Horrible customer service. Customers are treated very unprofessionally by the the staff and Management. I would advise anyone that if they must have Coach, wait for a sale. Also note the quality of the items don't appear to be the best. read more

Service is TERRIBLE.... waited 30 mins to pay, when there were only 2 people infront of me.... cashiers see your fustration and just look away or turn around and walk away nervously.... Come on MANAGEMENT, get your chit-chat group together!! Customers come first. read more

Super clean store, organized, very attentive and personal staff, and the price are excellent. I'll buy again.

The experience was absolutely great. With everything happening with the coronavirus they were able to do a one on one shopping experience with a personal assistant in case I needed any help they were very attentive. The selection and deals were great too I was able to find exactly what I was looking for and than some. read more

Such a beautiful store with nice purses. But the older African American employer with the long haired wig was so rude and obnoxious. She was shooing everyone out of the store 10-15 minutes before they closed. She was loudly telling everyone they're closed and shooing everyone out like we were animals, with her hands waving and almost pushing people out the door. I guess she had a hot date that was more important than courteous customer service. When I first walked in the store and asked her about the sale going on, she didn't want to help me but referred me to another worker that would help me. She obviously doesn't like her job and is probably a bossy obnoxious boss and only working at Coach for the paycheck. I've never been treated like that at any Coach store. I won't be returning to the Desert Hills CA location. read more

I am writing this review for the Men's Factory store. So It's Tuesday, and I visited Desert Hills with very little time on my hands. With only about an hour to shop before hitting the road, I came here to browse after purchasing a bag from the Gucci store nearby. First off, I am not the biggest fan for buying items from Coach outlets, whether it being for myself or as gifts. Reason being Coach outlet items are "made for the outlet", and I am not the biggest fan of that. But still worth a look. Upon entering, I was really pleased by the store's easy-going atmosphere. Considering the day being a weekday, the store was hardly packed. I'd say there were six other customers and I within the store, plus the salespeople. This store had so much variety with many good deals. Too bad I am not the biggest Coach fan, because if I was, I'd be going nuts! Being a big fan of carrying "man-purses", I was pleased to see the shop had many. I found a good one at only $140, In my book a real good deal/low price! The sales staff was wonderful and really helpful. What really made me feel well was the sales associate offering me a new bag from the stockroom rather than letting me take the one that has been sitting on the shelf to be picked-up my many other people. So a few hours later I finally took time to look at the receipt, turns out I was too excited at the time to remember what the checkout lady was saying. This is my first time at this outlet, I had very little time on my hands, and I was already scoring good deals so my excitement was great. Anyway, before checking the receipt, I thought I paid $140 for the bag. I look at the receipt and saw that I paid only $75! I already thought that $140 was a really inexpensive price, then I see the bag charged for half of what I thought and fell in love with my purchase even more! Why the unexpected price cut, I don't know. But I surely won't argue! Definitely worth a look, it's worth it! read more

