Worse costumer service It is a waste of time Don't go Very unprofessional Expensive also read more

I just wanna rate negative zero the CV Optometry at 82227 ,highway 111 ste B2 ,indio 92201. Earlier May 28,2026 around 3::10pm , one of their staff in the FRONT DESK , i think need to attend SEMINAR, Because she charged me $39.00 for eye picture ,supposed to be nothing to. Be Charged me and she insist that i need to charged $39.00 and i asked her is that necessesary she said YES, the doctor need to that. . and i said ,hold on i need to call the IEHP Office and she said if you call the IEHP im Gonna cancel your appointment ,because there's other patient coming blah,blah,blah, I said ok. Just set me an appoint.ent next time I said. And then she said again ok if you wanna call IEHP Office its OK you can call ill wait you she said ,but she never told me that only 10 minutes to gave me to talk my office . So,lets continue what's the story happened so i called the IEHP I was outside of their infront door talking to the IEHP on the line ,when i was done talking on the phone i went inside of the CV optometry ,I told her I just talked to the IEHP just now ,and I haven't done talking yet she suddenly told me ,I canceled your appointment , because I gave you 10 minutes only, ,and I said to her you never say 10 minutes only and she said I was checked you outside your not there , I said I'm outside of the door ,infront of the outside door ,why you said im not there. Ok i said it ok you cancelled it. But why you charged me $39.00 for eye picture and she tell a lies , she changed what she told me at first before I called the IEHP office . She's super lair. She insist that she never charged me $39.00. And she said its up to me to pay $39 for eye picture and she said yes ,hello I never say yes to me $39.00 ,I said I need to call the IEHP to asked about the charged, because I knew already before I went their at CV Optometry I clarify the IEHP About what covered and I also asked the CV optometry in indio if there any. Charges the woman said NO, Why one of the staff in the FRONT DESK i dont know her ,i wish i knew her name ,she charged me $39.00 dollar , she knew my PLAN is IEHP. Plus her customer service its not good ,I don't like her service ,plus she's not Honest she's a Big Lair. I DON'T RECOMMEND THE CV OPTOMETRY IN 82227,HIGHWAY 111 ,INDIO 92201. read more

The optometrist seemed in a rush and didn't show my prescription results. Do not recommend

I had quite an experience with this office. I went in with my kiddos. The staff that took them in first were great, the doctor was amazing. She took her time with both. Explained to me in depth what they both needed. My oldest was recommended contacts and my youngest additional testing. So far, good. BUT THEN, we go to measuring, choosing the best pair of glasses and the customer service went out the window. The staff that was helping kept on pushing it to buy them an extra pair, expensive ones, add so many things. Which I told her multiple times I was only getting what my insurance covered for them. As a single parent I can't afford more than one pair and add on's, unfortunately. She was rude after that. Very dismissive and when I asked for a copy of their prescription to browse on contact prices. She snapped and said "Why would you order them online?", I replied, "Miss, when did I tell you I was." I was baffled. I went home called my insurance and thankfully my insurance confirmed it was covered but I went to another optometrist. read more

Worst customer service !!! I want to give them negative zero stars !!! Came just to pick up contacts And had me waiting an hour after constantly getting up to ask why others were going before me And they stated because of appointments when in fact they called me to pick up contacts and I didn't need appointment for pick up read more

I've been coming here for years and have never experienced a problem. The staff is very friendly and knowledgeable. I'll continue to do business with them. read more

The manager called me to apologize for the lack of communication regarding the change in ownership of Desert EyeCare Center to CV Optometry. She also agreed to mail my glasses per my request at no additional cost to me due to the inconvenience caused by delays in service at the Palm Springs location which resulted due to the ownership change. I was also provided the additional 10% discount not provided by Desert EyeCare Center at the time I ordered my new lenses. Although this ended in a satisfactory resolution, I have no doubt this would not have happened if I had not posted the poor rating on YELP, as the manager requested that I update the review. I still can only recommend using this service provider at your own risk, since the manager informed me she only called me due to the poor YELP review I had posted. read more

