Stopped by Cold Stone and had a really disappointing experience. There were two employees working, and the place was completely empty--yet every table was dirty, the floors hadn't been cleaned, and even the bathroom was in poor condition. The front counter area also looked like it hadn't been wiped down in quite a while. When I'm paying around $7 for a child's scoop for my grandson, I expect at least a clean and welcoming environment. Unfortunately, this visit didn't meet that basic expectation. I read more

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Dairy barn dreams in a waffle bowl Cold Stone is straight-up udder bliss...rich, creamy ice cream so smooth it tastes like the cows were raised on sunshine, good music, and union wages Every scoop gets mashed and mixed on the stone like a full-on dairy production. Brownies, cookie dough, caramel, sprinkles... if it gets within 10 miles of the place, they'll mix it in. Service is Friendly, patient, and steady as a good milking crew at sunrise. Pure ice-cream-joy energy ...kids giggling, adults acting like calves on fresh pasture. Surprisingly spotless for a sprinkle rodeo. Respect! Menu has Enough options to rival a whole herd lineup. 100% Family Friendly, Tiny scoops for the little calves, full-send bowls for the grown cows. Not bargain milk, but premium dairy happiness, worth every spoonful. Bottom line: moo-velous ice cream, barn-strong vibes, and smiles guaranteed. I'll be back for another scoop ....because this is dairyman-approved dessert excellence read more

Cold Stone Creamery - Flavor Selection - Desserts Near Me - Chandler, Arizona

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Summer means icecream. We have been to this location multiple times and specially after a movie near by. We like this place for a quick cup, but the place needs a revamp. The place looks some clean up, looks old and unwelcoming. The service is quick and fast. We usually get the classic chocolate, cookies and cream. The ice creams are decent, I wouldn't say it's the best. It's a good place to grab a quick sweet treat. read more

This cold stone was near a Harkins theater. I think a lot of cold stone creamery locations are located near theaters. The inside of the store was very warm which was nice because it was a cold evening when I visited. There was a couple sitting at a table near the front when I arrived. There were two employees. The employee was quick at making the ice cream mixture for me. I enjoyed the ice cream very much. I think it tastes delicious. Cold stone is one of my favorite ice cream places because of their flavor selection. I enjoyed the sweet cream ice cream. They had an ice cream flavor called hot honey that I wasn't able to test taste. I am interested and will have to try if I am able to visit again before they remove the hot honey ice cream flavor. they have a spacious parking lot but because they're located next to a movie theater, it can get really crowded in the parking lot. I think they could invest in a parking structure. This will also help shade the cars. read more

Cold Stone Creamery - a cup of ice cream - Desserts Near Me - Chandler, Arizona

Came in for an ice cream cake! Got the large round for up to 14 people! It was the mint & chip! Sooo good and they were kind enough to write Happy Birthday on it! $46.47 was my total. read more

Cold Stone Creamery - Cakes - Desserts Near Me - Chandler, Arizona

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Always a good experience at Cold Stone. Great ice cream, quick service, and friendly staff! read more

Cold Stone Creamery - Desserts Near Me - Chandler, Arizona

The service is always absolutely awful. The teenage girls working obviously do not enjoy their job. They are rude, bland, and barely make eye contact. The girl with the curly hair up in a bun was so rude. Ice cream is good though. Consider a new staff. read more

I ordered DoorDash form this location and really wish I hadn't. My friend and I both got create your own combination ice cream and we both ordered the love it size. I got a waffle cone and she just got a regular cup. When our order arrived, we received the wrong size and they forgot my waffle cone. I called the store and was told there was nothing that could be done because the manager wasn't there. No I'm sorry for the mistake, no empathy provided. She just said "so are you coming back for your waffle cone?" I reiterated that this was a *doordash* order so no, I won't be driving to the store to get the waffle cone I would give more than one star but when I called, the gal who answered was rude and could not care less about the mishap. I get that it probably wasn't her fault, but she could have provided a solution instead of telling me there was nothing she could do. I won't be ordering from here again and I suggest you steer clear too. read more

Whenever I wanna live my best life and take a chance on having ice cream, I travel to this location since it's by all of the Auto dealerships(My browsing mechanism). Although, allergic to ice cream, (not lactose, there is a difference) I always have the Strawberry Blondie...my absolute favorite one!!! The crew here are awesome however, they didn't sing the song after my generous tip... Do they not do that any longer? Anyway, I still recommend stopping here! I bought the "LOVE IT" but, I should've gotten the "GOTTA HAVE IT" SIZE I ate it before I realized that I didn't take a photo but I'm sure you can picture it. read more

Jillian is the best!!! 5 star service. Super friendly. Made our ice cream perfect. Welcomed us to stay and eat inside. We had a great experience at this cold stone location. read more

Yummy ice cream! Great mix in options and lots of cakes to take home. Employees were helpful and nice.

