Yelp asks three questions when reviewing a business. * Is this company Reliable? No * Does this company offer Good Value? No * Is this company Responsive? No Before we sold our house, we did an extensive search of state to state national van lines. Because Colonial Van Lines is a Florida based company, for the most part they received high marks from what I assume are locals who liked them. The weakness in this category, is the limit of seasoned reviewers on Yelpn. IE: Yelpers who have very few reviews and give a business Five Star. After nearly thirteen years of reviewing on Yelp, this is always a "red flag" and very suspicious. Getting back to their three questions, my wife and I have made 2 to 3 calls (minimum) almost everyday, prior to our move, trying to nail down an arrival date for our move. They blew through every "Arrival Window" they gave us. They even tried telling us they would be here, this Friday or Saturday or Sunday, seeming unaware that it was Good Friday and Easter weekend. And no, they did come then either. Once they give you a quote and get your deposit, they're MIA. Zero Stars. Avoid Colonial at all costs. Today, we are still waiting thirty days later for several forgotten/missing items that are in a warehouse, waiting for a truck to drop them off. Their "Resolution Team" is a joke. They knows nothing about your furniture, nor where their driver is with it. Their Logistics folks also cannot tell you anything about where your move, nor where their driver is. Really? Avoid. Avoid. Avoid. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

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I have moved alot over the years, using various moving companies. This is without a doubt the WORST moving company I have ever used. They couldn't do the simplest things right, like getting my new address correct (4 requests and it wasn't fixed) and estimating the components of my home (multiple calls and it still didn't get corrected). I had 8 different people calling me, which required me to repeat the requirements of my move and they changed the cost of the move multiple times. On the moving day, I found out that Colonial subcontracted with United Van Line, so they didn't even perform my move! The loading crew couldn't give me an inventory list at the pickup site and was basically told there was no guarantee that all of my stuff would be unloaded at the delivery site. Do to the way the truck was loaded, I have dishes and a bookshelf destroyed. NEVER USE THIS VENDOR FOR YOUR MOVING NEEDS!!! read more

Overall, horrible moving experience. Colonial Van Lines was my moving agent but farmed the job out to United/Armstrong Van Lines. Colonial had good telephone service and customer support. The pick-up (in New Jersey) went well and organized. It went into storage in Randolph, NJ to a warehouse located 9 Aspen Drive. All items were inventoried with a unique number. Fast forward to delivery to North Carolina, 5 month later... Unprofessional crew wearing Armstrong Movers shirts, one driver and two unloaders from nearby Wilmington. Two (of their)girlfriends showed up too, not sure why. Crew had no regard for handling others belongings, ignored "FRAGILE" signage on items. Crushed fragile boxes with heavier boxes, sideways and upside down. Watched them yanking, shoving and forcing boxes and furniture. I did intervene and comment but the language barrier brought only nods and smiles. I was told by Colonial to check in the inventoried items by numbers, which I did. They called it BINGO. Lost a large and heavy base to dining table, which blows my mind. Driver remarked to me that upon his pick up at the warehouse, items were not inventoried onto the truck. He was told to "take everything over there". Damaged several expensive pieces and totally destroyed a Big Green Egg and missing a couple book boxes. They delivered to me someone else's mattress where I had to chase them to take that back with them. While in my home, the girlfriends charged their phone and ultimately took our charging cords which we did not realize until later that evening. Moral of the move: Get third party insurance. Mover will pay you 60 cents PER POUND, not value of your items. It wont matter if the break or lose your belongings. This is a one star review. read more

Seemingly organized and appeared to have good communication skills. Movers even appeared to be prrofessional and great. THIS IS NOT THE CASE...took little care with items and damaged them. Even with the insurance, Colonial took more than 100 days to take very little to NO responsibility. Absolute worst cross country experience and would never trust them with a move. read more

Our move from San Antonio, TX, to Laveen, AZ--booked through Colonial Van Lines but executed by its subcontractor Father & Son Movers--has been marred by broken promises and silence. Father & Son collected our goods on 26 June and assured delivery on 28 June; instead, the shipment never left Texas, and each "revised" window (4-5 July, then 9-10 July, now 14-15 July) has slipped without notice. As of today, 11 July, we still have no belongings, no accountability, and virtually no direct communication from the carrier OR Father & Sons--only sporadic updates from Colonial's representative, Traveen, whose efforts are the sole bright spot. I will note that at each time we've heard from Traveen, we were told that "The driver is on the road now" but today, July 11, about 20 minutes ago, we were informed that our household goods are still sitting somewhere in Texas. So clearly, Colonial and/or Father & Sons are lying, inept, and/or both. This two-week ordeal of misinformation and delay is unacceptable. We urge Colonial to reevaluate its partnership with Father & Son Movers so future customers are not subjected to similar treatment. IF our belongings actually arrive, we'll provide an additional update but at this point, we are searching for legal representation as we aren't even sure if Father & Sons even has our belongings in their possession. read more

