I didn't get the girl's name but on 4/3/26 I was helped by a very nice member of the CS team. Sometimes kindness just goes so further than one might think. And preordered ice cream cake was great as usual. Writing on the cake needs work but who cares. Great staff of young folks here, hard to find. read more

Came in tonight on a whim, and apparently so did everyone else. The place was very busy but we were immediately greeted by Damien. Damien and everyone else working tonight were extremely friendly and helpful to us, including my parents who are elderly and hard of hearing. Not to mention indecisive. We live close by and like to rotate around the different ice cream places, but I think we'll be making this our go to. read more

It has been forever since I've been to a Cold Stone Creamery, since it's opening to be exact. The Texas heat had me needing a cold treat and not yogurt or frozen custard. Found this sitting a shopping center and decided to give it a try for old times sake. Just as cool and refreshing as I remembered and chocolate dipped bowl was an added surprise. The servers were friendly and the place seemed more like a mom and pop setup than a national chain. With so many choices in ice cream I was glad to go back to an old favorite. read more

Cold Stone Creamery - Banana Caramel Crunch - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

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The food was well made (not icy) and well presented. It was very busy inside but there were enough tables inside and out to let guests sit. No one had to stand. They have a wide selection of ice cream flavors and the staff were friendly and efficient. read more

This is a great coldstone place- solid mixing and portions, good service and offering of samples as expected. They keep creating great options for ice cream mixes and you can always create your own. It was the end of the day and this place was a bit messy, and I do think the delightful coldstone experience isn't as special and interesting as it once was AND their app works weird with gift cards. But it's still a good treat to experience. I'll always love the strawberry blonde! read more

Love the concept of mixing cake, with traditional toppings and fruits. Went around 9pm the place was still packed with at least 10 ppl waiting in the line. I selected the strawberry option from the menu which had sweet cream, chunks of strawberry, yellow cake and of course the strawberry ice cream added. I ordered it over the waffle cone. Overall the concoction was delish. Just one feedback to the business would be to use fresh strawberries rather than the frozen one. read more

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We walked in here on a whim after going to the chocolate shop next door. The store was tidy and clean. The employees were attentive but weren't quite able to tell me what ice creams had gluten and which did not. I don't entirely blame them but being handed a worksheet with multiple flavors allergy info and most of the flavors in the display weren't there made it hard to figure out which were safe or not. I will have to look online first before coming back. The prices were the norm for ice cream. Parking can by hard as it's a shared parking lot. read more

Cold Stone Creamery - Some of the flavors.... - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

All kids working. No adults nor management working. They refused to give me my ice cream without my order number. I've literally shopped in this store 20 plus times and never been asked to provide this. Thing is, I offered my DL with my name and photo which matched the name on the online order as well as the credit card I paid with. They still wouldn't give it to me. Couldn't do a refund either. Couldn't explain the policy and why no one else has EVER enforced it. Couldn't understand that my DL with my name and photo and my credit card would have been a more secure verification than the order number on a phone. Ummm, what if the phone were stolen, and someone placed a fake order? They just looked blank like they couldn't process the concept of a stolen phone. Got my order home, I only live about 3 miles away, and one of the cups didn't even have the lid on it so the ice cream was all over the inside of the bag and all over everything else. There were no spoons in there either. They wouldn't provide a manager name nor store phone number. Kids kept saying this is how we do it. When asked why they are suddenly asking for phone to view order number they said they've always done it, which is a lie. I have zero problem with verifying an order, but when a customer provides an even more secure way to verify who they are that is picking up an order and they refuse it, that is just an absolute lack of critical thinking skills, and the individuals shouldn't be in left in charge. Moreover, when I pulled up the order # they didn't even compare and verify it was correct. Round Rock has Maggie Moos and Amy's pretty close by. No need to shop here. Maggie Moos has unlimited mixins and Amy's is fairly local. Owner should do the following: 1) post policy both on store door and online 2) train staff how to treat customers; when customer offers a reasonable alternative to pick up something they have already paid for- ie, an ID with a photo which matched name on the order as well as the card that was used to pay, that should be sufficient. 3) Ensure all staff members know how to put a lid on things. No one wants to spend 8 bucks on ice cream that is wasted all over the inside of a bag. 4) At no time should a business be open whereby no one in the store can issue a refund. That's just crappy service. UPDATE: business manager called me today 7/16/25 and took responsibility for the situation and advised staff has been addressed and that the ice cream should have been released to me especially with my driver's license being offered. He also agreed to replace the damaged ice cream and assured me that what occurred wasn't the norm and apologized for the poor customer service. read more

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A favorite from Cali now in Texas...workers were very attentive and personable despite it being busy. You have so many choices of ice cream and there's even a couple of tables set up for outdoor seating. We evened signed up for the rewards program will be back. read more

Cold Stone Creamery - Yummy - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

