My husband and I placed an online order (due to COVID-19). We each added 4 -5 items to our Love-It and Like-It sized ice cream. around a 20$ order for 2. Got home and opened our ice creams......and were utterly disappointed to find that it looked like our ice creams had barley 1 mix-in. Were ridiculously melted (when we live less than 5 minutes away, so obviously it didnt take long enough for it to melt). These things look like they had been sitting out, (when they are suppose to prepare them and place them in a fridge to prevent that from happening). I mean typically people order from cold stone and are willing to pay higher prices because the ice cream is great, you have the option to create, and customer service usually isn't that bad. Overall, very unhappy given we basically paid for overpriced soup. Will not be ordering online from this establishment again. Keep in mind we have been here before but ordering in. Customer service here is something we deal with given its the only Cold Stone in our area. These people that work here manage to ruin the idea of customer service, but I think that is Augusta as a whole. They love ripping people off or perform at an amazingly Sub-Par level for Customer Service. Always grouchy like they hate coming to work, behave as its a burden. They look at you like "Hurry Up and Order". We are only customers. As I said my husband and I have been there before. Typically always run into the same problem. We have to remind them to put mixes in after we've told them several times what we wanted. Cold Stone...do better. Especially with the individuals you choose to employ. Will no longer purchase from this establishment. I think we'll settle for Walmart/Target Ice cream. At least whats in the ice cream is guaranteed to be there for the price. read more

After visiting another Cold Stone location while on vacation, we have a new found appreciation for our local Cold Stone. So many more flavors at this location and all sizes are the same prices! Plus the staff is friendly and has alway gotten our orders right! read more

The options are really good, but the service sucks so hard. My boyfriend asked for a small waffle cone and he got a large ass cup. I asked to try a flavor the the employee gave me the stank eye and I asked for a waffle cone and I got a cup. What? I'm scared to come back here and order an ice cream and get a meatball sub. read more

A really good place to go for any time of day. I have been to this location two or three times. It's right across from a chick fil a and right beside a telephone repairman. Why don't you stop by if your getting your phone fixed :) read more

2 words thank you. You guys are great. Cant wait till summer.

Many people swear by this place, I don't!!! The place is super small, hot and cramped. And the ice cream is not good at all. The employees were rude too, but I would be rude too if I had to work under these conditions too. read more

Don't let the same price for all sizes gimmick fool you. All three sizes are expensive even when considering mix ins. Worst of all, they skimp horrendously on their "gotta have it" portions. The ice cream doesn't even come close to filling the cup. This is the only coldstone I have seen that weighs the ice cream after scooping it out. They use the same scale for all ice cream, which is not very hygienic to me. Every other coldstone I have been to gives generous portions... Except this one. The waiting time is very long. They have one person who does nothing but give spoons to try out flavors and refuses to take orders. While someone is trying every single flavor the people in back are waiting forever. Unfortunately it is the only Coldstone in Augusta. read more

Great customer service. Nice staff. Best place for Ice Cream in Augusta, GA. Love the banana Carmel

This is my favorite ice cream place. My go to is the sweet cream with just raspberries added in. All 3 cups size cost the same price, so go for the large! Decent selection of flavors and add ins. Also a fan of the coffee ice cream. read more

Ugh! Ice cream was very sub pare and the service was HORRIBLE! We go to checkout and the cashier literally didn't say one word to us the whole time and her manager was right next to her only questioning what we ordered like we wasn't sure. Horrible service horrible ice cream. I'll be sticking with brusters read more

I love coldstone, my favorite is Birthday Cake Remix. Great location, small but nice size shop. On the one occasion I ordered an icecream cake (birthday) the employee helping me was very patient and nice. They recently stopped giving military discounts, which is understandable since a 50% discount is ALOT. But as a military member myself it would be really nice to have maybe a 15% discount. Great place though read more

Good ice cream but horrible service. Would come here more if the service was not something I dread so much that I always talk myself out of fulfilling my ice cream craving. read more

Wow, there must be new management, because this last time I hit up Coldstone, there were actually enough employees to handle all the customers (in the past, there'd be one, maybe two), all new and actually friendly. The Pine Sol smell is gone. So bump you up another star. read more

Every time I come here I'm always super impressed. The options are endless, it is a chain so this should be expected, and the staff is so friendly. Once I mentioned I always get a second cup for my puppy, who loves ice cream, and the girl has never forgotten! She always gives me a cup with the same flavor for him and asks about him which really impressed me. The cakes are delicious! I highly recommend them! I have started going, getting a cup, and bringing home a cake so I don't have to keep stopping for ice cream all week! read more

Great ice cream and other treats. Good place to drop in after a movie or whatever else in that area.

