So, I had never been here in my whole life, and now they send us coupons, so we've been a few times, lol. I have pretty much always gotten grilled cheese. It's good. Just grilled cheese. Nothing to write home about. We got a side of fries one time, and it was HUGE. My husband has had burgers and chicken tenders. No real complaints. One time, one of the tenders was super small, and they still counted it as a full one. It's good for a to go order or quick junk food type meal. Sign up for their reward membership because they send you free stuff a lot. read more

Honestly, I know it's over priced here but I still get the itch for their burger sometimes. Nut with a $70 bill, I expect the standard bills grey fresh roll. A fresh roll is 50% of the equation of the hype behind a Bill Grey 's burger. We got normal buns that were super stale Other than that the place was super clean and staff were friendly. read more

Bill Gray's Webster - Stale buns.. what happened to fresh rolls ?? - Burgers Near Me - Webster, New York

We went to the new Bill Grays restaurant that just opened at the old Hegedorn's location to check out this new location. Food was good as usual however the experience at the register was quite disappointing. The guy taking our order was acting visibly frustrated rolling his eyes and speaking with a stern voice in the process of clarifying our french fry order of all things. Either this guy needs more intensive customer service training or he's simply in the wrong job. read more

I wish I had visited Bill Gray's at its inception, when it was likely founded and stood solely on its food. And before he/they got into the entertainment business. Genius business model. I'm sure it's a really really great time...TVs, lights, arcades, Quick Draw, golf simulators, all the games, all the beers.... The food is clearly secondary. And for good reason, the profit margin on the other trappings make so much more business sense. I love their business model. I wish I had thought of it and implemented. For fun... yes For food... meh It's a Rochester-centric version of Buffalo Wild Wings. Just a touch better. read more

I went over there in the parking lot to look for it in the building was abandoned. I thought oh no I thought I made a special trip over to Webster to eat. Then I went up above and they have a brand new restaurant with a bar. The food is excellent. The hamburger is huge especially if you get it with everything and their special Bill Gray's hot sauce. I even brought a bottle home with me. Like I say a brand new building really spacious and a great atmosphere.. and I was greeted with a smile great service I would definitely recommend read more

This is the new location and recently opened. The location is large and split between restaurant and the tap room. The taproom has golf simulators and electric dart boards. It's a very large area. In the taproom there is table service, in the restaurant it is counter service just like it's always been. The greeting was slow, the initial drink order was slow but the staff was super friendly and clearly still learning the process. Food was solid (burger and fries, mushrooms were excellent) pitcher of draft. Food prices have def increased. read more

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Our first time trying Bill grays today this is the type of burger we love tastes like a grill cooked burger at a cookout tastes amazing curly fries cooked to perfection shrimp were amazing and cooked perfect too thank you bill grays we will be ordering again very soon read more

Great atmosphere lots of room Out of wine Recommend more red wine Wow forgot our order were an hour in from ordering not happy It sucked 1 hour wait We had to leave I think they just lost the ticket Will try again Mark and Jennifer Foodie read more

Service was so friendly!!! This was such an amazing place with dart boards, Inside golfing and lots of tvs to watch sports! Food was awesome. I ordered a cheese burger and it came out very quick. It was very good. Bill grays never disappoints!! read more

Bill Gray's moved their location a few hundred yards south, The new location is twice as large as the previous location. I think this has resulted in a sharp drop in service and food quality. Last week my wife and I stopped for a cheeseburger and fries, their center piece product, you order at a counter. They give you a buzzer to announce when when your food is ready for counter pick-up. Our buzzer went off and I got to the counter they told me that they made a mistake and my food was not yet ready, so, back to my seat. Several minutes later the buzzer went off again and our food was ready this time, this was 24 minutes from the time we placed the order. Both our cheeseburgers were dry and somewhat charred, they appeared to have been cook previously, a piece of cheese thrown on top and just microwaved. We have been going to Bill Gray's for years and this was first really a bad meal we have had. Fortunately, there's a Wendy's right around the corner. read more

My favorite burger place and unfortunately it's so close to me. The only sad thing is the price keeps going up and the amount of points for a reward was just increased. A double whammy. read more

Food was delicious, service was great and it was well put together. The manager Peter was great and the service was top of the line. The atmosphere was great nothing out of place and the food came fresh and hot. read more

I just had the most disgusting mushroom swiss burger at the Webster location. They charge extra for mushrooms and I got slimy canned mushrooms. They weren't even grilled to hide the slimy nature of the mushrooms. Shame on you!! And they charge substantially extra for them. What a rip off and moreover, they ruined the taste of the burger. read more

