Service is always nice but they don't always do a great job cleaning everything. overall, an average car wash here. PS They always offer coupons so that's a def bonus. read more

Just left Cobblestone and my car looks phenomenal. They were extremely busy but they were super quick I was in and out with a full service wash within 15 minutes. I have never received such a good car wash. I'm not sure if the vacuums are stronger or what but I am shocked with how good my car looks, it looks brand new. Im cancelling my membership at Jackson's and switching here. Im so happy I decided to try cobblestone. read more

I've had problems here before. I'm an idiot for giving them another chance. I'm selling my car to a friend and as a nice gesture I took it here and paid for their platinum full service wash. This is the second time I've gotten it washed there and felt like they didn't even try at the end of it. My car had been sitting for a while so granted it was a mess inside, but that's why I bought their most expensive wash. I had hoped they would take extra care. The center console had barely been wiped down. When you fold the console up there is a change area and the whole area was caked in dust and dirt. I took the cup holder lining out before I got there in hopes they would clean under it as well. They put the wet liner back into the cup holder and so when I pulled it out there was hair and all kinds of dust sitting in water underneath as it had not been dried out before putting the lining back in. I had taken my mats off the floor in the back so they would clean under. The mats were still on the seat when I got the car back and the seats themselves had not been vacuumed at all! The back window "dash" (if that's the correct term) had been wiped except for the area closet to the window, leaving about 3 inches of dust all the way across. I could keep going, but I've made my point. So sick of car places, washes and shops, taking advantage of people. If I pay you for a service, please act like you care at least a little bit. Never coming back here again. Oh and at the end the Attendent gave me a hard time about wearing a mask (covid) and not having eye covering. Know your information. I'm wearing a mask to protect you, not because I'm scared to contract the disease myself. He was probably joking but that was the icing on the "still dirty car" cake. read more

I just want everyone to know the truth behind this company. I WAS a loyal customer of theirs but my rear bumper was ripped off and my vehicle was damaged. Guillermo initially tried to work with me and said someone would contact me within 48 hours, then they only wanted things to go through a certain service center that they work with. I offered to go to the dealership for an estimate and Ryan Cahill (operations manager and one of the owners) laughed and said "they aren't credible" speaking of the Nissan dealership. So I called and called and finally a week later I speak to Ryan Cahill (king of the car wash) and his demeanor was condescending and rude to say the least. He can't afford to repair a bumper that I have video of being ripped off in their tunnel and laughed at me numerous times and said "if" I decide to take it their service center he would "consider fixing it" not to mention after the damage was done and the manager took us inside to speak with us they had their oil technician try to tape the rear bumper back on without asking me. This guy is condescending and rude and I have recently filed this matter in small claims and his initial response "at this moment it is not a matter of if I owe". A lot of us take comfort in assuming we are safe because cobblestone is a big name but realistically they do not care and they do not take any responsibility. They know this happened yet claim after the fact that they couldn't be responsible, they even had to pull my bumper out of the tunnel it was still stuck in. And as for Ryan Cahill, he don't care about you as a customer, he is all about $ that is it. He made that very clear. ***update*** I sued them in civil court and won. My car is now fixed read more

I have been a member at Cobblestone for over a year now, and I have had mostly positive experiences. It's a great deal, $30.00 per month, for unlimited $18.99 washes. They have a few nice waiting areas inside, with TV's and free popcorn. The car wash employees (the ones that actually do the cleaning) ARE GREAT!!!! I cannot say enough positive things about them. They have great work ethics, they're reliable, and they're humble. The employees I have a problem with are the inside employees (obnoxious) and the Auto Glass salesmen. I've spent over $1,000 dollars at Cobblestone over the past year, doing waxes, seat cleans, carpet shampoos, drinks, tips for the washers, etc. I always help out a genuine salesman that notices something I may need. The other day, I went in to get my usual $18.99 wash that's free with my membership. As I pulled up to the vacuums to drop off my car, an Auto Glass salesman named Ivory, immediately started putting his hands all over my windshield. He then proceeded to tell me how bad the sand blast was on my windshield, and he stated that it was a severe driving hazard for me. He was extremely pushy, and there is clearly NOTHING wrong with my windshield. There are no cracks, and you can see absolutely perfectly out of my windshield. He asked to see my insurance card and went to get the paperwork without me saying I'd like to replace it. I ended up letting him down easily and professionally. It was an uncomfortable experience, and I hope they change something about the process. I'm a member there, and I just want to come in and get my car cleaned without some scumbag trying to scam me into replacing a perfectly good windshield. Other than that, Cobblestone is fantastic. read more

