This place is Absolute Outstanding!! The staff is professional caring and truly goes above and beyond for thier patients. I was treated with kindness respect and exceptional care from the start to finish. One of the best experiences I ever had at an eye clinic. Dr. Steffanie Wilamart is the Absolute best doctor ever!! I highly recommend this place. read more

Old Town Optix Optometry - My weekly reviews throughout the Coachella Valley - Optometrists Near Me - La Quinta, California

The other day ..., I walked into this business ... without an appointment and I was greeted with a smile. I was looking to reshape the sunglasses I just purchased ( from another store ... not this one ) and the people that work here were so kind to help me. Minutes later everything was adjusted and sitting over my ears much better. I will definitely come back here and shop here in the future. read more

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Roberta is extraordinary! My son broke his glasses and needed them repaired as soon as possible for a tennis tournament. I walked in without an appointment and Roberta repaired the glasses within 10 minutes. As far as expertise and customer service, I absolutely recommend Roberta and Old Town Optics Optometry! In addition, I noticed that they have a wonderful selection of glasses and sunglasses. I'll be back soon for glasses and/or repairs! read more

Everything went well from check in to my exam and updating my prescription. Brittany helped me. I had some Tiffany frames I wanted to update with new lenses, I had broken frames, they swapped my sunglasses prescription into new frames and put together new clear glasses. They had gorgeous frames to choose from, if you need frames. Highly recommend. read more

I will never go back to this store .They will say they take your insurance and then charge you individual up charges above what's covered to make it worthwhile so for a standard pair of frames and lenses they charged me a 100 dollars and then the frames broke and I brought them in the first time and they fixed it and then when I brought them in the next time 3 weeks later they wanted to know if I had insurance on breakage .A reputable store would have replaced the frames .It is better to stick with Costco as they have a guarantee no questions asked and replace your frames and smile .Avoid this shop unless you live to spend hundreds of dollars . read more

very expensive pair of glasses and I used my old frames! more than double what would have paid at Costco! I thought they could help with my prescription but they didn't! made me pay more for prisms when they said it would not cost more! read more

We are from Toronto and my glasses had a broken nose piece. I stopped into this Optix place and at NO Charge they fixed it in minutes. Service is still out there and I would recommend them!! read more

We were in town visiting and forgot contacts. Roberta was so helpful! She worked with us to get some replacements. So friendly and helpful! Saved the day for us!! read more

Very nice and friendly staff in a very good area. They helped me with my contact lenses right away.

Absolutely the worst experience we have ever had with an optometrist. Buyer beware - this is not a local company, though it looks like it. They cannot solve any issues without going to "corporate", whoever that is. They 1) billed the wrong insurance without our consent, never using the proper insurance 2) collected $795 from us without providing anything more than an eye exam, and 3) have yet to refund us for the their mistakes. The manager is absolutely incapable of problem solving, never said sorry and poorly handles the mistakes she has made. We now play the waiting game for them to reimburse us for their error and they have told us they have no idea when we will receive a check. The optometrist is great, but the staff cannot handle the simplest of tasks. Do not select this vendor if you want a good experience. Just another big box company staging to look like a small, boutique. read more

I was out for the weekend and forgot my contacts. Joanne was incredible to take an emailed RX from my optometrist and give me trial contacts free of charge. She was super responsive and gave amazing customer service! Would highly recommend! Thanks for helping me in a pinch! read more

Roberta and team are the best! Great store, great selection, and incredible customer service.

Everything went well. From the girls up front o the optometrist, they all are very professional and knowledgeable.

They helped me repair a pair of prescription sunglasses that I had somehow managed to crunch. The situation looked hopeless. I can back an hour later and the frames and lenses looked as good as new. Saved me big bucks. Everybody in the was courtesy and happy to help me. If I need any future eye exams or frames, I'm returning here. Class operation. I wish i knew the names of the women at front desk that helped my out in such a friendly manner. But a shout out to the entire staff Thanks again read more

so nice to find a wonderful optometrist in our small town city of La Quinta. We LOVE them! everyone is so courteous and kind, your appointment time is pretty much etched in stone and recently I was able to get an appointment within hours for an issue I was having. Love Doctor Dr. Steffanie Wilamart! They were recommended to us by 3 different neighbors, highly recommend them!! read more

The staff is so friendly and helpful. I had an issue with a rebate for my contacts and called and Kelly went above and beyond to get me a code I needed. Start to finish the staff is helpful. Roberta helped my son with glasses and he is very happy. They have the best frame selection of anywhere in the Desert! Very pleased! Thank you all. read more

They saw me right away. Very friendly staff, and the doctor took a lot of time with me.