Just got a red hot plate. The Hot Dogs we're not zwiegles, and they were cold. It was like eating bologna. I had to throw it out after a few bites. Hard to believe that after waiting 15 minutes for my food they couldn't have the not zwiegles Hot Dogs on the grill during that time. read more

Very overrated and overpriced. I've never got the hype about Bill Grays. This location especially never seems to be clean. Went on a Tuesday and ordered two kids meals and according to the website kids meals comes with a scoop of ice cream on Tuesdays. But when I went to get the ice cream I was told that wasn't a thing. Weird I'll never go back read more

Bill Gray's Webster - Burgers Near Me - Webster, New York

My neighbor mentioned the fish sandwich at Bill Gray's. So last Friday I called ahead and ordered fish sandwich and tater tots. I wasn't two tater tots in, and I could tell that the frying oil needed to be changed. It was dirty oil. It ruined my lunch. And you know it's $17 for some thing I couldn't eat and I couldn't take back. Very disappointing. read more

I like this place for its quick service and friendly people. But it's the second time I've ordered a pint of ice cream and received less than a pint while paying full price. Again, ice cream packed in a soup container. It's one third less than a pint. Either tell the customer if you've run out of pint containers or charge less. Whatever the reason, this isn't nice read more

Everything was cooked to perfection and it's nice that they have a variety of options to choose from including vegetarian.

A standard of ours for years. Good Burgers, Hots, Italian Sausages and sides. A Rochester tradition, and the Webster location strives to serve its customers well. read more

Bill Gray's Webster - 2 Cheeseburgers Deluxe and an order of Fries. - Burgers Near Me - Webster, New York

A lot of Taureans seem to work here. They're stubborn and very alpha. I'm not sure how they all manage to get along. Maybe they don't. I think the large number of Taureans is why they call it Bull Gray's. In fact the employees at this location are really nice. Their "World's Greatest Cheeseburger" is good (in fact it tastes a lot like the ones I've had at other locations) and they make good White Hots too. I was at this particular location about 10 days ago. I stayed for a good 45 mins using wifi and eating my burger and enjoying the afternoon. I'd definitely come back to this location. It has outlets, good wifi, good food, and really nice employees. Also I had a nice conversation with one of the employees about where the good Gyros are in town. Definitely a solid 4 star place. read more

I am wondering what happened here. Twice since I moved back to Webster I went there for a cheeseburger and twice it was terrible. This used to be my favorite spot! Whatever happened to Debbie? I am sorry to say that once I could live with,but twice- that's it for me. I guess everything cjan Update: I returned twice since then and both times were excellent! I hate to give a bad review so I took them up on their offer to try again and I am glad I did! Thank you I will return read more

Bill Gray's Webster - Cheeseburger (burnt) and stale roll - Burgers Near Me - Webster, New York

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I live in Webster and i like to support our local businesses but i just can't support Bill Grays. The last two times I've gone there the food was terrible and the place was so dirty, dirty tables, floors, soda and condiments counter filthy, the bathrooms uggh, one can only imagine what the kitchen looks like. Only four customers in the place and the staff doing as little as possible just playing around, getting drinks, eating food, being louder than the customers. Is there Management anymore? The veggie burger at Bill Grays at one time was absolutely the best in town now it is undoubtedly the worst. The fish sandwich was darkened meat and mushy. Onion rings cold not even warm. I'm done for 20.00 I'll go to another local restaurant that guarantees me good food and clean restaurant. read more

Bill Gray's is what it is - a cheap place to grab a consistently good burger and fries. As far as counter service restaurants are concerned, I think Bill Gray's is one of the best. The burgers come nicely dressed with toppings (no paper thin tomatoes or skimpy sprinkling of some shards of lettuce found here) and and are nice and juicy. With a coupon, my boyfriend and I were able to get two cheeseburgers (look for BOGO coupons. They're everywhere from the paper to the phone book - assuming you still get a phone book) an order of fries and a small fountain drink to share for $11. Not too shabby! We both walked away satisfied but not blown away by an amazing culinary experience. But, then again, that's not what we were expecting anyway! read more

Bill Gray's Webster - Burgers with deluxe toppings, and fries - Burgers Near Me - Webster, New York

Awful service. Ordered a small and regular sized milkshake and after waiting 30 minutes we asked if they would be ready soon as there were no other customers waiting... they pulled them out of the cooler. There were six employees standing around doing absolutely nothing and the milkshakes were completely melted when we were handed them. read more

