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    Ben & Jerry's

    3.5 (4 reviews)
    Closed 12:00 pm - 7:00 PM

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    5 years ago

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    12 years ago

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    Yolickity Frozen Yogurt Bar - Pineapple dole whip

    Yolickity Frozen Yogurt Bar

    3.6(25 reviews)
    2.3 mi
    $

    I had one of the worst experiences ever at this location. I'm still taken back by the owner's lack…read moreof customer service. Today we decided to get our favorite ice cream because we were having a tough day and thought it would be nice to treat ourselves. Usually, the strawberry sensation is paired with Tahitian vanilla. Unfortunately, I didn't notice that it had been replaced with raspberry. I realized after I had already poured it because the color looked different. I thought, "Well, it's too late now, let me try it," but unfortunately I didn't like the combination. I went to the front and spoke to the gentleman who said he was the owner. I calmly explained what happened and asked what I should do. Without hesitation, and with a very unpleasant look on his face, he replied, "What do you want me to do about it?" I again explained that I had simply overlooked the flavor change, but he rudely responded that it was "right there" and continued by saying, "We don't waste food around here." At that point, I decided to walk away and remove myself from the situation. I dumped the ice cream because I wasn't going to pay for something that was an honest mistake and that I didn't enjoy. When we finished and went to check out with a very kind young employee, the owner came out from the back, saw the ice cream I had dumped, and attempted to charge me for it. I politely replied that I would not be paying for that. His response was simply that we could leave. I have never had an issue like this at the Webster location. This owner should consider taking a class on customer service or even anger management. There were many ways this situation could have been handled calmly and respectfully, but instead it was met with unnecessary hostility. It was a very bad look for what is supposed to be a "family business."

    A very solid froyo place…read more It seems to be popular to a wide range of locals, for anything from date night, to family night, to post-awards and event celebrations. This is your typical self-serve froyo place, for those of you who prefer frozen yogurt and toppings over ice cream. They also carry Perry's brand ice creams if you prefer that. The cashier was nice, although the self-serve setup lends to very little human interaction. They have ample outdoor seating out front, which is nice, although the ambience is a shopping strip parking lot so nothing too fancy. Other notable details: they do have a rewards program.

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    Ben & Jerry's - icecream - Updated May 2026

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