Super bad service. I think the lady is kind of manager level or supervisor. We are paying for the bag, she just stop to teach another sale on how to use system just leaving us on the side like waiting for my boss back. When she back to us, I just asked that the price is seems different than I thought, then the magic happened. She said I need put it back if you are not going to pay for it. What? I feel like my PHD professor won't let me graduate!!!Don't understand read more

Customer service is Terrible. Even though they can find my purchase in the system they say it's not working and I can't get the refund on a return even though I am within the return policy limits. The manager says it can take an hour and a half to find an answer. So I wait patiently, walking around the mall and I come back. And there's still no answer about refund. I am offered store credit. No thanks! Two hours into coming here I feel like I'm being held hostage at the mall. Finally he decides to processes it as a transaction without a receipt. Why wasn't this done at the start?! read more

Every time I come here they are really friendly and out going. I guess it's because of my cute lil girl. Lol. Hahaha... They are always try talking to her. Violet was very helpful. I told her I would return because I didn't bring my coupon but she told me she would just look me up in the system. So I wouldn't have to go home and come back. I thought that was cool! $100 off any $300 purchase, now that's worth it! I have sooo many bags but I haven't bought anything recent, I think it's about time I treat myself! :) read more

[ALL CHINESE SHOULD STOP SHOPPING HERE]The asian sale representative is ridiculously rude, and racist. I was there to make a purchase. She did not welcome me. When I pay for the item, she did not even look at me. Other people are nice. That asian girl gives me a bad face all the time just because I am speaking Chinese with my friends. I bet she is a Taiwanese. I am a young asian professional working for No.1 social media. I just don't understand why she acts like this. She should be fired. I am proud of being a Chinese. All Chinese should stop shopping here. read more

Bought my purse there sometime last year. Pretty nice lady who worked there that day. Good service.

The store clerks are super nice! I love to browse through the collections and the staff is always ready to answer my questions. The store is small but always clean and tidy. I always enjoy my visits. read more

One star for the recent wave of hiring rude employees who seem to be bothered to handle any transaction that isn't an immediate sale (ie repairs or exchanges). I'll refrain from making any further purchases at this location unless I'm helped by the friendly manager who's been there for years. Only at such time will I again consider this a five star location. read more

Great service from Coach. You can argue about the quality and style of their products but I've been impressed with their service at this location as well as the outlet store in the Great Mall. They didn't have the color of the item I wanted and ordering at the store it was a breeze. Plus, they ship to your home at no extra charge. Regardless, I wanted the item shipped to the store since I wasn't sure if was going to be in town by the time it arrives. When the item arrives at the store, they call me and I go pick it up. No fuss. Very friendly staff without all the snootiness. read more

Coach is on and off with me. Sometimes great collections, other times WTF were they thinking collections. When the legacy collection came out, my love for Coach was reignited! Coach was my first true love in handbags. Some of the SAs don't help you unless you're dressed up nice and carrying a nice bag. When I came in with my boyfriend, they were practically crawling all over us. Of course when they see a couple, they think ohh he's going to buy her something! Lucky for them, he did! That time we got amazing service. Other times where I've been here by myself, not so much. read more

If I had an option I'd give them a -5 star The service and care of this places is awful! My experience here was so uncomfortable I don't really have a desire to purchase from Coach again! For most of my adult life I've only purchased Coach purses...but I believe it is time for me to look elsewhere. In the pass they have been kind and helpful. Now everyone I've encountered has been so rude. I will no longer shop here or even walk into this store! read more

This was one of the worst experiences i have ever had in a store.No wonder they keep closing.I had one of the rudest people.He knows who he is.The experience on the phone or online was much better. read more

Hands down awesome experience with this store. On my first visit, I bought a small wallet and all the ladies there were so fantastic. The store was neat and clean, the employees were beyond polite and accommodating, and was just overall a very pleasant experience. Unfortunately I had to return the wallet a couple days later, and when I came back the same lady who helped me the first time was there and remembered me. She gave me absolutely no problems with returning the wallet and was just as wonderful to work with as the first time. I used to shop at the coach outlet at the great mall but will definitely prioritize this location from now on. Awesome customer service, can't wait to go back. read more

I love the staff here they are always greeting you with a smile and are not always following you around asking you 100 times "do you need help?" they give you space and I love my space!! They are always give you great advice on which bag looks good and which one doesn't (proves they are not always trying to make commission) I am reading the other comments and yeah I think I was also attended once my an older lady (mind you I did not saw old) and yeah she is a little pushy and tries to sell you whatever yeah just ignore her. overall I like this location read more

Thank you Coach for helping my husband buy me the best Christmas gift this year! A new purse and wallet.....and he picked out the right style for me! He asked the clerk for some help, told her my likes and dislikes and found the perfect bag for me. Thank you Coach! My last wallet lasted me since 2001 so it will be a while until I need a new purse and wallet ;) (my husband thanks for you for the high quality that lasts for years!) read more

