How do you even have 3 stars!? Our order was placed via DoorDash. 7:30 PMish on a Sunday evening to enjoy for a birthday party. Of 7 items ordered we got 4 delivered. We called the store telling them what happened... The employee on the line asks, "so would you like to pick it up on a different date?" UM NO! We placed the order today to enjoy ice cream TODAY!!! WE ended up having to go pick up our order only to find 1. had an extra item and 2. one of the other cups was missing a main ingredient and the whole thing was melted as hell!!! LAME! read more

I ordered a small raspberry sorbet with raspberry mix in. Cold stone isn't cheap, with my small order coming to almost eight dollars. So tell me why it was melted when I got it! I cannot, for the life of me, understand why the lid of my ice cream was packed out and then placed on the cup, so as when I opened it, my melted ice cream spurted out all over. So many things wrong at this location! Service was good, and the guy helping us out was very courteous and attentive. But it can't justify the food. The cleanliness of the seating area and general store is okay, but behind the counter was quite messy, with the surface my ice cream was mixed on looking unclean. read more

Cold Stone Creamery - sorbet did not make it to the parking lot! already melted. - Ice Cream & Frozen Yogurt Near Me - Carson, California

They have staff working there with sores, I had a piece of bandage in my ice cream, I'm calling the health department read more

Cold Stone Creamery - Ice cream and a bandaid - Ice Cream & Frozen Yogurt Near Me - Carson, California

This review is for Julio. My mom and I stopped by this location and we are certainly happy we did. Julio provided excellent customer service! He was kind, patient, and very helpful. He offered us samples and had such a positive attitude. Julio seemed genuinely happy to be working at Coldstone and happy to prepare our order. Five stars for Julio read more

Cold Stone Creamery - Strawberry and Cake Batter ice cream with pecans and chocolate shavings prepared by Julio - Ice Cream & Frozen Yogurt Near Me - Carson, California

Walking into one of these locations, always hits me with that strong sugar smell. Lol. This particular location had 2 associates working during our quick stop in. Which allowed for us to be in and out with a short time that evening. I liked the ca t the one of the associates was able to replicate something similar to a special request of and ice cream that they Norwood not carry. As that made for a more enjoyable ice cream experience. Wasn't not crowded at all, which was another nice thing too. Continue to keep up with the good service as well. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Carson, California

Ordered a shake and my sister ordered love it ice cream. They gave her a Gotta Have It and charged her for it and we told them twice that it would be a separate transaction. They rang us up together. Cherry on top was finding a little bug chilling on the top of my shake! Won't be coming back to this location ): read more

Cold Stone Creamery - Bug in my shake. - Ice Cream & Frozen Yogurt Near Me - Carson, California

They always do me right at this cold stone! Service is super fast & great (even when there's a long line). The ambiance is chill, they always got music playing & the seating is convenient:) I always get a French vanilla w/ Oreos & sprinkles read more

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Natalie was so helpful in making my decision. I got the strawberry blonde and its delicious. I'll definitely be back to order more

I came here late the other night & Luis was awesome! The store was clean, he was helpful & kind and we walked out happy!

Service was solid, but the hospitality was what really did for me, definitely will be coming back again! Thank you so much!!!

Came in to Cold Stones for some delicious ice-cream. I was greeted by Michelle and she was the best and so patient with me. She recommended some new options for me try as well. l added the Reese's the peanut butter awesome sauce to my ice cream and it was DELICIOUS.The place was very clean and organized. I recommend come and visit!!!! read more

I don't even know where to begin. Ok, first off, I was the only customer and it took nearly half an hour just to get my items. I asked when the limited edition items were stopping because I knew it was coming up. Neither employee knew. This location was out of two of the MAIN ingredients in a special. When another item was made, the wrong candy was put in. Items were all melty and didn't look appetizing. I don't blame the employee - it was obvious he wasn't trained correctly. Store Manager is responsible for all this. After all the trouble I went through, I wasn't even offered a comp . Nope, will pass on this Ridiculously Expensive meh ice cream. read more

Cold stone will always be one of my favorite ice cream stores. Although, I do dislike the fact that they got rid of the cherry lovers cheesecake ice cream. Every time I go I try to recreate it and make my own but it's never the same . Nevertheless cold stone will always be good. This particular store was great. Great service. In and out pretty quick and the ice cream was great read more

Had to try the almond milk, chocolate shake and I was pleasantly surprised. It had a good flavor, very chocolatey. The shocker is that it didn't taste sugary or overly sweet. The bonus is the fact that is non-dairy. Now I'm waiting for them to start making strawberry shakes. It was so refreshing read more

Cold Stone Creamery - Almond milk Chocolate Shake - Ice Cream & Frozen Yogurt Near Me - Carson, California

I want to thank the whole Cold stone staff for my amazing beautiful thoughtful birthday cake. They were so patient with my other (which I Placed 5 weeks prior and with crazy details I wanted) but they called me twice to make sure they were making it right for me. And you know what it was the most perfect cake I couldn't have asked for more. Thank you. read more

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Ordered a mint chip with brownie and there was one small piece of brownie. So disappointing.

