There are 18 people in line for ice cream, and there is one guy working. You left one person alone on a Friday night. He is patient and collected, but he needs help. Closing at 10:00, there is no way he will get out on time having to close on his own. read more

You get no stars from me. Your Ice cream representative I spoke to earlier in the week assured me that you have an associate that makes cakes on site, and would be able to make the Custom Seattle Seahawks birthday cake that I requested for my daughter... I'm dumbfounded that you charged me for what is pictured. If I had more time before her party I would've just asked for a refund, and taken my business elsewhere. We won't be visiting the Santee location again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Santee, California

Fathers Day, 2012. My family took me out for dinner, and we came here for dessert. Okay, so I paid for it, so they didn't really take me out, but they let me pick the place, so that qualifies. We got here around 6:30 on Sunday evening, and there wasn't anyone in line. But by 6:45, the line was stretching out the door. No idea what happened during that interval, but we were thankful to have gotten there when we did. If you want to compare this location to the now-closed site at Parkway Plaza mall, it's newer (duh) but smaller. I'd say the counter space is about only 2/3 of the length of the mall location, and the seating is even more limited. They had 5 seats inside, and about 2 or 3 tables outside. And because of the smaller size, it's easy for them to get swamped. (See previous paragraph) So that's the scoop. read more

When I walked in the restaurant with my boyfriend for some ice cream, we had to wait at least two minutes for her to come out and help us. We were about to leave then she came out as we were leaving. We could see what she was doing-taking pictures of herself. She also asked me twice if I wanted a copy of my receipt. We went back tonight, 7/10, we saw two staff working and both were in the front waiting for customers. They both welcomed my boyfriend and I. Both ladies very helpful and polite. Definitely happier than I was last time we went to this location. We told the girl that was helping us about our experience last time and she stated that the girl doesn't work there anymore-my boyfriend and I both were relieved that it wasn't just us that saw her mistakes and unwillingness to work with people. Very happy this time good job ladies!! read more

HUGEEEE portions! I had the "Like It" size (the smallest) of their Peanut Butter Fudge creation (it's on their menu, with chocolate ice cream, peanut butter, Reese's cups, and I forget what else) and it was too much for me to finish. I'd say it's a full cup. The young lady working here on Sunday October 2 was personable and hard-working-- a long line came in right after us and she was working solo. They were out of cookie dough due to a supplier issue and that was the first thing she told us-- I'm not interested in the cookie dough but thought that was nice. read more

What can I say about Cold Stone other than it is so yummy!!!!!!!!!!!! I usually get the German Chocolate Cake or Sweat Cream with Peanut Butter and Brownie. Such sugary sweetness!! I docked them a star because they are REALLY inconsistent with size and more often than not we get the girl that really skimps! Come on...really?!?! I am paying $5+ for this you should be more than generous! I have also order a couple of cakes from here and they are always delicious! read more

Thanks for the lack of customer service. Extreme lack of customer service. It does not hurt to be accommodating to circumstances to accept a simple phone order. Literally just ice cream in the pint no mix in and staff does not have the ability to take the order. Yes, there are online orders and the ability to walk in and place the order, but your online order does not allow for pay at pick up nor does your walk in accommodate language barriers. Unless your staff speaks all languages and I assure you not one in their list of abilities. The multitalented staff did not seem to care, and I guess my need to still have to phone seemed absolutely unnecessary and a bit of wasted time. I still had to call so thanks. read more

I went to Cold Stone in Santee Sunday evening 7/11/2021 stood in line 38 mins to get to the counter and put my order in. Then they handed me the mid size cup of the order I put in and it did not make it to the rim of the cup. I looked and moved the spoon and there was a hollow in the middle of the ice cream. I asked for my money back and the kids there had to call the manager to get instruction on how to give the cash back. Let that sink in they had to "CALL THE MANAGER"! 3 teenagers that didn't have much of a clue what do or how to work together on the hottest day so far this summer in Santee and there was NO MANAGER or any other supervision on site to oversee operations. Absolutely unacceptable. It dose "get better"; I went to the main web site and there is no way to get in contact with Corporate. Don't waste your time or money at this location. Look at the photo; would you pay &7.75 for the mid sized cup with a hollow cavity in it? read more

Cold Stone Creamery - Would you pay $7.75 for this with a hollow cavity in the middle? - Ice Cream & Frozen Yogurt Near Me - Santee, California

