Please, for anyone who wants to have a nice time and get ice cream, RUN FAR AWAY from this place. I just had the most disappointing experience at this location. My friend, who has a disability, was just asked if she had Tourette's because she was shivering from how cold it was inside. Not only was she asked this, but the girl who asked said it with a smirk on her face, while her friend, who was also there, laughed and put her head down. They looked to be about 16-17 years old, but regardless of their age, they should know right from wrong and understand that asking someone a question like that is completely inappropriate. I'm not sure who raised them, but this was absolutely disgusting and disgraceful behavior. I don't know about anyone else, but customer service is everything, and this location CLEARLY needs help in that department. read more

Me and ma girls lover they ice cream and the employees were matching out excitement, the entire time read more

Cold Stone Creamery - Me and my cousins with our new ice creams - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Enter the restaurant at 8:53pm to place an order. Was not greeted by team members or leadership but was told that " we aren't taking any more orders ". However the time was 8:53pm. Online and the sign on the window says closing time is 9pm. And there were 5-6 people in line when entering the restaurant Bad service, rude teams And it was embarrassing for me because I spoke highly about this restaurant to my out of town family members that were me. Either change the time on the window and online. Or serve the customers that enter the building before closing time read more

Always great ice cream treat! My go to place for ice cream. Love their waffle bowls. Can be busy at times.

Every time I go to this location, the portions get skimpier and skimpier, and the price continues to go up. How many times do I have to visit the store to know and realize it's a complete SCAM. What you are saying right now in the picture I included is what they call a quart size not a individual portion but a shareable portion. Honestly, I was better off getting a "gotta have it"..... if you value the money, you earn and don't wanna get scammed like I have been so many times.. DO NOT GO TO THIS LOCATION.. PERIOD the owner from what I've heard is a cheapskate and is all about giving himself a good deal and NOT YOU. I rather drive into South Carolina to receive what I'm willing to pay for then to leave in frustration underwhelming product, and my money gone read more

Cold Stone Creamery - Vanilla cream with Oreo and yellow cake - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Went into my local Cold Stone for some ice cream with my husband about 30 minutes before they closed. You would have thought we came in five minutes before closing. I got something really easy to make and my husband's wasn't crazy either. The two young people serving the ice cream just had really bad attitudes. It was completely off putting. I began with a "hey, how are you?" to the young black man, and actually got no response... my husband also got no response from the other young person with glasses and a mask on after thanking them. I've worked many years in food service before and having no decent manners in that job (especially one that asks for tips) is really unsettling to me. Thankfully, there was a very sweet young brown haired girl working the computer. She was extremely sweet and obviously well versed in customer service. But it is disheartening to know that the three of them probably all share tips and hers could be getting tanked from the other twos' attitudes. I'd also be very upset if I were the manager running the store and wasn't able to trust young adults to be friendly and positive to customers while away. I understand that it's the end of their shift, but it is quite literally their job to be nice and serve ice cream. Just basic manners is all I care for. The ice cream was good of course- it's cold stone. But I'm hoping when we return, we're met with some smiles and how are you's! read more

This was a fun late night adventure- Coldstone is awesome and has many great flavors! I think they have very decent positions, and the place itself had ample waiting room. I will say the staff seems new, so they are still learning how to make everything, but they were very kind and welcoming. Will definitely be returning! read more

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I love recess! I I ordered the peanut butter cup perfection & I added pecans! Sooooo good on a nice summer day! Stop by and try it. read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Strawberry cheesecake is my favorite so I'm a long fan. Bit get there before 9PM most in my area close around that time Great ice cream and drinks. read more

Beautiful Saturday and Yummy ice cream ... Cold Stone is open I always look at menu before I go and once I arrive and look at all the selections in store I can't make up my mind. They all look delicious.. My selection was perfect and customer service was A+. P.S they are practicing social distance and there's outside seating. read more

Cold Stone Creamery - Thankful for this yummy ice cream-Anyway you want it. German chocolatekake. Chocolate Ice Cream with Pecans, Coconut, Brownie and Caramel... - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

