious. Getting back to their three questions, my wife and I have made 2 to 3 calls (minimum) almost everyday, prior to our move, trying to nail down an arrival date for our move. They blew through every "Arrival Window" they gave us. They even tried telling us they would be here, this Friday or Saturday or Sunday, seeming unaware that it was Good Friday and Easter weekend. And no, they did come then either. Once they give you a quote and get your deposit, they're MIA. Zero Stars. Avoid Colonial at all costs. Today, we are still waiting thirty days later for several forgotten/missing items that are in a warehouse, waiting for a truck to drop them off. Their "Resolution Team" is a joke. They knows nothing about your furniture, nor where their driver is with it. Their Logistics folks also cannot tell you anything about where your move, nor where their driver is. Really? Avoid. Avoid. Avoid. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

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terrible, they tell you they don't use 3rd party contractors and then a have a 3rd party contractor do your move and overcharge you

NIGHTMARE; impossible to get ahold of my account reps, both the sales team and the account management team. I was told on Friday that I would be contacted that day to confirm pickup time for Monday. After calling over 5 times, without a callback from my sales rep, I finally got thru to the customer service line, who confirmed that my pick up day would be the next day, Tuesday from 10-1; 1:00 being the absolute latest they would be there. It's currently 3:30. I've tried getting thru to the customer care team multiple times, 50/50 answer rate. The company they used also scheduled a move before mine, meaning the packers are going to be exhausted, while I've been waiting around the past 2 days, trying to get information. AND THIS JUST THE PICK UP EXPERIENCE. read more

Do not work with this company. First, they're a broker not a moving company. Their communication is terrible, which is exactly what you don't need during a huge stressful move. They consistently withheld information, said they would follow-up and then wouldn't follow-up. Their lack of communication made us lose money, time with family and friends, and doctors appointments. They do not care about you at all or your things. If they offer you a refund or you request a refund, they insult you. They deserve ZERO stars. read more

Do not contract with this company. There are many reviews along the same lines so Ill keep this short. Daughter quotes $3800 to move from Bellevue Wa to Austin. Truck left two weeks ago and wont arrive until tomorrow. Final bill 6k! She paid roughly $1400 upfront. Originally they told her last week delivery then, for the entirety of last week they couldnt tell her where the truck was or when it would show. Finally, yesterday, they gave status with projected delivery Sunday. Best I can tell Colonial is a broker. They collect the deposit which likely goes to them. They then contract with another company who earns the balance. Their upfront hook is to suck the customer in on a low bid and then stick it to them once the local company picks up your stuff. I would avoid at all cost. Its a scam and yet due to the low relative cost and the expense to pursue them legally I think most people just pay the bill and move on. We will be pursuing with the state of Florida as this is where they base out of but again, Id just avoid them at all cost. Hoping this keeps some other trusting family or individual from experiencing what my daughter did. Follow up posting: Colonial immediately contacted my daughter and adjusted the bill to make this right. They were consistent in communication and made things right. Sometime things go wrong in business and how it gets resolved speaks volumes about a company. read more

Colonial Van Lines recently moved us from Tyler, TX to Madison, MS. There were very flexible and helpful as our move date changed several times. The movers were very careful and efficiently packed our belongings. They communicated with us very well and made sure we understood what they were doing and what their schedule was and what to expect. read more