Where most of my disposable income goes every month, gaaah. Yes wifey, you can buy that purse, which looks like every other damn Coach purse in your closet except that it has some different colored leather band on it or some shit. Oh, you want the matching wallet too?! Ugggghhh. You can find me here often, look for the disgruntled spikey haired husband sitting on the leather seats growing old and bored. You'd think with the amount of money I spend at this store, I'd practically OWN the store by now. read more

Order some stuff and told them to mail it to my home address and everything was fine. They I got a email a day later and they mailing to the wrong address, I called them to them know and I was told the I had call UPS myself to take care of the issue. So we went talk about 5mins and she can help me with it and that I had to do it myself so I call me credit card company and told them the issue and got money back. read more

I love Coach and I love going into Coach to look around even if I'm not going to buy something. Before, I didn't really like this Coach location because the Sales Associates here aren't that great. However, I've come in to this location twice in the past week to purchase my mom's birthday gift, then to do some item exchanges today. There is a new (well I didn't meet this SA till this week) SA here named Yan who is awesome. She's very sweet and helpful, but is not pushy at all at the same time. The other SA's at this location are nice, but a bit snooty and try to push you into buying something. So I've found my favorite associate and I'll go to her to make all my purchases. read more

Terrible customer service. I went in to purchase a black tote. There were 3 people at the front. A guy and 2 girls. The first words I heard were "plastic bag" out of the guys mouth as he was pointing at my forever 21 bag. No hi, no nothing. I guess because I was in leggings a tank tennies and carrying a forever 21 bag they thought I was going to steal. The girls followed me around the whole 15 mins I was in there. Neither bothered to ask me what I was looking for how I was doing or if I needed help. They made me feel very uneasy and unwelcome. Jokes on them though... I was ready to drop $500+ on a bag but not with that kind of offensive shitty customer service. I'll take my money to Burberry they have exceptional customer service and better quality anyway! read more

I have shopped at Coach in the Stanford shopping mall and in San Francisco. I am always warmly greeted regardless of how I am dressed, and offered the best assistance. Unfortunately I have never had an enjoyable shopping experience at this Coach location. I am never greeted as I enter the store. I can walk from wall to wall with out ever being acknowledged by a SA. There have been times where I am the only person in the store and I am not offered service. I find it very disappointing that I am not approached until I start to handle products. I saw a bag merchandised with a scarf and I thought it was the cutest look. I got the bag and the scarf, and I asked the guy helping me to show me how to tie it in a bow like they did. The guy asked the girl behind the counter who was thumbing through a catalog if she could show me. She looked up for a second, said no flatly and then went back to her catalog. The way she looked at me, I felt like a burden to her. I do not think I will go back to this location. I will make the trip all the way to Stanford or Frisco where the service is excellent and I feel welcome and wanted. I gave this location one star because they at least have a wide selection. read more

The lady who helped me during christmas shopping was AMAZING. I wish I got her name. I've never had so much help at a Coach store in my life. If you want to buy ANYTHING coach, I recommend this store. read more

Sometimes they aren't super responsive to seeing people walk in. However for the most part they are pretty good. My experience with a return due to damage was very professional. They took the info and sent it to customer care in FL. I'm happy that in less then the time frame they gave me a store credit was sent. I went back to spend it and got a new purse. read more

Service is hit and miss. Unfortunately it was a miss. I ended up driving all the way to Macys in San Francisco, and bought two coach purses for myself. It cost about 800.00 for both, and well worth the attentive customer service. You'd think that at this coach in Valley fair, it would be alot better in service, but I was wrong. Skip it ..I love coach purses and buy them for myself and as gifts, but will never demean myself to bad service. You want my money? Then you gotta work for it biatch! read more

They get a big fat 0!!!! They told me they would fix my bag or they would replace it... Gucci here I come! I will NEVER buy a bag from them again! read more

Shopping experience here is not happy. I think SALES ADA is not honest and has secrets at store. I hope the manager do some investigations on her. I told her I wanted a Rogue 25 bag, She gave me a similar one at first time. When I was looking at the bag carefully, I found the bottom design of that bag is quite different from the real one which is very wierd. I told her the bag had problems. She said nothing and had no reactions and brought me the second one immediatly and the bag packaging had been opened already. I requested for a totally new one. She refused me and said all the bags packaging had been opened. I can hardly believe her. The service is awful, and WE MAY have bought other bags from a COACH STORE. I hope the one in charge can pay more attention to that. read more

I can see why some people have some issues with this location, but at the same time, I had a pretty good experience. Upon walking in today, I saw three employees just chatting away and giggling. I needed some help and I was able to make eye-contact with another employee who was standing a bit further away. She was able to answer answer my questions and help me make my purchase. The first three employees I saw certainly gave an odd impression in a Coach store...but who are we kidding, it's in Valley Fair, right? read more

Mgr is polite and nice. Staff works great as a team, I will come back...

