I will NEVER return to Cobblestone Auto Spa EVER again! After over 10 years of loyal patronage to Classic Auto Spa - purchased by Cobblestone, my 4 cars will never be washed or detailed by them again! On March 29th, 2018, a Cobblestone employee stole $700.00 out of my wallet, which was buried in my center console. He had to "search" for it!! The employee was seen on one security camera stuffing the cash into his pants pocket as he exited my vehicle and seen on another security camera, in a corner in the wash tunnel, counting the 7 one hundred dollar bills. Store management (who have been the ONLY people that were concerned about this theft and treated me with respect) viewed and agreed with the findings on their security footage. The police were called and the employee arrested for this and what surfaced to be other thefts at the car wash during his employment. Upper management/ownership (Jason Dyer) have refused to take responsibility for the actions of their employee. He continues to ignore my numerous telephone calls and voice messages over the past several weeks. It is incredibly obvious that 10+ years of patronage means absolutely nothing to him. The money I have spent over that time for the washing and occasional detailing of my 4 cars as well as the guaranteed money made on my "Fast Pass" each month mean nothing to him and the other owner/investors of Cobblestone Auto Spa and obviously, my potential FUTURE spending with Cobblestone mean nothing as well! He would rather avoid reimbursing me the $700.00 that his "on the clock" employee stole from me than do the right and honorable thing. Which had he done that, would only reinforce my patronage to Cobblestone Auto Spa! But my future business is not important to him. So, if you plan to go to Cobblestone, you had better COMPLETELY empty your car of all its contents before you get it washed there or you may be sorry! Because there will be those who will search all of your closed compartments looking to steal your stuff. And if that happens, don't expect Cobblestone or its owners to care one single bit! Mistakes, errors, damage and yes, even theft can happen at and within a company. Criminals will commit criminal acts but, how a company or person rectifies the issue shows the true character of the company and the person. Cobblestone and Jason Dyer have displayed a TOTAL lack of character as well as being devoid of integrity and a sense of personal responsibility. I am disgusted with how I have been treated after this expensive theft. Shame on this company and its owners!! My girlfriend, family and friends (and eventually, their friends) have all agreed to never visit any cobblestone Auto Spa again and to cancel our "Fast Pass". Where are the "NEGATIVE stars?! One star is too many!! Full Circle Auto Wash........I'm back.....after a long and wasted time away!! read more

If I could give negative stars, I would. I am appalled at the amount of BS this place tries to sell you. I swear it was like a flock of salesmen. Good hell I came here to get my truck washed. I was bombarded by sales. I needed a full wash, interior detail, carpets, wax and the whole shebang. There was no need for all these guys to be bunched up around me trying to sell me more. As I was finally getting ready to leave my vehicle, the worst of them all approached. "Mam, is this your truck?" Well you just watched me drive up and were part of the sales whores standing around me. He says, I noticed you have some pitting in your windshield. Do you have insurance? Pitting??? He proceeds to explain that pitting are small nicks in the window. The are hard to see with the naked eye, and when lights hit them they cause blind spots making it unsafe to see pedestrians. WTF???? He proceeded to tell me with just a quick call he can get this taken care of for me, as he pulls my insurance papers out of my glove box. He dials the Farmers Insurance claim number on my card, as he explains to me that I should advise the agent my window is cracked larger than a dollar bill. I explain to him that I do not want to file a claim on my insurance. He tells me that it isn't really a claim because glass coverage is totally different and AZ is a no fault state. I told him I wasn't interested and walked away. Later that afternoon, my insurance company calls me to request information about my glass damage. She states that they spoke to the glass shop earlier and she just wants to confirm the damage to my windshield as well as the two front doors on my truck. WTF????? NO MEANS NO!! When I went back to get my truck, I asked to speak to a manager. I was then informed that the "glass guys" do not actually work for Cobblestone. They pay rent to be in there harassing Cobblestone's customers. What kind of business is this??? The "manager" was unavailable. I paid for my services (which took MOST of the day) got in my truck and left. On my way home I noticed there were still spots on the carpet in the back of my truck. When I got home I pulled out the back seats. THEY HAD NOT BEEN TOUCHED. They were still dirty and the floor was completely dry. My front floorboards were puddles. The did and AWFUL job.....Hmmmmm guess they rent out the auto spa part too. There were marks on my headliner. I am disgusted. It took days for my truck to dry and now it smells horrible. UNLESS YOU "KNOW" SOMEONE HERE....BEWARE!!! read more