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Tip tip hurray! This is what I heard after paying for my order. Not sure what's that about. We had two signature ice creams - chocolate devotion and cheesecake fantasy. The ice creams were tasty but on a expensive side. The place is small and was crowded on a Friday evening. There are couple of tables inside and outside. There is plenty of parking. read more

Cold Stone Creamery - Cheesecake ice cream - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

Elizabeth was the one waited on me. I had online order only myself another person Nobody asked what I was here for ....I stood in line for about 10 minutes literally til I seen somebody come to the don't wait area . Where I guess you go for online orders ... Elizabeth was very unattentive an she cared none about my time or the online order that was purchased... Y'all should really invest in people that want an treat everyone equal ...cause it don't here the purchases it hurts the Company poor customer service... Everytime I come here ...I'm treated like I'm invisible...luckily me have an doin my own thing has nothing to do with how Cold Stone operates read more

Cold Stone Creamery - Lazy an slow at past with your work foow - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

The ice cream is amazing and so is the staff. A lot of friendly faces ready to assist you as soon as you walk thru the door! Even thought the line was a little long, they worked quickly and happily assisted customers with a smile and great attitude. Store is very clean and well kept, and has enough seating inside for a few small groups. Highly recommend giving this place a shot! read more

Cold Stone Creamery - Cheesecake Fantasy w/ Cotton Candy Ice Cream - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

I really wanted to try cold stone so we decided to stop by one night, the atmosphere was chill just people eating there ice creams. Like who doesn't like ice cream, am I right? We got one of their creations. Service was super speedy.. the only thing I will say is that the mix ins weren't actually mixed all the way in bc I felt like I was eating just chocolate ice cream at one point. Regardless, it was good and I will def come here again and try some of their other flavors! read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

Found this in my ice cream. I wasn't expecting to see a bug!! It also tasted like freezer burn. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

Haven't been to one of these since Idaho! Hands down with the drive to round rock for this delicious creamy ice cream!

Haven't been to a Cold Stone in so long, glad we had the chance to visit this one today. Those ladies work hard. So chipper and ready to help. My daughter and I both got Love it Oh my gosh. Couldn't put mine down until the last spoonful and then I wish I would've gotten the largest size. She had cotton candy and I had something with cookie dough and sprinkles. Mmmm read more

I decided to sample the cookies and cream ice cream....sold....I will take the largest cup. Added some reeses. Its a master piece. Friendly servers. Clean establishment It hit the spot. Will definitely come back. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

I can't believe they opened this place in our market. I used to live off coldstone back in the days in east coast. Cold stone was the hottest thing back then. I can't forget their flagship location in the heart of nyc. As soon as I found out there is cold stone in round rock, I rushed to this place. Got my usual cheesecake the first time around. Second time I tried their birthday cake something. Both were simply amazing. Staff super cool and seemed amazing and engaged. You can count on me to be a regular at this place. Thank god we have cold stone in austin read more

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We love their midnight Delight ice cake It's a must-have ice cake for every birthday in our family. When we are very busy we use their delivery service. They delivered it on time and the ice cake always gets to our home perfectly, even on the hottest Texas summer day. Highly recommended! read more

Cold Stone Creamery - Midnight Delight Ice Cake - Ice Cream & Frozen Yogurt Near Me - Round Rock, Texas

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I love this place, when I was in Alaska and I went with my family to get ice cream, they said cold stone was the best place. Ever since I came back I only want to get cold stones ice cream. The service is amazing and they care about their customers and the place didn't look dirty or have any major problems. Go to this place whenever you're driving by or want some good quality ice cream. read more

The cake was dry and the ice cream had no flavor. A lot more cake than ice cream. They didn't add mix-ins but when told refused to acknowledge the mistake. Rude customer service and no care put into cake. Will never buy from here again. Marble Slab has much better cakes. read more

Delicious ice cream and yogurt. Friendly and courteous staff and speedy service, lovely atmosphere,

of course the ice cream is good but when you wait over 15 min for an online order have 4 people in working only one helping customers on a hot day so one can be annoyed and go to Freddy's instead. I'll opt for something else next time. not worth the wait #average 10 min per customer. read more

I've been waiting for years for Cold Stone Creamery to come back to the Central Texas area. I've driven to San Antonio for a "fix" before. The ice cream is so rich that it makes you feel like you're eating a slice of heaven. And there are add ins and options to please even the pickiest eater. You will NOT be disappointed! read more

This will be my first and last time at this cold stone location. I drove all the way from south Austin (as this is the only location near austin). My only motive for going was because I received my yearly buy 1 get 1 free any size for my birthday. I showed the email at checkout, which clearly states my name and shows it is from the cold stone corporation, only for (I'm assuming the manager) to refuse to accept the coupon/email because "he couldn't find my phone # in the system". Yes, it's only $7 that I would have saved but that's horrible customer service as a manager when I have clear proof of this promotional email from Cold Stone considering how far I drove SOLEY because of the email. I will drive to a San Antonio location before I ever consider coming here again. read more