The people who work there are so friendly and efficient. My icecream is always packaged neatly and…read morewith the perfect amount of mix-ins. You can tell the manager runs a tight ship and the employees seem to be happy with their job. I've been to both the Irondequoit and Webster locations. This review is about WEBSTER. The Irondequoit location left a lot to be desired and their prices were higher. I don't get that. So it's Webster all the way for me!'!!! Obviously my pup loves it too!!!

If I could give this place 100 stars I would. Flavors are…read moreimpeccable, the owner and staff are patient and friendly! No matter the time or day, they will put a smile on your face x

Service was prompt and courteous as I ordered a double cheeseburger which was delicious. Very clean…read morefacility that is well maintained. I did have to wait 5 minutes for it to be ready at lunch hour but all else was fine. I'd go back again in a while for lunch.

The blizzard is our favorite . The problem is they don't know how to do their orders…read more We spent 20 minute to pick up an online order. The place is filthy outside. Not good!!'

I like that you can take the entire family here and everyone can get what they want, I get my…read moresorbet with fresh fruit, my husband gets his custard with millions of nuts and my daughter gets her ice cream. Very clean & Very friendly staff too. Indoor seating with air conditioning is a plus

Awful hours. been over here for years but never get the chance to try because they're always closed.read more

Came for some ice cream with a friend at night for their birthday and really enjoyed it. Abbotts is…read morethe best for custard and this location did not disappoint. had a great sundae and all of my friends enjoyed their ice cream choices as well. We were the only people there and I do have to say the lighting here at night makes you feel like you are in a horror movie so I would not recommend coming after the sun comes down. Other then that, we had a great time!

I came in with friends for ice cream and got a small dish with a cone on top. It was super yummy…read moreand refreshing after a day out with friends. The store itself is not my favorite with only outdoor seating that is pretty uncomfortable. The ice cream was worth it though! The service here was pretty good as well making a nice trip out for some ice cream.

Honestly, this place is such a vibe. The decor is so cute and the energy in here is welcoming…read more Service is personable and friendly; love supporting a family-owned spot like this!!! We stopped in for a sweet treat and it did not disappoint. I got the cookie dough in a cone and it was perfect. My husband got the mint chocolate in a dish, and it literally tastes exactly like a York peppermint patty, sooo good. 10/10 recommend. Definitely gonna be back!

We decided to check out this little jewel box of an ice cream shop, and I'm glad we did! The inside…read moreis beautiful, with some indoor seating, and there are plenty of outdoor tables and Adirondack chairs for those warmer days. It's a family owned business run by a husband-and-wife team. When we visited, we met the husband, who was there with an employee he seemed to be training both very friendly and welcoming. We actually found out about this place through Instagram and a local news feature, so naturally, we had to check it out. It's tucked away toward the quieter end of Park Avenue, which makes it feel even more like a hidden gem. We stopped by on a warm October weekend. I initially thought all the ice cream was house-made but turns out it's Perry's. Not a deal-breaker, but a little "meh" moment. That said, they were actually making some fresh ice cream during our visit, and the owner even brought us a sample and it was delicious! I ordered a banana split, which was made just as expected. Since it was the employee's first time making one, I didn't fuss though part of me was hoping for a few more bells and whistles (maybe I'm just spoiled by Margie's Candies back in Chicago). It could've been prettier, but it still hit the spot. Overall, the ice cream was tasty, prices were fair, and the vibe was lovely. I do wonder how they'll do during the colder months maybe a collaboration with a local small-batch ice cream maker would be fun? Street parking available. Give them a whirl 4.5 outta 5!

Their classic ice cream cake is both delicious and not that expensive! This isn't your baked cake…read morebottom kind of cake. It is all Neapolitan ice cream and fruit. The flavors with the fruit are so good! The owner of the business is very nice. He had our cake ready at the time promised with our message written on it. He's very nice to work with. They also have a ramp for those of us who are physically challenged. I didn't go inside so I can't say anything about that though.