My son and I were seen by Optometrist Tyler Horton he was incredibly friendly, very informative, and patient. He made sure my son was comfortable and included me every step of the way. I would definitely recommend his services. Now a days great customer service is difficult to find. He gave us various options for our glasses. My daughter was seen by Optometrist Marian Pishay, She was very sweet and helped us understand the change in her prescription. She also gave us multiple sources to help ensure her vision issue wouldn't worsen. Very friendly and professional. The office staff is super nice ! Our appt was very quick. I am not kidding. I dread having to attend Dr appts, especially when we have to set up multiple at once. Some places schedule you at one specific time, and hours later, you are still there. This was not the case here ! Quick, efficient, clean location, very nice and polite we weren't just another patient! They cared !!! We will be returning and recommending for sure ! read more

Coachella Valley Optometry - Eyewear & Opticians Near Me - Indio, California

Again Im here For a Follow up appointment with My Son And it just makes me take the time to recognize Dr.Horton Dedication with his patient. As we walked out after seeing Dr My son tells me "Mom he is my favorite Dr he is the best Dr in the whole entire world!" read more

The ladies up front were attentive and welcoming, the ladies in the pre screening area were just as helpful and kind. Dr. Horton was informative and engaging to my children and I. As we checked out, we weren't left hanging and were taken care of promptly and efficiently. read more

We love Coachella Valley Optometry and highly recommend. As longtime clients, we have received excellent care for ourselves and our children. The doctors and staff are caring, throughout, knowledgeable and kind. The office is professional, respectful and efficient. We trust them with all of our eye care needs and rate them a 10/10! read more

The staff is great along with Dr Horton! I am happy to say I did have an issue and the office manager reached out to me! We were able to work things out, which is great! I have been a long time customer of CV Optometry and the fact that they were willing to listen to my issue and do their best to rectify it. I will continue to go there in the future for the long-term. read more

Great staff... Very professional people... Can't wait to pickup my bi-focals,when they're ready... They're a God-send... read more

I have a feeling that these people get a commission out of the glasses they offer. The prices are ridiculous!!!! Then they try to finance them by offering ridiculous limit amount. Not once did they offer the glasses that are with the insurance program. I had to beg to get to see their wonderful rack of five or six glasses. I should have just left with my prescription. AVOID THIS PLACE LIKE THE PLAGUE! -Ms. Bamboozled read more

While the ladies at the front desk/reception were not the most welcoming, it was quickly 'recovered' by the staff performing the exam(s). Particularly, Dr. Horton was amazing. He was very informative, patient, and caring. Rather than just waiting for questions, he elicited questions and provided a great, thorough response. Great clinical team! read more

I would highly recommend CV Optometry, I've been dealing with a painful left eye since all through out August 2024 and Dr.Horton helped me out through my journey. I can say my left eye has gone back to normal. Dr.Horton knew what I needed to treat my problem, very positive, skilled, professional and helpful individual as for him if you need to get treatment for your eyes. Also not to mention Griselda from front desk she's been helpful and a very positive employee here, helped me book my appointments with a smile without any problems. Sadly I couldn't get any of the other employees names that worked in the back checking the pressure for the eyes shout out to you women very helpful with a smile and positive attitude and made sure I was feeling ok. Fantastic staff overall. They should get a raise personally. read more

I had a great experience bringing my two kids into Coachella Valley Optometry for their first eye check up. Great care was shown to them with friendly faces and interactions to match! My kids said they "love" their doctor (their words-- thanks, Dr. Horton!). We were blessed by the whole team from the front desk, to Dr. Horton, to picking out a pair of glasses with Diego. Thank you, CV Optometry! read more

I have been a patient here for a couple of years now and have always enjoyed my visits due to the efficiency with how everything is done. The staff and doctors are very delightful and are always very quick to help explain things you need help with. The appointments are really straight forward and run really smooth with everyone doing their part. Dr. Ann Le is amazing and always very kind when I see her. She is one of the main reasons I like to continue to come to CV Optometry. Every time I see her, she goes through everything going on with my vision and explains everything with great detail to help gain a better understanding of it. She is also really great in addressing any of my concerns that I have and helping me feel comfortable. She always answers all my questions regarding my vision in the future, and what my options look like, in regards to LASIK. Overall she is really great and an amazing doctor. read more