Everything from start to finish was a disaster. The pickup date THEY set was a Sunday from 10 am-2 pm. The movers called & had rescheduled so many times throughout the day they had planned to pick my things up at 9 pm when I finally refused. They showed up at 7 am the next morning (& took 5 hours to load my one bedroom apartment, so imagine I let them in at 9 pm?). Rude and with conflicting information than I had confirmed with someone over the phone, causing additional charges ONCE AGAIN. The movers left copious amounts of trash in my floor didn't even bother to bag it up. Since it was around the holidays, I had asked if I'd be able to have a 24-48 hour window notice for drop off so I could spend the holidays with my family & not have to worry about driving to another state to sit alone & wait for my things. The person I had been in contact with from customer service was so reassuring that she would provide 48 hours notice since I had an 11 hour drive. They showed up a day early with way less than 24 hours of notice --they called at 6:45 pm & told me they'd be there by 10 am--not possible for me to get there. & when I told them that the company told me it would arrive the next day the man told me "we don't have contact with them" :) lol so the customer service people have no contact with the men that actually have my belongings. Every time I spoke with someone it took forever to get through to them. I was told part of the service they provide was fully staging my apartment & reassembling everything. Considering they arrived a whole day early & had zero budge despite THEIR COMPANY being the one setting the date, I had to have a friend go to my drop off location & she explicitly told them where to put everything & asked them to call before they left so she could confirm they did what I asked & held their end of the deal I paid for. They just threw everything in my living room. Didn't even assemble my furniture. Absolutely horrible from start to finish. Broken things. Missing 8x10 rug. This company & all parts of it are so poor. I'd carry my stuff on my back before I'd choose this company again. read more

This company is a criminal scam. We were moving across country and were quoted a reasonable price. We gave them a deposit of 1500 dollars. And just as the move date was about to happen, they submitted a new estimate with a lower weight limit and almost an extra 700 dollars tacked on. Do not use this company. For the love of God, save yourself the nightmare. read more

Colonial Van Lines was a blessing in our relocation. From quote, to arrival, to cross states (3) relocation, I could not have asked for a better move. Kind, courteous, professional and customer oriented. Colonial Van Lines was a blessing in our relocation. read more

Advice to anyone using Colonial- if you have a lot of high value breakables get the strongly consider getting the Full Valuation insurance coverage. Otherwise standard coverage is $.60/lb. I had 16 items broken/shattered due to poor packing and did not get Full coverage. Based on weight I will get $232. Restoration Hardware Glass column floor lamps- shattered- I didn't even bother to open the packaging b/c you could hear the glass ; missing both lamp shades as well! Large terracotta urn- shattered, brass pendant lamps packed at bottom of a box- shattered. This is poor packaging and loading of the moving van itself. Your stuff is going to move/shake/bump against other stuff in the trailer. Make sure if you are paying them to pack your stuff- they pack well. Disappointed in myself for not getting full coverage; and disappointed in Colonial for not taking better care. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

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colonial van lines are crooks and scammers they are currently holding our stuff and have had it for over a month and refuse to let us gain access to the storage so we can move it ourselves instead charging us 4,500 or they will auction our stuff off.... which was not stated in the contract so they're basically stealing our belongings at this point when we do get our hand on our things and I find out like other customers our stuff has been stolen and damaged I will be filing a lawsuit attorney's have been hired and working to build a case now. I have ashes of a loved one in those boxes and valuable irreplaceable items in there as well if damage has been done to expensive items or any dishes my lawyer will be serving them immediately.... do not a I repeat do not hire these guys more than over 50 reviews have had the same issues with these scammers. read more

