When I first pulled in the workers in the full service car wash line were extremely rude to me because I should've gone to the oil change station first, which I didn't know since I've never been there. Got an oil change and the platinum car wash, about 30 minutes later when my car is finished and I'm driving I can see that my front windshield is still dirty. I get home and see there are still water spots, dirt marks, and even oil spots on the car after paying for there most exspensive wash. I call in and ask for a refund at which point the associate on the phone tells me there manager is too busy to come talk to me at the current moment but we'll call me when it's convenient. Looking at the yelp reviews, they respond to complaints by saving "reach out the management" well the management obviously doesn't care. I would highly recommend anywhere else. read more

Slow, slow, slow. Employees on the finish line walking around. Also, money came up missing after my wash was complete. I've been very unhappy with the quality of the washes lately. I'm looking elsewhere for a wash that appreciates their customers. Many of lte people that I chat with that are also waiting for their cars agree with my thoughts. read more

I just love this place! I live on the other side of town and drive to this location to get my car washed every time. The people are so caring and always make sure that you are satisfied with each visit. I have tried other car washes and regretted it every time. I will never go any place else! If you come here ask for Jarrod Smith, he is so kind! Then you meet Paula at the desk to pay and she always greets you with a smile. The guys at the end of the line put a lot of work into making sure the final touches make your car shine. Thank you Cobblestone! read more

I've been taking all three of my vehicles to this location for oil changes for about 3 years now, but I won't anymore. This last visit, will be my last. When I first pulled in, I was greeted with the news that they no longer offer the $19.99 oil change and it will cost me $35 now. Next, the tech comes up and tells me my oil is dirty, and asks when was the last time I had it changed? YOU CHANGED IT, and have supposedly been changing it for the last 3 years. If it is too dirty, it is because you didn't actually change the oil last time. When I went in to pay, the cashier acted as though it was a bother to help me, completely different than the experience here I was used to. To top it all off, as I was watching them finish the oil change, they ran over a large cone with my vehicle. If this is the level of attention to detail one can expect here now, I will go somewhere else. read more

I get off work from the Avondale area, and I live in Scottsdale. On the drive home after 5 PM I try to swing by this location but they seem to close early well ahead of their 6 PM close time. This is really irritating considering I can drive a little further ahead to the Cobblestone on N. Scottsdale Rd (which is FURTHER ahead of my home in Scottsdale) and they stay truly open til their close time. Why Bell Rd can't is frustrating to me considering my continued monthly membership that I am paying Cobblestone for, that I can't use at this location. Other times like on my days off from work, sure, I swing by here and the service is alright. But once again, if the services provided are completely unavailable and the customer is well within the standard operating times, this in turn is frustrating from a customer experience standpoint. I've yet to see management/leadership make this right.... Look at the negative reviews for this place in the last 90 days alone from the date on this review... Review distributions are terrible. read more

So happy to be back, my car was totaled last month and I have been in rentals since, came in today and was immediately welcomed BY NAME by Tyler and Pat! What a great feeling to be appreciated. That's why I continue to come here the staff is so friendly and the car washes are the best in the city! Thank you cobblestone! read more

I would not bring my vehicle here again. Water spots left on the car, and they did not even clean the cupholders.

Good job. Good coupons. Reliable service. Nothing more to say. No need to make review longer.

Came in today to wash my truck and waited about 10 minutes in line (2 songs on the radio) while the sales guy tried to convince the car ahead of me to buy an unlimited package. So much for a speedy wash experience. Won't be back. There are self service car washes popping up all over don't need to have my time waisted by a sales pitch. read more

My first time coming here and really appreciated the awesome service. Josue from the oil change station was very nice, very patient and reviewed thoroughly with me all the different packages available for oil change and Carwash. As a young female who is not very well versed in the vehicle and maintenance field I was concerned of being taken advantage of for my lack of knowledge but Josue understood My concerns and went above and beyond to gain my trust and money. Then walking inside the cashier was very friendly and nice too. Thank you for he awesome experience! read more

