A few weeks ago, we had a heat pump and high efficiency furnace installed. Our meeting with Sean from the Sales department went very well. He was very professional and a great listener when it came to our needs. The office was outstanding. All the installers were professional and courteous. The permit process was handled by CM Heating and was easily addressed by the inspectors. Would definitely recommend them in a heartbeat. read more

Adam came to do a yearly maintenance and he was so nice and informative during the whole visit. I recommend this company to anyone looking for AC installation and services - they have great customer service and do quality work every single time. Thanks CM Heating ! read more

If I could give 0 stars I would. Simply started out looking for a new heating and cooling system - heat pump, furnace, AC. I used the online text option, and pretty soon there were a few questions - home address, phone #, email address, and name. I gave them all except my last name, which I felt at the time was not important, as I was simply looking for someone to come out and give me an estimate, and at this time they could use my first name. I had them call me and we chatted for a few minutes looking for a good time for a rep to come out. Then I was told they needed my "legal last name" to create a profile and start paperwork. I said really? I've had another "big name" local company out simply knowing me as Dan. Still no. So I said ok, that's too bad, I'll have to take my cash elsewhere. C'mon John, Brandon, Michael, really? Treat people like they're people. Just to get an estimate? If it was to sign a contract not an issue. I'm amending my review. Not based on CM's products and services, because I haven't purchased any, but based on the response and responsiveness of John and CM Heating. John reached out and first off apologized for my experience described above. He explained their normal process, and my request didn't fit that, but they should know how to accommodate requests that don't fit their norm. That goes a long way towards the customer service and satisfaction in my book. Kudos to you John, and thank you for reaching out. Reading, understanding, and taking action is a strong tenant of a good community based business. And I hope that approach is grounded in the company's culture extending to all the employees. Because of this, I will call them back. read more

My furnace stopped blowing air on Sunday, CM Heating was out first thing on Monday to assess the situation. They provided detailed info regarding what was wrong and the probability of additional items needing replaced. The very same Monday evening their sales rep was at my place with exactly the info I asked for! Realistic, no heavy sales pitch - just the facts. Install happened that Friday. Everyone I spoke to or dealt with on the phone was polite, friendly and super helpful. I highly recommend this company, they listen and perform! read more

Great group to work with, from phones to install team. Really everybody knew what they were doing and we're super helpful.

We have been charged for a part for our stove that was under warranty. When we call to see what the charge was for they said the part was "free" but the warranty did not cover labor. We got a bill for $251.00 for labor. Less than an hour of labor......seriously? Next time we will ask what labor will cost on a warrenty part. When this stove dies we will buy another from another stove store. read more

Can't speak more highly of technican Taylor. She is sharp, knowledgeable and took the time to explain my furnace and maintenance issues. I appreciate she took photos of our heating system and made recommendations without sales pressure. read more

We've used CM Heating for many many years. We will remain customers with them as we always get prompt and professional service. Our furnace required repair recently, and Adam was the initial service technician . He was informative and professional. Adam's pleasant personality was also a definite plus. He was assisted by another pleasant gentleman whose name we did not get. Before the final visit, another technician was required. Her name was Theresa and she displayed equally strong professionalism personal traits. Thank you All at CM Heating. We will continue to do business with you for all future heating needs. read more

They showed up early, were very thorough, and more Than competitive! I would highly recommend them.

I called them to come out for a quote on installation of an HVAC system. I also called three other providers on the PUD contractor list. CM were able to get me an appointment within two days of calling. The others all set appointments for weeks ahead. Although the person who made the appointment would not give me a price range on the phone it seems their prices are competitive. The three other companies all gave me price ranges that were higher than the actual quote I got from CM. They have several incentives as well. Although I opted to not go ahead with the work at this time, solely because of my financial situation, I will definitely call them n the future. read more

I feel like people are more inclined to write bad reviews rather than good. But as a customer I want to know when others have had a good experience and if/when you hire CM heating you will notice right away their reviews show it in their customer service! I recently had a new furnace and A/C unit installed in my house. I shopped around and got 3 different quotes and CM was more affordable than the others so I booked my install. The process was easy and stress free from A-Z. Holly was amazing in helping me set up all the appointments from consultation to install, she's very friendly and happy to answer all my annoying questions! When it came to the day of install I was blown away at how professional the team at my house was. Jimmy was amazing at explaining everything he was doing throughout the day and made sure I understood each step, I would definitely recommend them to anyone and everyone! read more

