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    Abbott's Frozen Custard

    3.0 (8 reviews)
    Open 12:00 pm - 8:30 PM

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    the outside of a restaurant
    Fox E.

    I feel like Jude Law when I come here, because none of the staff like me, and the manager (who looks like Ed Harris) makes me feel like an "Enemy At The Gates" location of Abbott's. But no, in all seriousness, it's not my fave Abbott's, because: (a) there are no outlets in store (b) they took forever to serve me (c) I asked for a cone - he double checked - again I said cone - and he still gave me a dish (d) the Cookie Dough custard I got here was good but not great (e) the interior isn't nearly as nice as some of the others However on the positive side (a) it's still Abbott's, one of the best custard chains anywhere (b) the girl working the lobby was really nice to me So I wouldn't put it up there with my fave 5-star Abbott's... the best one I've been to is in Henrietta, I wrote a 5-star review of it, it's the 1225 Jefferson Rd location. Amazing interior, amazing fresh custard with very fresh-tasting cones, good service, generous portions, and plus they told me they'd kill me if I didn't say this. As for the typical Abbott's remarks - Abbotts/Bill Grays share space like Taco Bell/KFC do in many places. The employees work for both. This location is a total palace, more than enough space for 2 businesses. Or five. It's one of my "best 5 custards I've ever had." I think I like custard more than ice cream, more than fro yo, less than real gelato. For custard specifically, which is sort of like soft-serve-but-creamier, the best in the country are Leon's in Milwaukee and Nielsen's in Vienna, VA, and then Abbott's in 3rd. But I can tell you this is the only custard shop in town named after Bill Gates.

    Abbott's
    Kari C.

    As a standard, this Abbott's location is open seasonally. The frozen custard is good and the one in Gates is comparable to any other in town. We ventured in today and the young lady assisting us was very helpful with answering my questions. I ordered a flurry and she made it to perfection and even added in extras free of charge, which is always an A+ in my book! Bonus we used a coupon and my hubby got a free cone with my purchase. With their quick service and convenient location, we may be adding this Abbott's into our summer ice-cream cycle. Yum!

    Chocolate custard with chocolate sprinkles.

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    2 years ago

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    11 years ago

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    8 years ago

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    4 years ago

    A $7.50 ice cream sundae should have a good amount of ice cream ..... just saying. Abbott's is usually a long standing tradition

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    9 years ago

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    Pittsford Farms Dairy - It's the best egg nog I've had in the region. By far.

    Pittsford Farms Dairy

    4.5(474 reviews)
    11.1 mi
    $$

    This is such a cute place! I had heard so much about their ice-creams so I had been wanting to…read morecheck it out. I got a double scoop with pistachio biscotti and cherry vanilla bean. Both flavors were incredible: super creamy and rich. My friend got chocolate almond fudge, and that was just as good. We also grabbed some baked treats to go (brownie, whoopie pie, and muffins), and everything tasted amazing. Other than sweet treats, they also have coffees and teas on their menu, and a bunch of different dairy products. It feels cozy, local, and authentic - like everything is fresh or straight from the farm. It's actually part of a long-standing local farm operation, which makes the experience feel even more genuine. I also loved that they support other local businesses and sell products from them, it adds to that community feel. Overall, this place is more than just an ice cream stop, it's a whole experience. Definitely coming back.

    4+ stars, it was dreamy, but taste comes at a cost and that cost is going to keep them from a 5…read morestar, but it was pretty pretty tasty! was in town for travel and i stay across the street, a decade went by before i realized what i was missing. well, extra calories arent truly what i was missing in my life, but what a treat!!! i opted for the soft serve (custard) with chocolate decorattes, you call them sprinkles! yup, a buck upcharge for those jimmies, but worth it! i surely would go back, depends on the temps when im there i guess, but nice treat (if you were a good boy/girl and earned it!!!) pinkels!

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    Abbott's Frozen Custard

    Abbott's Frozen Custard

    5.0(2 reviews)
    3.1 mi

    Their sundaes are phenomenal! They're so generous with the toppings here! Definitely recommend!read more

    Ab Bots are very good looking muscular people on Yelp who lure you in with their ripped physique in…read moretheir professional-looking profile photo, but are actually not real. They're just spamming the site and writing fake reviews. Thankfully none of them are in any way associated with this, one of the best frozen custard places not just in Rochester, but in the whole world. What to get: Vanilla Frozen Custard What else: My mother's phone number If all of the people working here had nasty pubic lice, it would be Crabbotts. Thankfully, it's not. There's something very special about Abbott's. I love frozen custard, but all custards are not created equal. I get so maniacally enthusiastic about this stuff that I usually end up in Police Custardy. If the people here were all overweight, it would be Flabbotts. You'll find Abbott's inside Bill Gray's. It's a separate business that shares a space, much like Taco Bell/KFC do in many places. The employees inside work for both. If people were often abducted here, it'd be Nabbotts. It's one of my "best 5 custards I've ever had." I think I like custard more than ice cream, more than fro yo, less than real gelato, but that's beside the point. Focusing specifically on custard, which is sort of like soft-serve-but-creamier, the best in the country are Leon's in Milwaukee, followed by Nielsen's in Vienna, VA just outside DC, and then Abbott's in 3rd. After that, I think Cleveland has the next-best, and then there are a lot that are more or less tied. If Scientists worked here, it'd be Labbotts. There are many BG/Abbott's in Rochester, and a couple in Buffalo. In my experience they have all been fantastic. If it was full of Canadians and beer, it'd be Labbatts. If you haven't been, come here and try it to see for yourself how good it is. I will admit that I used to enjoy it more a few years ago. I'm not sure if the custard changed, or my tastes did. I feel like it used to be harder, they'd dig it out of a bucket or something, and it was amazing. These days it's softer and more melty, more like soft serve. I'm going to try the other Rochester locations at some point and see how they are. If it were full of narks, snitches, rats and informants, it'd be Blabbotts. Anyway, it's still fantastic, creamy, sinfully delicious custard that is better than the next-best version (Don's) in the area. Come and give it a try and see for yourself what all the Rochesteritonianisticalishy fuss is Abbott. And if it kept changing its windows, it'd be ALT+TABbotts.

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    Abbott's Frozen Custard - Abbott is in here

    Abbott is in here

    Abbott's Frozen Custard - Baby vanilla for 3 and a very busy restaurant

    Baby vanilla for 3 and a very busy restaurant

    Abbott's Frozen Custard - Chocolate Custard!!

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    Chocolate Custard!!

    Abbott's Frozen Custard - icecream - Updated May 2026

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