Colonial Van Lines has failed in multiple areas of performance regarding my contracted move from Florida to Texas. Their repeated breaches, misrepresentations, and negligence caused me severe financial harm, and inflicted medical trauma upon the 77 rescue animals also being transported in this move. At contract signing, I was expressly told by Diana Morillo that delivery would occur in two to five days of pickup. At no point was I advised of any potential delays or staffing issues. Only after I was already under contract, and on day twenty eight waiting for delivery did Colonial's representative, Hope, admit "I will tell you honestly, we have a driver shortage ," which ultimately resulted in a 37-day delay before final delivery. Had I been informed of this reality I would never hired Colonial. Colonial was provided with an accurate room-by-room inventory list on two separate occasions. A professional moving company is expected to calculate square footage and truckload requirements accurately. Had Colonial disclosed that my goods would require two separate trips, and would have to abandon my belongings outside an empty residence. I would have sought another carrier. I emphasized, in three separate conversations with Diana Morillo, and Supervisor Dev, that I bore responsibility for 77 rescue animals being transported 1200 miles. I spent months preparing-purchasing and outfitting a cargo van with cages and supplies to ensure their health and safety in the max planned transportation of 30 hours. I made adjustments to meet Colonial's request for an earlier departure. Loading of the animals began at 3:00 a.m., and all were secured in the van by 7:30 a.m. for Colonial's promised arrival between 8:00 - 12:00. Colonial canceled my pickup without notification. I discovered this only after calling at 1:30 to inquire about the truck's absence. Supervisor Dev returned my call two hours later. He acknowledged the urgency of the situation and promised compensation, later specifying $100 per day. In reliance upon that representation, I attempted to mitigate damages. In reality, Colonial paid only $30 per day. Because the house and rescue facility were already 100% packed and cleaned for my departure that day, and in order to reduce the compounded stress of repeated loading and unloading on the feline nature, I had no choice but to keep them secured in their cages inside the van. Due to Colonial's repeated failures to reschedule my pickup in a timely manner, the animals remained confined in a running vehicle under rising Florida heat for 96 continuous hours. When the crew eventually arrived six hours late, did not finish loading until after 9:00 p.m, and then informing me 200 items would have to remain due to the first load being packed inefficiently, further adding to my stress and delaying my departure. As a result, I was then forced to drive 23 hours straight to Texas, immediately set up the new rescue facility, and complete the five-hour unloading process without rest. In total, the cats endured 121 hours of traumatic confinement directly caused by Colonial's negligence and failure to perform under contract. When this was reported to Colonial's representative Hope she stated "nowhere in the notes could she find the fact I was transporting livestock." This confinement caused observable physical distress in the cats from the stress, trauma, and heat. Upon arrival it was necessary to rehydrate multiple cats with sub-q fluids to reduce symptoms of dehydration, and a week later, the emergency critical care and surgery to implant a feeding tube into an adult to reverse the life-threatening Feline Hepatic Lipidosis triggered by this period of not eating from the stress. In addition three senior cats have not been able to recover, and have steadily declined. I have successfully completed multiple long-distance moves from Missouri to Montana to Florida without any harm for hundreds of felines. The harm caused here is directly attributable to Colonial's failures. In addition, the moving crew damaged my residence, including the entry door, banister, door casings, baseboards, and drywall. When I protested, crew members laughed, and dismissed my concerns stating "A scratch is better than a hole." Such conduct is unprofessional. As of now 7 calls. to Colonial requesting management contact me have been ignored. The documented damages include $2,025 replacement cost for damaged items. Replacement costs of missing items $3,500. Emergency veterinarian services at Blue Pearl Pet Hospital $13,000. Total direct and consequential losses $18,525.00 Colonial Van Lines moving costs. 10.134.78 Full moving cost $28,659.78 read more

Worst ever be careful had lots of dam on furniture Need to send pics big $2500 deductible. No great contact on phone. They don't care at all. My son used them total disaster. Be careful on their rates. Just awful. read more

I have moved alot over the years, using various moving companies. This is without a doubt the WORST moving company I have ever used. They couldn't do the simplest things right, like getting my new address correct (4 requests and it wasn't fixed) and estimating the components of my home (multiple calls and it still didn't get corrected). I had 8 different people calling me, which required me to repeat the requirements of my move and they changed the cost of the move multiple times. On the moving day, I found out that Colonial subcontracted with United Van Line, so they didn't even perform my move! The loading crew couldn't give me an inventory list at the pickup site and was basically told there was no guarantee that all of my stuff would be unloaded at the delivery site. Do to the way the truck was loaded, I have dishes and a bookshelf destroyed. NEVER USE THIS VENDOR FOR YOUR MOVING NEEDS!!! read more