Cobblestone Auto Spa - Lots of cars getting washed - Car Wash Near Me - Phoenix, Arizona

First, they took advantage of my daughter, charged her for services that she told them not to do. Totally over priced and the quality of work was horrible. I called the manager and got total attitude from him. I won't be back. read more

I love this Cobblestone! The customer service is terrific and every department really pays attention to details. Guillermo is always there to help with anything and most importantly...he always had a smile and a positive attitude! read more

very worst service, i had cancelled my service 4 month back but money is still deducting. i am going to file a case against cobblestone.

My husband and I have always brought our vehicles there for our oil changes and routine maintenance and love the service we receive every time! Today I went in, not for an oil change but had a serious smell of burning under my car and had my toddler with me and thought I shouldn't be driving, they had me pull in and within 5 min they had pulled off a large plastic bag that must have gotten stuck underneath my car and melting on it. I was reading that plastic bags can cause fire in your car so my family and I would like to thank Jacob and the team for taking care of the situation so quickly. You guys are the best read more

Always a excellent job. Highly recommend. Best in town. My cat looks like new when done.

I love Cobblestone! My husband and I bring our Range Rover here every week! It's like a routine for us. The customer service is TOP NOTCH. The team does such a great job! We do the entire detailing and from the wheels to the inside door handles is perfection. We love it. Highly recommend. read more

Just filled up my new car and pump #8 didn't stop when the tank was full. Now my new car is soaked in gas and I need to wash it off - thankfully this is a car wash, but when I alerted the clerk, do you think she offered a free or discounted car wash, or to credit me for the gas I paid for that is soaking the ground beneath my car? Not a chance. Poor customer service... plus a couple years ago, one of their car wash techs scratched the daylights out of my Vette when he rubbed up against my car with his belt while vacuuming the trunk. read more

I love this car wash. Everyone is always friendly and professional. They do an amazing job getting my car to look it's best and the service is excellent. I needed air in one tire the other day and Jocob had me pull in to their shop after my wash and filled my tire and checked the other 3 for free. This is the kind of service they give me everytime I'm there. I highly recommend this place. read more

Sloppy work!!!! This is a photo of the completed job. I should of confirmed that they would at least vacuum and take pride in their work. I have a monthly program and need to consider if it is worth keeping. read more

Cobblestone Auto Spa - Car Wash Near Me - Phoenix, Arizona

I don't really go to any other car wash. Quick and easy. Same people have been working there and they are cool. Free vacuums to clean your car. read more

I have been a customer of Cobblestone for 20 years - I have continually seen the Service go downhill - all the while their Prices continue to go up. NOT worth the money people.. NOT! - My last visit, the guy didn't clean my dash or anything inside my car, including my windshield - and I bought the $31 service. (Yes I had a coupon - but a $31 Dollar Service!! I continually have to go home and Finish what should have been done there. AND I give a Tip... Don't WASTE your Money!!!. read more

I've been here a few times, only to get total inside & out details done on my car. They are on the high side for pricing on this service, and they don't usually have the car done when they estimate, so I don't recommend waiting for your car if you're having anything beyond a basic wash and vacuum done. That said, my car is always really clean when I pick it up so I'd say you get what you pay for here! read more

Pretty disappointing when you pay $23 for a "full-service" car wash and you have to wipe down the interior area around the inside of the all doors to remove dirt marks, clean the back window on the inside, it was never touched. I've had better service at Jackson's. What a shame since this one is closer. Good Luck. read more