I had mistakenly ordered a cake at a different location thinking it was this one. The owner , Patel, was so kind and called me back to follow up to be sure all was taken care of read more

Wow. In a bad way. Terrible service. The employees don't even acknowledge nor are they ready when you arrive. They seem like they rather have no customers than have to work. I changed my mind after arriving and seeing no employees up front and then seeing one come out from the back playing on his cell phone a minute or so after I arrived and asked me what I wanted without even making eye contact. Very poorly managed it seems. read more

I tried 3 flavors (Oreo Overload, Chocolate Devotion, Cheesecake Fantasy, $6 each) from Cold Stone. It is interesting because each size is $6, no matter small/medium/large. Most people would end up ordering the largest size, and it is big enough to share with friends. Maybe a downside to this is that you end up eating more than you want and that you are almost forced to spend $6. It was my first time at Cold Stone, so I didn't know that they mix the ice cream and the topping of your choice right in front of you! I liked how icecream and toppings mixed in well. They had abundant selection of flavors and toppings, and their icecream was very thick. I liked the oreo & the cheesecake flavors more, but they aren't something unique to cold stone. It didn't taste special to me. read more

Cold Stone Creamery - Oreo Overload, Chocolate Devotion, Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Cold Stone is my favorite ice cream shop in Augusta. It's a small shop, but I see that they've added outside seating and a few extra tables inside. I took my ten year old daughter and her friends to get ice cream on a busy Friday evening and they were packed (as usual). Although the store was packed, the line was moving quickly. My daughter ordered the Lemon Pie Ice Cream with GOLDEN OREO® Cookies, Graham Cracker Pie Crust & Whipped Topping and she loved it. Her friends just got cotton candy and gummy bears. The total came to about $13. This time around I didn't get anything, but my go to creation is cake batter with graham cracker crust, white chocolate chips, and yellow cake. You should try it, thank me later. read more

I went to cold stone today with my wife. The ice cream we had was delicious. The customer service was horrible. The person waiting on us just had a horrible attitude. She did not answer our simple question of how big something was. Truth is she talked down to us. If my wife had not been in the mood for ice cream I would have walked out. This was in Grovetown, Ga. I hope no one else going in there gets treated the way we did. We were in there on 5/13/24 around 11a.m. After we sat down to eat the ice cream both went in the back and never saw them again. we were the only customers and felt like no one else was in the building. I'll go to Dairy Queen next time. read more

We stopped there after a long drive, and the experience was amazing. We loved the ice cream, and we have already had it twice in the last month. read more

Very interesting. For mine and my boyfriend's first time coming here it was great. It was so busy but it wasn't packed so everything was all good. There were so many flavors to choose from but ultimately we chose the cheesecake one and it was great. Will make sure to come again but possibly a weekday. read more

Great service with a wonderful crew!!! Have had a great experience at this cold stone on multiple occasions. Emery and her team were very tentative and efficient. read more

I love cold stone! I went in there this morning and got a tub of the halloween ice cream for my daughter party and the young girl Jesslyn I believe made me feel really special with her greeting and smile. keep it up cold stone! read more

Unprofessional, political statements on their masks. Two ladies mixing the ice cream were rude. Would not recommend

Cookies Make Everything Batter!!! This specialty has golden Oreos, regular oreos and whipped cream mixed into cake batter ice cream! When you add the waffle bowl, it's nearly impossible to eat it all in one sitting! Leftovers are in the freezer!! read more

Took my daughter here as we were in the area. Didn't look at the reviews, but I really should have. Honestly, the prices make NO sense here. Every. Single. Thing. is the SAME PRICE regardless of size. And it's not cheap either. $6+ for some ice cream. I guess if you were to get a milkshake or the gotta have it, you'd be fine, but for everyone else, it'll hurt your wallet. It looks like prices have been this way for a while now as the lady told me she's been working here for 5 years and prices have been the same, yikes. I'm honestly not sure how they're getting enough business. We were the only ones here during our visit, so staff was attentive and pleasant. Choices of ice cream was in abundance. I think the look of horror on my face encouraged her to mention they have a kid size. So that is what we did. They did offer military so that was nice. read more

