I chose this shop hoping to support a small business, but this turned into one of the worst service experiences I've ever had. It took five and a half months to get my vehicle back, granted 2 months was held up with insurance, but could have been proactive and got the mechanical stuff repaired while waiting on supplement from insurance, with little to no communication the entire time. I repeatedly called for updates and was almost always sent to voicemail. When I did get a response, I was told there were issues with their mechanics, that were fired due to drinking on the job, which kept delaying the timeline. When I was finally told the car was ready, I went to pick it up immediately--only to find the work was completely unacceptable. The body lines don't align properly, which is obvious at a glance. On top of that, the paint job is subpar, with visible orangpeeling and clear signs of poor prep and finishing work. This is not what anyone should expect after waiting months for repairs. Instead of taking responsibility, I was given the excuse that "Chinese parts don't line up with OEM parts." That's not a valid explanation--it's an admission of poor workmanship. The owner's response made things worse. He was dismissive, showed no accountability, and kept repeating the same excuse rather than addressing the actual problems. It was clear that customer satisfaction was not a priority. After waiting months, I was left with low-quality repairs, a poor paint job, and a complete lack of professionalism. Between the substandard work and the almost nonexistent communication, I strongly recommend taking your business elsewhere. Also to add, since pick up, the headlight beams are not the same, and don't line up. Driver side headlight was affected at impact. But was never checked when then burnt the driver side headlight assembly. So over all, still have to buy another set of head lights to match. I would trust any body shop off Austell road before recommending this shop. Plus lied to me at the end, and said he would eat $1000 of the cost because it would effect his business partner, but then puts a $1000 discount on the receipt, stating that nothing lined up. Which I assume the other partner would see. Please avoid at all cost. read more

I contacted Collision N Restoration Specialist after a small accident. They were recommended to me by another satisfied customer. The other car wasn't damaged, so I didn't want an insurance claim, and they were able to get me in super quickly. I was offered two options as far as parts and was given a clear and well written quote. The work was EXCELLENT, the communication fantastic, and they got my car back to me quickly. Honestly couldn't recommend this company more. They have excellent customer service and the value can't be beat! read more

Just wanted to say thank you for all the hard work! The car looks amazing and always draws a crowd at the shows or just driving around town. You guys were great to deal with and look forward to doing my next restoration with you guys Thanks! read more

Collision and Restoration Specialists - Thank you for the show quality restoration and paint work! - Auto Repair Near Me - Cartersville, Georgia

In late October, while on my way to work, I was driving on I-75 when a tire tread from an 18-wheeler in the left lane hit the right side of my vehicle's front bumper, causing damage. I contacted my insurance company, who recommended a specific location that wanted to keep my vehicle for over a month. I was distraught, disappointed, and frustrated, but someone suggested I try Collision Restoration. I met with Frank, the business owner, and explained my situation. He explained the repair process in detail and provided a written quote based on a visual inspection. We agreed on the price and timeline for the work to be completed: one week. The level of customer service and artistry I received exceeded my expectations. I needed a ride back from Enterprise Rental, and Leah offered to pick me up so I wouldn't have to wait for an Uber. It was the best customer service experience I've had in years. Thank you for an outstanding job! read more

I have had work done twice here and have been more than satisfied with the work and the service. This last time, a horse bit my new car, scraping his teeth clear through the paint. all down the passenger side. Frank saved me about $600.00 from a competitor's quote and he FLEW through the repairs saving me additional hundreds in rental car fees. This is a mom and pop shop. No fat cats here. No frills, either. But these guys do a great job for a reasonable price and they went above and beyond with the service afforded to me. Thank you Frank and Lea! It was a pleasure doing business with you and you certainly earned the money! read more

This company has very courteous and knowledgeable people. Frank helped me the day after I called and couldn't have had a better experience. I would recommend that everyone go to Collison and Restoration Specialists. read more

This company Is known for scamming people with cars they have bandaided together. I paid these guys $46,000.00 for a classic car that was said to be in great working order. Only the car didn't even make it home. Frank refuses to acknowledge or rectify problems. Watch out for these guys. read more

Collision and Restoration Specialists - Busted pistons with brand new rings. Smh!!! - Auto Repair Near Me - Cartersville, Georgia

This company has done two different jobs for me now and both have been of quality work and good value. I am satisfied in that they told me the full priced option for the repair or a much less cheaper but. Not perfect option. I went for the savings route as it was an older avalanche. They are fair and I will always recommend them. read more