I went today to get a Basic car wash. The attendant who was nice, talked me into a Supreme wash ($16.99), but then tried to push me into getting my car detailed, prepaid at another date because I told him my husband and I were get getting ready for a long road trip. I declined. I then was approached by the manager for the glass company that works out of there to replace my glass. This is all before I could even get into the building. Again, I politely declined. Finally my car is done, I tipped four dollars and run to my next appointment. When I returned home, I looked the car over and they had not vacuumed the back at all, nor did they wipe down the back or the side door panels, including the compartments on the door. I called and left a message with Amanda to have the Manager call me. So far no call. I'm very disappointed in the quality of service and I will not be back. If they spent half as much energy cleaning the car as they do with trying to sell upgraded services and glass repair, they'd be five stars! I still expect a call from the Manager. read more

Aaron went above and beyond he made it 5 stars two days in a row Previous experiences so so but the last two days he made it exceptional truly understands customer service read more

I waited 2 hours for my car to be detailed and waxed and smell like cherry. 2 hours later the car doesn't smell like anything, the detailing was a simple vacuuming, no cleaning of the car otherwise, and no waxing occurred. I waisted 2hours and $20 for nothing basically. I am very disappointed with what occurred. read more

Very efficient and quick way to keep your car clean. I got the fast pass from groupon. The deal I got is gone, BUT check in with Yelp app, and unlock a FREE 1 month pass for unlimited exterior car washes! Start up was a bit long, but once I was set up, its been a breeze to pull in and access the car wash. And did I mention this location has a Dunkin Donuts inside? Score!!!!! read more

Worst slowest service 3 times in a row, told the manager ... did not care. Canceling my pass thing

This was the first time I went to this place to clean my car after a week long 2500 miles road trip of yellowstone National Park. The staff did a great job cleaning the car (both inside and outside). I was really happy with their cleaning skills especially the wind shield. Good job!! read more

I understand the hassles. Its annoying when all you want is a $10 car wash and every time they want to charge you for any number of sealants and crap. And "no thank you" isn't good enough. They have to give you their situational anecdotes and keep hassling. Go to Danny's, they understand that no means no. read more

Customer service is horrible here. Nobody wants to listen when you have a problem. No sympathy. No respect. No response. I will never be back or recommend. *Side note, reason for complaint* I used your coupon you sent me that took me to a list of locations for FULL SERVICE WASH INCLUDING OIL CHANGE. It listed ALL LOCATIONS and didn't specify what locations have oil service. So I ended up driving to 3 locations because nobody answers the phone. Come to find out, one locations phone didn't even work! So frustrating! Please fix!!!! read more

Calesman/car wash attendant are too pushy with sales. They don't take NO for an answer and piss me off to the point I have to yell and scream at them every time to get them to stop. Also every time I take my car through the wash, they are usually new chips and nicks on the paint job which they totally deny is their fault. read more

Wonderful service and know what they are doing unlike their other location on Hayden and FLW. It's funny how everyone that has looked at my car at this location tells me 100% that my hood looks the way it's does due to a bad wax/buff/polish on my car . They all laugh when I tell them what's taken place and can't believe nothing has been done to take care of what was damaged . Funny how these guys know what's wrong with my hood without mentioning what took place at their other location. On top of that cobblestone refuses to return a call or email from me. They continue to say it's caused by the engine heat ... DONT USE COOBBLESTONE FOR DETAIL WORK read more

Horrible. Car is still dirty, interior wasn't vacuumed or wiped down. I'll never go again. When I pointed it out to the gentleman he said it wasn't his problem because he doesn't do the vacuuming portion. read more