Wish I Could give you zero stars. Came in to your location on the twenty fifth With my wife for dinner. I was told that you were closing in fifteand it's but we can still dine in. I used a coupon that was recommended by the cashier. Two burgers a french fry for fourteen ninety nine. The young lady cashed me out and proceeded to leave. My wife and I sat down and waited for our food. Another young lady, came out with our food in a bag. I was confused because we were dining in. I open the bag and theres two burgers and a fry. The cashier who rang me up told me I can use the coupon twice so I was expectin four burgers and two fries. I told the supervisor, Zack that my order was incorrect and I just want a refund. Zack says, I dont know how to do refund... Zack takes my reciept and attaches it to a note written in marker, to the day shift manager. The next day I called and spoke with Peter the manager says I can get you a refund sent back to your credit card in two days. A few days pass. I call their corporate office and was to that their I.T. department would send the refund and it can take a week or so. Today is 6-13-23. I went to bill grays on 5-25-23. I didnt take the food with me. Send me my money read more

This review is from September 10, 2015. "The food is ok if you are in a rush..their slogan is the worlds greatest cheeseburger..if you like grease" read more

The milk we ordered for my 2 year old granddaughter was expired by 2 days and warm. When we took it to the counter the girl put it back into the display case resell. If that wasn't bad enough we had to go back twice to have the order completed. Be very careful and watchful. read more

Bill grays are my favorite cheeseburgers !!! The burger tastes great , the rolls (at this location) are always fresh . The French fries are also my favorite, they are the only fries I like ketchup on for some reason? They are always cooked perfectly!! read more

Bill Gray's Webster - a hamburger and fries on a tray - Burgers Near Me - Webster, New York

The Worlds greatest cheeseburger was pretty great! It was a hearty size and had tons of melted cheese on a roll. It is definitely comfort food. This place is a walk up order burger joint. I also ordered the tater tots. They were very good as well. The staff was friendly and even offered to let me taste the famous hot sauce before ordering. I would return for this greasy comfort food if I was a local. read more

Bill Gray's Webster - Worlds Greatest Cheeseburger with Deluxe fixings. - Burgers Near Me - Webster, New York

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Ambiance- Tired Diner :cafeteria style Staff- pleasant but not efficient Food - veggie burger wasn't hot, lettuce was rusty Fries- G Ice cream- sub par, didn't taste like other locations Cheeseburger- hot but too pink Sanitation- Dirty, dirty, dirty UPDATE 5/16/2019 Another huge disappointment at this location. A family member surprised us and stopped at this location to buy three Turtles for us all to have a treat. He wasn't aware of my prior review. Once we tried them we wanted to call because they're not what was expected. That's when I learned it was from the Webster location of Bill Gray's. Anyways we were Very disappointed as they do NOT make them like described on the website or what's offered at other locations. There is no fudge inside but a trace of an artificial tasting caramel. I called to complain and the girl said they were not an Abbott's. Where is the continuity with this shared product name? I bet if I went to Bushnell's Basin, Fairport or Penfield the product would be consistently made the same. This location should change the name of that novelty ice cream product and tell customers how it differs from the original Ice cream Turtle. read more

Been going to Bill Gray's for years because they're generally quick and the food is good, especially the burgers and fries. We used to have the fish on a regular basis, but seems like the quality of the fish is going a little down while the price has gone up. It's probably not the best burger you can getn but they are very good and especially with their easy to find coupons, they're a pretty good value.. read more

This was my first time trying Bill Gray's, they have amazing deals on their special plates on Tuesdays. So I went on Tuesday. I got a mix plate with burger and a hot dog with the sides of fries and sweet macaroni salad. To my thinking I thought I would get everything separately but to my surprise I got everything in one plate. One on top of another. I got extra chilli on top and side and they provided it. It wasn't as spicy as I thought it would be but it was alright. Taste wise they could have done better. As the taste was more bland than exciting. But it's quantity is value for money. This place is more like quantity over quality. read more