When I visited this store, I encountered one of the rudest, most disrespectful, and ignorant sale associate and store manager in my entire existence. So it was black friday. 4 of us went in. It was crowded as expected. My mom already got her stuffs and two of my family members were still looking. They were almost finished. The line was long. So i figured I would queue in line with my mom to save times. My 2 family members were almost finished. I thought they would make it back on time to queue in line with us. When it was our turn to check out, the two family members were still gone. So I told my mom to go ahead and pay for her stuffs & I ran to get them right away. I was sure I would make it back on time. The store wasn't big. Of course I made it back right after my mom got her change. Then my other family members proceeded to give their stuffs to the so called "SALE ASSOCIATE." He immediately screamed, " U HAB TO GET BAK IN LINE," With a racial mocking kinda way. No joke! that's how he yelled at us. He didn't even talk. Who would hire an insect to work at such place? Even dogs know how to behave. This dude didn't know how to talk and let alone act like a human being. There was no calm or polite talking to us. He was screaming on top of his lounge. It was very degrading and embarrassing. So I told him I was in line with my mom and we were together. He screamed back the same phrase and pointed to the back of the line. At this point I had enough of the barking. I told him Look, don't talk to me like that. I need to speak with your manager. The so called "manager" came. I told her the situation. I also told her to fix him and how he talked to us. Her replied was, "I'm not fixing nobody. Why you got make such a scene & have an attitude?" I was like what the actual fuck? This b!tch didn't even understand how her associate treated us like sh!t. On top of that she continued to give me the nastiest attitude. She didn't try to calm the situation and apologize to us. I really wanted to slap the ish out off her honestly. It was just thought in my head. In reality I was so speechless. There were no words to describe how I felt at that moment. At that point, the "manager" told that "sales associate" to check us out. My sister told me to let it go. I ended just biting my tongue and shut up. I didn't want this to go further and ruined my Black Friday night. It was a misunderstanding. The sales didn't know we're together. I get it. Thing like this happens all the time. But for sales people to behave like that is not acceptable. He should've handled the situation with calm and polite manner. He shouldn't have screamed at us like that to begin with. He also shouldn't have brought up a racial comments / mocking to us either. It was wrong. Of all the races he should know better. Because he's also a minority. So for him to treat other minority like that is just wrong. But at least one of the sales there saw what happened & she apologized to us. In short, I just want to say this. Coach, you are not a high end brand. I don't shop at your store, only old people do. So you should be aware that you are hella dated. Without us Asians, you won't have as much sales as you do now. So don't look down on us. Please keep that in your freaking brain. Also even at Hermes, Louis Vuitton, Chanel, Fendi & etc, Their Sales Associates treat people with manner & respect because they train people well. I don't expect your sales people to act like them. But at least know how to be a decent human being! read more

For an outlet store, the Coach store looks a lot like the regular stores seen in the malls. I know outlet stores can be a little dodgy looking and the shopgirls that work there can be a little unhelpful but this store is the best in the entire center. Well, first, the store is clean and organized. They don't put everything into a mass grave where I usually end up falling into with a bunch of Japanese tourists whilst fighting against some spoilt brat from Orange County over a clutch purse. No, there are a few tables and bins but on the whole the place is rather clean and there's hardly a thing on the floor. Now, the merchandise at an outlet usually comes from seasons before, that's the process from sales to liquidation. But it looks like everything here is from one or two seasons again. So that one bag I missed buying at Bloomingdales last March will probably end up here. So I'm a happy girl and I love Coach, so simple and yet not pretentious. Oh, this is the best place to start buying gifts. And if anyone's buying, I need a new tote bag. Thanks. read more

This store has super cute items! I can always find something in here. Unfortunately the employees here are not always nice. I went in yesterday and asked a young lady if she could check a price for me. She flat out told me NO and that she was helping another customer. She could've grabbed someone available or told me not at the moment, as she was assisting another guest but would be back to help me. None of that. Like we were not both paying customers.Didn't catch her name but I was in the back by the registers around 1:20ish. Very young girl. Extremely rude!! read more

Service in this store has really gone downhill over the years. Can't tell you how many employees I saw taking to each other, having a good time today. I tried on several pair of sunglasses with the intention of going in and buying a new pair. Was not greeted when I walked in. Was not spoken to by the girl in the accessory area or any of the employees around her that she spoke to. So, I left. Not 1 employee acknowledged me the entire time I was in there or when I left. They must not have needed my money today. It's cool. I bought Kate spade sunglasses, I like them. read more

Coach - Snoopy...almost makes me want another purse from here, but their customer service doesnt. :/ - Outlet Stores Near Me - Cabazon, California

WOW... My husband and I came in here to look for a gift. I walked in....absolutely unnoticed. Okay, let's be frank. The "greeters" are the only ones who will actually give everyone the time of day and quite frankly, they couldn't even muster a "hello" when I walked in. Shame, shame on you. I swore to never come back to this place because their "employees" are so shallow they can't see that their ignorance and prejudice is causing them to miss out on a bigger paycheck. Thanks, but no thanks. I'm not conceited, honest. I work hard for my money, so if I'm going to treat myself to a purse, I'd rather spend three times as much somewhere that actually appreciates my business. read more