This is the worst service by far on this Sunday night of November 8, 2020. At approximately 5:25pm me and my families decided to order some ice cream from Door Dash. Cold Stone was the first option which was our favorite! We placed our order and we got it in under 30 minutes as promised. When we received our ice cream......one was great and the other was a disaster! My wife ordered a "Love it" with French vanilla, pecans, caramel, and Oreos. When she got her ice cream there were no pecans and no caramel. The Oreos were not even crunched up in the ice cream like usual. To night was a disappointment and to the manager of this location, there is no mentioning who else had this issue. Sincerely Upset Ice cream eater read more

Cold Stone Creamery - Love it comparison - Desserts Near Me - Chandler, Arizona

THEY DO NOT ADHERE TO ALLERGY INSTRUCTIONS or SANITATION GUIDELINES. Ordered online through Cold-stone. Ordered two dairy free ice creams with dairy free toppings. When they arrived to my home unfortunately the toppings we ordered weren't the only ones in the ice cream. We found peanut butter, some white liquid and peanuts. I clearly stated on the ice cream that there was a dairy allergy and to change spoons so there would be no cross contamination. Thought this was what they were supposed to do anyway but apparently not. When I drove back and talked to the staff no one was helpful. I asked for the managers name and a phone number to call about this issue further. The staff there said, "that's personal information and we can't give it out." So hopefully here a manager will see and reach out to fix the issue of how you gave someone with an allergy exactly what they are allergic to. read more

Came by for 2 cakes and there ready in the fridge! Better than walmart selection!!! I just wish they had a bigger verity of fillings

This location has a low star rating for a reason. Ice cream is just as good as any other Cold Stone but the customer service is lacking. I even set a review directly to Cold Stone before submitting this review and didn't even receive a response back read more

I'm mainly giving this place a two star bc the young kid who helped me (make) didn't know what a birthday cake milkshake was and didn't know how to make it.. read more

I went into this Cold-stone last night to get ice cream for a few of my brother's friends. I was helped by two amazing ladies. They were very attentive and welcoming. If you are looking for a good ice cream place, this is the one. 10/10 recommend. read more

Although this location had one sweet young man working he was bullied by a young lady who gave tragic customer service. Apparently, they will no longer allow three flavors in their $7.00 Got To Have It. When I asked why I was met with hostility from the female and kindness from the young man. Unfortunately, the female was helping me. When I asked for a card or the owner/manager she said they didn't have them. So much for customer service. read more

Cold Stone Creamery - Sad story Cold Stone on Gilbert and Germane. - Desserts Near Me - Chandler, Arizona

This is as good as most Cold Stone stores. I tried a pumpkin cheesecake flavor with carmel topping. I really liked it. I had a hard time finding a clean table, so I ate it outside at one of those tables. read more

Maybe it's because it's the evening and the staff who rung us up is tired but she wasn't completely friendly. This review is really to warn anyone thinking of purchasing the frozen cakes/cookies/baked goods... DON'T!! So not worth the price. You're better off getting 8 Ben & Jerry's and a store bought cake for less $ and better taste. read more

I don't know what people's problem with this place is. We enjoy Cold Stone and have not really had any issues with the staff mentioned in other reviews. They always load you up with toppings. My favorite creation is the peanut butter cup perfection. Make sure to join the awards program for coupons and discounts after a few purchases. read more

Just ordered this on Doordash on 10/24 @ 9pm. Me & my daughter were sharing this ice cream & that's when we found a LONG HAIR tangled up in it. Very disappointed & would love a refund. read more

Cold Stone Creamery - Desserts Near Me - Chandler, Arizona

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I don't get the big deal. The ice cream was mediocre. Nothing special at all. And the "mix-ins", while nice, are again not a big deal. And this stuff is expensive for being so mediocre. On the plus side, the staff was very friendly. If I have a coupon I might return to Cold Stone, but otherwise probably not. I much prefer Frost gelato. No contest. read more

Our family came and ordered what we thought was ice cream however it was more like half frozen cool whip. We forgot the previous time we came awhile back we had the same issue. Not sure if the employees turn up the temp to make it easier to add mix ins. So don't come here unless you enjoy your ice cream half melted. read more

Would give a zero if I could. 10:35pm and sign says closes at 11pm. We just came out from a movie and my kids wanted ice cream. Open sign on, doors locked and they say they are closed! read more

Cold Stone Creamery - Desserts Near Me - Chandler, Arizona

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The ice cream was yummy and the samples were awesome. This cold stone caught my daughters attention because they have an electric train that goes around the train tracks up by the ceiling of the store. read more

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Worst location! The first time we went they didn't have cones. The second time I placed an online order/paid and arrived 20 min later. They didn't have my order even though I showed them my email showing that the order was received and confirmed. So I ended up waiting 15 more minutes for my order before noticing that the girl wasn't even wearing gloves. There was another employee there but instead of assisting to help get my order out quickly he made 2 orders that were taken to the back of the store. Finally got my order and no apology for the delay. Won't return read more

With ice cream so good you can hear yourself getting fatter, this is a must stop for any occasion!! Love the salted Carmel !! Staff is always super friendly!! read more

Who doesn't like this place. It's actually never too busy and if so the line moves pretty fast. My favorite is the banana crunch and that's all I get. The location is right next to the movie theater and other places and it stays busy. So far all of our experiences have been pleasant and hope they continue to do good business. read more