I've gone there twice a year for many years. Obviously I like their chocolate and in particular…read moretheir truffles. I frequent almost every chocolate shop on the East side of Monroe County. They are up there with the best.

Love the coffee and boba drinks. Kids love coming here for ice cream in the summer as well. Will be…read moreback

Very cute new place to sit and enjoy a coffee. I got a hot chocolate. After I ordered, I was…read morelooking around and saw the frappe sign. That was what I was really looking for. I should have asked but sometimes I'm too quiet for my own good, lol. The hot chocolate was very good though. I'll definitely be here again. I'll try a frappe. :) They also had bagels, cupcakes, cookies and bubble tea.

Ice cream was not as good as it was when they first opened unfortunately…read more We ordered two of the strawberry with graham cracker flavor.

Ordered a 3 pint tub of ice cream for my birthday last week of June and had 6 toppings to choose…read morefrom and had several issues with this $30+ order. A couple toppings missing, missing (2) chocolate dipped waffle bowls, and ice cream was basically melted and did not seem to have 3 apple pie toppings. Everything was minimal compared to other times. Called and spoke with a girl named Danni who sounded confused as to what they could or should do to remedy this. Said they would have to ask their manager Alan or Allen what to do and have him call me back. That didn't happen so I called back before closing and once again was told sorry he cant come to the phone now he will have to call you back. Never happened. When you pay over $30 for ice cream you expect it to be awesome and it wasn't. I even tipped 15% on a pick yo order , but that didn't matter. Its always the same story there. Barely legal teenage girls with ZERO CLUE in how to make a batch of custom ice cream (this IS what they are known for after all right? Since ai had no call back to remedy this I filed a grievance with my credit card conpany and after a week or so was denied any resolution by the merchant. Seems like Alan at Cold Stone really doesn't care whether you're a loyal customer or if you tipped or whatever. Silence is deafening. Lost a customer. Guess Ill just go to Bruster's REAL Ice Cream instead. I suggest others do the same. They actually appreciate their customers and love what they do and they do it well. Its too bad word of mouth IS A THING because ai will not ever recommend Cold Stone ever again. The saddest part is they made my birthday experience suck. I dont do much for birthday outings these days however they dont seem to care and the manager Alan could care less. Im not going to call a third time when I know Im beating a dead horse. Ill just let others know to avoid this place as it's expensive and they have clueless children working there. You would think they would be trained on how to add and mix toppings into the ice cream in the cold stone but they dont know. My good experiences there were when an adult stepped in and made the mic herself. The kids don't know how to do anything. Scared to scoop properly, scared to load toppings, don't know how to issue credits, cant get their manager to rectify anything . One day when they order their birthday ice cream and its sucks they will get mad but they wont recall the times they were serving SLOP themselves.

So happy they're open for the season! There are so many soft serve and hard ice cream choices, you…read morecould get something new everyday. There are plenty of toppings and sundaes too. If you're not familiar with ice cream sizes in the area, keep in mind the servings are large! I always order the kiddie size as it's a normal small

I love that they have so many possible soft serve flavors! They also always have a good variety of…read morehard ice cream. You order at a window and then there are some outdoor picnic tables, but I don't think there are any indoor seats.

I tried the new Tap Room at the Bill Gray's in Webster and this place was electric. They have a…read morewhole page of beers on tap, pretty wild. My friend got a garbage plate with onions on it even though he's allergic to onions, which I thought was weird. I saw "world's best cheeseburger" on the menu so I had to try it, and I can confidently say they were right, it's the best.

Honestly, I know it's over priced here but I still get the itch for their burger sometimes. Nut…read morewith a $70 bill, I expect the standard bills grey fresh roll. A fresh roll is 50% of the equation of the hype behind a Bill Grey 's burger. We got normal buns that were super stale Other than that the place was super clean and staff were friendly.