Idiots. Seriously though, it's my fault for expecting knowledgeable /competent workers at an outlet store. I simply asked "are your sun glasses UV protected? And does it say on the case or anything like that ?" sleeze ball guy employee " well, yeah it just doesn't say. Even gas station ones are UV" Me: " ok, then. Off to the gas station" read more

I've never been one for material things, but then again I've never had the spare change to pick up a Coach purse. I had a very special red carpet event in Hollywood during the GRAMMYs weekend, and decided to "splurge" and buy a Coach clutch. Store: open, airy, with the newer/in-season purses and totes towards the front of the store and the clearance or last season's purses to the back of the store. It was fairly busy when I went in. Staff: there were several staff members milling about, but it was difficult to distinguish staff from shopper. I was not greeted as I walked in the door, but a salesperson did approach me and ask if she could help. She also told me about a discount they were running that day, I want to say it was 50% off of everything in the store. She price checked several items for me. I wish I could remember her name- she was great- less of a salesperson and more of a helpful friend. I didn't have to wait at all to purchase my clutch. My purchase: I bought a burgundy (off-season) textured clutch for $91.26. I really love this clutch and have used on almost a daily basis since I bought it. It's small enough to not be bulky or burdensome, but large enough to hold my iPhone in addition to cards, cash, etc. I had a really great experience here, but I'm not an seasoned purse shopper or otherwise fashion fanatic. I came for a burgundy clutch and left with a burgundy clutch for less than I was anticipating. That's a win in my book. read more

Gr8 Quality..., Gr8 Selection..., Gr8 Prices..., Large, Well Appointed Store..., Gr8 Staff

These cookie cutter outlet stores are about the same. They are always having a "sale" so that they hand you a 50% off coupon when you walk in the door at any of the outlets. Do not be deceived. But this time, I found a bag marked down 40% and then again 50% at the register, and it approached a price I could live with for the size of the bag and its potential utility. The thing that always amazes me is the number of Asian tourists in all of the Coach outlets I have visited, every time I go, and the fact they are buying so many bags at one time. One lady here was carrying 5 bags, all over $100 each and more after the discounts were taken at the register. I guess I just don't think big enough! read more

Worker at the door was nice even though I passed her on my way in. She handed me a flyer for 50% off all handle bags. I didn't end up buying anything since I didn't see anything I liked. No one else approached me at this one asking if I needed help compared to the rest of the Coach's I've been to even though I sometimes don't like it when they bug, but customer service might not be their forte. read more

Let me start off by saying that I've NEVER been a Coach fan. Walking around with the letter C plastered all over a handbag seemed a little pretentious to me. However, I was in need of a good quality handbag and I didn't want to pay two or three hundred dollars to get one. And since Coach is known for quality I started my search at this outlet store. I know some people in the past complained of a lack of customer service, but when I went there that was definitely not an issue. There were so many sales associates working the floor that they were literally tripping over each other. Everyone I encountered (I was literally there an hour...no joke) was very helpful. There were so many purses in so many different styles and colors that I had a very hard time deciding what to get. The purses was neatly arranged and very organized considering how many people were in there. **** TIP: **** If you can't find what you want on the sales floor ask a sales associate for help. They found me a perfect black leather wallet that wasn't even displayed on the sales floor. It seems the best time to come is either early in the morning when they first open or later on in the evening. However, since a lot of tourists hit this shopping center up A LOT so I guess you can expect it to get crazy busy at this store no matter what time you come. Just be prepared. And you may even get a little freaked out at the amount of men in this store buying purses and wallets. Be prepared for that too. In the end I did buy one of those pretentious "C" purses and joined the masses. But it's oh so cute and I would probably buy another in a couple of months. read more

Worst experience ever at a Coach location. Two of the sales were only about getting you to remember their names for taking the credit, they offered literally no help for style or option. And at the checkout the lady and the boy were rude, too. They had no sense of customer care. Even when they "chatted" about where you came from, they were like questioning you in prison. read more

