Ice cream was not as good as it was when they first opened unfortunately. We ordered two of the strawberry with graham cracker flavor. read more

Ordered a 3 pint tub of ice cream for my birthday last week of June and had 6 toppings to choose from and had several issues with this $30+ order. A couple toppings missing, missing (2) chocolate dipped waffle bowls, and ice cream was basically melted and did not seem to have 3 apple pie toppings. Everything was minimal compared to other times. Called and spoke with a girl named Danni who sounded confused as to what they could or should do to remedy this. Said they would have to ask their manager Alan or Allen what to do and have him call me back. That didn't happen so I called back before closing and once again was told sorry he cant come to the phone now he will have to call you back. Never happened. When you pay over $30 for ice cream you expect it to be awesome and it wasn't. I even tipped 15% on a pick yo order , but that didn't matter. Its always the same story there. Barely legal teenage girls with ZERO CLUE in how to make a batch of custom ice cream (this IS what they are known for after all right? Since ai had no call back to remedy this I filed a grievance with my credit card conpany and after a week or so was denied any resolution by the merchant. Seems like Alan at Cold Stone really doesn't care whether you're a loyal customer or if you tipped or whatever. Silence is deafening. Lost a customer. Guess Ill just go to Bruster's REAL Ice Cream instead. I suggest others do the same. They actually appreciate their customers and love what they do and they do it well. Its too bad word of mouth IS A THING because ai will not ever recommend Cold Stone ever again. The saddest part is they made my birthday experience suck. I dont do much for birthday outings these days however they dont seem to care and the manager Alan could care less. Im not going to call a third time when I know Im beating a dead horse. Ill just let others know to avoid this place as it's expensive and they have clueless children working there. You would think they would be trained on how to add and mix toppings into the ice cream in the cold stone but they dont know. My good experiences there were when an adult stepped in and made the mic herself. The kids don't know how to do anything. Scared to scoop properly, scared to load toppings, don't know how to issue credits, cant get their manager to rectify anything . One day when they order their birthday ice cream and its sucks they will get mad but they wont recall the times they were serving SLOP themselves. read more

Cold Stone Creamery - My receipt from 6/30/23 - Ice Cream & Frozen Yogurt Near Me - Webster, New York

I'm not the biggest fan of cold stone. My main issue with them is that they use whipped topping instead of whipped cream which I will never understand. Ice cream is decent, but not my favorite. read more

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Always happy to give taste samples and wait on customers. Located in back of plaza. Try the banana cream pudding ice cream. Yummy to be sure! Could use more tables outside. read more

My grandson treated me to ice cream for my birthday. I tried the founders sundae which had a vanilla type ice cream with brownies, pecans, caramel and fudge sauce all mixed in. It was delicious. My grandson loved his Oreo milk shake too. They also have candy and delicious caramel apples of many varieties. They have a small seating area inside and in good weather they still have tables outside. Some things there can be expensive which is why I gave a 4. The ice cream is delicious and with many items to add on its a nice place to go. read more

Cold Stone Creamery - 3 luscious caramel apples and 1 boxed truffle. Also bought some sugar free chocolates. I will review later! - Ice Cream & Frozen Yogurt Near Me - Webster, New York

We usually love Cold Stone, however this time my husband wanted a kiddie size of a dessert and it literally consisted of 1 tiny scoop and a tiny dash of 2 add ins. I should have taken a picture, it was so pathetic. Was $6 and when he asked if that was accurate the girl just shrugged her shoulders and walked away. Ok, all set there from now on. read more

This is by far the best Cold Stone that we've ever been to. AND, they cater special events. So, we booked them for our wedding. They came in with a full setup and our guests LOVED it. The bride and groom get to make the first ice creams for each other. Then, the pros take over to help the line of people that are now waiting. It was great and the owner is the best. Thank you for making our special day awesome. Andy and Melissa. read more

Stopped in last night to get two very specific orders for a family member, these folks couldn't have been more helpful to a new customer. The place is spotless, nothing out of place, the staff is charming, cheerful, and meticulously solicitous of your needs. I'm going to do my Christmas shopping here, they'll certainly get more of my business. read more

The owner Joe is friendly and makes the visit interesting there. My wife and daughter were there once for a field trip and they had fun. Everything we bought there was tasty. read more

A wonderful ice cream shop!!! Always clean and ever so friendly- they remember you and treat you like you belong. And the chocolate in this particular cold stone is phenomenal. read more

This ice cream parlor was always one of my favorites until I went there tonight and they told me they had run out of milk so they weren't serving milkshakes. The owner is great but the girl who served me had horrible customer service skills. Not sure why they wouldn't have restocked the milk if they are located in a plaza with multiple grocery stores read more

Although the ice cream is always good here, we brought a coupon put out by the main corporation because the ice cream here is expensive. The girl at the counter told us her boss, the owner, doesn't accept those coupons. We wouldn't have paid over $20 for 4 SMALL ice creams (no cones) had we known. I suggest Yo-Lickity on Hard road if you're looking for reasonable prices and owners who value their customers enough to give them a break here and there. read more