I wish I would've taken a picture, but I was so annoyed. Ordered a small founders favorite in a chocolate dipped waffle bowl. I wasn't expecting much ice cream since it was a small, however, the amount the young lady gave didn't even constitute a small. I had way more bowl than ice cream (a dollop of ice cream). I didn't make much fuss because from my vantage point although there was 4-5 other employees in there she was the only one working. My husband was even shocked at the amount of ice cream and he asked could we get more. The young lady asked if we wanted to change it to the love it because that's how much they give for a small. The young lady who was fixing the ice cream then got an attitude, prepared an actual scoop of ice cream this time but then slammed my ice cream on the counter (the side where we pay). At this point I didn't male a big fuss and I didn't even care, I was just ready to leave, never to return again. read more

I had worst service ever today on may 4 at about 7:20. the young ladies in there was more worried about talking to each othe than taking me and moms order. they did not care what so ever. we both had got love it and my moms cup was smaller than mines. it was ridiculous how they weren't paying attention and didnt care. I will be calling the manager and corporate. read more

Mom treated me to icecrem to day. It was Great! Got to have it! Watermelon, lemon, orange, sorbet. And as usual, slightly crowded on a hot and humid day, but the line moved quickly. I love the fact that they are always send you coupons in the mail and that all three sizes are the same price. The only problem I have is that the workers do not wear gloves while making /preparing the ice cream So I always watch them very carefully to make sure they do not touch any edible part of my ice cream. read more

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Visited yesterday and wanted to get three flavors mixed in a medium bowl and the lady said no she cant do it in that bowl. So i said give me the size bowl that allows you to mix 3 flavors and she told me there was no such bowl. I was very pissed as this is something I have done many times before. Consistency is very important. read more

I came to get ice cream and was told to step back outside because it takes an hour to get your ice cream to begin with and there was a line to the door. As soon as i go outside a girl of a different race walks in and was not told to step out. If you couldn't let me go in why was she allowed to go in a stay? I don't play that and will never go back. Need to reevaluate your employees. read more

The best ice cream i have had. I feel light after i have hsd from here. High recommend. The icecream mixes are excellent and very tasty. The place itself us small. But u can have a takeaway. read more

Always busy, not enough room but still ONE OF THE BEST PLACES TO GET AN ICE CREAM FIX! Cold Stone Creamery has some amazing ice cream and some amazing choices to put on the stone to be mixed! I'm in love with the Oreo Overload without the extra fudge. I just need exxxxtraaa Oreos and that good ol' Oreo filling ice cream! Anything can be mixed and matched but they have a pre made menu thats pretty good! If you can stay for the wait and have a little patience then I promise you won't be disappointed! This has been a go to place for me all around the US for about 5 years. I've never had a bad experience personally so I encourage you to dive in and get your fix! You can taste test any ice cream that you like so I suggest you try as many flavors as you need too before you make your choice! All sizes are the same price, about $5 so you can get whatever size you want without breaking the bank for a family outing for sweets! read more

Quality has gone down for sure. I asked for some ice cream and I got a bowl of vomit. read more

Cold Stone Creamery - Untouched large bowl of vomit... I mean ice cream. - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Great ice cream. However, all the senior person did was complain to her co worker about Uber Eats and how the orders piled up. If I order through a delivery service, I want to know the employees are putting the same effort into it. It was disappointing and unprofessional behavior. read more

The best Ice cream you could ever get!!! Very helpful, ice cream good! Good customer service!! read more

Cold Stone Creamery - You guys come shop at Cold Stone in Augusta!! They are real good!! - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