Overall, horrible moving experience. Colonial Van Lines was my moving agent but farmed the job out to United/Armstrong Van Lines. Colonial had good telephone service and customer support. The pick-up (in New Jersey) went well and organized. It went into storage in Randolph, NJ to a warehouse located 9 Aspen Drive. All items were inventoried with a unique number. Fast forward to delivery to North Carolina, 5 month later... Unprofessional crew wearing Armstrong Movers shirts, one driver and two unloaders from nearby Wilmington. Two (of their)girlfriends showed up too, not sure why. Crew had no regard for handling others belongings, ignored "FRAGILE" signage on items. Crushed fragile boxes with heavier boxes, sideways and upside down. Watched them yanking, shoving and forcing boxes and furniture. I did intervene and comment but the language barrier brought only nods and smiles. I was told by Colonial to check in the inventoried items by numbers, which I did. They called it BINGO. Lost a large and heavy base to dining table, which blows my mind. Driver remarked to me that upon his pick up at the warehouse, items were not inventoried onto the truck. He was told to "take everything over there". Damaged several expensive pieces and totally destroyed a Big Green Egg and missing a couple book boxes. They delivered to me someone else's mattress where I had to chase them to take that back with them. While in my home, the girlfriends charged their phone and ultimately took our charging cords which we did not realize until later that evening. Moral of the move: Get third party insurance. Mover will pay you 60 cents PER POUND, not value of your items. It wont matter if the break or lose your belongings. This is a one star review. read more

Our move from San Antonio, TX, to Laveen, AZ--booked through Colonial Van Lines but executed by its subcontractor Father & Son Movers--has been marred by broken promises and silence. Father & Son collected our goods on 26 June and assured delivery on 28 June; instead, the shipment never left Texas, and each "revised" window (4-5 July, then 9-10 July, now 14-15 July) has slipped without notice. As of today, 11 July, we still have no belongings, no accountability, and virtually no direct communication from the carrier OR Father & Sons--only sporadic updates from Colonial's representative, Traveen, whose efforts are the sole bright spot. I will note that at each time we've heard from Traveen, we were told that "The driver is on the road now" but today, July 11, about 20 minutes ago, we were informed that our household goods are still sitting somewhere in Texas. So clearly, Colonial and/or Father & Sons are lying, inept, and/or both. This two-week ordeal of misinformation and delay is unacceptable. We urge Colonial to reevaluate its partnership with Father & Son Movers so future customers are not subjected to similar treatment. IF our belongings actually arrive, we'll provide an additional update but at this point, we are searching for legal representation as we aren't even sure if Father & Sons even has our belongings in their possession. read more

Seemingly organized and appeared to have good communication skills. Movers even appeared to be prrofessional and great. THIS IS NOT THE CASE...took little care with items and damaged them. Even with the insurance, Colonial took more than 100 days to take very little to NO responsibility. Absolute worst cross country experience and would never trust them with a move. read more

Everything from start to finish was a disaster. The pickup date THEY set was a Sunday from 10 am-2 pm. The movers called & had rescheduled so many times throughout the day they had planned to pick my things up at 9 pm when I finally refused. They showed up at 7 am the next morning (& took 5 hours to load my one bedroom apartment, so imagine I let them in at 9 pm?). Rude and with conflicting information than I had confirmed with someone over the phone, causing additional charges ONCE AGAIN. The movers left copious amounts of trash in my floor didn't even bother to bag it up. Since it was around the holidays, I had asked if I'd be able to have a 24-48 hour window notice for drop off so I could spend the holidays with my family & not have to worry about driving to another state to sit alone & wait for my things. The person I had been in contact with from customer service was so reassuring that she would provide 48 hours notice since I had an 11 hour drive. They showed up a day early with way less than 24 hours of notice --they called at 6:45 pm & told me they'd be there by 10 am--not possible for me to get there. & when I told them that the company told me it would arrive the next day the man told me "we don't have contact with them" :) lol so the customer service people have no contact with the men that actually have my belongings. Every time I spoke with someone it took forever to get through to them. I was told part of the service they provide was fully staging my apartment & reassembling everything. Considering they arrived a whole day early & had zero budge despite THEIR COMPANY being the one setting the date, I had to have a friend go to my drop off location & she explicitly told them where to put everything & asked them to call before they left so she could confirm they did what I asked & held their end of the deal I paid for. They just threw everything in my living room. Didn't even assemble my furniture. Absolutely horrible from start to finish. Broken things. Missing 8x10 rug. This company & all parts of it are so poor. I'd carry my stuff on my back before I'd choose this company again. read more

Colonial Van Lines was a blessing in our relocation. From quote, to arrival, to cross states (3) relocation, I could not have asked for a better move. Kind, courteous, professional and customer oriented. Colonial Van Lines was a blessing in our relocation. read more