On Friday, September 6, I had an unfortunate experience at the Cobblestone location between 11 AM and noon. Upon entering, I interacted with a cashier who I believe was Hispanic. I handed her a $20 bill and requested $15 on pump number four. She returned $5, but I ended up pumping only $12.10. When I returned to the counter to collect my change, the receipt reflected a different amount than what was displayed at the pump. While the digital screen indicated $12.10, the cashier claimed it read $12.15, which was not accurate. However, the most troubling part of this experience was the cashier's behavior. A woman named Alex, who appeared to be of Caucasian descent with a short frame and a bob hairstyle, made a discourteous remark to the cashier next to her, stating, "I'll hurry up and give her her change so she can get out of here." This comment felt disrespectful and unprofessional, especially as it was made in my presence. When I addressed the situation with the cashier, she dismissed my concerns, insisting that her behavior was acceptable. This incident is not isolated; I have faced several issues at this Cobblestone location. Despite being a member and frequently visiting other Cobblestone establishments without similar problems, my experiences here have been consistently disappointing. I have had my car detailed at this location multiple times, including my daughter's car, and each time, the service was subpar. There were missed spots, and despite their requests for tips, I found it challenging to justify tipping for such inadequate service. I brought these concerns to the attention of the manager, Hedi, who attempted to rectify the detailing issues, but I remain dissatisfied. It seems that every visit requires me to request basic services, like vacuuming, which should be standard. This ongoing pattern of poor customer service is disheartening, and this experience has prompted me to make a public statement about it for the first time. I believe that customer service standards in America are at an all-time low, and companies like Cobblestone need to improve their hiring processes. It is crucial for employers to thoroughly vet potential employees, as poor service may stem from inadequate compensation or training. Companies like In-N-Out and Chick-fil-A illustrate that exceptional customer service can be achieved, and Cobblestone should aspire to meet those standards. read more

Horrible experience, the absolute worst car "wash" i have ever been to. Not only do the pushy commissioned sales people at the front tell you how awesome you car will look after you upgrade to "the works " or "the ultimate", but they don't wash your car better than a $5 touch free automatic wash, this place is basically a total scam for calling itself a car wash considering when you go to pick your car up at the end line, -----it is still dirty!----- dirty bumpers, lights with crud on them still, windshield with bits of bug still on it, dust still everywhere in the interior, basically spray your car with a hose and you will get the same results you get for $20 at this rip-off spa. To make it worse, they insist that a $20 wash isn't enough to clean you car, you'll have to just come back or pay to upgrade to a higher wash or they'll stare at you like a moron for expecting, at least the exterior, to appear clean, then they treat you like a criminal when you tell them how the salesperson told you how your car would be clean for upgrading to a "works" wash etc. asking and yelling through their radios, " who was it! i want a name! what did they say!? no way!" I was not expecting a detail cleaning, but if i pay $20 for a car wash, my car should at least look clean from a distance, i have gotten better washes from automatic gas station touch-free washes. I will never waste my time and money at this scam factory again. As a convenience store similar to QT, they may get 5 stars compared to a typical gas station, but they fail on every level as a car wash, the 5-star reviews on here must be fake and written by the managers. go elsewhere if you want a real car-wash without feeling scammed afterward. update: I forgot to mention the lack of any "new car" air freshener spray scent or whatever, not that that really matters after being treated like a criminal for expecting $20 would get me a halfway decent car wash. read more

I went to cobblestone today for a interior detailing. When I drove up, they started talking about their special today and it happened to include what I wanted with a couple extras for the normal price of what I wanted (actually a bit cheaper since I was planning to get the normal exterior wash as well). At some point, I mentioned I had been there before but with a different car. The guy then asked if I wanted to get 2 specials for $20/each cheaper. I said I wanted to see how this one came out before signing up for a second one. And that was it. I got the check and when off to pay for it. No one tried to upsell anything. I waited about an hour and half and then it was ready. I went out to check it with the same guy that sold it to me and they did a good job. The seats were still a bit wet from the shampoo but after thinking about it for a second, that makes sense, I just wasn't expecting it. They did a good job. He then asked if I still wanted the 2 details. (I had thought it was too late since I paid the higher price for the first one) I agreed to get the second one. Got another check for the double discount price (since I paid full on the first one). He made sure the person at the cash register did it right. No issues, a nice clean car. It took about the time I expected and that they told me it should take. He did have one bit of advice, mornings are less crowded and you generally get in quicker. (This was in the morning, I arrived around 9:30AM and left around 11AM). I'm quite happy how everything turned out. read more

I've been using Cobblestone Car Wash for a while now, and overall, it's a mixed bag. The monthly membership is definitely convenient and makes it easy to get a wash whenever I need one...in theory. The reality is, it's always packed. No matter what time of day I go, there's a wait. Today, for example, I waited 15 minutes despite having a monthly pass because the detailing staff kept cutting into the line. That's frustrating, especially when the whole point of the membership is convenience. Even worse, the staff often gets out of the car and lets it go through the tunnel wash on its own, which feels careless. My car wash stopped 3 times mid-cycle, which left me wondering if my car was even getting properly cleaned. The vacuums are hit or miss, some days they work great and other days they're completely useless. The biggest red flag, though, is the full-service experience. I've noticed that many people who go in for more than just a basic wash end up feeling disappointed, and I totally get why. The service doesn't match the price, and many leave feeling ripped off. Cobblestone could be a great place. The membership idea is smart, and when the equipment works, it's helpful. But the poor management, inconsistent service, and overcrowding really bring the experience down. Hoping they make some serious improvements soon. read more