DO NOT USE this company unless you want to be severely aggravated. We hired Colonial to move us from San Diego to Denver with a pick up date of 1/23 and a delivery date not later than 1/31. It took until 2/20 for all of our belongings to be delivered, close to one month, during which time we first lived in a hotel and then on an air mattress. This is only the beginning. The company that showed up to move us on 1/23 was not Colonial, but apparently some subcontractor that I had never heard of, and most importantly, I was not told by Colonial beforehand that they use subcontractors. To make it worse, the truck they sent was too small, so some of our things were tied to the outside of the rear of the truck. Even worse, about 8-9 months ago I purchased a very nice desk for $800 from a consignment store. The company that delivered it at that time had no trouble placing it in our home. Well, the subcontractors could not move it out of the room in which it was located, so it was left there. The next day I had to hire the local mover, for $150, who delivered it 8-9 months ago to move it out of the house into the garage. I was told all along by Colonial that they would send someone to retrieve and deliver the desk. NEVER HAPPENED, so in the end I had to give my $800 desk away for nothing. No apology from Colonial, nothing. To top it off, when the subcontractors finally delivered our things, they insisted to be paid something like $500 or more than the contract I signed with Colonial, and would not unload until I paid them. I also hired Colonial to transport one car to Denver. Again, they use a subcontractor, and while the delivery was on time, the company would not accept a credit card, only cash, which again I was not told of ahead of time by Colonial. So again, unless you want to be wildly aggravated, annoyed and inconvenienced, do not use this company. read more

After my experience with Colonial Van Lines, they reached out to me and did everything that the could to help the situation. So, I updated the star rating on my review to reflect their efforts. read more

All of our furniture came with damage to it. It is quite unbelievable how every piece was damaged, and the cost did not justify the work. These movers are not professionals. Damaged my house when loading and damaged each item when it arrived, even dropping a antique coat rack right in front of us, breaking it. read more

I have never written a negative review for a company before but felt it was so important to try and prevent others from using them. We had to finish our move ourselves the day of our house closing and 12 items of furniture were damaged! They were horrible to work with. They kept trying to blame us for the problems with the move and were both unhelpful and unapologetic about the damages. Please do not use them and spread the word. They should not be in business. read more

I posted a negative review about Colonial Van Line so they posted "we can't find your job number please call us so we can resolve this". I guess they want Yelp readers to think they are responsive. The number the "Business Manager" left is basically a 1-800 number that went to a generic "customer service" rep who knew nothing about my job. I was on hold for 9 minutes while she "tried to get the right person." She then asked if someone could call me back so I didn't have to continue to wait. I did receive a call back explaining that until I send in my list of damaged items, they don't want to talk about compensation for the missed day on the front end. read more

Do Not Use This Company: Expensive, Not Worth It, Not Fully Competent Note: Colonial Van Lines tried to get this review removed on a technicality rather than contact me to make it right. 7/16/2024 a few hours after review was written. I spoke with representative X who assured me that Colonial was family owned, detail oriented and in particular that my pick up and drop off would be timely. Y in QA followed up. I did everything they asked of me and paid almost $7000 for a 1000 mile move to be sure there were no problems. X also told me they do not subcontract out, which is simply a bald-faced lie. I wish I had read reviews more carefully and gone with a more reputable outfit. As of today a representative called me in broken English to tell me the driver would be delayed 24 hours. I believe her name was Z. There was nothing she could do, there was no supervisor I could talk to and basically told me F*** You with barely disguised hostility. It was obvious she was used to telling people too bad for you. This will cost me nearly $1000 in lost Airbnb fees and screws up my timeline in a variety of ways. Liars, unreliable and expensive to boot. Do not use. Should the company find a way to make this right, I may amend or remove this review. Should further problems arise I will detail them here and take other action, as appropriate. Edit: Colonial sent ZZ who was really nice and packed our stuff beautifully. He reported to me that Colonial was aware he was beyond the 14 hour Federal Guidelines for driving a semi, but encouraged him ( a company rep confirmed this) to rent a U-Haul OUT OF HIS OWN POCKET (seriously how cheap is this company) and continue working which he did until at least seven O'clock for at least 21 hours of continuous work and driving. He also said he was late in the first place because of Colonial logistical errors around packing materials. He did pack our stuff well, so it seemed. He arrived on time to our new location and his crew of one professional and four locals (including a driver who fell asleep in our neighbors driveway for some reason) unpacked quite quickly. Unfortunately upon inspection many items were damaged: - Two high-end barbells - 65-Inch TV - Antique table - Antique Side Table - Sleep number Bed - C2 Rower - Desk - More I am sure He and the crew were not competent at re-assembling the things they took apart, took no photos or notes and were barely able to reassemble a simple steel bed frame. Multiple missing parts of various items This job was not cheap: I have used high-end services before and they were PERFECT: on-time, professional, beautiful packing, no damage, able to disassemble and reassemble complex items perfectly. I will do much more careful research should I use full service movers again: I'm thinking I will pay for pro packing and unpacking and do the dang driving myself. Date of experience: July 12, 2024 read more

This update is only for Donna in the resolutions department for getting me some compensation for the many issues I encountered during my cross country move. At least now I can happily put this move behind me. Much appreciation to Donna. read more

