I come here weekly and I am always greated with a smile. Yara is always very friendly. I have a location closer to me, but I drive a little further because of her. She is attentive and patient with the customers. She always goes above and beyond to keep the customers happy. read more

I'm a really big fan of Cold Stone. I've been coming to Cold Stone Creamery here in Los Angeles since I was a teenager. One of my first jobs as a teenager was working for a Cold Stone Creamery. It was fantastic. Shout out to Dave Siemienski one of the franchisers who got Cold Stone Creamery out to Los Angeles. This day I had my usual: strawberry ice cream with brownies and raspberries. Delicious. The man serving me was super nice. Great ice cream chopping skills. Love Coldstone. read more

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mahmoud is so nice and gave me some good recommendations. i usually get the coffee lovers but i recently tried the banana caramel crunch, and OMG its been on my mind rent free! 10/10 highly recommend. melanie is also soooo helpful she went above and beyond for me - customer service is top tier here ps: substitute the French vanilla cream with a banana pudding thank me later read more

Cold Stone Creamery - Damn sunny thank you!!!!! - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Honestly it's been so long that I can't even remember when I was last here. But today, it was calling my name. The same concept as it's always been, choose your ice cream, make your own or pick one of the specialty flavors they offered. Service was great, it was busy but didn't take long for help. We went with the classic from their list. The Berry Berry Good and Surender to Strawberry. The ice cream mix with the topping to create the deliciousness and then completed with the flavored waffle cone. It did the trick. The ice cream was great and very fresh. Waffle cones were nice to add, not sure how often they're made. They also have cakes in the fridge as well for the grab and go. It's pretty good and perfect for that craving but it seemed to have gotten pretty pricey for them. Two ice cream in a dipped waffle cup with gratuity came up to 27.00. Steep for some ice cream. read more

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Friendly service and tasty ice cream. Lots of flavors and toppings, bowls, cones and cups. You pick a flavor and the attendant mixes your choices. Prices are a tiny bit on the high side: $7.99 for the smallest cup. I splurged in a Coffee Lovers cup with coffee ice cream, chunks of Heath bar, bits of toasted almond and caramel. Such a treat although the coffee flavor could have been a tad stronger. In addition to a drive-through window, there are two small tables with 5 chairs that accommodate customers indoors and another couple of tables sit outside on a small patio. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

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Wonderful customer service! Yassin was very nice. We'll definitely be back because of Yassin's service.

The cake and company refund policy get 2 stars, but the crew and their problem solving skills get 5 stars. Together they average 3 stars. I came in to buy a cookie dough cake and took it home. When I opened the cake the cake looked old and had freezer burn. (Like when you leave things in the freezer for long time and they get freezer burns and start forming crystals) I came back to the store to make an exchange and they were happy to do it for me but the next 2 cakes they showed me had same problem. I asked for my money back and they said it's company policy they cannot refund my money back to my card? The crew called their manager to try and make an exception but the answer was no. They offered several options to make me whole and we looked through their cake inventory and found one that I liked (I looked for the one that looked the freshest). I was trying to find a date on the box like when it was made or eat before date but did not find any on the case? Anyways, I am bummed because we like to get ice cream cake from cold stone but looks like their inventory doesn't get bought or replaced often. Sadly, I will look for other place to get ice cream cake. This review is only for their cake and their refund policy. Once they said they can't refund my money I gave in and took whatever looked the freshest. The crew was nice though and they tried their best to make me happy and I left with a cake. The picture is for the cake I did end up eating. read more

Cold Stone Creamery - Oreo Cookies and Cream Extreme Cake - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Employees were great but the manager had her kids running around at work??? Kinda unprofessional and she I could hear her yelling at employees in the back like screaming at them because they were working to hard? I was like wtf kinda wanted to say something like you shouldn't talk to your employees like that, it was too far. They need a new manager if you're yelling at employees where the customers can hear it I know it's worse when no customers are around. read more

Smells amazing in here! All the delicious flavors just amplify your nose and you don't know what else to get! I absolutely love this location it's very convenient and plenty of parking. Great Customer service and happy to serve any requests. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Yummy ice cream, great choice! Excellent, purposeful service by Ahmed & all the staff (1 lady that night, forgot her name) Thank you so much. They all deserve a pay raise ;) awesome spot for study work with tables & chairs. God bless! read more

Cold Stone Creamery - Coffee Lovers Only - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

I am really impressed with how polite the gentleman was behind the counter, extremely helpful and very good at making helpful suggestions, but I had to order the peanut butter cup I had to get the medium size and it was delicious. It didn't even take three minutes one of these days. I'm gonna try their delicious waffle cones, but this location has outdoor seating and you can still see why they're open for business Keep up the good work and great job on picking this man for your staff , no matter what he does he gonna do real well read more