I just got back from attending a fundraiser at the Santee Coldstone. I had the coffee ice cream with chocolate chip mixed in. It was very tasty. Very creamy and the chocolate was the best. However, the main reason for this review is the owner. She is continually giving back to the community. This time it is to help sponsor my friend's Susan G. Komen's Three-Day Walk for Breast Cancer Research but I have heard that she donates other places as well. I like supporting generous people and will be back to support the Santee Cold Stone fundraiser or no, now......Weight Watchers permitting! read more

I love cold stone. I have been having it since I was a toddler. My favorite flavor is cotton candy and strawberry. read more

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My family and I went in last night to enjoy some ice cream and was not disappointed at all. We had a nice young woman who helped us she was so fun to interact with and made our ice cream perfect. She made sure eat bite had toppings. Great job!!! read more

I dont get it. It's a Thursday at 1 PM and the doors are locked with no one inside. they are supposed to open at 11?? I drove from alpine to have locked doors in the afternoon?? What kind of crap is that. And when u call the store no one ever answers. What's the point of having a phone. read more

Went in on 01/23/18 around 730pm and was helped by Arianna. She had EXCEPTIONAL customer service and RADIATED such good energy to my daughter and I which means so much. I cannot express enough how much that made me smile leaving and it wasn't only because I got great ice cream. We frequently visit your establishment and hope she helps us FROM HERE ON OUT. :) read more

The attitude given from the employer was totally uncalled for. From the moment she walked through the back door. Maybe she was upset at us interrupting her playing on her phone, idk but I definitely won't come back here. read more

DISGUSTING !!! I walked in to find the lady that was handling the ice cream at the register taking money and then walks over to me to ask what I would like as she wipes her nose and tells me she is sick!!! This place needs to be looked into if they have workers who don't use proper sanitary methods read more

I went to Cold Stone last Sunday with my friend. The young girl Kelsie helped us. For some reason she was very angry and it showed. Whatever happened to her wasn't our fault. She was SO rude! I hope management sees my post and give her a review on how to treat customers. read more

I'm giving this place four stars only because the service is a hit and miss. Ice cream is always great, place is usually clean, most of the time it's fast paced. However sometimes the service is god awful. Bunch of girls who clearly hate their life and take it out customers for no reason. Whether it's me or people in front/behind me they are just flat out rude. There are some really great people that work there but like I said its a hit and miss unfortunately. Other than that, great ice cream! read more

The owner Rick needs to get with the times. He doesn't accept the mobile coupon like the other stores. Heis a franchise but he gives Cold stone a bad name. He even put up a sign that says all employees who accept mobile coupons will pay out their check. He really crappin on the little guy!! Who prints out a coupon anymore. Really Rick, need to stop overworking your staff as well. There is no customer service because cut staff. Rick give back the store to Cold stone. Rick the prick!!!! read more

Riah was working there alone yesterday evening. Holy cow. She was awesome. She kept the long line moving efficiently. She was very personable and provided OUTSTANDING customer service. I've never thought about tipping for ice cream before but she got a $3 tip on a $10 bill last night. I would come back here because of this experience. She should be a manager. Hopefully the bosses read this. read more

Icecream was good but the customer service was terrible. Isabel and kaylee were not helpful at all. They seemed like they did not want to be there and they were very rude to me and my friends. There were 8 of us who wanted to get icecream, only 3 of us actually got icecream because the other people didn't like their customer service. One of my friends got a brownie a la mode and only got 1 brownie...1. Once my friend complained both Isabel and Kaylee just gave a "sorry" and didn't resolve the problem. Not until my friend actually complained and complained they might as well have thrown the money refund at her. Isabel just slammed the money on the table and rolled her eyes. We got their names and left. Never again am I going here. read more

I tried to contact Cold Stone about this matter but when you click "Report a Problem" on their website, it comes up blank every time. This location is unsanitary. Before scooping my ice cream, the person serving me (Kayleigh) wiped the ice cream scoops off on her apron. Then, when she handed me the ice cream, her top finger was touching my ice cream.. gross! Who knows how long it had been since she washed them (if at all). I shouldn't have accepted the ice cream or paid but I did because I didn't want to cause a scene. I ended up throwing out the ice cream anyways. After we paid for our order, we tried to sit inside the cold stone because it was hot outside. We couldn't even do that because every table was dirty and sticky. Don't go here. I wouldn't be surprised if they make someone sick in the future. read more

If I am visiting my parents in Santee, and there is a function which requires a cake, I will get an ice cream-based one from here. They do a great job writing on the cake, pack it up real nice, ALWAYS have stock, and tastes good. read more

I don't see why people think so low of this place.... Yea the ice cream is a little soft sometimes but it's still Cold Stone quality ice cream. They are always offering a few new flavors to try out but I stick to the same order pretty much every time. The cake batter is a must. read more

The ice cream was runny on a cool evening? No restroom? Do yourself a favor and find another cold stone creamery.