Bill Gray's - Many locations, Ridge Road in Webster specifically - 5/11/10 So, to Bill Gray's! And, Bellyman means that as a command! Go to Bill Gray's! They bill themselves as "The World's Greatest Cheeseburger", and while Bellyman will have to disagree on that point, they do make a damn fine burger! Bellyman likes his with "everything" which means onions, mustard and hot sauce. Although, if you're not a resident of Rochester, you might take a different meaning from that. In Rochester, "hot sauce" can mean a melange made of grease, traditional hot sauce, grease, griddle scrapings (or any other kind of unidentifiable meat-like substance), grease and love. It is to be experienced to be fully enjoyed...especially on a garbage plate, but that's a review for another day. Back to Mr. Gray's...this is a local chain with restaurants all over the area. Food typically takes a little longer at Bill Gray's than other chains because it's made fresh, and the wait is worth it. The fries are always done crispy and perfect, the rolls are fresh and the burgers never dry. It's a tough call to decide if Bellyman would prefer to go to Bill Gray's or Five Guys. More often than not the decision is made on how hungry Bellyman is. Since Five Guys gives you a shopping bag full of fries, he will always leave full. But, Bellyman thinks Bill Gray's burgers taste better. Bellyman's only complaint is they give you your burger on a plate that's barely big enough to contain it. Since they're greasy, as a burger should be, they drip. This means Bellyman cannot put his burger down once he's started it. Sometimes Bellyman likes to pause and savor, which isn't easy to do with a Bill Gray's burger. Aside from that... Bellyman approves! read more

Ordered take out from this location. Burgers, fries, onion rings, and drinks. The positives include the toppings on the burgers were all correct and the onion rings were cooked perfectly. The downside was there were no fries (shame on me for not checking at the counter) and that was disappointing to say the least. The burger was way over cooked and the cook clearly kept pressing on the burger while it was cooking and I am guessing the cook believes that will expedite the the cooking. My burger was super dry, flavorless, and as flat as a pack of matches. Salt and pepper goes a very long way, Folks. Last, I ordered online and it was promised at 7:30pm. Wait until almost 8 for the order. Let's be real...it's food so no loss of life and no kittens or puppies were harmed. However, if they can't abide by the promise time, give a longer window of time. Set expectations and look like a hero when you deliver on time or early. The food is usually pretty good and I am hopeful that this was just the result of a bad night of service. We all have off days. Will give them another try another day. I could only get through 1/2 of the flat burger so I have to let that digest before thinking about a return visit. May be a couple/few weeks. read more

Pulled pork BBQ and curly fries were good, but certainly made me realize that we were not in North Carolina. Pork BBQ was clearly taken from the sort of tubs that you can buy at the grocery store, drenched in hotsauce. Edible- but I wouldn't go out of my way to order this again. While I was not surprised nor terribly disappointed, I am disappointed to say that I missed their special show. On Thursday night, you can catch "Flyin' Bryan and Miss Understood the Balloon Lady." Apparently this is a three hour dinner show! I think I once knew a drag queen named "Miss Understood." I would be much more likely to visit Bill Gray's on Thursday nights if Miss Understood was serving face instead of balloons. Bring on the drag! read more

Very disappointing. Bill Gray's is a glorified Burger King, with a stink to it. Very greasy Burger, and very greasy French fries. 1 star for having loganberry. Surprised that Bill's has so many locations, but then again so does Burger King. No more Bill Gray's, stick to BK or McDonald's for a much less grease meal. read more

Best cheeseburgers ever!! Ordered last night ( April 19, 2020. ) at 5:40 pm and Grubhub delivered within 25 minutes. Happy to support local businesses in this time of the corona virus. read more

This is my go to burger joint when I'm hungry in Rochester N.Y. area. This time it was the Webster location. Always 2 Cheeseburgers always hot sauce, mustard, ketchup, and onions and always a large fry! The added bonus...Abbott's Custard without leaving the building. read more

Bill Gray's Webster - September 2018 - Burgers Near Me - Webster, New York

It's a burger joint and pretty much on par with Five Guys, minus the copious amounts of peanuts. The cheeseburgers are pretty good and the fries are decent. If you like to have a bit of customization with your toppings, this place not be your style. Your choice of toppings on a cheeseburger are pretty much your basic condiments, or you can go "Deluxe" and get lettuce, tomato, and mayonaise (nothing says classy like mayo on a burger!). If you're looking to change things up, I recommend you get the Bill Gray's hot sauce on your burger. It has a nice kick and it's a nice change from the typical Frank's Red Hot or whatever generic hot sauce you normally get a chain fast food burger joint. As a plus, apparently you can get draft beer now! Admit it, Bill Gray's is where you'll be spending your next Friday night. read more

Omg, Garbage plates are amazing! Staff is amazing and remember who you are, I don't even have to tell them my order anymore they just know and give me the total. Guess what, it is right every single time. GREAT JOB guys keep it up! read more