To the Coconuts Cleaning Team, I wanted to recognize Cody for the exceptional service he provided. Not only did he do a phenomenal job, but he was also personable, professional, and made us feel comfortable from the moment he arrived. In a time when great customer service seems harder to find, Cody reminded us that there are still people who truly value hard work, integrity, and treating customers the right way. He is a tremendous asset to your team and represents your company exceptionally well. We recently paused our membership due to a family member's illness, but after the experience we had with Cody today, we'll absolutely be reaching out in the near future to reactivate it. Employees like him are exactly why customers stay loyal. Please pass along our sincere thanks and appreciation to Cody. He made a lasting impression, and we're grateful for the outstanding service read more

First off I want to give credit that the two technicians that came into my home were very polite and professional when they were speaking to me. The customer care/routing managers I spoke with over the phone all very polite. However I would never use this company again nor would I recommend them to anyone. I was quoted $300 to clean two area rugs. I had a giftcard that covered the amount. The technician that came into my home took maybe 10 minutes to clean both rugs and complimented on how clean they already were. He left and that evening my dining area rug had brown dirt spots running down about 1/4 of the rug. My rug was cleaner and white BEFORE he got there. The next day the company called and asked how my service went I explained that my white rug is now brown and they quickly wanted to make it right. I sent them pics and they got me in the schedule the next day. Great right?! I was impressed. My appt was scheduled the next day between 10 and 12. By 11:45am I called and they informed me the tech was finished and on their way. 30 minutes later I called again and they informed me now that he was "finishing up in Chandler and is on his way." I'm like you said he was on his way 30 min ago so is he or is he not? They put me through to the routing manager and he said he's on his way. I asked did you speak to them because no one has called or texted that they are on the way. You said 30 min ago he was finished and on his way but now it's "he's finishing up in Chandler?" I'm in east Gilbert. He said I'll call him now and get an ETA. Great thank you. Gets back on the phone and now he's coming from Mesa? Like what the heck?! You said he was in Chandler and now it's Mesa? Routing manager says my appt is being bounced around different techs. I have never heard of that? It's almost like if I hadn't called no one was going to show up because literally no one showed up until I called twice. It's now 12:45pm. Tech shows up-again super nice young man. Spent maybe 8-10 minutes on the rug focused on one specific area. That area is clean now and white again but he neglected the other 1/2 of that strip that was still brown. Ugh. I will never use this company again. And I'd encourage anyone thinking about using them to run! They will ruin your carpets and leave jobs 1/2 finished with brown dirt splotches all over. If I'm gifted a gift card again it's going in the trash. read more

Not a fan of the business model. I've been a customer for a long time, I sign up for their quarterly billing. Originally it was supposed to roll over if unused. Makes sense. You pay them money for a service in advance - it's fair that it should roll over. At some point they changed their business model to no longer roll over. If you don't use it, it is just a donation to the company -_- I never got any communication that there was a change. When I finally set up a cleaning, the scheduler told me that things changed but offered to honor my credit just the one time. I appreciated that and tried to continue with the business model - but scheduling every 3 months does not make sense and isn't feasible, So I'm canceling and will contact another company for cleaning because it just feels very slimy to keep customer's money if they don't schedule a service in the timeframe you require. This isn't a gym membership. read more

I heard of this company a few years ago from Green Mango. They were running a deal so I had my carpets cleaned and was so impressed. They were so professional and did a great job. Recently I had my air ducts cleaned and appreciated the helpful run down of what to expect, and again another professional and quality experience. It made SUCH a difference in the air in my home and smelled so good! Give them a call with the sq ft of your home and get a quote! I'd definitely use their services again and recommend to a friend :) read more

OK, I guess it's been a while since I had my carpet cleaned. Matt, who came, was hard-working, energetic, and so grateful to have my business. I am blessed that he was chosen to come help me. He let me know when he was coming, and unfortunately left when I was in the other room tidying up. I did have to call them back to make sure that he was tipped for a job. Well done. I really appreciated him! He was extremely professional, and I never saw anyone put corner guards so the hoses would not hit the walls or paint. Thank you again, Matt . I WOULD RECOMMEND! read more

