Very excited to find out that Cold Stone Creamery is just a few blocks away! I was greeted very friendly by the manager David upon entry. He let me try the sweet cream to make sure I still like it and mixed w/ Oreo and pecans. I can't wait for the summer weather to come and enjoy on my balcony. S/N: Please bring back the amaretto ice cream flavor! read more

Cold Stone Creamery - Ice cream flavors - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

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I basically wasted my money. The store was extremely hot upon arrival and I'm saying like 90 plus. Outside was way cooler. They basically served us soup, the ice cream was so liquidity that we couldn't even enjoy it. I threw it away immediately and the cashier acknowledged how soupy the ice cream was. Bad customer service :( read more

Girls working behind the counter were very sweet and helpful. Ice cream was good. Inside is really small so more like a grab and go situation, no seating. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

Came here after lunch yes and it was perfect. I got the boo batter which is dyed a version of the cake batter ice cream. My friend got the strawberry blonde and my other friend got the coffee ice cream with M&Ms. I love that they were able to let us sample it before we bought. This location didn't have any bathroom so we left and went to the Starbucks nearby. read more

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Great ice cream and very friendly manager who created a welcoming enviroment! Would 100% go back.

The manager there gave great service to my friends and I! Plus the ice cream was done well too.

Very friendly staff! Offered us samples of flavors and gave us good recommendations. Will definitely be back! read more

Cold Stone Creamery - Ice Cream Bar - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

Great service and clean location. Employees are friendly and tasty treats were had by all. I'll be back.

Placed an online order for a delivery and as I was placing I put the wrong date and I didn't realize it until I got the confirmation when I realize it was for tomorrow and not Thursday. I was freaking out because there was no way I could tweak the order so I was calling and calling and the phone rang and got disconnected. So I call the 800 number hoping they can get in touch with the store for me to make a correction. Luckey I called again I got this Superstar GM David who answered and explained what happened he was so nice and told me not to worry and that he will take of it, so he just called me on my cell letting me know he was able to change the delivery to happen on Thursday and not tomorrow. David Thank you so much! Top-notch customer service. Can't wait for the ice cream to come, and my employees are looking forward to it! Thanks again, David! :) April read more

This place is highway robbery at its finest. One - they don't disclose how expensive the ice creams end up being. It cost us TWENTY dollars for a small ice cream and a small shake. We got two signature items with no add ins and it still cost us almost $10 an item. They messed up my ice cream order twice and the shake tasted like watered down milk. Staff was rude and unhelpful. How this place is in business is beyond me. read more

I never had cold stone everywhere I travel to I see one but never bother to try one till last night I wanted ice cream sooo bad I decided to get on Uber eat and order myself an ice cream from this amazing place everyone talks about.they got here in about 30 mins the ice cream was amazing omg I loved it I had the strawberry blonde with a waffle bowl yum I woke up wanted another one . read more

Cold Stone Creamery - Our Strawberry Blonde Ice Cream - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

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This is one of my favorite ice cream shops to go to because of the friendly employees as well as the good environment. There are so many options of ice cream and milkshakes to choose from and they're all so delicious! Would definitely recommend coming here when in the area read more

Cold Stone Creamery - Create Your Own Creation - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

The ice cream and toppings are delicious, and the staff is friendly. Couldn't ask for better!

I'm dreading giving 2 stars but David took great care of us after the one female worker made it very clear that they were about to close and she walked to the back and didn't assist us. I work in customer service so it makes me so upset when people that work in my industry are so very unpleasant. We arrived 10 minutes before closing and two of the workers were visibly pissed that we came in for a few scoops of icecream. I highly doubt that I'll ever return. read more

Cold stone runs close to oberwise in my opinion. I think they are both equally good. What i like about cold stone that oberwise does not do is the mixing of the ice cream and other sweets. The options are really unlimited. You can pick anything and they will mix it into your ice cream. Im more of a shake guy so i always get the got to have it cake shake which is flat out amazing. Give it a try. Its will be a new favorite. read more

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After leaving Jewel-Osco watching lots of people walk by me with cups of delicious ice cream from this place that I've never been, I asked a stranger where Coldstone was, and he kindly told me I was only a few feet away from it....I raced around up and down, right and left, and finally wondered in at 9pm, the newest in a loooong line of ice cream fanatics. There were two people on staff and they were working as fast as they could, so we didn't have to wait very long. I counted at least ten topping options, but I wants to keep it simple and tasty...All I could think of was my Sea Salt Caramel Cream with Double Pecans in a Chocolate dipped Waffle Cone cup and "I Loved It" I also love that the ice cream stayed frozen for my twenty-five minute bus ride home. I'm delighted I found the hibachi of ice cream and will be back any given sundae for this specific cone... read more

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Just had Cold Stone's innovative cone bowl ice cream I was apprehensive at first wondering how am I gonna eat this cone that has been wedged in a bowl I'm not sure about the total science behind it but I miraculously scarfed it all down. Because Mr Jimi's dad didn't raise no quitter My girlfriend/life partner helped herself to some of my cake batter batter batter. "Hey if you wanted your own fries you should've ordered some" And while I'm at it, you should always get car fries when you go through a drive thru. Those the fries you eat on the way home. Then you have the other order of fries to have with the rest of the meal. Not my idea but I wanna spread the word Like it. Love it. Gotta have it. 5 stars read more

When entering the building the employees greeted and treated me with respect and their store was very organized. They knew exactly what I wanted and what options they had and I definitely recommend coming here! read more

