I want to like this is pace, But Car washes just aren't what they used to be! $35.00 later my truck looks the same it does rolling through the $3.00 car wash! My truck sat in the drive for almost 15 min before they got to it. Didn't wipe down the inside. Back windows were still spotty and tires were 3/4 polished.. I'm better off running it through myself and taking home to finish the rest. read more

I've been coming here since they opened I'm taking three vehicles to get detailed thinking it would change does last time was my personal truck pretty much brand new but I wanted a coding and polish and protect exterior detail and just a leather seats treated when I picked it up it was kind of dark the guy I pointed out a bunch of stuff still stuck all over the side of the truck and he says oh we can't get that off so I went ahead and rubbed it with my fingers and they came right off then I wake up this morning to check out the inside and they didn't even do the leather treatment as they said all they did was wipe it down I had my friend come over from mobile detailing company He said they scammed you and didn't use the tool to buff and the right material and all they did was do a quick wipe down all the seats no leather treatment was applied and one of there hand washes Paid 359 for this clearly they didn't even try read more

I just purchased my bmw less than 10 days ago. My first car wash on vehicle Left scratches on my car. Manager Gustavo Escolsno said The scratches are white so they couldn't be from car wash. My car is black of course the scratches are white! Not helpful or apologetic walked around my car to take photos stating things I didn't even say to him! Val vista & baseline location. Co worker had same issue I just found out at a Phoenix location. Terrible I go to get my car cleaned not damaged. If I could give no stars I would've of! read more

Ehh. Just okay. I used to get the car washed here all the time. It seems to be sort of hit and miss lately. Sometimes I feel like it was a good value and sometimes I get the car back and feel like I got ripped off! Last time, I spent $400 on a full detailing with wax. I literally bought the highest package they sell and the dude STILL tried to upsell me. That's annoying and turns me off. I'd rather skip the high pressure sales technics right out the gate and then I get back to pick up the car and there are five people working on it... so I figure it's going to look amazing and I tipped them each $20 and then I get the car back and it's still dirty! The scratches in the paint that they promised to remove are still there and there are crumbs and trash under the seats. Okay... $500 and I'm still going over to Clean Freak to finish the job myself. Sometimes I don't have an issue, sometimes it's fine and I feel VIP.... But that's usually when I don't pay them $500. read more

Been here a few times and they are way too fast and do not pay attention to detail. Do not get what I pay for. I drive to Chandler to the Alma School and Germann location because I know when I upgrade I will actually get what I upgraded too and they are very meticulous with the cleaning and pay attention to detail. Please get more training. I would like to feel secure that my wash is being upgraded when I pay for it, but unfortunately I can tell that they did not change the setting or care. It may be because they have many young kids running this location. Very sad. read more

By far the best cobblestone I've been to Jeremy & Bryan's team have always done an amazing job and customer service always exceeds my expectations and always provide world class service would definitely recommend! read more

Not sure why there are so many bad reviews...most of them seem petty. Anywho, I went here yesterday and the customer service was great. Kevin was super nice on the phone when I called and then when I arrived and he was very pleasant in person. He noticed when I arrived right away and I didn't have to wait. Another guy in the same area was super sweet and even opened my door for me before I got out of my truck. The lady doing the register inside was also friendly. I had nothing but good interactions and my truck was spotless inside and out. No issues. Thanks everyone! read more

Bad service and when questioned give the run around. Will never go back. $27 car wash that literally took 10 minutes. If there was a question about my leaves being too much they should've brought it up while I was waiting Instead I'd just not doing it. read more