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The two boys that were working are very rude. They were very messy also. The store was not clean as usual . I paid for two love it and one was missing half the ice cream. he piled it up, mixed it once and threw it in the container. Very rude. read more

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Love this place! Always a pleasure everytime we visit! Staff are all super friendly and welcoming, will accommodate you and give you the best customer service experience! Especially today, my bf and i went to the northridge location, the girl, Brooke, was extremely rude to us! When she was making my ice cream, i realized it had bananas on it and i have bad allergies with it. Instantly, i apologized and said i didn't know there was bananas included. She looked so annoyed, threw the ice cream shes making aggressively and gave me a new one but slammed it on the counter and walked away.... Hella rude! We paid and left but i didn't even want to eat my ice cream anymore and threw it away. We then decided to go to this location, and im telling you! It was the complete opposite. All the staff were suuuper friendly to everyone who came in! Welcoming and the person who assisted us is Yara! Such a delightful person! She even gave me the excess for my ice cream and was just super great! We ended up telling her what happened and all staff were apologizing for another stores incompetence.. Anyway, highly recommend! If you like some good ice cream with extra sprinkles of positive vibes to whoever is making it, go here!!! read more

Cold Stone Creamery - Mud Pie Mojo - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Really delicious every time. Super nice, helpful and accommodating staff. Always a winner.

The manager here is so rude and terrible with customers. The new worker Karina is so sweet though.

It's rare to find a place where you feel both valued and cared for as a customer. Keep up the fantastic work--you've created something really special, and it shows in every detail. Thank you for the great service and even better smiles! read more

The server was nice but paid 15 dollars for a gotta have it that was melted and runny when I got it but not trying to be a picky person foolishly took it anyway. Had to hurry and eat it with five minutes as it was almost totally melted within that time. Wish workers would inform you the ice cream was very soft and melting before they already had your cup done so it don't put you in a bad spot to except what you don't want or tell them to take it back and feel like a jerk for doing so. Won't be going back read more

Ordered this delivery a few days ago and was finishing it up this morning and saw this, a hair in my ice cream. It's not mine bc I bleached my hair white. I thought you have to wear hair nets working in food service? I threw the rest out read more

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We visited Friday 2/7/25 at night and we were helped by the loveliest gentlemen. He indicated his name was Anwar I hope I spelled that right. His customer service was top tier. This is the kind of stuff that makes people come back to a particular location. My son said his ice cream was the best ice cream he ever had in his life. He was a breath of fresh air and he honestly made our night. Thank you so much. I hope you are aware how special that type of customer service is. read more

I decided to drive here from sylmar since it was the only dessert open nearby. Ordered about $50 worth of ice cream and the portions they gave barely even fit in the cup size I ordered, not in a good way either, it was less than. In addition to that they were so stingey with the ingredients. For example I asked for strawberries and I was given one SMALL one. And when I asked for more they said it would be extra per strawberry. Not only that but this location does NOT even mix the ingredients. All they did was put the toppings in the middle then just fold the ice cream around the toppings and then they were just like hidden inside not mixed at all. Definitely won't be going back here any time soon or at all. read more

First time going to Cold Stone on an early Saturday morning with my son and a wonderful lady help us out and was extremely kind. My son loved the ice cream! Currently his new favorite ice cream spot! read more

They overcharge you and never get back to you. Don't come here. They scam customers. I've called multiple times and never got a call back.

My husband had an AARP Coupon for buy 1 get 1 free. The young lady serving us was ready to accept it when the very rude young man stopped her and said they don't take coupons from AARP. The coupon was specific to this store. It is a legitimate coupon. If we hadn't been celebrating with our 7 year old granddaughter, we would have walked out. We did not want to disappoint her, so we paid and left. But we will not be returning. From now on we will go to Handle's to get our ice cream treats. read more

Came here with my son. It's sept 1 on a random Friday night. The people (young man and woman) were so polite and just made a great ice cream recipe for us! Thank you for working holiday and being so kind to my kid. Will be back read more

Cold Stone Creamery - Great service and ice cream - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

How many employees does it take to notice you? Zero.... But 3 people are working... But Then help the lady behind me first! Geez you need to clean the dust all over the place and have better customer service! Nasty! read more

They suck! Paying almost $20 for an ice cream they made that looks terrible and small portion. My daughter thought her ice cream was already melted . Never again spending my money here . They need to train these young kids they hire too!!! read more

I like this place. The ice cream is delicious and the staff is very friendly. They play great music inside. I was very pleased. read more

Cold Stone Creamery - The outside sign. - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

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Cake batter ice cream is bomb!!! You must try! Good service.. everyone is so friendly :) definitely will be back! read more

