This Cold Stone has been here for a while. It's smaller than the chain's other locations, but it still offers the same flavors and toppings. I like Cold Stone for having a vanilla lite flavor that is lower in sugar. The staff is friendly and willing to make sure you are satisfied with what they make for you. I was able to sample 3 flavors and they didn't judge me for trying for the sake of trying. The spoons break easily, so make sure you grab 2-3 on your way out. read more

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I miss this place. They are few and in between for me back in Texas. I got the founders favorite. Gooey brownies, Caramel, fudge and pecans in a velvety smooth vanilla ice cream. What a treat on Sunday. I wish they would have mixed it more on the cold stone yet it was till good. I got my scoop just before the crowd and had a parking spot right out front. The location was fairly clean they did have quite a few waffle bowls stacked high already made. I'm not sure If they were expecting a rush but it seemed like overkill. It also had an offputting smell inside but not bad enough to not get ice cream. read more

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The ice cream was good....but....I wish you could actually see the "cold stone" where they mix-in the mix-ins. It was kind of disappointing that that space is completely blocked with signs and bins of mix-ins (unlike at other locations, where you can actually see them preparing your ice cream.) For over $17 for two kids ice creams, I was a bit disappointed. read more

Cold Stone Creamery - Ta$ty ice cream: kids-sized single scoops in the waffle cups with sprinkles. Almost $9 each - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

I love the Peanut Butter Cup Perfection. It is amazing and I also love the frozen peanut butter cups. Cold stone can't be beat when it comes to delicious ice cream with custom toppings. My niece enjoys the Oreo crème ice cream and orders it every time we go. Yum! read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

I have always found this place to be an awesome place to get ice cream. You can choose from a long list of awesome candies to mix into the ice cream flavor of your choice. You can get all sorts of waffle cones, dipped in chocolate or dipped in chocolate with sprinkles added. They have fresh fruit, like bananas that I had in mine. Mine was French vanilla ice cream, mixed with banana, caramel, toasted almonds and crushed butterfinger, in a large plain waffle bowl. The most positive thing about this place, to me, is that I know that I wont leave there disappointed. If I did, I would have to blame myself, for not choosing the right combinations. That's the kind of gamble i am always willing to take. read more

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Yum, yum, yummy Cold Stone Creamery is always good to hit the sweet spot. Spendy but oh so yummy in every location I've ever stopped at. read more

Cold Stone Creamery - an advertisement for boo licious - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Very expensive and the store is not clean. There is a residue all over the counters. The ice cream is not very good.

Friendly staff. The shop was not as clean as I would have liked, but there's a lot of foot traffic in this plaza which might explain this. My guess is this is likely since they're so busy all the time. Very nice staff overall. read more

Cold Stone Creamery - Chocolate Ice Cream (with pecans and marshmallows) on the patio! - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Worse customer service! We ordered 3 like it and one of the was one of the new Mario bro creations... crap!!! It didn't have most of the ingredients that it supposed to have. And also they don't give you the Mario cup unless you pay for the biggest size which is ridiculous. You can see in the pic the "superstar sprinkle blast" very expensive for the crap they gave us. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

I am so disappointed with cold stone creamery! I've been going to Cold stone creamery for many years used to be my favorite place to go. I would get a shake, and I used to look forward to getting a shake. I have been 3 different cold stone screamers and all of their shakes are liquity. I would rather go to dairy queens because their ice cream is thick. And i'm soo disappointed with cold stone creamery. They have gone down hill with with the quality of ice cream. I will not go back to Cold Stone Creamery. I used to go to them twice a week to get a shake. But they have lost me as a client!. read more

Every time I come into this store I get the worst customer service!! The girls are soo moody they won't even welcome you on which is so wrong for a business! Last time I went in the girl was touching money right after she came to me grabbed my waffle cone cup with her bare hands disgusting!!!! Sadly I'm not even exaggerating either read more

Cold Stone Creamery - No soap in the bathroom??? Are the employees even washing their hands - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Horrible customer service. They act like your bothering them at their home or something.