God damn, fellas. I was here tonight. They ran out of milkshakes. Did you just reread that, thinking you must have misread it? You read it correctly. An ice cream place that ran out of milkshakes! Worse, they had no signs indicating they were out. They just let people wait in line. Just shut down. Seriously, you're not smart enough to run an ice cream stand. What could you be out of if you ran out of milkshakes? Cups? Milk? Looks like other reviews are bad, too. Why doesn't a district manager just shut this place down? It seems like it is doing SC more harm than good. Oh well. Good luck. read more

This place caused an absolute nightmare, which began when I saw the ice cream cake that I ordered. The lettering was completely off--it looked like "Happy Birthday" was written, not in cursive, but in horror font. Also, the (minimal) Oreos on the cake were broken. Shame on the employee selling the cake, and shame on the company for not properly training their employees how to write cake icing. I was simply mortified with the cake. read more

Cold Stone Creamery - Total disappointment.  "Horror" writing and a few broken Oreos. - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

Great location but the staff here was not all that friendly. The location did not strike me as the most updated or clean either. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

I am trying not to brag (I am totally bragging) but I made the absolute best ice cream / topping combination that has ever blessed this earth. Ok ok ok hear me out...I did banana ice cream as the base, then got pounded in (that's what she said) double Oreo, peanut butter and threw in some rainbow sprinkles for a little razzle dazzle. The 4 mins I spent eating it was the best 4 mins of my life. read more

Pretty good, we got the strawberry cake batter + cheesecake ice cream and watermelon ice cream read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

It's good ice cream. Why are people hating on cold stone! You get to customize your ice cream with fun toppings and even get to mix flavors! It's hard not to love cold stone! I'm upset there aren't more locations in Chicago. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

I was amazed at how kind, fun, courteous, and accommodating the staff is. I do suggest ordering ahead. The Saturday evening I went... there was a small line outside. read more

Absolutely fantastic experience! Awesome Ice cream with the service to match! BEST ICE CREAM IN CHICAGO!! read more

There are so many options -- it's a little bit overwhelming. After much deliberation, I got the flavor with cake batter ice cream and Oreos mixed in. I have to admit that the ice cream is good, but it is very expensive for what it is. I would definitely consider it a rare treat more than a go-to spot. read more

For starters, there were two people working behind the counter and only three patrons in the store. The one female employee neglected the patrons while the one male employee waited on everyone. The staff were unpleasant and not service oriented. The whipped cream cost $.98 for (kid you not) a small dollop. I ordered a small "like it" with nothing additional and it was $7.71!!! Outrageous price for discourteous service and extremely small portions! I would not recommend. read more

We were in the area and decided to walk over and get some ice cream after dinner. This was Sunday, August 13th. The line was pretty long but hoping it would go by quick as there was 2 young guys working and plus, it was expected on a warm summer night in the downtown area of Chicago. Waited probably 10min or so. Still I was ok with that and my kids and hubby were outside waiting but enjoying the weather. Ordered 2 create-your-own ice creams and an Oreo shake... got my ice creams, paid, and then the young guy who was attending me walked away to attend someone else... I think he forgot I also ordered a shake... I was like wtf (in my head) but being as nice as I am, I wasn't gonna make him look dumb in front of a long line of people. I simply kept eye contact w him and as he rung that customer out, he saw me look at him and said "oh, I knew I was forgetting something" and he started making the shake FINALLY that took a few more minutes. When he handed it to me, he just said "sorry about that" and I walked out. So I gave this location 2 stars since I did eat the ice cream. read more

Worker was extremely rude and yelled at us multiple times. He fulfilled several NEW online orders while we were waiting to order IN PERSON. Never coming back! read more

Went here twice. The music was a little inappropriate but the girls turned it down as soon as a cuss word popped out. Your average Creamery store other than that. Hours are good. Place was not clean but appeared to have had a busy day. It didn't look bad to me or make me want to leave. As far as the ice cream, it was great. read more

Similar to the other review here, I watched the worker yell at a family of four in front of me. He was adamant that new online orders were more important that in person orders. This guy had an awful attitude and the audacity to talk down to a family. read more

An incredible chain with this single rotten apple. And since yelp requires more characters to post, I will add this: Go Bears!

The staff was very rude and unpleasant. The ice cream was very melted and the serving size was terrible for what they usually do. We bought 2 "like it" sized ice creams and they were nowhere close to each other in size. It was a very disappointing visit. read more

Sucks no Customer satisfaction or communication skills. You never say oh it wasn't me who made your order it was another worker. First off you are suppose to be a team not point fingers at one another. read more

Server today was beyond! So upbeat and hospitable. I came on here just to make sure he was properly recognized. 5 stars all around. read more

I purchased a gorgeous cake shown on the website as a birthday gift to my friend. What I got is the totally opposite. It seems like the strawberry on the surface were taken and covered with the "interesting-looking" handwriting! I purchased the cake shown below but I did not get what I paid for.i was very unsatisfied and I doubt I'll go back and purchase another cake from this place. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chicago, Illinois

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The manager wouldn't let me redeem the Yelp offer ($7 for 2 Like It's), which was the reason we went. 2 Like It's at full price we're $14. She said they don't work with yelp, but she proceeded to give me a coupon for the exact same offer to use next time. The ice cream was good, but I don't think there will be a next time... read more

Visited the store on a Friday night around 10pm. The shop was empty when we walked in but filled up quickly. The staff was very friendly and eager to assist customers and let patrons try flavors before committing to an order. While one staff member rang up my order, another asked about my day and gave me a coupon for a future visit. The ice cream was delicious and flavorful as usual and the portion sizes were generous. An overall great visit and a welcome addition the the neighborhood!! read more

Customer service is one of the keys to success, and this cold stone unfortunately did not have the best customer service. The ladies were rude, and talked about their customers poorly. It's sad to see cold stone creamery being represented like this. read more