I have been going to CV optometry for years. myself and my four children. we have had the pleasure of having Tyler Horton as our optometrist. He is very professional , explains everything to us in depth, and answers all of our questions we may have. The one thing I can say that i am most appreciative of , and the reason why i will not go elsewhere for optometry needs is that I have a child with autism and he is also non verbal , not only did Dr. Horton remember him but he always makes it super easy and fun for my son to feel comfortable to get his eye exam done without my son feeling overstimulated . I love bringing my whole family here . I've developed relationships with Griselda and Sara as well and they are just as amazing! They always ask about the kids and ask how my son did with his exam, I definitely feel the compassion of all of them. I'm very satisfied with our services at CV optometry read more

Dr. Brasfield has a wonderful team that makes you feel welcome from the moment you walk in the door. They have a very efficient operation and wait time is very minimal. I met with Dr. Lee again this past visit and she was wonderful- always listens to my concerns and answers my questions. Prior to coming to Coachella Valley Optometry about four years, buying eyewear was a necessary chore for me. I never had anyone help me choose glasses that were flattering on me or fashionable. However, after meeting with Crystal to try on eyewear she picked out for me it's been a wonderful new experience and I love my glasses! Coachella Valley Optometry, Dr. Brasfield and her incredible team are the best and you won't be disappointed. I will never go anywhere else and highly recommend! read more

The people in here are actually very friendly... The only thing that was not good was the weight as well as the location was hard to find... Not to mention the glasses that they have in there are meant to be discounted but they're actually double the price of Costco... All in all... Not my favorite place to go unfortunately. read more

The staff is awesome but the bad part of this place is the long waits just to be seen by the doctor they first do Your eye exam and that move very quickly. But the wait after is ridiculous even if you have an appointment you will end up leaving two hours later. They should really consider working on time management read more

The girls up front are Very Rude, even ruder to WHITE PEOPLE.... takes forever to get any answers. Dirty all speaks Spanish this is America its not nice or right. Very upset. No one is in here and they won't give me my glasses. read more

Super bad service since they've switched over. It took a while for the effects to get to me but it's finally happening. My last visit I was charged a few additional fees so I can get a "backup" pair ordered if mine break no questions asked I was told. About $150 two separate charges Now my glasses are about to break and I made an appointment waited and finally got in. Sat down with Sara and that's when it got difficult. She went back and forth on whether "my insurance paid for it" or to make another appointment for an eye exam and retina photos again? So I can repurchase a new pair. It's only been 8 months since I've last been here so it didn't make sense to me and refused and I requested just the frame that I paid for last time she said no I didn't pay for that. She said I paid for consultation and frames which added up to $150? I asked for a description of my charge and she said "I wasn't there" very sassy so I just asked for a printed out receipt and she said go outside they'll take it to me, it was about ten minutes until I went and asked for it so they gave me one for today with $0 on it when I asked for the last visits receipt. Finally, I got my last visits receipt and have the activity for 2 payments of $150 together with no notes or activity/description text in it? I was told it was a charge for frames by Sara but went back and said she wasn't sure. On my printed receipt I have a separate charge for frames of $171? Plus another one for $122 with no notes activity or what I was charged for? Make sure you're getting receipts with details or better to just stay away from here. read more

Coachella Valley Optometry - Eyewear & Opticians Near Me - Indio, California

came to cv optometry for a schedule eye exam, when i arrived they were confused on what i was here for, i informed them and they weren't very helpful, i had to wait another hour n 30 mins for them to fit me in when originally i had an appointment scheduled, front desk and team were not helpful in any way nor was the manager, i came for an eye exam, i did not plan to wait an hour and 30 mins more to get seen. they didn't apologize for the inconvenience, made it seem like it wasn't my fault, unfriendly while talking to me, came off as passive with their responses read more