Updating to let everyone know they stole way more than I even realized. Insane amounts of things are missing. It took me a while to realize how much wasn't delivered because I didn't need those items until recently. They stole all my winter coats and boots. 100% DO NOT USE THIS MOVING COMPANY! I'm now convinced it's all a scam. They don't even use colonial van line trucks to pick up or deliver your items. SO SO SKETCHY! Wish I could go back in time and pick a different company. They absolutely stole my stuff. I'm disgusted there are businesses out there operating like this. Pick someone else to do your moving! read more

Used this Company to move items from Pennsylvania to Texas in February 2025. Showed up three days late to pick up items in a home I no longer owed because they did not arrive on time. Only two people sent which spent most of their time on their cell phones. Company called continuously wanting pick up fee when in fact the moving truck had not arrived for over three days late. Charged me for television boxes that were not used, charged me for a overweight ticket of $400.00 with no evidence that this was even my truck or load. EVERY item shipped was either totally destroyed, damaged, scratched, dented and had to be thrown out junked to the dump. Photos and videos available. Storage Company that delivered items stated" that in all the years of business they never seen so much damage and had eight pages of damage of items that arrived from Colonial Van Lines" Storage Company also stated they too took photos of all the damage. Which included Televisions, mattresses, bedroom sets, cabinets, curio cabinets, metal stand up cabinets, portable generators, formal table and chairs, Livingroom furniture, sofas, loveseat, recliner chair etc. all had to be thrown out totally destroyed. Filed insurance claim in February 2025 and have yet to hear from this company. Spent thousands of dollars to move items, paid to junk and haul off items and had to pay to replace all destroyed resulting in thousands of dollars. DO NOT USE THIS COMPANY. read more

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This is my second attempt to post a review of the Resolution department at Colonial Van lines, specifically their representative named Donna. We had an unfortunate moving experience during our recent interstate move with Colonial Van Lines. I was extremely upset and disappointed in the handling of our move. Donna was the one person who listened to my issues and, despite my irritation and frustration, she worked with me and my husband to arrive at a resolution. It was only because of Donna's efforts that I was able to put the situation in perspective and move on. She is a top notch professional with a challenging position. She is a credit to Colonial Van Lines and I hope they recognize and appreciate her efforts on their behalf. read more

In short and for real DO NOT CHOSE THIS COMPANY, you've been warned just like other reviews, they will up charge you, lie to you and BS you every step of the way! I've used Colonial Vans moving to New York and they were fine. I thought it's a good idea to use their services again moving from Austin to Denver, but no, things have changed dramatically in this company, their office team to put mildly completely incompetent including their customer support feedback officer, They DO NOT Listen they do give you a word vomit explanation to justify their none sense up chargers. Please be aware wherever they quote you, IT WILL INCREASE to match (or exceed) the standard market pricing read more below: For start, their office personal is COMPELTELY disconnected from dispatch (the people who actually do the work) my initial office contact gave a good quote then couple of weeks later him and his boss decided to added S.IT 500$ fee, what they explained temporary storage FOR NO REASON, they base their delivery window on nonrealistic scenario (if they pick your stuff today, they will deliver in two days, dispatch laughed at that when I've shared that) I've simply asked are you confident as I will make my travel plan accordingly, they couldn't be sure. When they came to pick up my stuff, they didn't call and just showed up at 9, they've added a long walk (another deceptive upcharge) where they play with their estimate policy (up to 75 feet included) from van to apartment they charged me for 160 and didn't exclude the 75 (very deceptive), the guys were waiting on the office for one and half hour (not kidding) sitting doing nothing in Texas heat until the quote is updated. At delivery, they didn't show up for "labor issues" which I've learned after talking directly to the driver which happen but my account manager was clueless when she called to check but that didn't stop her from asking to collect the final payment and I'm like for what?! No one showed up! Speaking of account manager in my case, all respect was completely useless, she didn't help coordinate between dispatch and updating me on what's happening, every time she calls and I ask a simple question she had no idea had to call me back. At the day of pick-up, she was out of office and didn't handover her work to anyone else on her team and I had to deal with customer service, furthermore they will spam you with automated emails and when you email back, they won't respond, they also use each other emails so you don't know who is who. At the end They DID NOT use the temporarily storage, the truck delivery guy (an awesome guy) confirmed that. also, my tracking (YES I'VE TRACKED MY SHIPMENT EVERY STEP OF THE WAY), the office people confirmed they did very confidently while I was factually checking the shipment... Be aware, unlike other services they will pick up and delivery using the same 18-wheeler, you guessed it, long walk will be added since they won't be able to park it, surprise! Lastly, luckily, I'm experienced in moving, everything was disassembled (chairs, tables etc) and wrapped furniture, boxes were sealed. However, they ended up cracking the base of my media console (marble top 1300$), the console is suspended and they should've just removed the base, I was too overwhelmed from everything to think about it and they should've known better. read more