Excellent customer service. No hassle return, very accommodating . I highly recommend this coach outlet

very clean, good display and always offers 30% off. (dont let them tell you its that day only believe me its EVERYday.) VERY crowded. Apparently everyone in the world wants a Coach bag....or 5. read more

I have been shopping here frequently. Unfortunately, my recent visit is terrible. I bought a wallet for my husband for $20 only about 5 days ago here. We came back again yesterday, grabbed a bunch of stuff and my hubby said we should get the same wallet in different color since it's such a great deal. Sales person on the floor checked price using iPad and item bar code and confirmed it's $20 as well for this color. We hold on to the same wallet that she did the price check and went to checkout with other stuff. The checkout girl said it's $54. We told her someone on the floor did the price check and it's $20. She rolled her eyes and said "no way you can get it for $20. It's from the retail collection." Then a manager like person pulled my husband aside and said he would do a price check. Yet all he had is a calculator, not an iPad to check the barcode. While I waited, the cashier looked pissed. So I told her to give our stuff back and we will switch to a new cash register. I told her "I can tell you are upset". She was upset and kept repeating "no way you can get this wallet for $20". I think even $50 is a good price. But if I paid $20 5 days ago at your location and your sales person using an iPad quote me $20 at this visit for the same wallet, I expect $20 to be the price. I spent more than $800 for my 2 visits this week. But never again. Here's a copy of the receipt for the wallet from my first visit. $16.33. "No way you can get this wallet for $20?" Get your pricing tool in order and get some training!!! read more

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This is where they greet you by saying "gift receipt?" The less you buy from them the better customer service you will get. I received better customer service at Walmart. read more

TERRIBLE CUSTOMER SERVICE! I was trying to make a return and a purchase . But ZYRIC the cashier. Told me: "No. You have to make another line to make a different transaction." How is it possible that they can't do something so simple. will not be returning here again. read more

DO NOT buy here! They DO NOT like customers!! This is one store that does not deserve your money! I own the tiny call center in Malina, I was choosing bags for my staffs for reward , little did I realize that they have all kinds of restrictions to prevent customer to buy more of their products! And if you happened to buy a little too much, guess what do they do? They will take away your bags! A store staff here informed me that I could get up to 20 bags, but after I bought 7, then spent hours choosing another 6, someone (fat old bag sale woman) just came and said:" You already bought too many today, you cannot buy anymore!" , then she just TAKE AWAY all the bags!! Then she informed me that I will have to wait 2 weeks to buy again! I left store empty handed, and that is after hours of choosing bags. I would NEVER return here ever again, they did good job driving out another customer. (they need find better way track who buy what and how many they buy, instead push customer out the door) You know what , I switch my business to MK If you want to be treated like a customer, go to other COACH outlet, this one does not like you to buy more of their products. read more

Visited this store in Cabazon to find all of the doors locked and zero response. Once I entered I asked the girl at the door why are all of the doors locked as it against the law to keep all doors locked when the store is open. She told me I was wrong and they can keep the doors locked. I asked for a manager and he told me the same thing. When I addressed this further by showing him the signs in his own store that say these doors need to be unlocked during open store hours he blew me off. So they have nice product but their staff and service is terrible, but in case of emergency you are dead. read more

I am a shopper i shopping all the outlet in california i can say staff especially Cindy and manager Moana in here super friendly with customer and service was fast and nice Highly recommend read more

An absolutely great atmosphere and the employees are exceptionally helpful to any questions or needs that you may have. Everything from genuine Coach purses, men's wallets and belts, shoes and sandals, to clothing. I highly recommend that you make a stop into the Coach Store, if you're ever out in Cabazon outlets. read more

Coach - There is now a women's factory coach store outlet and a men's coach factory store outlet at Cabazon. - Outlet Stores Near Me - Cabazon, California

