This was actually my first time going to a Cold Stone, and I was really impressed.
Yes, it's a bit on the pricier side, but you can see why -- everything is made fresh right in front of you and fully customizable. The ice cream was really good, and the whole experience of watching them mix everything together made it even better.
What really stood out, though, was the customer service. Kaiah was amazing -- super friendly, engaging, and helpful. She offered samples, gave great recommendations, and even pointed out the kids size option, which I appreciated. You can tell she enjoys what she does.
I tried one of her suggestions (a lemon flavor she recommended), and it was really good -- honestly wish I had gone with her full recommendation, but that just gives me a reason to come back.
My daughter loved her ice cream too and had fun watching everything being made.
Overall, great first experience. Between the quality and the service, I'll definitely be back. read more