Cold Stone Creamery - Desserts Near Me - Chandler, Arizona

First and last time at this location, employees seems to enjoy having conversation with each other than serving the customers. January 20th 6pm. I can see why this place is dead on a holiday night. read more

The people who work here are rude. There was literally no one else in the store when i walked in. I was helped by a young girl and i asked for the "everybody's" size ice cream to bring home. She looked behind her at her coworker and asked him "do you want to make an everybody's " and he said "no, because I already made one". So she kind of rolled her eyes and started making it. First of all I feel like she skimped on the toppings and she only half ass mixed everything in. Second she didn't even fill it to the top. Third, isn't that your job? To scoop and mix ice cream? I mean, you know what you signed up for when you applied to work at...COLD STONE CREAMERY!!! At my job people die if I don't do my job thoroughly. I get it, customer service can be stressful I am not trying to discredit that but I was the only one in there! Also, is it so difficult to mix ice cream together when the store is empty that you have to try to pass on the order to your coworker? read more

I literally just changed my review from 4 to 1.This after sitting eating our treat & watching what occurred. Three employees on staff. The employee with the arm brace served a friend ( I'm hoping/ assuming) & don't believe he charged him? The "friend" went to use the restroom (after he got his ice cream) so this employee at the register picks up this ice cream & went to put it in the small frig. As he bent down, I saw him take a bite. I was in shock & told the people that I was with- what I just witnessed. After the customer / friend came back the employee then goes to get the ice cream out of the frig- walks over to the register to hand it to him & blatantly takes another bite before he handed it back to the customer/ friend & laughed! I'm so disgusted; I will not be back to this location. These young staffers probably don't even have their food handlers cards with such actions as this! BTW- the same employee was having issues with the credit card machine & the customer prior to us may not have been charged? He claimed he had to shut down the machine and reboot it?! He asked her to pay cash & then said "just forget it, you're good".. When we came up, he asked us how we were paying, I told him we had a gift card & he said "good".. He wasn't a pleasant young man, but was to his "friend". To us this individual seemed frustrated at the line & the problem with the credit card devise. Take A Bite Out Of That!! read more

Our family frequents this Cold Stone at least once a week. We have only had one bad experience with them when the staff put my ice cream in the freezer to stay cold while everyone else ordered and got theirs to go. We get home to enjoy our delicious ice cream and my (the pregnant lady) ice cream wasn't in the bag. So make sure when you order to go that you have all your ice creams and they put and extra cup under so it doesn't melt every where. read more

Family was disappointed. Ordered 3 Love It sizes with 2 or 3 mix ins each and we barely had anything mixed in. You pretty much just saw the ice cream. Waste of money and time picking it up. read more

Came here after trying to get service at a gourmet ice cream/coffee bar. The staff was helpful and moved the large line quickly. In and out within 15 minutes for a party of 10. Love this place!!!! read more

Cold Stone Creamery - Cherry cheesecake with chocolate shavings and Oreo overload - Desserts Near Me - Chandler, Arizona

In the past I've been to this location and they weren't too friendly. But I went today and the two girls that served us were so sweet! They filled our ice cream cups up all the way this time. Normally they barely fill up but this time they did! So happy with cold stone this time! read more

Cheerful staff always singing and carrying on. Great selection to choose from. Plenty of sugary treats to mix in. KK loves this place. read more

Cold Stone Creamery - Large model train on a track in the rafters. - Desserts Near Me - Chandler, Arizona

I do not recommend going to this location none of the employees had good work ethic from my point of view their customer service skills were very wack it seemed that they was more interested in bonding instead of helping costumers and making there visit a good experience me and my mom step out to go here on Saturday night and my mom made it clear to them that I was lactose intolerant but as she told them that I felt like they didn't really show a interest in trying to explain what the most popular combination was with the nondairy ice cream. I also remember my mom asking what the toppings were and a man worker replied by saying step back and you'll see all the toppings in the most rude way he could possibly. I also felt like I was being rushed to decide what I wanted they did not have patients at all she started mixing the ice cream without even asking if I was done picking my toppings... read more

Stopped for a quick treat, but ended up waiting 40 minutes...and on top of that, the item item ordered was super skimpy in size. I ordered the "Hot for Cookie" (one of the most expensive items on the menu). It was a prepackaged cookie which was clearly bought from a local grocery store (because I could see the package) with a tiny scoop of vanilla ice cream on top. Total ripoff! The staff was not equipped in any way, shape or form to handle the long line. The one lady was clearly new and lacked the training required. Overall, this was an awful experience, and the value for the money was just despicable. I will not be going back. read more

Cold Stone Creamery - Desserts Near Me - Chandler, Arizona

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The two stars is not for the ice cream. It's never disappointed me. This specific location needs some sort of management reform. I'm standing in line right now and this is frustrating. It's a Friday night and there are only two workers moving at a snail's pace. The line is to the door and neither of them have a care in the world. There's something wrong with it all. I feel like someone should be here to encourage them to pick up the speed. I've worked at Cold Stone before and I know how things work. There's gotta be more than two employees on a Friday night. It's taking everything I have not to jump the counter and help out. This is ridiculous. read more