I have been to a lot of these ICE COLD CREAMERIES FROM HEAVEN! My husband treated me out and i have to say I was a little disappointed. First, all sizes of ice cream are the same size...so the little gotta try it is the same price as gotta have it.....$6.50. Second, I wanted a chocolate dipped waffle cone. Why is this a problem and you have to fresh dip it (in old chocolate) and fresh chill it (again with old chocolate). Then you say to me...."we were all out". Well NO KIDDING SIR/MA'AM....BUT YOU MUST MAKE MORE...or prep better for your day. This kinda seemed like they wanted me to just decide to get the un-chocolate'd waffle bowl. THIS IS NOT HAPPENING! MUST BE CHOCOLATE WITH WAFFLE BOWL! Third and finally, My husband is the sampler of the ice-cream and sampled at least 5 different ones before ultimately deciding on what he always does MINT CHOCOLATE CHIP. I am not the sampler, and I went outside my comfort zone and tried their dark chocolate ice-cream because my husband had a frowned up face when he tried it so i knew it had to be good. It was more than good it was amazing! I mixed in cherries into the dark chocolate ice-cream and chocolate shavings into my cherry ice-cream. I know, poetic right?! It was amazing. So moral of the review is that all ice-cream is not the same and if I had sweeter customer service this review would have been over the top! read more

OMGosh!!!! This is the best ice cream, yogurt, spot in Augusta! I wish the spot was larger, but overall it's great! Great staff, you can get samples and all the sizes are the same price! I was able to us my coupon's( got to get the deal)! My entire family loves this place. The parking is limited and seating is even worse! But we can deal with it for the great desserts! They even have cakes! read more

Im not a big fan of Coldstone's ice cream. (I think Marble slab tastes a lot better) What keeps Coldstone in my treat rotation is the fair pricing. (All sizes and any fixings are $4.99). Throw in the fact that they give half price discounts to military and I think the price point meets product quality. Not a bad option if you are looking for a sweet tooth fix.....just know that you wont likely be blown away and you'll probably be waiting in line a bit to be served. Hey, more time to mull over their seemingly endless combinations of ice cream flavors and fixings. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

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Terrible. Terrible. Terrible. We've given this location three chances and every time we've been disappointed. The staff often seems frustrated and overwhelmed. Each Time we've ordered the 'founders favorites' they have never got it right. This time it was just ice cream, chocolate sauce and walnuts...the ingredients are listed on the wall so it's hard to figure out why the consistent inability to make it. Despite the staff seeming flustered and rushing the line moves incredibly slow, plan a 30 minute wait from walking in the doors to walking out. The shoppe it's self is clean and their soda and cakes are well stocked. They need to improve their staff training and knowledge. As well as the flow of customers. Three poor experiences are enough, we will not be returning. read more

Sign up for the birthday list! You get a free ice cream treat that day! The staff is super friendly and the ice cream is really good. Order any size THEY ARE ALL THE SAME PRICE!!!! read more

My heart starts racing just thinking about the greatness. You walk in and the smell of waffle cones and vanilla hit you in the face. So many flavors to choose from and you can stand around and test them all until you find what tickles your fancy. The first time I went I had the churro whatever whatever dessert...OMG, it was heaven. The only downer was the churros were prepacked and microwaved on order, but they're an ice cream spot, not a churro factory. Anyway, the ice cream was amazing, the whipped cream was an absolute dream and the caramel drizzle to top it off, I loved it. Did I mention I don't even like ice cream, I get a craving maybe once a year and I'm usually disappointed, however this place was so good....I came back the next day for more. read more

Cold Stone Creamery - Churro desert thing, I wish I knew the name of it. It was amazing. - Ice Cream & Frozen Yogurt Near Me - Augusta, Georgia

Eh , I wanted Superman so bad and they didn't even have any , not to mention it's really small in there and the ice cream isn't even that good , the strawberries are bad too read more

This cold stone is ok. I'm from Maryland so when I came to this cold stone it was considerably different. I don't like the fact that they weigh everything. I watched as who I assume to be the owner take a little off what he originally scooped out just a little which I thought was crazy. So I asked for Oreo in one of my ice creams that had no other mix ins and it was a love it size. He only put one Oreo in it i was at least expecting 2 for the size that I got. Although the customer service is nice they skimp on the ice cream and mix ins so I think today was my last time at this location read more