The ice cream was so good and one of cold stone staff she was serving me ,she was super nice & friendly her name was Yara Ask about her when you go there Thank you Yara & Cold Stone For making my day read more

Alla is literally the best!! it was my husbands bday at 12am midnight and I called to request to make a cake in 2 hours and they are so sweet with excellent customer service they made a custom cake for my husband within 2 hours and omg the cake tasted amazing! thats our fav go to spot at night for midnight sweet treats. so thankful to the management and Amazing employees like Alla to provide customer with such an awesome experience! LOVE LOVE LOVE this coldstone!!! read more

Pizza is often likened to sex in that even when it's bad, it's still pretty good. Having had the no-name brand of several discount supermarkets, I don't think the same can be said for ice cream. But Cold Stone is always good wherever the store is located. The ice cream flavors and toppings are as consistently tasty as the service is warm and friendly. So regardless of whether it's a hot day, a cold day or a bad day, I'd recommend giving it a try. read more

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This place used to be our go to/favorite spot, I spent so much money here coming in 2-3 times a week with my family. In the past couple months the quality, cleanliness and customer service has gone extremely downhill. For this reason I will not be returning and decided to leave a review. I don't normally write reviews but I am shocked and appalled at how quickly this place did a 180. It used to be so good!!!! I came in around noon the other day to bring my family in to get Icecream. As soon as we came in we were approached by a workers baby. There were no other customers in the store and the baby was running freely back and forth behind the counter and the front entrance. My wife and I were very concerned as the baby was just allowed to run around the whole store, while screaming and touching us. As a customer this is very unprofessional and weird. As A FATHER/PARENT this is extremely concerning as the baby could be touching ANYBODY. The baby also had metal spoons in her hands and mouth the entire time WHICH ARE USED TO SERVE CUSTOMERS. It was completely unsanitary, and quite frankly Disgusting. The worst part was I saw the baby drop the spoons on the floor and TO MY HORROR I saw the spoons BE PLACED BACK behind the counter by the icecreams, TO SERVE WITH INSTEAD OF BEING WASHED. And the whole time who I assume to have been her mother (the older female employee behind the counter with an ascent) she just laughed! And thought it was funny???? WHAT? This is DISGUSTING and we will NEVER return back to this location. $46 on dirty nasty icecreams that weren't even filled up all the way!?!? Shame on the mother for not watching her baby. The other coldstone's on Sepulveda or even the Northridge location is a way better location! DO NOT COME HERE. Unless you wanna get sick with something. The only person who should pay this place a visit is the health department!!! 0 stars if I could. YUCK!!!!!! read more

Cold Stone Creamery - Location - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

10/10 Highly Recommended,The Dude With The Bucket Hat Kept Asking If I need More Toppings And Helped Me To Pick My Ice Cream And I asked For A Waffle And He Didn't hesitate To give me One that He Just made.! read more

7/8/2020 BEWARE!!!!!! I payed for my ice cream with cash and after the employee gave me my change, she went right to making the next costumers ice cream- WITHOUT CHANGING HER GLOVES. Please BEWARE!!!!!! read more

I love ice cream! and they do not disappoint, very yummy! crew sometimes seems overwhelmed but I think it's part of the job oh well! I'll be back anyways read more

Best Customer Service Ever The Employees there are extremely nice and they make sure you're happy with your order highly recommend.

Ice cream was delicious, very creamy and flavorful. Establishment was very clean and staff very friendly.

I pre ordered a birthday cake. Well, when it's a birthday cake, you would want for it to be presentable right? First of all, the decoration was different from what was shown online. When I asked about it, the lady said that's how we were taught to do. Well, they had the exact cake advertised on their wall and I said look, what you're giving me looks different. She couldn't say anything. Furthermore, the writing on the cake was all messy. Some fat and some skinny letters. They had no bag to put the cake in. And all they had was just pink candles. I left very frustrated!!!!! I am never visiting here again. read more

Omg, I just pulled a long hair out of my ice cream. This has never happened to me before and I am so disgusted I don't know what to do. I paid $7 for a small cheesecake icecream with Graham crackers and caramel sauce and it came with a free hair. Normally I probably would have finished eating it but with the virus going around I feel ill even knowing I ate a few bites already. I'm adding photos and a video showing me trying to pull this hair out. It was so long and so caught up in the icecream that it broke twice as I was pulling it out. I guess I can't add a video but I'm posting the photos. So gross. TLDR; I just pulled a hair out of my icecream. It was so mixed into the icecream that it broke twice as I pulled it out. read more

Ordered a Lucky Charms cake for St. Patrick's Day and it came out soo good! Tasted amazing! We lost my sister last year on that day and we wanted to celebrate her life, and this just perfectly tied the day together. Thank you cold stone team! Definitely will be ordering from here again! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California