This company is a criminal scam. We were moving across country and were quoted a reasonable price. We gave them a deposit of 1500 dollars. And just as the move date was about to happen, they submitted a new estimate with a lower weight limit and almost an extra 700 dollars tacked on. Do not use this company. For the love of God, save yourself the nightmare. read more

Advice to anyone using Colonial- if you have a lot of high value breakables get the strongly consider getting the Full Valuation insurance coverage. Otherwise standard coverage is $.60/lb. I had 16 items broken/shattered due to poor packing and did not get Full coverage. Based on weight I will get $232. Restoration Hardware Glass column floor lamps- shattered- I didn't even bother to open the packaging b/c you could hear the glass ; missing both lamp shades as well! Large terracotta urn- shattered, brass pendant lamps packed at bottom of a box- shattered. This is poor packaging and loading of the moving van itself. Your stuff is going to move/shake/bump against other stuff in the trailer. Make sure if you are paying them to pack your stuff- they pack well. Disappointed in myself for not getting full coverage; and disappointed in Colonial for not taking better care. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

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colonial van lines are crooks and scammers they are currently holding our stuff and have had it for over a month and refuse to let us gain access to the storage so we can move it ourselves instead charging us 4,500 or they will auction our stuff off.... which was not stated in the contract so they're basically stealing our belongings at this point when we do get our hand on our things and I find out like other customers our stuff has been stolen and damaged I will be filing a lawsuit attorney's have been hired and working to build a case now. I have ashes of a loved one in those boxes and valuable irreplaceable items in there as well if damage has been done to expensive items or any dishes my lawyer will be serving them immediately.... do not a I repeat do not hire these guys more than over 50 reviews have had the same issues with these scammers. read more

Do Not Use This Company: Expensive, Not Worth It, Not Fully Competent Note: Colonial Van Lines tried to get this review removed on a technicality rather than contact me to make it right. 7/16/2024 a few hours after review was written. I spoke with representative X who assured me that Colonial was family owned, detail oriented and in particular that my pick up and drop off would be timely. Y in QA followed up. I did everything they asked of me and paid almost $7000 for a 1000 mile move to be sure there were no problems. X also told me they do not subcontract out, which is simply a bald-faced lie. I wish I had read reviews more carefully and gone with a more reputable outfit. As of today a representative called me in broken English to tell me the driver would be delayed 24 hours. I believe her name was Z. There was nothing she could do, there was no supervisor I could talk to and basically told me F*** You with barely disguised hostility. It was obvious she was used to telling people too bad for you. This will cost me nearly $1000 in lost Airbnb fees and screws up my timeline in a variety of ways. Liars, unreliable and expensive to boot. Do not use. Should the company find a way to make this right, I may amend or remove this review. Should further problems arise I will detail them here and take other action, as appropriate. Edit: Colonial sent ZZ who was really nice and packed our stuff beautifully. He reported to me that Colonial was aware he was beyond the 14 hour Federal Guidelines for driving a semi, but encouraged him ( a company rep confirmed this) to rent a U-Haul OUT OF HIS OWN POCKET (seriously how cheap is this company) and continue working which he did until at least seven O'clock for at least 21 hours of continuous work and driving. He also said he was late in the first place because of Colonial logistical errors around packing materials. He did pack our stuff well, so it seemed. He arrived on time to our new location and his crew of one professional and four locals (including a driver who fell asleep in our neighbors driveway for some reason) unpacked quite quickly. Unfortunately upon inspection many items were damaged: - Two high-end barbells - 65-Inch TV - Antique table - Antique Side Table - Sleep number Bed - C2 Rower - Desk - More I am sure He and the crew were not competent at re-assembling the things they took apart, took no photos or notes and were barely able to reassemble a simple steel bed frame. Multiple missing parts of various items This job was not cheap: I have used high-end services before and they were PERFECT: on-time, professional, beautiful packing, no damage, able to disassemble and reassemble complex items perfectly. I will do much more careful research should I use full service movers again: I'm thinking I will pay for pro packing and unpacking and do the dang driving myself. Date of experience: July 12, 2024 read more

