I'm only giving 2 stars because I've never had issues with the actual optometrist. They're great but the customer service is the worst and they overcharge and don't fully explain the charges. When you questions them they get upset and give you attitude. I've been going here since I was a kid but no longer plan to return. read more

Excellent service and professional people! I was greeted with friendly and courteous staff, no long wait! Dr Brasfield was very thorough and detailed. Best part too is no long wait to pick up a my prescription glasses! Love this place! read more

Been going here for years, stopped for a few years because I left to college and I just didn't have enough time. The place was taken over with new doctors who get the job done( my review is not for them, I left one star for their great work). BUT THE OFFICE LADIES AND STAFF ARE A WHOLE DIFFERENT STORY! I have great insurance (DOUBLE COVERAGE!) and the ladies tried to charge me $165, and once I called them out on their bullsh*t they changed the price to $90 and then when I had them explain to me what the charge was for they changed their mind and said I didn't owe anything. This just shows that they are SCAMMERS, and are willing to lie to your face for your own money and not your insurance.... the ladies I interacted with were not smart and could've taken my hard earned money if I didn't question the outrageous charges for simple procedures they did for me. The whole staff needs to be replaced. The story is long but that quickly sums up the games they were trying to play. Save your time and money and look for a better office, I hope the doctors thrive in their business but I'm not sure if that place is for them. read more

Spent over $400 on a pair of glasses, wore them maybe twice, went to have them readjusted and saw dents at the corners of the glasses. I'm very careful to take care of my glasses and sunglasses, but either I wasn't paying attention when I wore them or they're terrible quality. I do NOT recommend purchasing glasses here as they are poor quality even if they are designer brand. The optometrists there are experienced and kind but I don't trust the staff at the pickup counter. read more

My son and I received first class service. We got in right away and Dr. Brasfield was great. She spent extra time with my son just to make sure he got the right prescription he needed. I would recommend Coachella Valley Optometry to anyone! read more

great service ,everyone here is really nice is far from home cathedral city but I don't mind is always the same great service. my daughter ,son and I, got glasses and no complaints. I recommend my family and friends. read more

I have to say, under the circumstances we are living in this unprecedented time. Dr. Brasfield's office is in a superb state of business. Not only were they on top notch of care, SERVICE and patience they were beyond sanitary! I will never go to another Optometry office in this desert unless Dr. Brasfield moves away! read more

All was good initially until I was sent over to see Sara. She is like a car sales man. She's pushy and has terrible customer service skills. Both my daughter and I needed to get glasses. Sara kept trying to convince my daughter to choose an additional pair of glasses, Michael Kors to be exact, and when my daughter refused she became very rude towards us. While we were choosing our glasses she told us that time was running out so she rushed us (this was after we didn't go with name brand ones she was trying to choose for us). She got very agitated when we refused to pay for any additional things she was trying to sell us and her demeanor was very angry. This is my first time going there but it will definitely be my last. My 12 yr old daughter felt uncomfortable too. Sara refused to give us our prescription and didn't guide us to the person that would be able to help us with that. She should not be helping customers at all. read more

Do not go here if you want need your eyeglasses soon. My mom has been going two weeks without her glasses. She took them in for a warranty issue. She has called to inquired about her glasses and they said that the person who takes care of that wasn't in so they were barely going to be sending them for repair. She gets glasses every year but will no longer be coming here. read more

I waited almost a month to get my prescription for contacts. I kept calling them and they had many excuses and saying they would call me back, but they never did. I finally asked to speak with the optometrist to ask for my prescription to take my business somewhere else. Coachella Valley Optometry offers very bad service. read more

Since moving to the Coachella Valley, I have been going to CV Optometry. Not only is Dr. Brasfield very helpful and knowledgeable, but has great bed side manner. I always leave feeling confident in my visit and my eyesight. She answers any questions I have and I am seen quickly. I will continue coming here and refer my friends. read more

Customer service at the Coachella office is terrible. Dr. Brasfield and the other optometrists I have seen there in the past have been fantastic, but getting my glasses has been a horrible experience. I was originally told they would be ready in 5 to 10 business days. After 10 business days I called to inquire and someone there told me that it would be 2 to 4 weeks before receiving them I expressed frustration with them at that point because I really needed my new glasses. After 4 weeks I called again and was told they were not in yet but they would check on them. Nobody got back to me. After 5 weeks I called again and demanded my glasses or a full refund so I could get them somewhere else. Some one called me back and told me they were at the lab but they did not know where to send them because they did not have the account number???? They told me they were going to be sent on Friday August 24th and they would be at the office by Tuesday August 28th. I called today, Wednesday August 29th, only to be told they still were not in and the girl I spoke to would have to talk to someone else and have them make a call to find out what is going on. After two hours nobody had still returned my call to let me know what was happening so I called back again. Got put on hold for 5 minutes only to be told my glasses are still at the lab and would be sent at the end of this week. I explained to the girl that this was the exact same thing I was told the week prior and they did not show up as I was promised they would. To which she said she understands but that they would be delivered at the end of this week and that's all she could do. I called again a short time later to speak to an office manager or someone in charge to complain about this situation and the customer service I had received thus far, only to be bounced around and placed on hold several times for approximately 10 minutes and eventually told there was nobody available to speak to me. We will see if anybody calls back. This has been a demonstration on how NOT to provide customer service. read more

Brought my son last week to get his vision checked, being a 2 year old he is a bit shy. The staff was amazing with him, Dr. Justin was very nice and made his eye exam fun. When we came out Gloria was very patient and help is pick some glasses for him. Today I came in for an eye exam & had trouble finding the right frame. Tried on so many but thanks to Ronnie I found the right ones, she was very helpful and made sure I was 100% sure those were the glasses that I wanted. Didn't feel rushed & will definitely be coming back. read more

First of all I would like to thank Jordan for taking the time to call me. She left me a few messages and I was hesitant to call them back. When I finally answered she asked me about my experience and I explained every detail, including other things not mentioned on my review. She was very apologetic and asked that I came back, but I stated I would rather not. I did not want to get bad service or a have to check my charges again... She insisted and called a few times more(which I ignored). I finally answered again and she told me how she spoke to the owner of the office and he was sorry for the experience I had. They wanted me to come in and give the office another chance. I finally gave in and visited once more. To my surprise it was amazing, the lady who took care of the visit was the sweetest and knew exactly what she was doing. I do want to thank the office for following up and turning my experience around. read more

Please believe me when I tell you do not waste your time at this office. Their customer service is the worst. They over book clients. The waiting area is crowded. Their employees are not courteous at all. I called to schedule my son for an appointment based on what they could accommodate us with. But on the day of his appointment they called me to confirm my appointment for another day. I had to go as a walk-in and waited one hour for my little one to be seen. I should of left, but I was leaving them with the benefit of the doubt. Anyways, my son goes in and the doctor was excellent. She explained to me his results. We then had to wait in the lobby for a technician to help us choose his glasses. He literally walked towards us, after almost 10 minutes waiting and pointed at a wall and said he could only chose from there. None fit him properly. They were either too big or too small. I asked for his prescription and he said I had to get his glasses with their office only. His glasses came in 2 weeks when I was told within 5-7 business days. When I picked them up and asked why I never got a call regarding his glasses they said they were sent back because they did not meet their standards. No courtesy call at all to notify me, when I would call at least every other day and was just told they weren't in for pick up. Very disappointed with this clinic. Never again! read more