See all

I was hoping that this full-service car wash would be great. But, while the employees were extremely nice I have to only give them a two. I bought a $39 Platinum monthly car wash knowing and telling them I really needed a wash and didn't want to do it myself as it was already near 100 degrees out. Well, the outside was good. The guy I picked it up from told me that unfortunately there was too much dog hair to vacuum the car. Huh? I thanked him for being honest. But, I've only had a sheet off my seats once with our Beagle in the car; a breed that doesn't shed a lot. So, I didn't gripe and drove my car to the free vacuums. It looked as though whoever was vacuuming only did part of my driver's side floor...about halfway...and decided to quit. There was most of the hair on the back floor but very little on my seats or passenger side front floor. There was some in the very back. I have a Prius wagon. It took me 15 minutes to finish the job. I don't understand why they refused to finish vacuuming if I paid a $39/monthly Platinum package? They weren't busy. The attendant told me maybe they could finish the vacuuming "next time" I came in. Huh? Well. There won't be a next time as I will be canceling this membership and not returning! Laziness is the excuse, not tons of dog hair. read more

I like the fact the carwash bay does not have tire rails that can potentially damage your wheels. Great customer service in every visit.

We paid for ULTIMATE PLUS WASH and we had to tell them to vacuum and after doing a poor job of vacuuming they didn't dust I wouldn't recommend read more

First time Went well. Busy on a Saturday but definitely solid attention to detail on their Full-service package!

You would not do it for everyone! As requested you, Cobblestone would do it for the Veterans, Vietnam, Korean, Afghanistan etc. Get the idea now? Stop being so close minded . Open you doors to those who have served and those who are serving!! Remember that all gave some but some gave all!! read more

I paid for premium 40 bucks for them to not even vacuum through the car. I found crumbs still on my seats and they didn't even bother to wipe down the seats. I could have done a better job and not wasted my money. What's the point of paying 40 bucks and leaving a tip if they don't even do what they say they're going to?? Never again read more

I was waiting for an hour and a half when I finally spoke up because I had seen my car just sitting off to the side for a while and when I asked the guy what that meant he said those are the cars that are done. They never called my name I had been sitting inside the whole time and when I went out there was still bird poop on my car. I have had good experiences with cobblestone in the past so maybe it's just this location but I won't be coming again. read more

I love this place. Been coming here for a little over a year(in general ...not this location until today though) but today I was taken care of very well!! I needed a transmission flush, coolant flush, oil change, air and engine filters, and a car wash! Nicole is the best! She explained everything to me, had wonderful customer service, and down to earth to talk to! She helped with the price overall in more then a few ways! And I'm walking away saving a ton, in and out quick, and without hearing the honest to God truth that I should have come much sooner! Haha. YASSSSS read more

This place is awesome, so close to my house, and they do a great job on our cars, our whole family brings their cars here. I bought the monthly pass from a guy named Justin, so kind and friendly, and polite, he was awesome, I will try to go to him every time I am there! read more

My daughter paid $160 (-10%) for a full detail of her SUV. When the car was picked up, only the inside was done and she was told that is all she paid for. Stay away from this place....they are not honest! read more

I am a platinum customer who was treated with total disrespect. Supervisor told me I needed to be more patient. He was handling another disgruntled customer and that's why I had to wait to be let thru 2 gates while cars started to line up behind me. Then he lined my vehicle wrong so it slipped going onto the track and slipped coming off. Totally uncalled for and could have caused damage to my 2020 vehicle. Seriously thinking of dropping my membership. read more

I have been waiting for this location to get a yelp so I could share my questionable experience. I came in just looking for a good detail and to get my carpets cleaned. I had done my research on what wash I wanted and roughly how much it was gonna cost $40-50. Right off the bat, the worker was trying to up sell me. I did purchase the extra carpet cleaning and got the Ultimate+. Long story short I was there for over 2 hours and for the last 30 minutes, watching a worker eat a sandwich in front of my finished car. The exterior looked clean but had buff marks and the interior was almost as bad as when it first came in. Cup holders still had coffee spills in it and the dash was barely wiped down. I ended up spending over $80 for this wash and it didn't seem any more special than the $5 wash I can do myself at Super Star down the road. read more