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While the salesperson and account managers was great, and the pickup crew were fantastic, our overall experience was greatly diminished by the fact that one of the delivery personnel seemed to be under the influence of drugs and urinated all over our bathroom floor; some of our furniture items were clearly dropped or hit hard; several pieces of furniture were not fully re-assembled, and trash from the move was put into trash receptacles where it didn't belong. read more

I used CVL after talking to Chad, who assured me they used their in-house movers. He lied to me because I told him I was going to use someone else. They sub-contract their movers. I had an almost 3000 ft house. Only one guy showed up. He & his dad own the moving company. In order to save money, this son took 3 days to get his truck packed. Nothing was wrapped properly. I had so many broken things when I unpacked, I couldn't believe it. So, I filed paperwork to be reimbursed and still nothing after 6 months. Their customer service is a joke. Steer clear! read more

Do not hire them. Their processes are terrible and their communication with their customers (and each other) is poor. From the time a salesman agreed to a price and got me to sign a contract I've been constantly warned that the price of their "services" is subject to big increases. I am sitting in my empty house at 12:22 waiting for a delivery that was promised between 9 and 10 today. When I called the dispatcher to find out where my stuff is the dispatcher told me he was the only person who could have provided me with the time of arrival and that I should not have listened to the driver. What? I'm expecting to be gouged when the final tab is revealed to me. The movers themselves were pleasant and professional, but all the crap I had to go to in order to get to where I am now isn't worth whatever they are going to charge me. read more

My wife & I moved from Chicago to Sarasota, FL in April 2023 and we used Colonial for our move. The packing and loading crew that showed up were very good and very efficient. Our new home in FL wasn't going to be ready for a few months so we arranged to have Colonial put our belongings in storage. We finally Closed in August and Colonial did a great job of getting our stuff from storage and delivering it to our new home with another great crew that was very efficient. We had some minor issues with items damaged but after working with Donna of their Resolutions Dept we were able to quickly reach a satisfactory resolution. I would definitely use Colonial Van Lines again and if you want a reliable and efficient mover you should use them too. read more

Update: I did get my household goods delivered the next day, but Colonial Van Lines is a total clown show. My stuff was loaded onto a semi truck in San Diego. Somewhere along the way between San Diego and Leavenworth, Kansas, my stuff was unloaded from the semi and loaded onto a smaller truck, and transported some distance, and then unloaded and reloaded onto another semi truck. Contrary to what their customer service told me when I was shopping for service, Colonial does NOT have their own trucks, and they are in fact reliant upon contract truckers. Anyhow, in the process of loading and unloading my stuff at least 3 times, my property was broken and hardware for two beds and one TV were lost, so I had to buy replacement screws at HomeDepot. Three guys came to unload the truck to my home, 2 of them were over 50?, and the third was late teens or early 20s. They scratched the hard-wood floor in our new home, said the furniture was all assembled, guess they didn't want to tell me about the missing hardware. One of the guys smelled like he was smoking pot, totally unprofessional. I served 22 years in the Navy and completed more than a dozen moves across the country and internationally, all of them were way better moving companies than Colonial Van Lines. read more

Terrible service! Do not use this company. For a week no one had answers me when my delivery date was. Unprofessional and unreliable. read more

The best part was the sales pitch. The outline of services to be rendered and payment calculations were for us, 4 days of packing, with 2 days overlap for loading and then the unloading. We were given an estimate that included twice the amount of boxes needed...at $1k a pop, with a promise to refund those not used. No refund for 2 sets+ of unused boxes. No follow up from sales as was specified. Four days of packing turned into 2 slap dash cram and load. Not one box was marked as to proper room due to language and reading issues. What was most shocking is the theft. One box of dog supplies equaling about $400, and a box of Christmas ornaments that went unpacked, in just the storage box. Pilfered. More items stolen as well. The unloading was frantic and was just dumped into the garage and never even into the house. They tell you to take your valuables in the car. If we all packed everything we considered valuable in the car, we wouldn't need a moving company. Our car was filled with animals and children. If you see a good review, it is because they offered us and probably others money to leave one. Plan to have to hire a second set of local movers to actually put the boxes where they need to go and finish placing furniture. They even folded our bed in half and just hoped we would not notice that it was permanently damaged. We paid over $15K for horrible service. DO NOT HIRE THESE PEOPLE. You will be frustrated, disappointed, and in the end, feel like you have been abused and paid highly for the experience. Now I know why moving is considered one of the most traumatic experiences in life. read more