They're always too busy to take you in. I requested an appointment and showed up to get my glasses yet they still didn't take me in because my REQUEST was never an appointment. They definitely need more organization when it comes to requesting appointments. I've been without glasses for a long time but they don't care. They only care about money. read more

Coachella Valley Optometry - Eyewear & Opticians Near Me - Indio, California

First time back since change and remodel. All the staff here has been courteous and professional. My new optometrists is Athena Brasfield. Very happy with whole process!! read more

And also when you do call the office phone number it states the hours so I think that's where it should be changed because most people are going to call I don't do social media I'm not gonna check Facebook to see what your hours are. read more

Coachella Valley Optometry - Says 9:00am. Still waiting. ....9:47 - Eyewear & Opticians Near Me - Indio, California

Muy mal servicio de las personas que atienden enfrente unas te quieren vender los lentes a la fuerza y la resepcionistas muy mala actitud

I have been coming with my family for annual check ups for a long time. I already know it will take a while but they have a variety of frames. Cielo was very helpful in explaining our coverage and we were happy with what we picked. read more

This is one of the most crowded and unprofessional eye exam offices I have been to. I called in and was told that walk ins were welcome. When I arrived the entire place was crowded and there were several children screaming and running through the store. I was told they did not have time for any walk ins and made an appointment for the next day. My actual eye exam went well and the doctor was professional. When it came time to actually pick out a pair of glasses I realized that every single pair was locked in on the shelves and you needed one of the employees to unlock each pair to try them on. This is the first optometrist office I've ever been to that has their glasses locked up. The store was completely overwhelming and there was no opportunity to just try on glasses in an enjoyable manner. I decided I did not want to buy glasses from this location as the experience was completely awful. The woman helping me refused to give me my prescription, until I insisted several times. This by the way is illegal. I will absolutely never come back here. If you want a pleasant experience picking out your new glasses DO NOT COME HERE. read more

This place gets VERY busy, so expect a month or two to get an appointment. Other than that, all good things here. Staff is nice and efficient. Clean office and up to date technology. Dr. Zaw was very informative, polite, kind and she has a passion for helping her clients. Thank you! read more

My 6 year old said he was seeing spots and we called Dr. Brasfield to ask what this could be. She encouraged us to come in and made time on a Sunday morning to see us. She was FABULOUS . The eye exam seemed like an adventure to my son. She was positive and resourceful and made him feel at ease. He actually loved the whole experience. Thank you, Dr. Brasfield for making today so easy. Our entire family will be using your office for future appointments. read more

Lupita is so great and made me feel comfortable thank you so much... U have a great spirit about u.... Keep it up plz.... People and parents need u..... Thank u for ur service... read more