Cobblestone Auto Spa - Car Wash Near Me - Gilbert, Arizona

Very disappointed in my experience today. I paid $50 for a wash and when I got back in my car it looked like they barely cleaned the inside. When I was half way home, I realized there was blue soap splattered all over my back seat. I turned back around to let them know of the problem. They apologized and said the window must've been cracked open when they washed my car and they would fix it. Well, they "fixed" it in about 5 minutes and there was STILL blue soap stains on my back seats. I would've been better off washing my car myself. Outside looked good, but I can get the same results in a drive thru car wash. Definitely not coming back to this location. read more

My husband and I came here on Thanksgiving afternoon. The self serve lines said open, everything was open and employees were there. We went thru the first "arm" the second one before the wash would not open. We sat there for ten minutes. The employees walked up through the wash til we honked the horn, then they hid. We finally had to back around that tight curve and into the full service lanes, then get out and move cones so we could get out of there. No little employee noses peeked out to see if we needed help. They hid. read more

We bought their seasonal holiday packages for several years. These are purchased in December and used the next year. This year they have changed their rules a few months into the year and are not honoring them with the features they used to sell us on them! Shame on you! Won't be back, will drive further for an honor car wash! read more

Glad to have the new Cobblestone open on Queencreek and Higley. Miguel is awesome. Always calls me by name and takes great care of me. He's friendly and super nice. This place is much closer and not as busy yet. read more

My daughter went to the Higley & Queen Creek location today for an oil change & to get the inner & exterior of her car cleaned. The man who helped her was not helpful to her with deciding the package she wanted & due to the high oil change cost, she chose a package that wasn't too expensive. She walked to get starbucks & her car was done by the time she got back, which was fine but she didn't even know it was done because the man who helped her didn't ask for her first name, only her last, & put a random first name so she did not know she was being called. when she asked the lady at the desk about it, she got a little bit of an attitude because she had called "Tim" multiple times, but that's not my daughters name, & again she wasn't asked. She got into her car & saw that the outside looked alright but the inside was not satisfactory. the dash looked like it had been wiped down but nothing else did. her seats, her middle console, & doors looked like they had not even been touched. she had recently had the dogs in her car so there was some hair that got on her seats, that was still there. the floor hadn't looked any different or like it has even been vacuumed. we are completely displeased by the service here. she did not even feel comfortable to say anything because of how rude & the mistreatment she had received from the worker putting her name in incorrectly. this was simply awful. read more

Today I had to go back after I noticed my car was leaking oil after an oil change in my garage and when I left my parking spot at work. They notified me when I took my vehicle that there had been a mess up on their part but they were quick to get on it and fix the problem! Nicole took her time explaining what the issue was and resolved the issue with ease. Now that's what customer service is about! I come here for my regular car washes and will definitely be back! read more

Took my car there for an oil change, as I have done in the past. A few days later, my wife noticed oil on the floor, where I park my car. I continue to check over the next few Days and continued to see oil spots. I took the car to my regular mechanic and was told that the oil drain plug was leaking a bit, that there was some type of goop applied and that they would not do an oil change As the threads might be stripped And to fix it, a new oil pan would be necessary. I then took the car back to Cobblestone, spoke to Brian G. He apparently Reviewed the camera, said he would like for a manager of the oil change area to see the plug. I came in the next day, spoke to Brian and was told to pull into the bay.. I did and went looking for him. Could not find him. Another Brian came over, said he was the manager and would look at the car. I got a bit peeved and left as I could not find Brian. I had the car repaired and went back to see Brian the oil change manager. He said that since I had the repairs done, there was nothing he could do. That was not right. They changed the oil, it leaked. I did not appreciate his attitude and will not return. I will let real mechanics Fix the car from now on. I'm out several hundred dollars and have a bad taste in my mouth. read more

I should have checked the reviews before paying $50 for the diamond wash. I have been taking my car here to wash my own car and I can do a better job in 15 minutes then they did. I am so disappointed! The minute I got back in the car it I picked up a big clump of grass on the mat. I then noticed that half of my back row wasn't vacuumed and the third row was never touched. I went back and had them vacuum and expressed my complaints about the dash and cup holders still being dirty. They pushed the blame on me that I bought the wrong car wash and I should have gotten the dash clean which is less money then the wash I paid for. Never again will I pay for a car wash here! I am not nit picky but for $50 I expect my car to not still need to be cleaned. read more

