My estimate was completed in minutes. Friendly staff. Clean waiting room. Great service.

Bad communication and bad service. I took my car here to fix a leak that was coming from my passenger side and what was supposed to be a "simple fix" turned out to be a disaster and for some reason, when i got my car back , my vents were switched with someone else's and my AC stopped working entirely . I dont know why the even touched my AC vents because it had nothing to do with what was going on. When i confronted them about it they tried telling me that they had nothing to do with it and they would give me a call about it in about 30 minutes .. no one called. long story short dont go here unless u want more problems to deal with. The cheaper route isn't the best route just go to the dealership. read more

This place was recommended by the insurance company. I called with my mother to speak with rep because of possible insurance issues. We spoke with Brian and he is the rudest and disrespectful person. When an elder person is in a collision you would think the shop would have some compassion or customer service manners, but that was not the case. When I asked to speak with a manager Brian was mad, his tone and the way he spoke to me I was appalled. Finally I spoke with Matt and it was better. When the insurance company called back the same rude, obnoxious person Brian was trying to tell the insurance company something different than what was discussed. When we picked the car up normally the repair shop will go over the repairs and the car with you. That was not offered. I had to ask for a service that should have been provided. Customer service should never be denied when someone is patronizing a business. One bad service person can ruin a whole business. The car is material, treat people with respect and you will go farther. I would refer anyone. read more

The first day I received my car there were still damages to be fixed. I spoke with the person on duty, who was very rude and demeaning. He was talking back about the way I closed my trunk and questioning the fix I was asking for (my bumper pad got scuffed and was completely dislodged when I got my car back. I asked for it to be replaced, he tried to say "are you sure it was damaged from the crash?" I said I had photos and videos to prove it, then he was quiet). They also wanted me to sign a form that said I was "fully satisfied with the work completed" in order to take my car home when the work had, in fact, not been done. This ensued in a 30 minute long argument. I already had to make a trip back to get the piece repaired that they should have done in the first place and they wanted to be absolved of all warranties before the service was complete. However, the next day when I came to get my bumper pad fixed there was a really nice repair man named Rodney who helped me. It was a night and day difference from the first worker I interacted with the day prior. He was helpful, friendly and got me done pretty quickly. He made a comment about whoever stuck this damaged pad back on didn't even put it on properly- he had difficulties getting it off without damaging the fresh paint. The actual work on my car was fine and I am satisfied with it, however it would have been ideal if it had all been completed at one time. I had to take off work to come get my car only to be told I had to come back again the next day to get the bumper pad fixed. It should have been replaced with everything else in the first place, especially since they stuck a damaged pad back on the fresh paint of the bumper. And then because when I received my car it was literally hanging off the car; the glue was not adhered at all. I will say that my car had a lot more dirt in it than when I brought it to the business. There was grass and dirt all over my mats. Plus the plastic liner in my trunk had a huge white scuff mark on it that was not there previously. 5 stars for Rodney, 4 stars for the repair on my car, 1 star for my experience when I first picked up my car and the salesperson was very rude. read more

The driver's side door on my 2006 Buick LaCrosse was not closing properly. I dropped in at Prime Collision Repair for a quote and was met by friendly staff in a very nice waiting room. Within a few minutes Brian came out to assess my car. He quickly aligned the door, and even replaced a burned out blinker lamp! In and out in less than 20 minutes! The bill?? $0 Happy to help! You can be certain I will recommend this company to all my family and friends! read more

The lack of communications is staggering. Car was supposed to be ready Wednesday, then I'm told that that they received the new bumper, painted it, only to discover that it was damaged, supposed to be ready Thursday, nope, told Friday AM, went there at opening to be told it was not ready, broken headlight mount. Maybe Friday afternoon. Unless I called I only heard from them once, to set up initial drop off. Zip Zilch Zero Nada, no communications. Would never use them ever again. read more

This place is really so awesome. I've had a couple of issues with my car, and both times they have been super helpful (and kind) getting it resolved. They are also very knowledgeable and approachable, which is appreciated since I don't know a ton about cars. This will be my recommended body shop moving forward. Thank you to the front office staff and servicemen for taking care of me. read more

The vehicle needed so much repair it wouldn't have been worth it. They were straight with me and didn't charge for the estimate. Good place.