I needed an eye check, so instead of Costco I made an appointment with Old Town Optix yesterday. What a pleasant experience! The eye examination took about 1 hour, they were very attentive, precise. Especially the doctor, she went through everything, explained all the test results. The only problem was, she found cataracts in both of my eyes, so probably I'll have an operation..She promised to send the test results to Kaiser, so I can get it done hopefully soon. I also looked around for glasses, incredible selection, beautiful displays, well designed, organized. Parking is excellent, I love Old Town shopping, restaurants, this is a hidden gem, very relaxing experience. read more

Roberta save my day and my vacation! Came in with broken glasses and she fixed me up and got me on the way in less than an hour. My glasses look better after she fixed them than they did before they broke! I'm impressed and so grateful. read more

From start to finish what a wonderful experience. Doctor was thorough and so professional . Front desk and all their techs were friendly, professional and so kind. I will recommending my friends and family. They also have a great selection of frames. read more

I love Old Town Optix (near Stuft Pizza). I loved the peronal attention, good advice, and my new stylish glasses at a surprisingly budget friendly price. I was long overdue for a complete eye exam and I dreaded going because I knew that my vision was getting worse (I couldn't see the letters clearly when watching Wheel of Fortune when Mom came over for dinner). Staffed with a very kind Optometrist and friendly Opticians, and support team, they work together really well to help you. No upsell pressure. Peeking inside at the lush, spacious sales floor where I spotted eye-glass frames I wanted, I was sure that Optix would not be in-network with my vision benefits, which usually meant being banished to a frenzied big box store or large chain. HOORAY my vision benefits show full-service Optix "in-network". What a treat to be in a nice, quiet, stylish, full service eyeglass emporium. I was so impressed with the very kind and insightful optometrist. He spent a lot of time with me. He asked questions that showed me he was listening. He made me promise to come back in a year. Special thanks to Roberta. I will be back as promised. read more

I'm in town for a wedding and forgot to pack my daily disposable contact lenses. After calling several practices, Old Town not only had the lenses I needed, they were so kind and courteous! They saved my weekend! read more

I took a fall near downtown La Quinta recently. Among other things, my glasses were damaged...a lenses came out and the frame was damaged. We were near Old Town Optix and Optometry and walked in. They could not have been more sympathetic or helpful. The optician was able to get the lens back in the frame and make an excellent temporary repair to the frame that has enabled me to wear the glasses until I can get a new pair. I was taken care of immediately and there was no charge. These folks went way above and beyond to help me in a moment of difficulty and I am greatly appreciative. Highly recommended. read more

Such a pleasant experience! The doc was fantastic, very thorough and friendly. The front person was great. They don't double book, so the appointments were right on time and very relaxed, not rushed at all. There was absolutely no pressure to buy glasses or contacts from them. LOVE Optix. Thanks for being here for us! Those negative reviews can't possibly be for this optometrist...I'd assume those reviews were meant for another. read more

If you want high-quality, on-trend frames, this is the only place to go in the Valley. I can't say enough good things about this place! Firstly, Roberta is amazing!! While the frames are the best in the desert in terms of style..., without Roberta's expert help I'd not have been able to pick out the right frames for me. Also...I never get the right Rx from my ophthalmologist so got my Rx reviewed by the doc/optician there. She did a perfect job adjusting it so the correction fits like a glove. Then, Roberta did a masterful job of measuring and positioning the lenses (progressives) so I no longer need a separate pair of business/computer lenses. I have a long neck, so typical adjustments cause neck and shoulder strain. All three--yes, I bought three pairs of glasses from OTO&O!--are perfectly comfortable at my computer and all day long. This place just improved my quality of life out here in the desert :) read more

Old Town Optix Optometry - One of the 3 gorgeous frames Roberta picked out for me! - Optometrists Near Me - La Quinta, California

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I'm so glad I found this place, Dr Almanaz, took his time to explain everything in detail. I have never met a doctor so kind and happy to do his job. Excellent customer service, friendly and responsive, they were very attentive and professional. I can't say enough good things about this place. Definitely recommend coming here. Thank you!! read more

Thanks for fixing my glasses today!! Great service and very pleasant tech!!! Highly recommend this establishment!!