My car came back dirty. They didn't even vacuum it. When I told the attendant he said they were busy and I was free to use the vacuums at the self service area even though I paid them to do it. read more

The manager Cortney Lahr is immature and extremely unprofessional. She backed into my car at a location outside of her work and has now 86 me from this location because I wanted to go through insurance. I'm a paying customer with a membership before this incident. Then to add insult to injury all the kids working there are laughing as I'm backing up in tears from embarrassment! What a joke! You don't treat people this way ESPECIALLY when when they are not at fault. I will tell everyone I know to not go to any Cobblestone as long as this woman is employed there. BIG MISTAKE! read more

Service today was horrible. Paid for a supreme and there was only one other car to get vacuumed. I waited 15 minutes and at least ten cars went through and my car had not been touched yet. I will definitely go to a different car wash with better service next time. read more

Where do I begin? Let's start out with the young girl at the counter. I wish I got her name. She was very friendly and was able to talk about the different full service packages they had. I had a coupon that I got in the mail. It was one of those plastic ones. I decided to get the diamond plus because the coupon was for a free wash and shine or $10 off the diamond which is what I got. I gave them my key and they immediately went to work on my car. Great! I thought they will get it done fast! Wrong! I walked around the inside of the store. It was clean and everything was stocked nicely. I was browsing it all and got a fountain drink. I was distracted by just walking around. Then I sat down and started to continue writing my book. This is what kept me busy for most of the time. I dropped my car off today at 9:54am. I looked at my phone it was now 11:30. I was getting a little impatient but I kept my cool. At 11:54, 2 hours after I gave them my car no one had called my name yet. I go up to the counter and ask about my car. The same girl who is super nice asked over the radio about my car. She said it was done! I was happy but also frustrated. She said it's been done for a long time. I still remained calm because it was not her fault. I sat there for way longer than I needed to. I told her no one came to get me and no one ever called my name. I remained in the building during the entire two hours so I would have heard it. I also used the bathroom in there before I gave them my car and bought the package. So I didn't miss it. So someone dropped the ball and wasted a lot of my time. This car wash is in walking distance to my house. That's why I switched to it. After this experience, I much rather drive to Jackson's carwash on market street as I have better experience with them. It was my first time getting a full service wash, but I know for a fact it does not take two hours to wash a car even on a busy day. Doubt I'd give them another chance. It's unfortunate. Hope this review helps the business step up its game and for the employees to more aware so this does not repeat with someone else. Edit: I neglected to mention the finished work the car looked good and was satisfied with the finished product read more

I purchased the express monthly package and have used it 4 times. Out of the 4 times, I saw an unattended vehicle ram into the curb out of the car wash because the attendant didn't make it to the car in time. We have been stuck inside the car wash twice, and once it came out still soapy because it wasn't aligned correctly. I asked to speak with a manager after being stuck and was told she would meet me outside of the tunnel. She never came. I was told I would be charged $5 for the first two months and then regular price after. They charged full amount on the first month. Super Star is a little farther, but much better in my opinion. Plus they have free towels. read more