ZERO STARS (NEVER AGAIN) Contracted for move from Catskills to Prosper TX. Requested the contents of 4 bedroom house be put in storage pending purchase of a new home. I thought I contracted Colonial but instead ATL Moving from Georgia shows up to do the job. Didn't think much of it as I expect they will have screened every company Colonial works with. Packing and pick up went okay however they never numbered the boxes so how do I know the final count (cause you are charged for each box) and how will I know I got all my stuff? I have done this countless times across the globe and never seen this. Oh and the last truck load was too much so they had my mattresses and box springs tied to the van on the lift gate. I called November 1st to request delivery as of Dec 3rd at our new address as Jonathan told me they needed 3-4 week notice. Instead I was told I had to wait till middle of January 2022. After escalating the matter I was told I was a liar and they would contact ATL Moving to see if they could deliver sooner. From Nov 15th till Dec 17th, ALL MY CALLS, VOICEMAILS, EMAILS were ignored by Colonial Van Lines. No one responded!!! I decided to take matters into my own hands as I had a phone number and email address of ATL Moving. Long story... they agree to deliver on Dec 24th. On the day the van shows up with 2 men, supposedly from ATL Moving. They said they were told to drop the stuff off. No reassembling of furniture, no helping unwrap, just dump and run. They even begged for my 3 sons to help unload the truck cause it was too much for them. So eventually they decided to leave the mattresses on my driveway, heavy furniture in the hallways or downstairs instead of upstairs and left to pick up a second truck load. Only to have their dispatch call that they had truck problems and were unable to complete the job. Why can't you just hire an replacement truck? Or find a mechanic? But no they would be back first thing in the morning on Xmas Day. I tried calling both Colonial and ATL that morning but no one answered so who knew if they would be coming or not. At 12:30pm on Xmas day they show up, with help. But 1 guy proceeds to spend the entire afternoon in the truck "cause he had issues". So yep, everyone who was at my house for Xmas dinner was asked to help unload. What a freakin' nightmare. Damaged mattresses, mouse droppings, roaches, damage to a box spring (rodent bites and urine) amongst other things!! So I file a complaint and call 2 weeks later to see what kind of a refund or compensation they are willing to offer... and the guy at Colonial who took my complaint down no longer works there. Please do yourself a favor... look elsewhere!! And to think I was hoping to give them a second job as well. No way... never ever again. And I am still waiting to hear from Colonial!!! 1/28/22 - update: with the assistance of Donna, Colonial's resolution manager, who deserves 5 stars for her efforts, we have come to a compromise. She was true to her word and tried her best to resolve the matter. And last but not least, we will now wait for the insurance claim. read more

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BEWARE. This company will not take care of your possessions during loading, transit and delivery. HORRIBLE treatment of possessions, and TERRIBLE customer service. read more

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PLEASE READ THIS REVIEW BEFORE USING THIS COMPANY/ you will probably have similar issues with comparable companies as well. Everything went pretty smooth until pickup day. Accurate communication wasn't very good with the dispatcher & truck, but finally the truck got to my home 2 hours late. We had a 4 hour drive to our next location, so we used our neighbor as our POT. And me and the wife got on the road. When the driver and 2 helpers, yes 2. Got there, it became a huge HEATED argument. So much so the police was called×3 units/ plus I was receiving calls from my neighbors about a fight going on in my yard. What a huge surprise to me that Colonial allowed the same driver and helpers to continue with my move- word has it, they were bickering over payment. 2 days later, they arrived at my new location where the driver was a smart elic and was sarcastic and disrespectful to us every chance he got. He came in and tried to talk his helper out of not fully moving my stuff upstairs, which was IN THE CONTRACT*** they took apart 2 beds and dresser at pick up and was suppose to have reassembled. Instead they took pieces upstairs and thrower them down. Making a huge commotion. All I got from the driver was his bad attitude. Then!! When he got in my yard, he was cussing at me. MF this, etc. I reported it to Colonial, they scheduled a new person to come back out to get the rest of my things upstairs and assembled 2 weeks later. After the 2 weeks, they said they didn't have anyone, and was going put me off another week. Finally, we said no. You have hurt us enough. If I could afford legal advice or help, I would! Do NOT USE THESE GUYS, HUGE RIP OFF. Wayne P. read more