I recently visited the Cobblestone Autospa located at Alma School and Germain for a car wash, and I must say that I was thoroughly impressed with the level of service I received. From the moment I arrived, I was greeted by friendly and attentive staff who made sure that all of my needs were taken care of. In particular, I would like to give a special shoutout to Andrew, who went above and beyond to ensure that my experience was nothing short of exceptional. He was incredibly knowledgeable about the services offered and took the time to explain everything to me in great detail. He even went out of his way to recommend additional services that he thought would be beneficial to me, which I really appreciated. The entire staff at Cobblestone Autospa was fantastic, and I could tell that they genuinely cared about providing the best possible customer service. The facility itself was clean and well-maintained, and I felt confident that my car was in good hands throughout the entire process. Overall, I highly recommend Cobblestone Autospa to anyone looking for a top-notch car wash experience. Andrew and the entire team truly went above and beyond to make sure that I was satisfied, and I will definitely be returning in the future. read more

Come here all the time for my washes because they are fast and my car looks great! Ray and all the cashiers are always smiling and quick to get everyone taken care of quickly - which I truly appreciate! I'm not the most patient woman in the world ! Lol! Del the manager is always working side by side with his team outside and right there to make sure everyone is happy! (Not like other places where the manager hides in his air conditioned office all day!) You have to admire that! I came here a few weeks ago to get the first oil change on my new Jeep. I was so paranoid to bring it anywhere after I had such a TERRIBLE experience at PepBoys with my last car. (they put a headlight bulb in wrong & it caught my car on fire !) Devin the Quick Lube Manager and Chris were so helpful! Chris was very reassuring and even took the time to show me a few things about my new car - like where to check fluids and what's what under the hood! They were fast and washed the car for FREE! I was so excited when I started driving and saw they'd set up my dashboard system and could now see my mileage and car info because I didn't even know it could do all that! The entire team definitely goes out of their way to let you know they care. read more

I fill my propane tanks at Cobblestone and buy gas for my car there. Today, Matt came out and helped me with the propane. I asked about an oil change and since they could take me right then I jumped in line. I found him to be a person who will go above and beyond with service and there was no pressure. He politely asked if he could check my air filters and I said yes. Before finishing the oil change I asked about the A/C for my car. It isn't very cold. He said that it might be due for a recharge to bring the Freon back up to the right amount. He checked both Schrader valve covers. The low pressure valve had some oil on it indicating a leak. The A/C machine found that there was only 1.1 Pounds of Freon and it takes 1.5. After evacuation he installed two new Schrader valves and recharged the system with 1.5 pounds of Freon. COLD AIR AGAIN! Matt gave me the best service that I have had in perhaps ten years. Kudos to you Matt. You can go anywhere and get service. It is truly hard to get the sterling service that Matt provided. If you go there and happen to meet him, tell him I said hello thank you. You have won a loyal customer. Terry read more

I have frequently used Cobblestone Auto Spa for gas and the mini store as it is close to my work. It has always been good. I stopped to fill up the other day, and it was the first time I had to get gas since I had had some major work done on the car. I look down and I am standing in a lake of gasoline. I get moved out of the way and check out what is going on. My first thought is my gas tank has busted. Three men come out of the store recognizing there was something wrong. Anyway, Jason, from the oil change shop crawled under my car on the hot pavement and saw that the hose to my gas tank wasn't connected and I essentially just put $30 worth of gas straight on the ground. Which was actually a HUGE relief for me. He and his team pushed my car into a bay and connected the hose. Then brought the car back to the pumps for me to put gas in. He stayed and checked the car out for leaks. AND, HE DIDN'T CHARGE ME!!!! I was so happy not to have to arrange for another tow and rental car. They were just wonderful. I am really glad I chose them for my fill up and will tell my story to anyone who will listen. Joni read more

Just can not take the endless HUSTLE from this place! Been coming here from day one, but as soon as you drive up, here comes the monkey looking at every inch of your windshield for a crack, then he will beg and pled for you to let him take care of it. I call my ins co when I have a windshield issue!! Not some car wash!!! Then if you want a basic, here it goes again!!!! UPSALE!!!!! Pressure and almost intimidation! I detail my cars myself, when I need a fast wash I pull into CS and ask for just that. Oil changes (I have a new Mercedes it comes with free oil changes and a non MB filter will void the warranty ) they try to sell oil changes and window tint!!! I just want a frigging full service wash please! No arm wrestling !!! My daughter just started driving, and she started calling me from the car wash because the intake guys try to sell her the $49 package! She just wanted her new corolla washed!!!! WE quit! I do it here at home now, just too much pressure and bullshit over at cobblestone ! read more