Came here due to having received a BOGO email. However, the girl literally wanted to argue that I should have printed it out so I wouldn't be able to use it again....ummm, it didn't have a bar code anyway? Then said customers shouldn't be getting reward emails? I only get their crazy expensive ice cream like once a year, so I had no plan to try to use it again, but if it states one per visit, sounds to me like you could use it any time you visit before the expiration date. Whatever-- the point was she held up a whole room of customers to try calling two different managers....as if I was trying to get one over on her. I simply wanted to use the offer that was sent to me. It was unprofessional to make a big deal about it and to act like she was doing me a favor by letting me use the coupon the company sent me. No one prints deal emails anymore, nor is it stated one would need to do so. Won't be back, obviously! read more

I'm surprised there are bad reviews on this place since in my opinion this is hands down the best ice cream we have here in Tucson. A major bonus point is that they will mix the ice cream in clean tupperware containers so there is no cross contamination with allergens such as peanuts. I guess the only two downsides to this place are #1 - ice cream amounts are dependent on the person that makes it, so sometimes you get a bunch and sometimes you get stiffed #2 - it's a little expensive for ice cream, which hurts when you get stiffed But overall, I fully support this business read more

Came here recently and tried out a waffle cone with the new caramel apple flavor. Was super disappointed that I was handed a cone with already melted ice cream. It was literally soup texture... I even watched the poor girl that put together my cone struggle to put it in the cone... is the freezer broken or something? read more

They are so nice and ice cream is good. very clean. Service is great. I come here just for the service

This is a small location but they have wonderful service and, of course, the ice cream is wonderful. I had a mud pie mojo in a waffle cone while my son enjoyed a peanut butter shake. The servings are large and the flavor is always wonderful. They have some warm desserts with ice cream offering now. I've tried smoothies, cake, and many other flavors and liked them all. I normally try their seasonal flavors and appreciate how they change the menu. We'll definitely go back. read more

Ordered over the raindough which comes with cookie dough and Oreo cookies and cream. No cookie dough. Whipped cream I didn't ask for. AND I asked for it in a cone and I got it in a bowl with a waffle cone in it. Not what I wanted // needed to end a long day of traveling. read more

After a long and tiring morning hike to Seven Falls in Sabino Canyon National Park, we decided to celebrate with some well-deserved ice cream to fill our dessert munchies. My friend had a groupon deal that the 4 of us could use, and what better time to take advantage of it than right then! I ended up ordering a dark chocolate ice cream with cherries, blueberries, and pineapple. It tasted like absolute heaven after our earlier adventure! The richness of the chocolate flavor definitely hit the spot, and the fruits definitely enhanced the taste. read more

Cold Stone Creamery - Dark chocolate ice cream with cherries, blueberries, and pineapple (bottom left) - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

The ice cream here is good, but at the same point we are talking about ice cream. An item that has universal goodness. So, there are other reasons why I only give this place three stars - mainly the service. Service here rarely, if ever, is above mediocre. There are actually enough times that the waitstaff just seems cranky which is not very pleasant to walk into. The other reason is that for ice cream, this place is really expensive. There is also no catch to make it seem like it is worth the price - not homemade, or anything overly special. The amount of topping choices they have are nice, but they don't give you many and they charge a lot to add anything. I rarely ever go out to ice cream and if I come here, it was someone else's idea. read more

Showed up at 9:47 to get ice cream and 3 girls were already cleaning up. They told us they couldn't serve us because they had to bring the ice cream to the back because the freezer broke. Then when we left they were laughing. You could tell they lied because they closed at 10:00. How rude, such bad customer service. It would have taken less then 5 minutes to get a bowl of ice cream. read more