You will see a lot of upgraded reviews for Colonial, almost all of them referring to Donna. I had a terrible experience with Colonial and ended up speaking with Donna to get a resolution. There is a very interesting good cop/bad cop vibe to the whole thing. Donna was finally able to provide a resolution (although it was no more than what the original contract originally allowed), but what people forget is you should have been talking to someone like Donna from the very beginning. I give five stars if I think other people should hire a company. Even though Donna was very nice, I could not recommend Colonial to anyone and would not hire them again. Unfortunately, people use on-line reviews to make high cost decisions and so the review results are heavily skewed because people are so pathetically grateful to finally speak to someone who is not rude and unhelpful (looking at you, Sheba) that they will upgrade their reviews just because Donna asked them to. And please note, if Colonial requires you to upgrade or remove negative reviews and/or complaints in order to get compensation, report them to the FTC (https://www.sitejabber.com/reviews/colonialvanlines.com). read more

Please stay away from this business. The ordeal I endured by Colonial Van Lines aggravated my conditions as a disabled veteran. The issue was this. My household items were picked up and loaded around 5/24/23. The Bill of Landing had an estimated delivery date range of 5/31/23-6/17/23. Therefore, out of trust I planned everything around those dates. I was wrong in doing that because I didn't receive my household items until 6/29/23. So, my family with two girls lived in an empty house for a month. In the end I got no answers as to why this happened at all. They didn't answer my emails or phone calls a day before the delivery date. It was all just a terrible experience. Now why did this happen? You see once you sign the Bill of Landing. The sales reps drop you. The account manager is vague or isn't very helpful. Overall, their administrative staff leave it all for the dispatchers and delivery drivers to handle. And it's all in their bill of landing. PLEASE, READ THE SMALL PRINT. I hope this information can help others. Especially with small children. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

This is just one little portion of the problem, I am missing 17 of 80 boxes, from the ones I numbered. I have a box from someone else and a Yamaha sound bar that doesn't belong to me. My move was never re weighted, the scales supposedly were not working. They lie, they try to intimidate and more. This is just post number 1. Wait until I tell you and show the pictures of my bed Odete Parker- job # 1289872 Columbus oh to Sarasota fl read more

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****ZERO STARS**** ****ZERO STARS**** ****ZERO STARS**** In my opinion, if you are really considering Colonial Van Lines than you have NOT DONE YOUR HOMEWORK. I had been involved in domestic transportation for over 30 years. I contracted Colonial Van Lines to move my house property to another state. I had the ABSOLUTE WORST EXPERIENCE EVER when dealing with CVL. I will NEVER use them again nor can I recommend that anyone else contracts their services. CVL subcontracted to another trucking company. They brokered the job. I felt like CVL lost control. Google FMCSA (a government web site), click on Company Snapshot, select Company Name lookup and enter the company's name for Pompano Beach. Notice they only have 4 Power Units (= 4 trucks)! And that is sufficient enough to service all USA?? The subcontracted company's driver called late in the day when he was actually supposed to start loading my property. He told me he did not want to work late and would start next morning. OK. Fine. Stuff happens. But, then he asked me what he was supposed to load! Item by item. What? I asked him why he did not have the list of items that was already agreed upon with CVL. He then got an attitude and was no longer wanting to pick up my things at all. I had to call CVL and sort out the matter. They said the driver should never have called me. This was the start of a very stressful 3 weeks. On over 6 occasions, I was given FALSE delivery dates of my household goods. On the days of expected arrival and eventual trucker no-shows, I would call CVL and ask for the status: Where is the truck and what is their delivery window? They often could not tell me what was going on, but said they would call the carrier and find out and then call me back. Usually they would not call back or even within a reasonable time and when I would follow-up they had to start all over again tracking the whereabouts of my personal property. I had to call almost every day due to their HORRIBLE AND TOTALLY UNRELIABLE COMMUNICATION. You should see the pages and pages of notes I had to keep. Good luck trying to reach a CVL manager to seek assistance when required. The truck that picked up my property was not the same that delivered it - so it had to be re-handled. How many times? A scary very thought. For me, it was the worst NIGHTMARE SCENARIO. ***LOOK HERE*** I had to file a police report with Broward County Police Department for fear that my household goods were lost, stolen or in an accident. Police later told me that it would most likely end up being a civil matter if that was the actual status. I also had to file a cargo complaint report with FMCSA government department. **************** My household goods were over 15 days late for delivery based on the original ETA they gave me. The problem, however, was more about not really knowing IF or WHEN it would arrive. I paid extra for antique furniture to be wrapped, but upon delivery, for some unknown reason, two pieces were no longer wrapped and totally unprotected. Luckily, they were not damaged. They still owe me $80 due to the number of delay days, but they first required that I sign a form basically waiving my rights including retracting any government, etc. filings plus I would have been barred from posting comments on social media platforms. And why do you think they were requiring such? ****UPDATE (Aug 25): Does anyone think that by holding back some due monies is actually the company's standard tactic to force you into signing a waiver agreement so you can't post negative comments on any social media??? Hmm. I'm not going to ask for the $80 balance due me, but instead write it off! It is worth way more to post here and alert the public so no one else has to experience the same as I had. ****PLEASE READ**** ****PLEASE READ**** I beg you to consider any other moving company. If you do not want to take my opinion or advice just FIRST READ THEIR CONTRACT WORDING and ask yourself how well protected you are and what recourse actions are available to you should problems arise. That was my biggest mistake and the one I really regret. It baffles my mind how this company can still be in business. If you already contracted CVL and are running into problems, contact Donna (954-958-2253 direct) in their Resolution department, Good luck moving! read more

