Roberta is extraordinary! My son broke his glasses and needed them repaired as soon as possible for…read morea tennis tournament. I walked in without an appointment and Roberta repaired the glasses within 10 minutes. As far as expertise and customer service, I absolutely recommend Roberta and Old Town Optics Optometry! In addition, I noticed that they have a wonderful selection of glasses and sunglasses. I'll be back soon for glasses and/or repairs!

This Dr Wilamart. Is not only beautiful inside and out but very knowledgeable, caring, friendly and…read morevery patient. Her staff is amazing very professional awesome customer service provided. I review many locations throughout the Coachella Valley and get over 100,000 views weekly, I highly recommend this place. If I could give a 10 star. I definitely would.

Dr. Stefie Ribeiro and her team is absolutely amazing. Not only is she a spectacular optometrist,…read morebut a wonderful person as well. You will not be disappointed by her care or expertise.

All aspects of the business are in unison with excellent customer service. Everyone is genuine and…read morefriendly. Dr. Stefie knows her stuff and it is so evident the more she speaks that she takes great pride in helping you.

New patient/first time visit. They are a very friendly/welcoming office. I was seen by Dr…read more Voster. He was very thorough in my examination. He showed me the inside of my eyeballs and explained everything going on with my eyesight. He even explained how my medication also helps widen the veins in my eyes to get blood flowing there. We talked about how my vision affects me at work, daily life and what type of lenses suited my needs. Dr. Voster also recommended some eye drops to help with the dryness. He escorted me to another side of the office that was where the glasses were. They have a decent selection. The person that helped me gave me recommendations and broke down costs. Overall it was a great experience, but just an FYI - it was a bit of a sticker shock with the kind of lenses I got. I got the ones where I can see far when driving and have readers for close up. Personally, I should have just got regular glasses and bought some readers separately. Lol I say consider this place as an option. They are truly a great staff with excellent services - and the costs reflect that. That may be a little more than one anticipates. To give u an idea, exam + eyeball thing + frames + lenses... I think it came out to $260 out of pocket. Mind you, my insurance is pretty great. Anyhow. Hope this info helps!

staff was nice and informative but cost could have been explained a little better…read more Went in to ask about LASIK surgery and was given an eye exam. When checking out, I was charged my copay plus an extra $39 for an eye picture, and the receipt wasn't itemized. Wish they had explained the additional cost upfront

I am new to the area and decided to schedule my appointment with Dr. Nguyen because of the previous…read morereviews. I have to agree with the reviews. 1. Easy appointment setting done online. 2. Staff was very helpful and polite - Justin and Becky 3. Dr. Nguyen was very nice, professional, helpful, and took her time with me and gave me the opportunity to ask any questions. She also gave great advice and information. 4. The process of checking me out, insurance details, payments, ordering of contacts were all done seamlessly. 5. I received my new contacts several days after my appointment. Overall, this is the place to go to if you need an optometrist!

Omg what an amazing Dentist Not only did they do my…read moreemergency dental work in one day but they also got my husband in a few months later For a root canal & bone graft So professional & pain free & reasonable pricing The BEST ! And I'm so scared of dentists so that's saying a lot ! Thank you to the whole staff that are do accommodating & kind & know what they are doing Hard to find good dentists here in the Valley but these people will not disappoint you

Bravo! Got a wonderful human Customer Service pro on the phone in less than 5 minutes! Imagine that…read morein today's dreadful contact-attempt universe! Maybe Acuity Eye Group La Quinta should train other companies all across America! The receptionist fast-transferred me to Lead Office Manager IVONN (pron. E-von) who understood my pharmacy conundrum and made an adjustment. A human thing that would flummox an AI bot. Thank you, IVONN, for your professionalism, efficiency and your friendly spirit. This made my day!

Laura in the optical department helped me with my glasses and with her expertise of paperwork and…read moreglasses, I was extremely satisfied with her great customer service. Laura takes the time to listen and goes the extra mile to make sure you are happy with your glasses. Whenever I need new glasses, Laura is always the one I look to for help because she is outstanding in every aspect of her job. She is truly the best!!

The worst service ever. I had my glasses done at this store. I was to have gotten bifocals included…read morewith my prescription. After waiting for over ten days I finally got my glasses and the frames were stretched out and they didn't add the bifocal either. When I went back to complain all they said is we're sorry about that and did nothing to resolve it. My glasses are very pricey (Tom Ford) and I tried to straighten them, They told me they were afraid to as the frames might break. I never heard such a thing before my whole life and I've been wearing glasses for over 50 years. These people are unprofessional their lab is probably worse than the service people. I would avoid having your glasses done here Even if you have the insurance pay the extra money and go somewhere else you'll be majorly disappointed like I am. I will never have any optical services done at Walmart ever again.

Selena is absolutely the best!! Knowledgeable, kind, extremely helpful and just so sweet! Customer…read moreservice is not easy but Selena just makes you feel special.

I started coming here years ago when this was Dr. Seto's office. Dr. Packard is here now. You still…read moreget a thorough exam & great experience. Office staff is always friendly & so helpful. I have to add that I've always loved this vintage mid-century office & the two eartipped kitties that can often be seen napping in the shrubs.

Dr. Packard is very thorough, knowledgeable and took the time to explain everything clearly. The…read morestaff is very welcoming making the entire process smooth from the start. I felt well cared for Lauri Scott

I have always believed that success in business is tied to the ease of doing business with…read moresomeone... That's a combination of customer service and quality delivery for the task at hand... This optical shop does craftsman level work on their classes... I recently no longer have need for my prescription so I took my favorite frames to them to exchange them for regular sunglass lenses of varying darkness and shade... Everything was delivered in timely manner for what I considered to be much more than a reasonable price... The people there are very friendly and pay attention to details... I'm recommending them whenever I can...

This fabulous business serves as a reminder of what we have lost with the chainstoreification of…read moreAmerica. Steve and Carla are honest, experienced, organized, knowledgable, and fun to talk to. I have a pair of beloved plastic frames that both my optometrist's office and Walmart said could not get new lenses, due to age. I ordered some RayBan frames and took them and my prescription to Affordable Optics. Carla said, "I like the ones you're wearing better." I said "Me too!!!" and told her my tale of woe. She literally said, "Pffffft." They easily put new lenses in the old frames. I have since had two other pairs of glasses made by them--both with vintage frames. I cannot recommend this place highly enough. They really should be called Luxury Optics.

Jacquline was amazing throughout the whole process. Everyone there are very helpful and kind! The…read morequality of the work is great and the glasses came in time. Come here if you need glasses or eye care!

I could not get an appointment with out giving all my personal information address, birthdate ,…read moreMedicare number etc at a call center! I called the clinic directly and Jessi who answered the phone was extremely rude and condescending. Not everyone likes to be sarcastically "honey"! Even after I explained I was not comfortable giving all the information at the call center, and that I would be glad to come in and fill out forms and ID etc after I got there! They don't even have a digital (secure chart like a my chart either! ) ! It's too bad, I'm sure the doctors are good and nice but people like Jessi and the call centers turn potential patients away. I'm going somewhere else.

Sandy totally bailed me out. I was stranded in Palm Desert without contacts and she quite literally…read moresaved the day by providing me with a set of trials. They went above and beyond expectations, which translates to how they treat their clients. I can't recommend this optometrist enough!!!

My wife and I were on vacation. I was able to break and damage two pairs of glasses. I had 4 more…read moredays of vacation left and needed help in a bad way. I found AO on yelp, reviews were good so I stopped in. I'm glad I did. There were able to fix my damaged glasses and gave me a referral to fix my broken pair. The staff was great. I highly recommend them.