I love Coach and love to stop by this store whenever I'm in Valley Fair. I'm always satisfied with the products that I buy here and the customer service has been fair. I mean, with the weekend crowds, it's kinda hard to get one on one attention you may need when you're actually there to buy something. But they do their best and I'd usually rate them a 4. This 5 star review, however, is solely based on my overall experience there last week. My bday is coming up and he's been trying to get hints as to what I want. Since we were at the mall, we decided to look around. I'd pick up handbags through Macy's and Nordstroms, not really telling him what I want, just browsing and trying things on for size. But our last stop was at Coach and I spotted a bag. I picked it up and started walking around the store with it on. A nice saleswoman greeted us and introduced herself as RoseMary. It wasn't busy this day so I got that undivided attention both from him and RoseMary. ( I felt like a Princess...hehe.) She suggested matching items like wallets and a scarf that I could tie around without being too pushy. Once I found the right combo, he said we'll take all of it! (I seriously didn't expect to leave with the items that night, I thought I'd have to wait until the actual day of my bday!!! She mentioned that these were seasonal items and I literally couldn't put the bag down so he insisted. NICE!!!) Anyway, I used my new bag for the first time today and after a nice day out in San Jose, I came home to a personalized note from RoseMary at Coach. Basically it said that it was a pleasure to help us, and was hoping that I was enjoying my new bag (I am), and wished me a Happy Happy Birthday. I've bought many items here in the past and this was the first note I'd ever received from any of the staff there. This, making it the best experience I've had with the Valley Fair Coach yet! So, 5 stars to RoseMary (and my honey too). Stop by and look for RoseMary...she's the bestest! read more

i'm surprised this place doesnt have good reviews. i've always had great service here and they've never failed me. they always have what i want in stock. especially the shoes.... those are so damn hard to find, but they always have it and if not, they order for me. read more

Staff is always very helpful. I have bought shoes, and a purse. I bought shoes for myself. Went back and bought some for my mom. They didn't have her size. So they offered to order them and pay for the shipping. Cute purses, but I can only afford one every 6 monthes maybe. read more

This is for their customer service only.It is between a 4 and a 5. I came in looking to buy a birthday present for my friend. Anna was super helpful in helping me look for just the right thing for my friend. She was extremely knowledgeable of the products and patient with my indecisiveness. Will definitely come back again for gift occasions. read more

I had to come leave a review for Edward. I came to the store to just look at a new style that I saw online and he right away engaged in conversation with me on what I liked and didn't like in the bag. We talked through my style and any concerns I had with the bag. When I decided to get it, he went to the back to get me a hangtag to personalize it for me - he stamped it himself. The whole process was so enjoyable and I will definitely ask for Edward the next time I go in! read more

The manager Anna is a breath of fresh air. She went out of her way to help me with a bag that came unstitched. Coach always stands behind their bags. Thanks to Anna and the store manager that I did not meet. Great customer service! read more

I'm not a huge Coach fan but they do have some decent inexpensive basic clutches that I like. The staff here are all pretty friendly and helpful but they are absolutely clueless about their own merchandise. The only thing they seem to know how to do is ring up a transaction or offer to order you something. Absolutely no clue about the fabrication or construction of any of their products. read more

Worst Coach store experience ever! Drive to Stanford or Hillsdale. Filing a complaint with Coach corporate but would never step foot in this store again even to look. I own several Coach products but if this was my only experience would never buy any. read more

GREAT customer service!!! I came in to look for a very specific item for a Christmas present. The ladies were very knowledgable with their products. Lucky me, they still remember their previous collections. After a few minutes of searching, the ladies found my-soon to be-very special gift. YEAH!!! I can't wait 'til Christmas! read more

I don't know how this place sells anything. The salespeople completely ignore most of the customers. I've gone in looking like a bum, dressed up, and with the boyfriend on the arm. Every time, I was ignored, even when looking through the catalog at the store. Glad Macy's also sold the purse I wanted...took my business there instead. BTW, the coach outlets in Gilroy, Carmel, and Vacaville have awesome customer service. What gives? read more

Sales people only talk to you if you look like you have money.... they are very snobby and have horrible service.. i mean who dresses up in their most expensive stuff to go shopping? read more

I have bought multiple purses here for past girlfriends and have had a pretty good overall experience. The staff is pretty helpful and are willing to point you in the right direction as far as selection goes. Being that I am a guy, this was sort of unfamiliar territory for me so it was nice to have some sort of guidance. Would recommend this place to anyone looking to spend this type of money. read more

I just returned a bag at this store in the past week and I would have to say that some of the employees are unprofessional. I don't like when sales associates switch between english and chinese when they are helping me. Tends to make you feel less than. Unprofessional at best. read more

Bad customer services today. I always go inside the store to see what's new but today there was a very very rude lady. She seem she did not want to help me at the cash register or she was not very happy person to work.. Every time I go in the store the people who works there are very helpful but today was not the day... Very disappoint. read more