10 STARS! Great experience. MY minivan looks NEW ya'll. Might have to sell it now before it gets ugly again. But seriously. SUPER nice people. Easy to deal with. They have the best On Hold music I have ever experienced. Every person from Brandy to Jerry Hurley were just real good down to earth people. Highly recommend to all my friends. My insurance was through State Farm and it was very easy experience. read more

no communication whatsoever, unless you call them they will not update you at all. car was supposed to be done Tuesday, and it's now 3 days past and still no word of the car or when it'll be done. horrible place if you're car means anything to you. read more

Was referred by Lee Automotive who suggested Prime due to excellent service and pricing. Jerry greeted us with a smile near closing time and I explained that my wife's pride and joy 2006 Scion XB had been leaking from the sunroof in heavy rain. We were ready to pay more than the car is worth to get it repaired. Jerry said if I can get the keys from you I will unclog the drains for free right now. We are now a customer for life. And I will refer anyone that needs body shop work there as well. Thanks to Jerry and all the hard working employees at Collision. And they have free sodas in the waiting area as well. Give them a chance if you will. read more

Prime Collision was wonderful. Super nice people and awesome costumer service. Would 100% recommend. Had to get my whole bumper replaced was about a little less than $700 and was done in two days. Only thing was I had no updates accept when car was ready, but when I called they got an update. read more

I brought my vehicle to this location for a Progressive Insurance Claim repair. They had great service, and were pleasant and timely. The two young ladies that work the front desk were incredibly cordial. It was a smooth and seamless process, all the way down to the rental car pickup and drop off. There was a small snafu with how much I was supposed to pay at the end of the process, but Matt went above and beyond to get it straightened out. I definitely recommend this business and would gladly come again. read more

I brought my practically new 2021 CR-V to Prime Collision with front end damage. I was immediately welcomed by their kind two receptionists even though I did not have an appointment, and it was late on a Friday. I was impressed with the cleanliness of the very professional lobby. Quickly, I was greeted and introduced to Jerry who looked over the damage and gave me a fair estimate. After a handshake, he then got right to work ordering parts. The car was beautifully repaired in record time. I cannot endorse this shop any higher than to say I will be their loyal customer as long as they are open. read more

Great customer service I enjoyed talking to both of the front desk receptionists The shop manager was amazing read more

This collision repair facility is a real joke. A repair for a rear bumper takes more than a week and the quality is horrible, whomever QC's the employees work needs to get fired. The first repair was horrible, the didn't mask the inside of the quarter panels and you can see the overspray, one of the rear bumper clips broke and they didn't replaced, it was just hanging, the actual bumper had debris painted over. We left my car for another 4 days and when I went to pick it up my car the rear bumper molding was missing. I had to talk to the shop foreman to get it done. They don't care for customer service at all. I hope I will never had to return to this place. read more

"Estimate" is not in their vocabulary. Unless "estimate" means "complete repairs without notification or discussion with vehicle owner". Had an accident, sent my car to nearby mechanic who transferred it here for an estimate on bumper repair for full damage assessment. Didn't hear back for 4 days (neither I nor mechanic) come to find out that they went ahead with full repairs in spite of the direct request of ESTIMATE. Work done was great, no qualms (hence the stars). But either they're idiots or just really shady. Now I'm being forced to pay for repairs that I may or may not have wanted. Not that my wishes mattered. There was a small discount. But that doesn't make up for the almost $1k that had to be spent and general frustration of their "oops". This is my first review because this is the angriest I've ever been at a business' foolishness. read more

I'm sorry for the delayed review. This place was on my State Farm List of approved repair shops. I was suspect. But when I went they were very laid back, gave a good estimate and repair time. Long story short they did an AMAZING job. They fixed my number. I've tried VERY hard to see any mismatch in color or fit for the past year. NOTHING!! We even had a mixup with payment where I received a large check that they should have gotten. The young lady at the front desk simply called me and told me the mixup and was like..." just drop it off when you can". I really appreciated that they didn't freak out or become hostile over the check...or assume I was trying to scam them. That would have really pissed me off! I dealt with Daniel. He even gave me some touch up paint to touch up another little scratch I had. Overall I felt these folks were great! I'd definitely use them again! Thanks read more

Had a Front end replaced about a year ago after an accident. They did good work but they did not primer the front properly and such as it over the course of 6 months there were a ton of white cracks all over the front, way more now that a year is coming up. I took it back as my paperwork said I had a "Lifetime" Guarantee, which was untrue as the owner explained its normal driving conditions? Which he gave my a quote of around $600.00 to fix it. Well if it was properly primered in the first place wouldn't have needed that. Lost my business and I will get it repaired at a more reputable repair shop that honors their guarantee. read more

They blew out the debris that was clogging up my sunroof and causes rain to get into my car. They were nice and didn't charge me anything at all. Thanks guys! read more