There are not enough words to describe how inept and corrupt this organization is. As one reviewer mentioned, pay attention to these 1-star reviews and run, don't walk, away from hiring them. Their customer service is reprehensible. While attempting to resolve the issue, I was continuously gaslighted for months, causing extreme anxiety and mental anguish. They refused to deliver my belongings until I handed over thousands of dollars more than anticipated, all due to their own incompetence and miscommunications which they refused to admit or acknowledge. Upon delivery, some items were missing, broken, damaged, stained, and/or crushed. Good luck on your move, but I encourage you to look elsewhere for a mover with integrity. read more

ABSOLUTELY HORRIBLE!!!!!!! I WAITED 3 weeks for my FURNITURE RETURNED. It doesn't take 3 weeks to move furniture from EAST COAST TO THE SOUTH! WTF is wrong with these people??!! ZERO customer service , ZERO help. I missed a DAY 's pay of work. $800 gone now bc they screwed up scheduling. They said it would be here 2 weeks ago on a Monday and then never showed and admitted that THEY at customer service messed up scheduling. usually when businesses mess up, they recoup their customers. ABSOLUTELY nothing was done for a refund or compensation. IT COST ME MORE TO HIRE THESE IDIOTS. HORRIBLE!!! read more

The movers finally arrived in Austin 9 days after the truck left St Louis. We had hired "white glove" movers. Instead, they numerous texts asking Will to buy a cake for the workers and to have a block party. They also tried to charge us for 40 nonexistent boxes. Counting is not their strong suit. Today, our bed, bicycle, lamp and 5 boxes did not arrive. Oops. They are in Atlanta in someone else's storage unit. And Colonial Movers is closed on Sundays. Of course, we had to pay before they would unload the truck. We are not "moved" by their alleged white glove service. Please avoid Colonial Moving Company. read more

We moved from CA, Torrance to Austin, TX - Job ID: 965321-CV-R4 I honestly feel one star is very generous considering what this company promised and in the end delivered. There were so many blatant lies and unprofessionalism that people could write books about how NOT to do business. Let's start with Anne their salesperson. She would tell you that they have been in business for 20+ years, that they NEVER subcontract to other companies. That they go by weight and you would get AS SOON as the truck is loaded and leaves your property a weight number. That you can decrease the price if you go under the estimated price. That they are super professional and would wrap everything extremely carefully. Everything you want to hear. The reality is this: They subcontracted to 2 companies. The last one who ended up actually moving us was CAL VAN LINES INC. GARDENA CA. Their reviews on Yelp for that company add up to an impressive ONE STAR rating. They never provided the actual weight. The driver flat-out refused to do so. The only thing we were told was we were under the initial weight estimate. No decrease in price, however! Two people came to pack and load our stuff. They started negotiating and telling us that if we take care of them (give them good tips) they would save us money on the final price. Once the truck was loaded it ended up staying for more than 2 weeks in CA. Imagine your furniture all packed/badly wrapped and staying in a truck for two weeks during one of the hottest times of the year. The result? Every single piece of furniture that was shipped was damaged. Most of the chairs we had and desks were deformed from the heat to a point where they no longer function, look or fit any room. Our high-end table (More than $5K value) was so badly damaged that they could NOT PUT IT BACK TOGETHER! Other furniture items were left as well due to the driver not able to locate the parts! No parts box they said! The majority of the boxes were damaged as well. The TV stand and other high-end items damaged. Absolute and complete nightmare! Judge by yourself from the photos attached. Their delivery time was over 3 weeks. The excuse was the driver had to deal with some emergency. After we realized how many things they told us were lies it is hard for us to believe that anymore. Do not trust this company. We moved 3 times before and never experienced such horrible service and results. We cant fix now the furniture and we will have to deal with their claims department for months. read more

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Months later and my claim is still not resolved. I have over $10,000 worth of damage to home and over $10,000 worth of damages to my personal property. I've tried working with claims and Donna and I still do not have resolution to this matter. read more