DO NOT USE this company unless you want to be severely aggravated. We hired Colonial to move us from San Diego to Denver with a pick up date of 1/23 and a delivery date not later than 1/31. It took until 2/20 for all of our belongings to be delivered, close to one month, during which time we first lived in a hotel and then on an air mattress. This is only the beginning. The company that showed up to move us on 1/23 was not Colonial, but apparently some subcontractor that I had never heard of, and most importantly, I was not told by Colonial beforehand that they use subcontractors. To make it worse, the truck they sent was too small, so some of our things were tied to the outside of the rear of the truck. Even worse, about 8-9 months ago I purchased a very nice desk for $800 from a consignment store. The company that delivered it at that time had no trouble placing it in our home. Well, the subcontractors could not move it out of the room in which it was located, so it was left there. The next day I had to hire the local mover, for $150, who delivered it 8-9 months ago to move it out of the house into the garage. I was told all along by Colonial that they would send someone to retrieve and deliver the desk. NEVER HAPPENED, so in the end I had to give my $800 desk away for nothing. No apology from Colonial, nothing. To top it off, when the subcontractors finally delivered our things, they insisted to be paid something like $500 or more than the contract I signed with Colonial, and would not unload until I paid them. I also hired Colonial to transport one car to Denver. Again, they use a subcontractor, and while the delivery was on time, the company would not accept a credit card, only cash, which again I was not told of ahead of time by Colonial. So again, unless you want to be wildly aggravated, annoyed and inconvenienced, do not use this company. read more

After my experience with Colonial Van Lines, they reached out to me and did everything that the could to help the situation. So, I updated the star rating on my review to reflect their efforts. read more

In short and for real DO NOT CHOSE THIS COMPANY, you've been warned just like other reviews, they will up charge you, lie to you and BS you every step of the way! I've used Colonial Vans moving to New York and they were fine. I thought it's a good idea to use their services again moving from Austin to Denver, but no, things have changed dramatically in this company, their office team to put mildly completely incompetent including their customer support feedback officer, They DO NOT Listen they do give you a word vomit explanation to justify their none sense up chargers. Please be aware wherever they quote you, IT WILL INCREASE to match (or exceed) the standard market pricing read more below: For start, their office personal is COMPELTELY disconnected from dispatch (the people who actually do the work) my initial office contact gave a good quote then couple of weeks later him and his boss decided to added S.IT 500$ fee, what they explained temporary storage FOR NO REASON, they base their delivery window on nonrealistic scenario (if they pick your stuff today, they will deliver in two days, dispatch laughed at that when I've shared that) I've simply asked are you confident as I will make my travel plan accordingly, they couldn't be sure. When they came to pick up my stuff, they didn't call and just showed up at 9, they've added a long walk (another deceptive upcharge) where they play with their estimate policy (up to 75 feet included) from van to apartment they charged me for 160 and didn't exclude the 75 (very deceptive), the guys were waiting on the office for one and half hour (not kidding) sitting doing nothing in Texas heat until the quote is updated. At delivery, they didn't show up for "labor issues" which I've learned after talking directly to the driver which happen but my account manager was clueless when she called to check but that didn't stop her from asking to collect the final payment and I'm like for what?! No one showed up! Speaking of account manager in my case, all respect was completely useless, she didn't help coordinate between dispatch and updating me on what's happening, every time she calls and I ask a simple question she had no idea had to call me back. At the day of pick-up, she was out of office and didn't handover her work to anyone else on her team and I had to deal with customer service, furthermore they will spam you with automated emails and when you email back, they won't respond, they also use each other emails so you don't know who is who. At the end They DID NOT use the temporarily storage, the truck delivery guy (an awesome guy) confirmed that. also, my tracking (YES I'VE TRACKED MY SHIPMENT EVERY STEP OF THE WAY), the office people confirmed they did very confidently while I was factually checking the shipment... Be aware, unlike other services they will pick up and delivery using the same 18-wheeler, you guessed it, long walk will be added since they won't be able to park it, surprise! Lastly, luckily, I'm experienced in moving, everything was disassembled (chairs, tables etc) and wrapped furniture, boxes were sealed. However, they ended up cracking the base of my media console (marble top 1300$), the console is suspended and they should've just removed the base, I was too overwhelmed from everything to think about it and they should've known better. read more

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All of our furniture came with damage to it. It is quite unbelievable how every piece was damaged, and the cost did not justify the work. These movers are not professionals. Damaged my house when loading and damaged each item when it arrived, even dropping a antique coat rack right in front of us, breaking it. read more