Went in specifically to get chocolate ice cream. Was told they were out. I was a little bummed but it happens. Sat and ate my ice cream and saw a white costumer order chocolate 5 minutes after i did. The employee went to the back and brought the chocolate ice cream out. Never coming to this racist establishment again. read more

manager has a serious attitude problem. employees care more about gossiping with each other than helping out customers. My first time here and the experience was not happy, did not get to try other flavors. I was rushed during my order. I mean seriously?! read more

Idk who the manager is but they don't deserve the job. Because i don't know who schedules only one employee to work the dinner rush but whoever that person is should be fired because standing in line forever while the poor lady works her ** off if it wasn't for Isabel being so calm and professional I would have lost it. Thank you. You need a raise or at least a co worker but good job I'll be back and if you aren't there I won't be giving them my business!!! read more

I was in there on Saturday the 11th with my child and the young man and young lady that were working at night were so friendly and fast! I will def be back to this location!!! Thanks for a great time Cold Stone Santee!! read more

I went into the Santee Cold Stone on a rainy cold Sunday afternoon. I thought when I went in there that I would be the only one there. To my surprise there were two people ahead of me. The two nice friendly girls working that day got me in and out of there in no time and the ice cream was great as always. read more

The staff is friendly, the location is convenient, they are open late and their ice cream is one of a kind!

This place was a horrible experience for me and my little nephew. We stopped by on Memorial Day for some ice cream first thing we came across was a sign outside the door that said "on lunch will be back at 3:05" so we waited. Once they opened they had a lot of people waiting in line and they're was only one person working. Like really... read more

This place is severely under staffed. I have been in here multiple times and there is always a line with 1 person working. I feel bad for the young girl behind the counter. Definitely makes me want to check out the other ice cream places in town. read more

I went in looking for a birthday cake, mine. To my shock, the freezer was broken and was told that the ice cream cakes "were a little messed up." That is a complete contradiction of terms - a freezer broken in an ice cream store. The didn't have a small round one and wanted to sell me the remaining large one for $10 more. I asked if it was in the freezer too but they said it wasn't bad but the others were messed up because of the freezer. Wow! They wanted full charge, $35, for a birthday cake that was in the same broken freezer and they wouldn't even discount it. They didn't just loose a sale for a birthday cake, but they lost a local customer for life. read more

We went here yesterday around 3:00 and there were a few costumers in there, not too busy. There were two employees working, a young male and a young female. I'm guessing the male was somewhat new because he asked the female for instructions a few times. They were both very friendly TO US. The female, however was visibly a little impatient with the male as he was asking for help. If he is not new, and should know his job by now, I can understand her frustration. However, customers shouldn't be able to recognize it. If he is new, then there's no need to get impatient with him to begin with. I don't want to criticize her because she was very friendly to the customers but it bugs me to whiteness stuff like that. The ice cream was good and they both did a good job. I'm sure we'll be back if we were in the area. read more

I was at Cold Stone Santee location was very dirty, with insects in the cotton candy ice cream. Girls working were very rude, I wanted to order an ice cream with bananas I was told they were out of bananas because the monkeys came and ate them horrid response. Awful customer service, to top it off they made my cheesecake fantasy wrong and she said I can add the missing gram cracker to the top! They are new and starting off so wrong! read more

So, only reason I'm even leaving one star is because I have to. This place is horrible. The manager, Kelly is by far the most rude person ever. Whole time we were in line she kept talking about how she was leaving and wasn't going to help her fellow coworkers out. Last time I was in there I printed out my coupon, the same manager exclaimed how she had to see the coupon on my email so she knew it was really mine. Coming in today I figured it would be the same way. I was informed I had to have it printed. After me proving her wrong about the what she said the last time I was in there she took my ice cream and threw it in the fridge, I'm guessing she's saving it for herself for later. Any who, I will definitely never be coming back here and I unsubscribed from any coldstone emails. read more

I am so upset. I literally just parked and saw the open sign on as I walked up they shut it off and said they were closed as two people had their ice cream and checking out but the door was unlocked. I asked them are you serious? And they said Ya. I came all the way from La Mesa not like they knew that but still. I felt like they were so rude and I was embarrassed. read more

Amazing customer service happy environment smiling faces great Ice cream amazing brownies & ice cream

Isabel did a incredible job tonight, especially being the only employee working with a line out the door at closing. Way to keep smiling and making incredible desserts. read more

The cones are stale and the ice cream is sad. After a long day you expect to feel better after ice cream, but no I left even more upset. Like why? read more