Steer clear of I went in despite the comments, I had seen on yelp and google only to have my time wasted. I waited about 35 min for a quote on price only to be told by an other employee doing paper work it would be bout $50 more then stated at the start by her coworker right next to her. I was on a time jam and decided I would pay the even higher then normal price because I was guaranteed excellent quality. I pay and am told it will be 2 weeks or even sooner. I go home look at the receipt only to see my claim ticket has the wrong number. I give it a few days and call to even make sure they have my number correct . 11 days go by nothing !! 13 days go by I call and a person says it's because of my private insurance "the delay" hence I payed cash!!!! No vision coverage. Day 14 Call again they say they haven't even been fabricated . Day 15 I call in to see what's the hold up.. another employee tells me just to keep calling everyday. Finally fed up, I call again and say I want to cancel my order and I need my frames and money back. They say I already had a service ticket in and they weren't sure why I didn't get a call back. They say they will make another service ticket and note that I'm on the way to the location for my refund. I arrive to the location only to see another customer in tears because an employee broke her glasses! The lady next to the employee who had done that had no sympathy or customer service and blankly lifted up a laminated paper she had signed before and said she wasn't responsible for the glasses. The customer left in tears they did nothing to help her. As I waited in the waiting room I sadly thought don't tell me that's the manger who I'm waited to talk to ! Guess what it was ! Just like before she had no intention in helping me at all. She tried any way she could to keep my money. Even said they were already fabricated. Which I knew was total bs because I call everyday and nothing !!!! Then when she knew I wasn't leaving with out my money back she said I would get a refund but she wanted to take a fee!!excuse me but no I want all my money in cash because she even brought up wanting to pay me in a check. She didn't give me the owners number like I requested and I didn't even get my frames back now I gotta wait idk how many more days For them to get returned back. I literally argued for my money back for 30 min!!! The sad part was the same employee dropped another customers glasses on the floor in front of me and picked them up with out a care and threw them in the box ‍so disappointing to see she has no lack of care for her customers eyewear .Smh Maybe the manger should of checked the cameras like the customer who left in tears requested she do! Won't be back here. I have 3 pairs of frames that needed new lenses . I rather go elsewhere and I'm glad I only tested them for one frame because I doubt they would of gave me a refund for them all !!!! 'When you own a business you have to be involved in all aspects , even though I know first hand it's tedious. .when your not your employees don't hold up your standards.' "" Updated went in to get my glasses only to have my husband get off and wait more then 30 min and them not to be able tell him to honestly they can't find my glasses because they are locked away and don't have the keys !!!! I called again and guess what the employee of course can't do anything and of course refuses like always to give owner information! "" I've wasted more gas coming here for my glasses in the past weeks then what I paid for my other frames to get don't somewhere else . It's time for the BBB to look at this location closely. "" read more

WOW! just, wow! Let me start by saying Thank You to Susan, Linda, Joanne and Dr. Phan! I was blown away this time around by the attentiveness and attention to detail by Susan, Linda and Joanne. I was greet right away and little wait time and over was in an out in a matter of 30mins or so. Susan reached out to me right away, explained the situation and was very informative and answered my questions to further clarify. Linda was extremely easy to work with and was flexible working around my busy work schedule and managed to schedule me in at an appropriate time that was best suited to me. Joanne was awesome when it came to the training and explaining the "ins" and "outs" or applying in the contacts and was really knowledgeable. I greatly appreciate the turn around from the last encounter I had. On a side note, I wish I could have requested additional trial contacts. I currently ran out leading up to the follow up, but no worries my contacts have been ordered and in the meantime will have to resort to using my glasses. Overall, I want to thank you all for your hard work and dedication to customer care. read more

Took my prescription in for glasses. Two weeks later picked them up. That was June 15, 2018. My insurance covered reading glasses, but bought my distance glasses. My reading glasses were the thick and horrible quality that scratched so easily, but when I used my distance glasses, I can't even see out of them. I finally took them back on November 20, 2018 they looked at my reading glasses and said they were scratched and since I bought them last June, it was too long of a time to get a replacement , so of course had to buy new ones for $150.00. As far as my distance, they wouldn't do anything about them. I went down to pick up my new glasses and could not see to read, so I had to take them back again, only to find out they gave me the wrong prescription, and actually looked at me like it was my fault. They replaced with the right prescription, but they look bent and very poor quality. Tired of having to fight to just get what I paid for. They did replace my glasses, but I had the same problem. These glasses were actually bowed when I looked at of the side. I have now gone to my regular eye Dr and wow what a difference. I finally have a great pair of glasses that don't make me dizzy. I also bought distance glasses from this company that I never have used. Can't see out of them when I'm driving. That was another $100 plus waste of money, which they should have given my money back. read more

There service for waiting long periods of time on the phone is so horrible I left my name and number early in the morning couldn't get no call back they said they would cancel my apt if I don't call back. I love the people there but on phone it's just not it. read more

They're over booked and take forever but if u have time to wait when u actually get seen to be doc is helpful and nice the front desk staff r willing to assist u in picking glasses read more

Took my sons glasses for adjusting, they smothered some glue on it and told me i was responsible to buy a new pair which my insurance covered thank god. But joann let me know i should of sign a waiver and they forgot to give it to me. How am i responsible for them being sloppy and mistake my sons glasses for someones else a family of 5 will no longer go their. Ok spoke to cynthia she and she fix everything thank u will b going it was a miss information read more