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Today I had our couches professionally cleaned. Someone at Ethan Allen recommended this company Coconut Cleaning (they don't officially endorse them, but said they have heard good reviews). The young tech who came out was polite, but he told me early on that the dark areas on the couch were "worn fibers" and not dirt. He said he removed oils, dander, and surface dirt, but the dark spots wouldn't come out. I wasn't totally convinced and asked how many times he had gone over it -- he showed me again and it got a little lighter, but still not clean. When I asked about hot water or steam, he said their solution was just "warm water". After an hour and a half of cleaning two couches and two recliners, I paid over $500. Fast forward to tonight... and the couches still looked dirty. So I grabbed my small handheld Shark steamer, used boiling water, and got a ton of dirty water as the result. Let's just say I'm feeling a little frustrated that my tiny handheld did more than the professional service I paid for. See photos on the one seat the left was his job and the right was me cleaning with the shark. So disappointing and you can see all the dirt the Shark removed. read more

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I've used Coconut Cleaning a few different times and the results have always been varied. Yesterday they came out to clean our carpets and an accent chair. I felt like the job was rushed this time around. Attaching photos of our accent chair that still looks dirty. read more

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I had my couch cleaned today by Raul and he was amazing! His professionalism was impeccable. I highly recommend him and his services! Thank you Coconuts cleaning you are the best!!! :))) read more

Rigo and Derek were so polite and did an amazing job on my carpets and tile floors. The negotiated price was fair and affordable.

I was very pleased with the technician who came to clean my sofas--he was friendly and professional. However, when the job was finished and he asked me to check the work, I noticed the bottom side of the seat cushions was still dry. When I asked about it, he said he didn't realize they flipped over and explained it would cost extra to clean that side. This was frustrating, as I was already paying $400 for a full sofa cleaning. I feel that cleaning both sides of the cushions should be included in the service. read more

Hello, we got our home serviced this week and honestly we are a bit disappointed. It felt like more of a sales pitch than anything else. The customer service and service in general went downhill once we did not agree to the monthly plan. There were several areas of our tile that looked like they had just been bypassed. It's super disappointing because we are a recent once income family and this was a splurge for us to do to make sure our floors were clean for our newly crawling child. I wonder if we would have agreed to the membership if we would have been treated. Our friends has a similar experience and we wanted to give you guys the benefit of the doubt but it seems like that's how this business operates. We were so excited to be able to share this business with all of our friends but not after the job done. This is something my husband and I could have done if we had a free afternoon and a new mop. read more

Coconut Cleaning - This is what a lot of the corners looked like - Carpet Cleaning Near Me - Chandler, Arizona

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We had our carpets cleaned by Coconut Cleaning and couldn't be happier with the results! Kevin was awesome--professional, friendly, and thorough. We had three rooms cleaned and deodorized, and the carpets look like new again! read more

Todd came out to clean 3 rooms and our area rug (that is from Yugoslavia and has been passed down through 3 generations). Our carpets were clean, Todd was on time and friendly, and really can't beat the service for the price! They use a similar concept to ZeroRez, but better! Will call them again. read more

Coconut Cleaning - Business Card - Carpet Cleaning Near Me - Chandler, Arizona

Connor was wonderful and kind! He got the work done in a timely manner and was honest about the services that needed to be done. 5/5!!!

Our senior pup had an accident in our bedroom the other night. I called coconut cleaning the next morning and they were able to schedule me quickly. Aubrey was really sweet and very helpful and informative when I was making the appointment! Erik, the tech, texted me when he was 30min out and arrived within that timeframe. He was professional and communicative about what was going to happen and the items that they use for the cleaning. Honestly, our bedroom carpet looks brand new and our area rug, which has seen better days, is looking new too! I'm so happy that I found them, this is one of those little joys in adulting :) read more

Coconut Cleaning - Bedroom carpet - Carpet Cleaning Near Me - Chandler, Arizona

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We scheduled our appointment over the phone and the young lady was kind & provided us a quote for our rooms, emailed & text us additional details as well. Sheldon came out to do our cleaning services & contacted us early as well due to last minute cancellations. Once he arrived he examined our areas of our home that needed cleaning & also explained to us an specific area that needed additional attention due to a pet. Sheldon was very knowledgeable, nice & cleaned our home very well. We will recommend their services for all our future cleanings; we appreciate the time & attention to our cleaning he provided to us w/ our first home. read more

I am not a customer and after this I'm never going to be. While driving, I had drove behind one of their trucks and it was pouring liquid outside of the back and swearing lanes, it was really bad, so I had then set out to go onto their website and talk to someone about it. I sat there talking to an AI chat bot for an hour, during business hours, before it finally gave me a number to text because everyone was busy. I then texted the number and still received no response. This was from 2:30ish to now, 5:50, so again a large amount of the time was during business hours. read more