Cobblestone Auto Spa - Car Wash Near Me - Phoenix, Arizona

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I come here a lot. I have a wash pass, and am here at least once a week, often more. I must say that my experiences are overall rated at 4-5, with a smattering of 3's. The are always friendly, and consistently clean my cars well. I have left my cell phone in the car a couple times (OOOOPS!!)-- it's there when I get it back. Change left in the drink holder? Still there when I get my car back. Once my antenna was not reattached and when I came back a few days later I let them know (I didn't notice- my husband did). The employees l made note of it and when I got my car back, it was installed. They said it was under the car seat, someone forgot to put it back after last wash. But~~ I got it back. I have occasionally purchased an additional service (mini detailing, carpet shampoo'd, etc) and have been given a very competitive price, and good workmanship. I have not had any problems with these employees or contractors, selling extra services. Occasionally I am approached, but they leave me alone when I tell them "not interested". My kids actually enjoy coming here with me-- the inside of the store is LOADED with goodies- computers with free internet, a bunch of big ol' TVs, playing games, a Dunkin Donuts, and enough junk food ruin a Monk's Lenten vow ( I just made that up, 'ya hear?). Bottom Line: It's a car wash- they make their real profits on the "extras". If you aren't interested, just be firm with your "No". Based on my experiences thus far, I am a loyal customer. read more

I purchased the fast pass, and today I am cancelling it. Every time I came in I get a "special offer for today" on some sort of cleaning deal. Even when I say no, there is more pressure on how much I need this product. I'm here for a car wash, not a high pressure sales pitch. They don't wipe down the doors. That is extra. Really? dusting the door panels is extra? The vacuuming is always done so poorly. On most occasions I have to go over to the self vacuum to finish the job properly. I'm truly done with such poor quality work and sales pressure every visit. And like Michael D, I supposedly had a oil and filter change in the cab. approx. 3 months later I was at my friend's car repair place. He told me I needed a new cab filter. When I told him Cobblestone changed it 3 months prior, he said " there is no way this filter is only 3 months old, looks like well over a yr." Which is about the last time it had been changed. I never went back to Cobblestone because I had no proof to say they hadn't made the change read more

Wish I'd read these reviews before I went there, but I was getting my phone fixed down the street, and decided a quick car wash would help kill the time. The previous reviewers are right on the money when it comes to the ol' up-sell. You would think with all these reviews saying the same thing it would be looked into, and trust me, I understand the value of a good up-sell...but THREE times with THREE separate people? It's a little much. Plus, if I come in there initially inquiring over the $4.99 price and asking if there is anything lower than the $32 price (which to be fair, yes, there is) what in the world makes you think I am going to want to spend upwards of 60 dollars? Honestly. And it shouldn't take me 10 minutes to convey to you that I really am not concerned with my windshield right now...that's right, I'm gonna take a gamble on that one, I live on the edge like that.... You did do a pretty good job cleaning the car, but leaving a car wash of all places feeling frazzled is not my thing. Not to mention, I fell for the $4 "Supreme Upgrade" and you forgot my vanilla air freshener. Dang it. Had no idea what kind of negotiation would occur if I went back, so I will look at it as a lesson learned and go on with my life....:) read more

I have been getting my car done at Cobblestone for the last 2 years and they always take at least 20 minutes on the car to clean it make everything right this time it was less than 5 minutes inside of my car still dirty the back window wasn't even wiped off and now I'm just really just satisfied with it they rushed it through read more

All car wash spots love to up sell . . . and we got the chip in the window one yesterday, but I have to say, they didn't high pressure sell us. They gave us information we didn't know, and we ended up using their service for the windshield not just for the car we brought in, but also the one at home! We were totally amazed at how great my husband's windshield looked after they cleaned and filled a nasty chip. The wash was great as well. No streaks, no water drops left behind . . . We bought a package of four top of the line washes from an on-line discounter. Not knowing what to expect of the quality of work, I shuddered when my husband bought multiples, but we were very pleased with the wash both inside and out. The service people were so polite, from Sean who handled our windshields, to Jason, the manager, who checked out the small details before handing my husband the keys. I actually don't think the up sells are so high pressure . . . dine out and servers always push appetizers, drinks, desserts . . . this isn't any different. read more

This is the only place I take my car to have to cleaned. The service is friendly and professional and there quality of work has ways been superior in my opinion. The waiting area is comfortable and clean, not that I have I use it much....at the right time of day you can get in and out fairly quickly. I recommend this location! read more