DO NOT STOP!! Worst business in Gilbert. I truly have never been so frustrated about customer service! I have waited a few weeks to write this review but after attempting to contact corporate offices unsuccessfully, I want to save someone else from wasting their money here. I signed up for their unlimited monthly services which is double what I was paying elsewhere out of convenience as I live close and I work a lot. The washes are less than subpar. You know you're regretful when you have to "clean" your car after getting home from the car wash. During my last visit, they CRACKED MY SUNROOF SHEILD IN HALF!! These are not cheap to replace. What's worse is the employee casually walked up to me (2 pieces in hand) and said, "Umm sorry we broke this, we don't cover it.. There are signs posted everywhere. I'll just put it in the back of your car". He was so flippant. Talk about class at it's finest. I tried to calm down as I had my daughter and niece with me and tried to cancel right then inside. NOPE... you have to cancel online, no exceptions of course. The cashier didn't even care why I was so frustrated. I've tried to cancel my membership online several times but it's of course not working at the moment. I WILL drive much further for an Honest, High Quality car wash. If you still choose to give this place a try, make sure you plan on bringing extra $$$ and spending extra time. You will need it to fix what they break and refuse to take care of. My brother who also lives in the community got his oil changed here recently and they left off some bolts leaving him with warning lights and an extra trip to the dealership only to tell him the scholar mechanics didn't put it back together correctly. read more

Wouldn't recommend a car wash here. Been here a handful of times and have never felt like I've gotten my money's worth. They aren't very thorough with the clean and seem to be more concerned with getting it done quickly. At my last wash when I asked if they could get a couple spots they missed I was told "they tried and it wouldn't come off and I would need to get it detailed." I later had to go home and clean it myself. read more

We had our windshield replaced and instead of linking the old and new account together the person just started a new account. Because I monitor my credit card and my husband monitors his it took us a year to figure this out. We called the number on their website expecting a fight because it was over $330 but he put us on hold and came back and immediately said he could see what had happened and that he would refund the money to our credit card but it could take 5-10 business days. It was credited to the account in 3 days! We were so impressed by that since we are still fighting a credit card charge that a hotel chain claims they initiated a return on in March and we still don't have it! read more

I went here to do a basic interior and exterior wash. When I got here the most basic full service was $15, did not include an air freshener or wheel/rim cleaning and they do NOT offer a student discount. I can go to Jackson's and pay for a more for their $18 premium wash and use their student discount which makes the total $15 and I get way more out of their service! When I asked the guy if they offered a student discount he rudely said no and walked away. read more

I took my 2019 Corvette to cobblestone today to have it hand wash it cannot go through the machine. I frequent this location until today and it usually takes around 45 minutes for my car to be completed even with a hand wash. Today after 45 minutes I had to go outside and asked if we were going to drive the car around to the finishing basins it has been sitting for about 15 minutes with the flashers on and nothing being done. They finally pull around and get it dried off then it sits on the front row for another 20 minutes with no one working on it. Meanwhile there's four or five guys standing around chatting or working on cars that are in the second or third row which makes no sense! I finally asked for my keys and left without the car being finished. Once I got home I called to speak to the manager and got put on hold for 8 1/2 minutes before someone came on the phone and promptly hung up without saying anything. I understand there's a Staff shorting problem but there just seems to be no coordination at this place today I was there over an hour and still left with my car not being complete. Do not go to this place unless you have an hour and a half to get your car washed read more

I've been coming to cobblestone auto spa since I moved to the East Valley six years ago. They just opened up a new one on Higley and Queen creek so I stopped by to check it out. Much to my surprise I saw Angel from a different location there to greet me with a smile. I know he like all the other employees will take great care of all my vehicles. I'm looking forward to visiting this location in the future as it's the closest to my house. read more

This is an update to my March 25 review. I was really disappointed today. I purchased a book of six regular washes and gave one of the coupons to the attendant when I pulled in to the full service bay. He tried to upsell me. I declined. I waited quite a while for my car to appear in the detail area. They put my car right up front of one of the lines. It sat and sat while multiple staff people worked on other cars. At times the staff were just kibitzing with each other standing around. When I inquired of the outside mgr, he explained how they work. Because the other cars had purchased upgraded washes, they put more people on those cars as they take longer. At times there would be three individuals working on one car - then they would leave and one would return and work on it some more. What I got out of this scene is that unless I purchase the $23 car wash, my car is just an also ran!! They had plenty of staff so I don't see why they could not do first come, first serve. I did not have this problem before. I don't know who came up with this business model but they need to rethink it! I gave them two stars because the car was clean, but service sucks! read more