What a great local business! We just had various repairs completed on our Infiniti for non-insurance covered damage. Their quote was fair, they stood by their pricing and returned the vehicle back to us in the timeframe committed. Hopefully, my wife and I won't need them again - but I do highly recommend the team at Prime Collision Repair read more

I took the RX350 to this location because they are Amica certified. I went there with really no expectations at all. I was stunned at the finished product. They repaired the front bumper, rear and front passenger side doors as well as a small ding on the rear drivers side door. As was astonished at the quality of work. The vehicle looks like it did when we first got it. I highly recommend these guys!! read more

These folks are the easiest and most honest people I've ever dealt with regarding my car, and that's saying a lot! I drive @40,000 miles a year and need service often. I've been in 2 accidents over the last 18 months (neither were my fault, at a complete stop with my foot firmly on the brake for both) and Prime took great care of me, from a clean and comfortable waiting room, delivery as promised, professional attitude without feeling like you're being talked down to, and going the extra mile. As I told them on the way out, I hope not to see them again but certainly will if the situation arises. Good work Prime, and thank you! read more

Prime did an amazing job with my fender bender. Their quote was very fair and their repair time was unbelievably quick. I would happily use them again (should circumstances arise) and I would recommend them to anyone I know. Thank you all for your great work!! read more

All you need to know: Car vandalized. Adjustor estimated 2 weeks and $2500. Actual: 2 days and $400. Work quality impeccable, people nice to deal with. read more

Someone smashed into my side mirror in a parking lot over the weekend and no they did not leave a note! Anyway, called the dealership on Monday and they wanted $362 for the mirror (the whole housing), $100 to paint it and then labor to install!! Got the mirror housing for $110 online with expedited shipping and Rodney charged me $100 to paint and install!! Everyone was super friendly and helpful. I dropped the mirror off on Wednesday and came back Thursday morning and they installed it. I will be coming here from now on!!! read more

Loved this place. Lowest estimate, quality repair. No surprise charges. They even stayed open late so I could get my car.

Fixed some rust around my sunroof on a 2001 Benz. Looks amazing.

They haven't finished the job, but I'm already having a mediocre experience. I may update this after the repairs are finished. They did a good job on the initial estimate, which is why I gave it 2-stars. It's been down-hill from there. I called them this morning to check on the repair, and Morgan told me they had the wrong part. She seemed totally unfazed by this and said it "just happens" sometimes. Well it shouldn't happen at all unless they ordered the wrong part or their vendor screwed up. The customer never wants to hear that it "just happens". They want to hear that you're doing everything you can to prioritize this and make sure it gets done because this never should've happened. Now I have to go another day without a car. We'll see how the repair work looks. read more

We used Prime Collision for the first time about 7 years ago. The shop was recommended to us by our mechanic. We have used them 4 or 5 times for various body repairs. We picked up our son's car yesterday that we took in for front and back bumper repair. We have dealt with Matt on at least 2 of the visits. We have always had a pleasant experience even when spending money we don't want to spend on car mishaps. Estimates are accurate, the repairs are always done when promised, everyone we have dealt with has been very nice and the repairs look perfect. Highly recommend. Honest & nice people & quality work - just what you want. read more

Prime Collision Repair is an authorized provider for our insurance company. I am very happy with their service. They updated me through out the repair process, filed estimates with our insurance company in a timely manner and made the whole experience, having been involved in an accident - due to some one else's fault - a little bit less stressful. Thank you! read more

I gave two stars because this place did a good job with a bumper repair. Now regarding alignment/bearing work that they don't do in house and dealing with the insurance company they really battle for the insurance company to deny work that they say is pre-existing like in my case the front bearing that worked perfectly fine before the accident. Then they go outsource the work to the dealership for an estimate of a bunch of work that was not needed like a lower control arm that was perfectly fine. In the end I didn't need a lower control arm I just needed a front bearing that really didn't cost that much and now the car drives perfectly straight(no lower control arm needed thank you). Find a body shop that does its own alignment and doesn't outsource and suggest repairs with work you might not really need. Finally I agree with the other review that estimate is not in their vocabulary because again they only do body shop work and outsource other work. also newsflash a car hit in the rear where the laws of physics tells us energy from the back is transferred to the front and can indeed damage a front bearing and yes they where right it can't damage a lower control arm because it was never damaged. read more

I've worked with this shop twice now, and the service was excellent. They were friendly and timely. As a woman I felt very comfortable discussing every aspect of the repair with them, and would certainly recommend them to anyone in the area. read more