These guys were awesome!! Amazing costumer service! We were moving into a new house and the carpets definitely needed to be cleaned. I had reached out Monday night and they were able to come the next day on such short notice. The carpets looked great after and the house smelled and felt better after! read more

Been using this service for years and in general has been very good. I tend to prep my home significantly to make it easy for the cleaners to access an entire floor of tile and have a few small couches that need to be moved to ensure proper cleaning underneath. Ran into an issue with most recent technicians refusing to move a couch that had been moved for every other service and was the most critical area to clean under. I was happy to actually move it myself but rather than try to propose a compromise or a solution, they simply refused so I had to send the technicians away. Service unfortunately seems to go through technicians as each time I get some new crew, and I guess the result is inconsistencies. Simply sharing my most recent experience and will have to find a new service more amenable to working with customers. read more

Service was great: they knocked out everything - cleaned out my HVAC vents and cleaned the carpets

I got introduced to this company through my pest control and they didn't disappoint! Scheduling was easy and the two gentlemen who came and cleaned did a fantastic job. The carpet dried overnight and it was $127 for one room that was less than 300 sq ft. The smell of the detergent was a little strong but I was impressed! read more

Jayden came out and cleaned my carpeted stairs and downstairs living room. He called before he came out and walked me through the process which only took 30 minutes. He was great! I would definitely recommend this service to anyone needing carpets cleaned. read more

Update: I was contacted by Coconut Cleaning following my review which was very professional of them. The manager explained they were unable clean bamboo wood floors. They apologized for the situation and would use the experience to train and update staff. I appreciate the outreach and they even offered another company who may be able to correctly clean the floors. So overall while I could not get the cleaning the company did go above and beyond for customer service! Waste of time and would have been money. Per Coconut Cleaning's website they offer hardwood floor cleaning. I called to schedule, told them what kind I floors I had, and the phone rep confirmed that the hardwood floor cleaning service, did in fact clean wood floors. Last night I removed all my furniture from the rooms and pre cleaned the areas. Today the techs arrived, look at my floors and said their cleaning was really just a bit better than mopping and wouldn't really do anything or improve the look of the floors. I am not after a full refinish, nor do the floors need it but they do need a deep clean which apparently Coconut Cleaning's own employees don't even think they can accomplish. If you can't deliver a service, don't offer it. read more

Coconut Cleaning - Not able to clean or remove dirt per the techs. - Carpet Cleaning Near Me - Chandler, Arizona

Don't give these guys any of your emails/cell number. They keep spamming your cell phone and emails everyday (even 2 years after service and multiple stop requests) and don't respect customer privacy. Service is mediocre and Not worth the hassle!! read more

Great cleaning company! We have had them clean our carpets multiple times. Always very upfront with pricing and extremely communicative on arrival times, scheduling, processes, etc. They are also very easy to contact and schedule with. You can text to schedule, ask questions, get quotes. read more

Coconut Cleaning did a great job with our tile floors that were in serious need of a deep clean after moving into a new home. Price aligned with expectations and their technician was friendly and efficient. Can't speak to their recurring services but this one off was well worth it read more

Coconut Cleaning - After - Carpet Cleaning Near Me - Chandler, Arizona

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Second time using Coconut Cleaning and we are definitely satisfied. Staff is always friendly and helpful and my carpets always come out looking great. They get the job done quick and efficiently. I definitely recommend them to friends and family. read more

Coconut Cleaning - Carpet Cleaning Near Me - Chandler, Arizona

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Cleaned out porcelain tile really great and quickly! Friendly and reliable crews that were professional and timely.

Coconut cleaning came out and cleaned my sectional and rug. Kyle and his partner were very professional and thorough. They did an amazing job! I would definitely recommend them! read more

Coconut Cleaning - After - Carpet Cleaning Near Me - Chandler, Arizona

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Coconut cleaners employees are top tier , I use them frequently and am always impressed. Mike came today & Took extra time to deep clean some dark marks on my white couch. They were very communicative , on time & respectful of my time & my house and even my little puppies! read more

Coconut Cleaning - couch & rug cleaned - Carpet Cleaning Near Me - Chandler, Arizona

Will never use any other carpet cleaner!! These guys do an amazing job!!! professional and accommodating!