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This is a HUGE Coach Factory Outlet, which I stopped by on my way home from Desert Hot Springs. First off, the actual sign from the outside of the Cabazon outlets and the actual store are wayyy too far apart. I parked where I saw the sign and ended up having to hike halfway across the outlet to find the actual store. =/ The selection (at least to my liking) was very bland, as they had some old Coach styles and nothing too modern or new. On a good note, the lines went A LOT faster than most and the sales lady was particularly helpful when I asked about a wallet. I ended up finding a pink Coach set of wallet & purse that I absolutely love, so it was worth it... read more

First time going purse shopping for my girlfriend , Lindsey helped me out and went above and beyond to help me find what I was looking for , very friendly and will recommend everyone to her . Thanks again :) read more

Nice employees. But this location doesn't have much styles and colors compare to other outlet locations. Service at this location is way better than Tanger outlet location. read more

Wonderful experience shopping here all thanks to Sachi. She greeted us right away, went above and beyond to help us, all while with a great smile on her face. Keep in mind this location was packed, and she managed to make it a great experience read more

I had such a lovely experience at this Coach store. The sales associates are so friendly and helpful and Rose went above and beyond to try to locate a certain bag for me. I am so pleased with my new bag and will be back soon to shop the great sales. read more

Coach - My lovely new bag. The small Margot in black. I am in love - Outlet Stores Near Me - Cabazon, California

Walking into the store it was a little well it was very hectic, tons of people everywhere and i wanted to get in and out but the problem was i didn't know the bag i was looking for.. There was one sales associate that approached me when i walked into the store and asked if i needed help i said no, but when i realized i did need help i went to another lady associate for help she sort of ignored me. I went back to find the gentleman i believe his name was bobby he was very tall and not hard to miss he was juggling about three or four customers very well and i really needed his help. he took my questions head on and ended up helping me find the perfect bag for my mother in-law which she is obsessed with! THANK YOU AGAIN BOBBY, i didn't get a change to tell you before i left. read more

Terrible shopping experience. Was quoted 3 different prices on same bottle of perfume. One salesman was completely lazy and useless. Purchased a purse but to receive extra discount needed to buy one more item so I wanted the perfume but was told at register discount didn't apply on that particular item. Spent another 20 mins walking around store trying to find item to get discount when I was only $3 away from completing my purchase initially. When they pass out flyers to take off additional 20% but don't tell you it excludes perfume that's poor store responsibility and ultimately poor customer care when making customer re-shop and go back to counter read more

Came here with my boyfriend on 10/20/2020. Salesperson Maria was very helpful and attentive!

Totally amazing experience best customer service ever!!!!! This one girl bailey helped us a lot she was absolutely awesome!!!! She is a true OG! She helped my family and I get the best killer deals. We scored on a couple wallets and two backpacks which we love so much omg!!!! Beautiful the backpacks and she was very sweet on how the style made me look!!!! She said it's a once and a lifetime offer and I totally agreed with her. Best shopping experience ever all credit to bailey!!! Thank you rock on you deserve a raise or something!!!!! read more

Great customer service, great deals and it was pretty busy we still got assistance right away. $350 purse for $100 is a deal in my book, and I got a money clip/wallet too from $50 down to $19. I like that they listen to our conversation when I asked the little lady if she knew how much something was and the sales lady interjected that she would go find out for us right away. They were on it this weekend for sure, I will be back after Dec 25th. read more

Great selection and they gave me a 30% coupon for ALL my purchases! I must say that the Men's Coach store had much nicer stuff than the Women's Coach store - probably because women shop more? Men's Coach gets 4 stars and Women's Coach 3 stars. read more

Great store! We walked in an they gave us a 20% off coupon that was good off the entire purchase even clearence. The staff was so friendly and helpful. Go Coach!! read more

BIG, plenty of selection, BIG, lots of stuff on clearance, BIG, and plenty of space to try shoes and clothes, oh yeah did I mention BIG! This is the biggest Coach Factory Store I've seen, bigger than the Las Vegas South Premium Outlet, bigger than the Ontario Mills combined and bigger that the Barstow Outlet or Camarillo Outlet! read more