A waste of money! They totally rip you off with those "diamond touch" washes of 30-40 bucks and you think: "must be the best wash in town for that price"....WRONG!!! I went yesterday and purchased the $20 wash for my Kia Optima I haven't washed in awhile and was expecting a really good job by the staff. Well, let me tell you, the first impression customer service is pathetic. They don't greet you, they don't show you their options, after you make your choice you're supposed to go inside and pay but the line is so busy that you can't leave your car there for like - 2 minutes - and I refuse to give the keys to the employees and leave all my stuff in there while I'm gone. Ok. So I stayed inside my car the whole time just to make sure. As soon as I got out of the wash, there wasn't even room for my car to follow the right line for drying service. THE PLACE WAS SO BUSY!! AND THE DRYING SERVICE EMPLOYEES WERE SO SLOW!!! I was afraid the car behind me would have hit me getting out of the wash machines. Once I finally found a minuscule spot I locked my car and went inside to pay, cause I thought "as busy as it is, my Kia will be there for another 30 minutes without anyone approaching it". Man if I was right! There were 4 different lines at the drying station, but it seemed to me two of them were going a bit faster. I made a complaint to the manager explaining the situation. The only thing he could come up with was "it's really hot and the employees are doing their best". Mmmmmm no I'm sorry. When you pay that price for a single wash or even a bit more, you expect it to be IMPECCABLE! From every single aspect. Put more employees knowing that you guys are so busy. Other car waiters were also disappointed of the waiting time. Fine. It took a long time. But did I really get a good service and car wash? Hell NO! My car still had spots on it. And the air freshener? They never sprayed it cause I couldn't smell it afterwards. I had to go home afterwards to cool off from this experience and finish the drying job with a towel myself. NO MORE!! Not worth your money! read more

I have previously visited this location, was not impressed. The auto tune area is great & efficient. However to get your car washed, pass or do it yourself. I visited on Friday morning. They half way vacuumed my car, didn't place my mats back correctly, my driver's side windows were not cleaned I could still see my dogs wet nose marks on them, there was still dead bugs on my grill. My 13 year could have done a better job for less than $30. It wasn't even busy to tine was of the essence. read more

I felt they did an okay job. i got the full service option for $38 but it was a little disappointing to still have bugs on the front bumper and the back of suv un-vacuumed and under my drivers side matt wasn't vacuumed either. I just feel for $40 and it being called full service it should've been a better job but it was semi-passable. i'm from cali but live in phoenix now and usually i get almost detailed car level of cleaning for the same price and it's also called full service so i'm confused as to why i still have bugs and there's still a few spots on my dashboard that wasn't cleaned either but I'm being charged for a full service but that's not what I got. If anyone has any recommendations on a place that's actually full service and does a good job please let a girl know cause i probably won't come back here. read more

The only reason this place has one star is because I cannot go any lower than this, and their night staff (cashier& his wife) tried their best to save them. I dropped my Kia Optima off at 1:00pm after making it VERY clear I have a puppy who had an accident in the back seat. After assuring us that they see that all the time and would take care of it, we drop my car off and I was told it would be 3-4 hours. After waiting 4 hours I was told "it would be between 6pm and 7pm because we got too busy and couldn't get to it." I show up at 10:00pm only to be handed my keys and walk into my car with the ENTIRE interior not touched, smelling like urine, without my car for now 9 plus hours. I am now left without a vehicle for a day and a half and out 200 dollars. Worst experience I could ask for. Update: Aaron, the manager was very unapologetic when we showed up a day and a half later after being told it was finally done. He stated "things happen" and offered a free car wash. When I finally got my car back, the entire outside of my car hadn't even been touched! His own employee walked me inside to speak with Aaron, and had to tell him multiple times that my car was incomplete and was scratched from the buffer. After sitting there ANOTHER hour, my car was finally finished and guess who had disappeared? Their so called "manager" Aaron. I will say, their detail crew on Sunday did do a very nice job at trying to fix such an awful situation and made me feel better. Thank you to you two men. read more

I used to come here once a week. The last two times i visited, i paid almost $30 after tip for an absolute horrible excuse of a car wash. Carpets were not vacuumed, one tire not shined, windows still had water spots, etc. Today will be the last time i visit. Their prices have gone up, but their service has gone to shit. read more

Great service inside and out. The TVs and leather couches are great when you are waiting!