Ok, Im pretty sure just about everyone has tried cold stone creamery by now, but I might as well do a review here for my own reference more than anything else. HEY YOU! YEAH YOU, GABRIEL. STOP GOING HERE! I dont get the craving for ice cream very often, but when I do, I want the full experience...the 3 scoop sundae with caramel and fudge, whipped cream and 2 cherries. Thats right...TWO cherries. Thats how I roll. I left my house wanting to go to baskin robbins...you know, somewhere you actually can GET a sundae, well all I can say is screw you google maps, for telling me there was a baskin robbins just down the road from my house when in reality its a vacant lot and an ex-baskin robbins sign that looks like its been out of business since the 50s. "Well, ive come this far already...where else can I get some decent ice cream" i said to myself. Plug in ice cream to my gps, and my options are now wendy's (and although i love me a good frostee, not quite what im looking for atm) and cold stone. Guess im going to cold stone. People there were nice. As im standing in line, im starting to remember why i havent been back in one in almost a year. THE PRICES! My lord these people are expensive. Some people may tell you that the price is about the service, that they mix and swirl your ice cream into a fantastic concoction. Oh, do they mean that period of time where whatever ice cream i chose is being slashed and beaten into submission by an angry man with metal spoons? I ordered vanilla ice cream with butterfinger fudge and caramel. What came out the other side was a light brown colored slop with random chunks of butterfinger bars in it that was about 25% liquid. i had them put mine in a waffe bowl. Look, the ice cream, and the inevitable ice cream sludge that ensues unless you eat in the Cold Stone freezers themselves, are all delicious but leave so much to be desired. Where's my sundae? Where's my two cherries? Wheres my fudge and caramel drizzled over my scoops of delicious ice cream? Oh that s right...thats the brown color in my vanilla now. Oh well. 2 love it sizes to go was about $15. I could get 6 times this much ice cream and with my 2 cherry topper at baskin robbins. So now I just have to find one.... read more

My husband noticed the germanchokolatekake flavor immediately and in his most perfect German accent went about taking about the German chocolate cock for a few minutes, and the girls behind the counter were totally cool with it. It was absolutely hilarious. To be fair, it's their fault for having that as a menu option. They were patient with my 10 year old acted like a crackhead looking for his next fix and requesting 90,000 toppings (he got three) and they were awesome when I was indecisive about what I wanted, but ended up choosing something with custom toppings that made me have an instant sugar high. All in all it was a great experience. :) Much better than the one off of Old Spanish Trail. read more

Prices have risen but it's still super delicious ice cream! It's now almost $5.00 (after taxes) for the small like it cup which is pretty steep compared to what you can buy at the grocery store. It's definitely fun to pick all your favorite mix-ins and still worth it for the occasional after dinner treat. read more

I go to Cold Stone about every 10-14 days. I've tried many of their ice cream. I simply love this place. It reminds me of some of the Italian ice cream I used to eat in Italy but better. Check them out! read more

Way overpriced ice cream. I don't like the texture of the ice cream nor do I like the flavors of their ice cream. It has a distinct texture that I can't explain. All the ice creams have a taste with something underlying that just makes it not taste good to me. read more

I thought I would be getting good service from smiling girls behind the counter, but I was wrong. The tall girl who served me was sully & didn't look like she wants to do extra work like scooping two flavors into a cup. Lazy girl! read more

Awesome place. Great quality. Always prepared. Love this place!! The people are so nice.

I was super excited to get a special treat tonight and while it was good, I could have ended up being just as satisfied by getting at store or dessert while at Olive Garden. The staff did not seemed overjoyed that I was there by any means and while they made what was requested it seemed more of a chore than a delight. Despite this I still topped them a dollar but didn't even get any kind of acknowledgement. read more

I love Cold Stone Creamery, and I particularly love this location. The staff are extremely nice and the service is excellent. This is the best ice cream in town, hands down! Don't forget to try their ice cream cupcakes! read more

The two stars are for the ice cream because it's always good but honestly the girl at the counter today killed it for me. She asked if I wanted my receipt and I said yes please, and she crumbled it up and dropped it on the counter in front of me. LIKE WHAT? Seriously? Totally insane and absolutely rude. When I asked her if that was my receipt, she said yes and sorry and I told her that it was kind of rude and she just looked at me like she was an idiot. Cool. Maybe hire some competent employees. read more

Perfect way to end a long day of shopping! By far one of my favorite Cold Stone locations!

I love going to cold stone. Their salted caramel Ice Cream is awesome. They have always had good service. I only wish they had green tea ice cream but I guess I have to Ricks Ice cream in Palo Alto,Ca. Since that is quite drive from Tucson I will stick to going to Cold Stone. read more

I love Cold Stone Creamery and especially this Location. They have the BEST ice cream and topping options! They also have the most amazing ice cream cakes for birthdays and special occasions! The staff are always so nice and full of energy! Can't wait to go back! read more

I brought my boyfriend for his birthday and he loved it! Cold Stone has the BEST ice cream!!! The service was great and the store is always clean. This is our new favorite dessert place. read more

Wayyyy too expensive for ice cream. I mean for a scoop and 2 toppings, it comes out to 6 bucks..I mean come on..It isn't even fancy.