Loved the Ice cream here, The service was amazing and everyone was very greeting and kind. the environment is nice and calm. overall I love coming here to eat ice cream with my family read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Carson, California

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Haylee did us great services nice and friendly recommend for pay increase Great customer service showed us great selection would definitely recommend read more

Was served by 2 guys during the closing/last shift on 07/12 . Asked for a small in a regular cone but was given a large in chocolate cone with sprinkles. When he was told that it was incorrect and that we wanted a small he says that if we were worried about calories we shouldn't be getting ice cream? His audacity combined with the lack of a face card was a devastating delivery. Like being insulted by a roach :( read more

Hands down one of the best experience I've had with a team member at this location on 8/3 around 4.p.m came in to get me and my kids ice cream had a total of 3 orders the young lady that helped me out was a very fast worker and very kind , great customer service , if I'm not mistaking name was Marian , handled the line of people that were waiting to be helped very friendly and with a great positive attitude . Definitely should be considered for raise . Also manager should have team working in front when it's busy another young lady was just in the back washing dishes as she was looking at the line but other than that I recommend this location. read more

Ordered a birthday cake for dad online for delivery. Very easy to customize and pick toppings. Delivery was on time and good communication. Marked down a star, because our order wasn't going through on app. Logged in on web browser, same cc, no problem. Kinda frustrating, but all in all, worked out. read more

Cold Stone Creamery - a chocolate birthday cake - Ice Cream & Frozen Yogurt Near Me - Carson, California

I was surprised by the low reviews and negative comments left by other users. People now-a-days just love to hate especially towards workers who are barely paid to with annoying customers with no regards to the 9-5 worker. I was treated really nicely and the staff was super friendly. A young man helped me out and was super helpful and friendly. If I remember correctly his name was Luis. He definitely deserves some recognition supper chill guy just because of him I'll make sure to be back. read more

My favorite ice cream ! 10/10 recommend! I always get the strawberry blond it's the best!

Natalie helped me out with a selection and I didn't regret it! Founder's favorite was great! Highly recommend that signature creation as well as this location! read more

Just left from here at 9:20 on 9/11. This cold stones never disappoints me. the two employees there right now had me laughing and made my frustrating day go away with there joy, respect and excellent service. If you've had a bad experience here I'd recommend coming back when these two employees are present to provide you with the best that cold stones has to offer. Top tier quality ice cream and service !!!! Thank you Carson location for forever making things awesome !!! read more

Cold Stone Creamery - Lawrence, Joey - Ice Cream & Frozen Yogurt Near Me - Carson, California

Ice cream and shakes are always great although building it self and interior needs some work. Always friendly service!! read more

Cold Stone Creamery - Menu photo - Ice Cream & Frozen Yogurt Near Me - Carson, California

Fire ice cream and The best service always ! Everyone is always kind and ice cream is fresh

Great service George and Michelle were very great and helpful. Ice cream was great. And shop was clean.

Best cold stones in the area, they are open late and that really helps because the one in San Pedro turned me away, 30 minutes before they closed! It was quite ridiculous, she said it was because she was training someone! read more

Gave my the wrong order when I ordered Uber Eats, I ended up having to drive there after paying for delivery. After I drove there my order was remade without the 3 extra toppings I paid for, yet the worker said he put it in after I watched him make it and he did not. Also gave me about a love it when I ordered gotta have its. read more

They're open late which is amazing and Anderson is really kind and was helpful with my first time coming here

Terrible service and they are not even aware of what people order. Nor did I receive my entire order. Please hire competent employees that care about their job! read more

Cold Stone Creamery is where their workers sing for tips and mash together your favorite flavors to make your own unique flavor. Enjoyable!

Not going to this store anymore. It always smells weird and ice cream is too expensive for the quality and quantity you receive. The waffle bowls are almost always stale. I would rather Bruster's in Torrance or Handles in LB read more

I placed an order through postmates and was uncertain of what i had ordered because the app did not let me pick out a cup cake so I was really confused as to what cupcake was going to be sent to my grandma for her birthday.. I called the store and a nice young lady answered and I had asked if they received a postmates order and she said yes.. I told her my situation and OMG was she helpful!! I told her it was for my grandmother and i asked if they had a happy birthday stick to put in the cup cake and she said she could write it on i think she said a platform.. well she went above and beyond and did more than I imagined could have been done. I truly appreciate Leah for her time ,patience and generosity! My grandma was cuprised and she loved it!! Thank you again Leah! Lets give this great person a raise! read more

Cold Stone Creamery - Leah Masterpiece - Ice Cream & Frozen Yogurt Near Me - Carson, California

I ordered a "Berry Berry Berry Good" via UberEats. I was expecting it a bit melted and not the same as if I went in to order it. I was pleasantly surprised. My order was packed well and the quality of my ice cream was the same as if I went into the store. The inside of this store is usually clean. read more

Delicious ice cream. Fast service and accurate. Love this place. Usually get sweet cream and ch. chip. I'm simple.

I'm not entirely sure how this is possible but the employees here get our orders wrong every single time. Like every time. And we aren't ordering custom creations or even customizing their original stuff. We just order one of the classics that is on the menu and they will get it wrong every time. Tonight my SO got the dough-lightful peanut butter (classic cookie dough ice cream, peanut butter, peanut butter cups, and sugar crystals) and what came was vanilla ice cream with peanut butter and rainbow sprinkles. Good job on getting one ingredient out of 4 correct. read more

Ice cream was good. Service was great. Employees are good looking. It's a vibe. I would definitely go back here.

My favorite. They always have the flavors I want and are kind and prompt. The atmosphere is nice and quiet