I returned to speak with Guillermo (manager) to have my money refunded and after speaking with him for some time I decided to have him rewash my car. He was very pleasant and did a great job on the car while reassuring me that his crew was spoken to about the incident. read more

Cobblestone Auto Spa - F - Car Wash Near Me - Phoenix, Arizona

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We frequently take our two vehicles to Cobblestone and find they provide a good service. This bustling location has plenty of staff, free popcorn, Dunkin Donuts and relaxing cozy seats. The downside is that we ALWAYS get an upsell routine which I begrudgingly endure. I can count on the salesmen telling me that my windshield is going to explode and that my car has sun damage. It would be so much more pleasant to be thanked for coming in instead of the high pressure sales. read more

Sadly this car wash has fallen into the greed of typical corporate American companies. This was previously a family owned car wash called happy Harry's. They had an annual pass that would accommodate the needs of my specific vehicle. When cobblestone initially took over they said that they would honor any customers that had the previous agreement however they have now reneged on that commitment. I would rather pay twice as much somewhere else to a family owned company that actually honors its commitments. read more

My husband and I have been coming here for years and have typically had good experiences. The last several times, though, we could tell a small decline in quality and attention to detail - but I decided to give them another chance. This last visit was the last time I will spend my money here. I stopped by last week, purchased the most expensive wash, and sat for 45 minutes. My car sat in front of me untouched for 35 of those 45 minutes. It was not due to a lack of staff as everyone else's cars were tended to immediately. This is not excusable. Additionally, to make matters worse, the only part of the interior that was washed was the driver side. The interior otherwise was completely dirty still. I had to clean the interior myself a day later after I realized what a terrible job was done. I am so incredibly disappointed with the money I spent and the services I received that we will be finding a new place to get our cars washed. Do better for your customers, Cobblestone. read more

I always received the best customer service here! I am a regular and they know me by my first name. They are always positive and help with any issues or questions I have. They take care of my vehicle in detail inside and out. Great location off the I-51! I appreciate the employees hard work especially in our summer months! The monthly car wash packages are definitely worth the money. read more

been a member for years. one time 2 years ago they stole coins out of my coin holder that I use for giving to down and out people i see. it equals ten dollars. brought to manager attention. since then, no problems. this last week the same thing happened. I went to manager, and he said he would turn it in to corp. and they would get ahold of me. i know better. i told the manager to give me the ten dollars that they stole. he would not help me out. i let everyone else in the lobby know the situation. the manager then got mouth with me cussing and asking me to leave. I told him i would after he gave me the money his people stole. then he said he was calling police to escort me. i waited and of course he was all talk. I then cancelled the monthly membership and let corporate know that his mouth and rude attitude just cost the company well over 300 dollars per year all over a thief and 10 dollars. beware they are thief's and nothing you can do about it. read more

So they advertise and unlimited monthly car wash for one monthly fee. They have a sign that says wash all you want as well. However today I tried to wash my car two times because I had been out at the NCAA tournament and my car got really dusty. I was then told that I'm only allowed to wash once per day. Somehow I think the word unlimited and wash all you want means that I can wash more than once a day. This is The only time since I've had a membership for the last seven months that I've come to times in one day. Simply false advertising! read more