Love Coldstone! Always friendly faces here! Military discount a plus! ATTENTION Darren Mitchell: pleeeease bring back the Cake Batter Ganache!!!! read more

The ice cream is delicious here but our order gets messed up every time we go somehow! Not to mention the sometimes cranky employees, so honestly we've stopped going. The way they do things just seems chaotic. One person will take your order and scoop the ice cream, they place it for mixing then start on someone else's order. My problem is they don't communicate well with the other employees actually doing the mixing of the ingredients! There is a constant back and forth like who had this and what is this and it never fails that we get the wrong order. It's just a aggravating situation that we avoid now. Too bad because they have great products. read more

I loove Coldstone ice cream but this location is very strange. Unlike other coldstone locations, all sizes of ice cream here (Like it, Love it, Gotta have it) are $7. The ice cream comes with 3 free mix-ins. I received a brownie mix-in and it was very obvious that the brownie was old. If you are going to charge $7 for ice cream make sure the mix-ins are fresh! I would not recommend read more

Way over priced and the employees could care less about the place or the people. We went in today and it was busy. The employees walked around like no one was there. They were out of half the things my kids wanted but didnt tell anyone till we were in line. Like maybe a note or something would help. Then they have some kid who sounds like a smash mouth taking orders. We will not be back, had gift cards and threw them out. read more

The menu items at this place are awesome! Just so you are not inconvenienced don't go with intentions of staying. It "IS" well worth every penny to go and get it, though. Molten Lava Brownie thingy is next on my list. My only problem with this place is that there are too many awesome flavors to choose from. read more

Came in for the first time with my family, I told a crew member it was the first time and we wanted to know how to order . The Crew were awesome they took the time to explain the different flavors and the wonderful combinations we can order, also we had the opportunity to taste the flavors of our choice before we purchased them. The facility was very clean a very family orientated establishment. Love the crew they were very pleasant friendly and warm. They won our hearts!!!! read more

Horrible service! 1employee walked by me & began to help customers in line behind me. 2 others then laughed about it and then talked about who would "help" me. Extremely rude, can't even offer common courtesy to a paying customer. read more

I have been here a few times and after the behavior of the employees last night, I won't be returning. Their ice cream usually seems a little melty, but it tastes really good. The sugar cookie batter is my favorite...but wouldn't that be dough? Batter usually means cake...runny. That's beside the point because I'm solely reviewing on this location. Last night my husband and I walked in at 9:30. The place was set to close at 10. I checked the hours before we went there. When I got there, there were 4 employees (2 men, 1 younger teenager/college age woman, 1 adult woman). The younger of the two women asked me what kind of ice cream I wanted and I asked politely for the sugar cookie dough in the "gotta have it" size since all sizes are currently the same price. I saw her almost do a half eye roll, but I thought maybe she was just tired and ready to go home. Then, I saw her walk over to put the ice cream on the table where they do the toppings and she said something to the 2 men over there, because they both looked up at my husband and I. I kept getting super, super obvious rude vibes and I normally am super passive and don't say anything, but enough was enough after a minute of this. I said, "Is something wrong?" They all said no and acted puzzled. Then I tried to diffuse it because it just got really awkward and I said, "You guys aren't closed or anything are you? If so, I didn't know. Sorry." I said it in a way that seemed innocent and polite...but let them know I didn't appreciate the rude stares/looks/ and whatever comments they were saying. Then the adult woman who truly had no idea what was going on because she had nothing to do with the rudeness asked me why I would think something was wrong. I just shrugged it off. Then the man who was doing my toppings was very friendly and smiley. I just didn't appreciate the younger girl's behavior and honestly came close to just walking out. She was so rude. You can't act like that. Managers, if you're reading this...I'd appreciate if you would look to see who was closing on 8/11/2016 and talk with them, especially the younger girl, and explain that this is ridiculous. I won't return to this location. I just couldn't believe I was treated like this at a food establishment. I am no princess, but don't expect to be treated rudely undeserved. And I wouldn't have said something unless I was absolutely sure I wasn't imagining their behavior. read more

Not speaking of the store as a whole, but had a couple unfriendly staff members verbally and nonverbally (a couple of eye rolls) express how unhappy they were when we mentioned having a peanut allergy especially right after the customer right before us had a complete peanut butter order. Just plain unprofessional and rude. read more

This is the best Cold Stone I've ever been to! Mainly because their ice cream bowl creations all cost the same. That is, the small & medium cost the same as the large so you get a lot. The workers have always been nice over the 3 years I've been coming here. read more

I really should give this location 1 star but I will be generous. Having worked at Cold Stone for 4 years at a different location, I know a thing or two about the way the operation is ran. I use to LOVE going to Cold Stone (a few times a month) but not anymore. This location has almost certainly ruined my desire for Cold Stone to the point that I go elsewhere or make my creation at home. The main reason that I am so disappointed in this location is the poor ratio of mix-ins to ice cream. If I order a Like It size, I should not receive the same amount of mix-ins that I do in the Gotta Have It size. I have gone to this location three times and had the same conversation with the employees about the ratio or mix-ins to ice cream. Definitely not at the top of my "Must Go" list anymore... read more

Really enjoyed an ice cream snack here. Service was great, the ice cream was awesome and the prices are reasonable.

I think they must've gotten rid of some people recently. They had one man on duty today (probably 30-35 or so, dark skinned, a little heavy set) who was absolutely rocking the place. He was insanely friendly and put up with all of my requests for tastes of so many different flavors. And what flavors! Holy wow. I've never been to a cold stone with two whole freezes jampacked with flavors. I'm really happy. They've got sweet little benches to hang out outside and watch the thunderstorms roll in. I will say it's a little hard to find if you aren't aware of where it is. Drive all the way around the strip mall. You'll find it. read more