I have never written a negative review for a company before but felt it was so important to try and prevent others from using them. We had to finish our move ourselves the day of our house closing and 12 items of furniture were damaged! They were horrible to work with. They kept trying to blame us for the problems with the move and were both unhelpful and unapologetic about the damages. Please do not use them and spread the word. They should not be in business. read more

I posted a negative review about Colonial Van Line so they posted "we can't find your job number please call us so we can resolve this". I guess they want Yelp readers to think they are responsive. The number the "Business Manager" left is basically a 1-800 number that went to a generic "customer service" rep who knew nothing about my job. I was on hold for 9 minutes while she "tried to get the right person." She then asked if someone could call me back so I didn't have to continue to wait. I did receive a call back explaining that until I send in my list of damaged items, they don't want to talk about compensation for the missed day on the front end. read more

This update is only for Donna in the resolutions department for getting me some compensation for the many issues I encountered during my cross country move. At least now I can happily put this move behind me. Much appreciation to Donna. read more

Updating to let everyone know they stole way more than I even realized. Insane amounts of things are missing. It took me a while to realize how much wasn't delivered because I didn't need those items until recently. They stole all my winter coats and boots. 100% DO NOT USE THIS MOVING COMPANY! I'm now convinced it's all a scam. They don't even use colonial van line trucks to pick up or deliver your items. SO SO SKETCHY! Wish I could go back in time and pick a different company. They absolutely stole my stuff. I'm disgusted there are businesses out there operating like this. Pick someone else to do your moving! read more

ZERO STARS (NEVER AGAIN) Contracted for move from Catskills to Prosper TX. Requested the contents of 4 bedroom house be put in storage pending purchase of a new home. I thought I contracted Colonial but instead ATL Moving from Georgia shows up to do the job. Didn't think much of it as I expect they will have screened every company Colonial works with. Packing and pick up went okay however they never numbered the boxes so how do I know the final count (cause you are charged for each box) and how will I know I got all my stuff? I have done this countless times across the globe and never seen this. Oh and the last truck load was too much so they had my mattresses and box springs tied to the van on the lift gate. I called November 1st to request delivery as of Dec 3rd at our new address as Jonathan told me they needed 3-4 week notice. Instead I was told I had to wait till middle of January 2022. After escalating the matter I was told I was a liar and they would contact ATL Moving to see if they could deliver sooner. From Nov 15th till Dec 17th, ALL MY CALLS, VOICEMAILS, EMAILS were ignored by Colonial Van Lines. No one responded!!! I decided to take matters into my own hands as I had a phone number and email address of ATL Moving. Long story... they agree to deliver on Dec 24th. On the day the van shows up with 2 men, supposedly from ATL Moving. They said they were told to drop the stuff off. No reassembling of furniture, no helping unwrap, just dump and run. They even begged for my 3 sons to help unload the truck cause it was too much for them. So eventually they decided to leave the mattresses on my driveway, heavy furniture in the hallways or downstairs instead of upstairs and left to pick up a second truck load. Only to have their dispatch call that they had truck problems and were unable to complete the job. Why can't you just hire an replacement truck? Or find a mechanic? But no they would be back first thing in the morning on Xmas Day. I tried calling both Colonial and ATL that morning but no one answered so who knew if they would be coming or not. At 12:30pm on Xmas day they show up, with help. But 1 guy proceeds to spend the entire afternoon in the truck "cause he had issues". So yep, everyone who was at my house for Xmas dinner was asked to help unload. What a freakin' nightmare. Damaged mattresses, mouse droppings, roaches, damage to a box spring (rodent bites and urine) amongst other things!! So I file a complaint and call 2 weeks later to see what kind of a refund or compensation they are willing to offer... and the guy at Colonial who took my complaint down no longer works there. Please do yourself a favor... look elsewhere!! And to think I was hoping to give them a second job as well. No way... never ever again. And I am still waiting to hear from Colonial!!! 1/28/22 - update: with the assistance of Donna, Colonial's resolution manager, who deserves 5 stars for her efforts, we have come to a compromise. She was true to her word and tried her best to resolve the matter. And last but not least, we will now wait for the insurance claim. read more

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