Cobblestone Auto Spa - Car Wash Near Me - Phoenix, Arizona

The last time I came to a Cobblestone, I hated it. Like a lot. Crazy high pressure sales. I had to snap at the associate several times to get them to stop trying to up-sell me on a car wash and oil change. It was ridiculous. I left feeling stressed and annoyed af. So I was wary when they sent out a coupon for a cheap car wash, probably their lowest car wash available. Still, I came, because why not? I pulled up to the Express side. It was wonderful. No associate to bicker with, as you simply have to type in the code on the computer screen, then pull through where the guy hands you a damp towel to clean your dash while you roll through the wash. If you pay for the hand dry/interior clean and vacuum, then you take a left where dudes handle that for you. If not, then head straight out, then take a quick left to get back in to head over to the self-vacuum spaces. Here is where I pull out my shammy towels and finish drying off my car before I vacuum up hidden Cheerios and the piles of playground sand. Things have changed for the better. read more

I drove in to get my Jeep Cherokee washed and they told me I had to drive it through the wash myself. Due to recalls that was their company policy. I chose to drive it to another (not Cobblestone) car wash and had no problem. Needless to say my other cars will not be going to Cobblestone! read more

Steer clear of this place for any oil change or mechanical service. I went in for an oil change. They said my Jeep was leaking coolant and my radiator could go out at any second. They said all my fluids were completely empty. They pushed for these services to be done. I told them that I was going to call my mechanic that I only came here because I had a coupon for $25.99 and he was estimating me about $100 for the services added to my oil change.. When I told them I was taking it to my mechanic they were puzzled and now I know why. Because my mechanic did a full check and nothing was wrong with my Jeep. Fluids were at a topped off level the leakage was very minor which he sealed very easily. And my radiator was healthy. This place has dishonest technicians trying to make a quick buck. Unreliable with the services they recommend. No one should trust them. I'm sure I'm not the only one they've tried to do this too. read more

After getting my car detailed here you would never know I help transport dogs for a rescue and have 6 of my own. They did a fantastic job and I'll definitely be back. read more

I've been coming to this location for years. Like to acknowledge 3 employee's that work at this LOCATION.....MATT in lube shop has always helpful and kind, never do I feel take advantage of me because I'm a women who knows nothing about cars. MATT has always done right by me and highly advise to ask for him. Melissa who works in the store/cashier has the great customer services. She has always been helpful and fixed any concerns I have ever had. I love this place. read more

Cobblestone Auto Spa - Car Wash Near Me - Phoenix, Arizona

Ernesto was so friendly & helpful today when I brought my fiance's car in for an oil change and car wash. However, the car wash was less than satisfactory. Seemed totally half-assed & they didn't even remove trash from the vehicle... I also paid extra to upgrade the wash and I don't see a difference in the basic versus the supreme. read more

I have had horrible service on more than one occasion. Horrible customer service, and a horrible wash job. I don't usually complain but my car is filthy. It's ridiculous. read more

DO NOT USE GLASS SERVICES. Auto Glass personnel damaged my vehicle while attempting to seal a chip and verbally insulted me when I confronted serviceman about damage. After speaking with manager of the glass department, an offer to pay for part of the damage was offered in return I pay roughly $400 out of pocket for the mistake they made. Zero follow up from management and extremely disappointed customer. will not be recommending business. read more

I started using Cobblestone several years ago and keep coming back. Have tried several other car wash & preventive maintenance places and have been disappointed. Cobblestone has always done an really nice job of taking car of my car. I'm a loyal returning customer read more

I have come to this location for about a year now. I move away from here but have a monthly pass. Since I am in this neighborhood every week, I still stop by here. There are locations closer to me but none of the others have the same caliber of staff. They're great but this location is phenomenal with their customer service. Plus, there's a donut place inside here. Clean car? Warm donut? Uh, yes please! read more

This business will rip you off. And they won't clean your car. Which is funny, because they are in the business of cleaning cars. I came to them specifically because someone had thrown up in my rental. I told the guy exactly what I needed done because I was driving back to Los Angeles to return my car. You would think that because I came to him with a problem, he would know exactly what to do and charge me. I should've looked at my receipt before I even left my car because when I got back two hours later my car 1) was not clean inside (they left all the dirty cups inside and didn't even bother throwing them), 2) dusty on the inside and I could see all the seat stains that was there before I left it and 3) STILL SMELLED LIKE VOMIT. Upon checking my receipt the attendant decides to waste my time and my money by only giving my car a BASIC WASH and SHAMPOO. Total charges were $55. My mistake for thinking that was a fair price for what I wanted. Furthermore, when I complained to the manager he took his employees side... as if I was stupid for thinking I could get it done for that low amount. They refused to give me a refund and wanted to charge me more for an "odor bomb". These people are major scammers and I don't know why anyone goes to them. Even for a basic wash at $22 - where I am from - they at least wipe your car down and throw the cups inside your car! Horrible experience and good luck reaching out to anyone at corporate as I still have not heard from anyone. read more