Called in to find out if they're accepting new patients. They are, which was exciting news, until I found out they don't accept Medi-Cal health insurance. Then it became very unfortunate news. Kelly, the lady whom I spoke to on the phone, said that they were "not set up to accept that insurance." I wonder what it takes to get set up and why it has not been done yet. I was looking forward to experiencing the top-notch service most of the other reviews claim to have gotten at the only location within 5 miles of my house. Anyways, my experience "could've been better" as Yelp says. read more

Excellent customer service. Friendly and responsive. Listens to your needs and patient with ensuring that you are 100 percent satisfied and comfortable with eye health needs. The store is always neatly organized and location is convenient. read more

Everyone is greeted with a smile and ultimate customer service. I lost a screw in my sunglasses and went in to have it replaced.which was done at no charge even though I hadn't purchased them there. A stellar review is my payment for this wonderful business. read more

The team at Old Town Optix are vision and service pros. I had an emergency glasses repair need and they stepped up and fixed my glasses within 20 mins, without a reservation or bothering other important customers. Can't wait to go back with future vision and glasses care. Mike read more

Traveled one hour to get here. Worth the trip! Advice on frames, fit and service is outstanding. Bob is bringing a smile to my wife's face as he helps her with updating her current prescription. Two pairs of glasses, one pair of sunglasses, all of which fit her better than anyone has in some time. Everyone working here is terrific! read more

Old Town Optix Optometry - Optometrists Near Me - La Quinta, California

After 3 months of trying and failing to get my new lens into my favorate Silhouette frames, they failed. The lens were too thick, the perscription was wrong twice, the first perscription was wrong had to redo exam again #4. They took the lens from the frame and said get lost. Now I have no glasses. They damaged the right temple, pulled it into 2 pieces. Change the nose picece to a different color & bigger without asking. Three (3) months to get lens and nothing. Worst service ever for a store in a high class La Quinta area. read more

I live near Old Town and I have seen their wide assortment of fashionable glasses displayed in the windows. My husband and I just love the staff as they are extremely knowledgeable about our vision insurance as well as knowledgeable of frames and how they affect your looks. We never have to wait when we have appointments. 5 stars all around!!! read more

My family went to Optix of La Quinta for years then it moved to Old Town. My family continued to use them even though as a Palm Desert resident it was a bit of a drive. Unfortunately, when my eighteen year old was getting ready to to college in Canada she went to order her contacts on August 17 and they never told her that if she waited til sept. they would be covered by the insurance. Very unfortunate and bad buisness. read more

Super super thorough optometrist, and very very welcoming and patient staff. I've been happy here for a few years now and I mainly love how warm they are. They also follow up with you to make sure you're happy with your contacts or glasses (I have both). read more

Am so happy to have our "Old Town" Optometry with Dr. Almaraz. I have been a patient of his for decades...! And I grew up working for my grandfather who was an optometrist. During my high school summers I worked as his "receptionist" - so I got to know about optometry at an early age (plus I started wearing glasses way back then.) Anyway, all that history just so you know I have some "experience" in that world - and Dr. Almaraz is the best ever!! read more

Vacationing in La Quinta and had a sun glass emergency. They repaired my glasses promptly. Beautiful shop with great staff. Highly recommended read more

During COVID I was afraid to do basic need stuff but I really needed new prescription. These folks really made me feel safe and cared for and the bonus is the glasses are great read more

I came here for my first appointment for my husband and I. I was not greeted by Kelly when entering and there was NO customers inside. I had to greet her. She called that morning to tell me she can't find my eligibility. They had my name spelled completely wrong.... then I get to my appt at 9:10. When booking the appt. I was told by the person who spelled my name Kami, that my appt is at 9:30. Wrote it down in my calendar. So I am thinking I am early when arriving at 9:10. Kelly proceeds with an attitude...still not saying hi or good morning.... her first words were your late. I will see your husband who's appt is at 9:30. I told her if I can't be seen we won't be seen today. She said you are late and I called you this morning. This was horrible. I came to get 3 pairs of glasses. Won't ever come here again. When I called to get Kelly's name and ask for the office Manger to call me the lady who answered was also rude..... read more