The whole experience was quick with little effort on my part. I saw a deal on Instagram for upholstery and filled out an interest form on their website. Someone reached out via text that day to get me scheduled with a price quote. Days later my technicians showed up on time and did a very thorough job cleaning my sectional sofa. They explained the process and Jordan walked me through some additional options. But there was zero pressure to purchase anything extra --which I liked. Sometimes with appointments these days it seems like a disappointment to the sales rep if you don't buy add ons. I would definitely recommend Coconut Cleaning (and Jordan) to anyone! I will definitely be having them visit more regularly for carpet, tile, car interiors, and more! read more

Coconut Cleaning were fast, efficient and made my old townhome/now renters property squeak clean. It smelt so nice to walk into, and looks brand new. Dillon was our technician with another guy as well- who I didn't catch his name (but he is smiling in the photo) and they were so kind and did a wonderful job. Can't wait to use you guys again, thank you for all the hard work. I wasn't able to take pictures of the upstairs since I didn't want to walk in the carpet, but I included some photos of how the kitchen and office looked. So nice! read more

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Called and scheduled an appointment with a four hour window. The day came and they blew me off until the following day after waiting most of the four hours. Called the next day to reconfirm that they indeed were coming and no answer for over an hour. Left a message to cancel. Sloppy business practice. read more

Super disappointed. When the technicians arrived at my home, they told me I had too much stuff and needed to move all of it before they would clean. I wasn't told this upon scheduling. The last professional cleaner from a different cleaner let us move our stuff around the house instead of insisting it is completely empty. My boyfriend offered to buy the guys lunch while he moved everything in 30 mins. They wanted to reschedule and come back in the AM instead. I was told I would hear from someone to confirm the 7:30 or 8 AM appointment. Never happened. I call this morning at 7 AM and the same tech answers. He tells me "shoot, someone was supposed to call you about it. Let me text you." Mind you, I have a toddler and my whole downstairs has been in absolute shambles since 12 PM yesterday (they arrived at 2 PM). SO now it's 11 AM and I never heard back from them. Called another company and they are here now cleaning my floors. Disorganized company. I expected a lot more given the excellent reviews online. Will not use again. read more

Very disappointed in this service. I booked my appt months ago and was very excited for this! I was told the standard cleaning would help with superficial stains and pet hair. The service was a disaster from the start. The service provider that showed up claimed they couldn't perform the service as I live in an apartment. I was never asked what kind of home I live in. Then I was asked to pay up front which I was told I pay once the service is done. They cleaned my 14 foot couch in less than an hour and you can tell. It's streaky, stains are very visible and there's still the same amount of pet hair on the couch as there was prior to the cleaning. When I called their office to express my concerns the man on the phone laughed and said he'd "give them a call". Just all around unprofessional and not worth the cost. read more

Coconut Cleaning - Carpet Cleaning Near Me - Chandler, Arizona

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If it weren't for Kyle and Nick who saved the day, this would have been a 1 star review. We had the kind of guests coming that you want to clean the carpets for. Long story short-- after TWO tries the carpets actually looked worse than before they started. The carpets were wet for three days and our guests had to wear shoe covers up the stairs. It was embarrassing that our guests we were trying to impress had to see and experience that. I wasn't confident that the issue would be or could be fixed. Kyle and Nick came and diagnosed the issue and then DID AN AMAZING JOB! The 20 year old carpet actually looked new again! And the drying time was so much quicker. They knew what they were doing. I knocked off a star for the inconvenience and frustration. read more

Very diappointing experience. We recently moved into a new (new to us) home in North Scottsdale. After all moving was done we decided to have the tile and grout cleaned. We arranged to have the cleaning done but left before it was completed. When we returned, we noticed areas that weren't even touched and the overall job was mediocre at best. We called and asked for someone to come out to address our concerns. We sent pictures of the areas that were lacking or showed no cleaning and was assured that someone would contact us on Monday. Nothing, no response, no manager call or visit as promised. I would nevery use them again. After spending $700, I was very disappointed, especially when I gave them an opportunity to make it right read more

Jordan T. came out to our home on Tuesday to clean our carpets and did an AMAZING job!!! He was very courteous!!

Amazing service, did our entire living room and kitchen in less than an hour and it looks brand new. We have two dogs and high traffic so even with weekly cleaning the grout got filthy. Coconut was able to restore it to new. Will be using them monthly read more

Coconut Cleaning - Before cleaning, light area was under a rug - Carpet Cleaning Near Me - Chandler, Arizona

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