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This is the place to get your oil changed! Very friendly staff. I came in today and not only did they help me with my oil change, but they brought to my attention a leak in my coolant reservoir. I picked up a part and they replaced it for me! They also changed my brake light for me. They went above and beyond. I could go somewhere closer to where I live, but the service here is so exceptional. read more

HORRIBLE and Unprofessional 51st/Bell location managers. I had my headphones "missing" after a recent car wash and after filing report received ZERO response. When I followed up 3x later all I was told we didn't see anything on the tapes. When I requested see the tapes myself once again I was ghosted. Put a call into corporate office and 2 emails also and once again ZERO response. Cobblestone you should embarrassed as you motto was " Your Opinion matters" hmmmm guess not!!!!!!!! #unprofessional #disgraceful read more

Paid $17 for a basic car wash and was left with... see photos below. Also found dried substance on the side exterior door. No attention to detail. I'm also a $16/month Express Wash customer which affords me no benefits when using full service. Terrible service and product. read more

Cobblestone Auto Spa - Car Wash Near Me - Phoenix, Arizona

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I love this car wash. I've been coming here for years. It seems like it's improved with, I believe, new ownership! There are plenty of covered bays for vacuuming your car. They now supply moistened terry towels for wiping down the inside of your car. They launder the used towels, which is a really nice service, considering how inexpensive the car wash is. An aside.... I've heard they have lost 100s of those terry towels to petty theft by customers, which really is too bad. I've also noticed there is always someone close by to help at the payment kiosk or answer questions. If you haven't tried this car wash, I highly recommend it. It is just west of the 51 on the north side of Greenway, next to Greulich's auto shop. read more

I wanted just a car wash, vacuum and dusting (my car doesn't get very dirty) and I had to argue with the guy because he kept wanting to upsell me. I threatened never to come back again if he kept arguing with me. Then, the vacuuming was minimally done. I had to redo it when I got home. For $21 (plus I tipped when I picked up my car), I'm not asking for much. I won't be going back ever again. read more

Have been coming here for a while they have done great job on my car will recommend orhers

I just purchased an unlimited membership. I was totally impressed by their impeccable service. From complimentary wipes for your dashboard, to free microfiber towels to finish drying, they thought of everything. This place is awesome, and I found out I can get unlimited car washes at any Cobblestone Auto Spa. I was a long time customer at Clean Freak, but am ecstatic about making the switch. read more

Great location, right off the 51. Friendly folks working here. The car wash was sloppy. $27.00 for a middle of the road car wash that I had to finish when I returned home. The only part on the inside that was "dusted" was the dash. All other interior areas were not given any attention. This location was quite busy on a Tuesday at 3:26pm, bit that is not an excuse for an unfinished job. I don't mind paying and/or waiting if the job is done right. A second set of eyes should check off each car for quality control. read more

My Granddaughter and my 3 great granddaughters came over for a week. I tried to clean the car myself but I couldn't get the glitter out. This guy's not only got the glitter out but the windows are sparkling the car looks awesome!!!!!! I had a groupon for their supreme cleaning So glad I did! Thank you guys! read more

I'm waiting to be waited on for 10 minutes, no problem I have time. BUT!!! They are drying my truck and I'm watching through a window and I see two employees searching my door compartment where I have a broken IPad and then one of them takes notice that I'm watching. They know I knew. I chalk all of this up to nothing... Nothing!!! But not only was my truck done with no pride but still dirty. Out of all the Cobblestones I've been to I will NEVER come to this one again. read more

I paid $14 for the express wash and had to go home and wash again. Slappy at the exit was telling me to go before my truck was dry because they sent another car up my backside. Soaking wet when I left. Garbage. That's what I get for just driving by and not looking at reviews first. SMH read more