Regis came to do the annual maintenance on my heat pump and furnace that CM installed for me a few years ago. Regis was on time and very personable! He went over the system with me and assured me that I am maintaining it in an approved manner to have it function and last as it should. Thank you, CM, for hiring and keeping happy, and very qualified staff! read more

Recently moved and didn't know when the fireplace insert had last been serviced. CM Heating came out and quickly performed some standard maintenance, gave helpful tips and order a Blower Kit for me. Very professional. read more

I used these people to install a gas fireplace. Sadly they don't follow install instructions. I had to have them comeback because they didnt seal the pipes onto my fireplace which could let exhaust leak into house. When i called them and talked to tech, they say they never do that. Also i called about the awful smell a couple times, they said it would go away. It took several weeks and now that I opened unit I found out they dropped a bunch of insulation that has been burning inside unit. It took these people 3 trips to my house and still they destoyed my house for weeks with thr smell and unsafe practices. Do yourself a favor and go with a company that can follow instuctions, not some kids trying to get as many installs as fast as they can. The only why id rectify with this company is if they refunded all their labor because honestly it has created more work then me just installing in the first place. Also they scratched up paint inside unit and it is already rusting. read more

I don't like writing reviews but there is always an exception and this is one of them. Everybody is going to tell you that their product is the best and they feel very strong and believe in their product as being the best, all of them try to sell me something extra that wasn't needed like extra air filter cavity. What they don't tell you is that it really doesn't matter what brand you decide to go for, the installation is the critical part that will determine the life of the product. They all give you 10 years of guarantee on parts but not labor, labor can be really expensive and most people get scammed because they don't know anything about A/C and if he is telling the truth or not. CM heating was the only one that gave me 10 years parts and labor, and they are the ones that usually come out the next day to do the repairs themselves so there is no hassle about pay. They took care of everything no money up front. John was a great person to work with and very knowledgeable , I also noticed that he personally answered every single review himself if it was good or bad, on Angie's list, yelp it didn't matter he personally answered every single review and offered solutions to all of them. No other company did this, it was always answered by a different sales rep in the customer service department that had no idea who you are. He also knew every single customer personally, if you buy a product from CM I guarantee you he will come out personally to meet you get to know you to find the best product for your needs that will work with your budget he also doesn't try to over sell you. I asked to buy a different more expensive product thinking that it would perform a lot better but he said I didn't needed that product, he would be happy to sell me the more expensive product he but the one he suggested would work just as good or better, and that If I still wasn't happy with it he would come out and swap it. Also I don't know why but that guy gives out his personal phone number so you can call him any time even if he is on vacation he will answer your text or call... crazy. He also help me with the financing part and actually lowered my APR even more than what the bank offered me and thanks to him I was able to get a heat pump instead of just the A/C for the same monthly payment. My Heat pump was installed during summer, by winter it needed some adjustment on the Freon, I guess this is very common due to the climate at time of installation, I texted John, he texted me right back and sent me a personal video right then from his house and showed me step by step how to start the emergency heat, they came out the very next day to fix it, I knew the repair man so it wasn't someone new that I never met before entering my house. I met him the same day John came out to introduce himself and his product. I guess they are so unique that they like it when their crew meet their customers. I'm not getting paid to write this or force to, I hate writing reviews but when a person goes out of his way to make sure that you are being taking care of and you are happy with your product!!!! They deserves some recognition. Buy your A/C with whoever you feel most comfortable or cheap, but just make sure he stands behind his product so much that he will give you his personal cell phone number to answer you personally no matter where he is at or what time, also having the confidence that no stranger is coming to your house to fix it. (Loosing heat on your house on a very cold day is horrible.) read more

When I called yesterday after coming home from an appointment and we found water all over the garage floor. There was no question about whom to call, Naomi and Kelly helped with the quote, sent Shawn and Michael out but due to an issue they needed a different heater. Andrew to the rescue! He pulled up on his trusty steed (white CM Heating van) and jostled with the heater victoriously completed the installation of our new Bradford water heater. Quick, complete, professional service. He stayed until the water was actually HOT and left the garage clean after installation. There are not enough words to say thanks. CM Heating does so much more than installs, they provide real customer service. THANK YOU! read more

We made an appointment for them to come out to our property to estimate putting in an air conditioner. They confirmed with a text message; in that same message, they indicated they would send a notification the day before the appointment. We called the day before the appointment and they said they'd call back. They did not return our call nor did they call to reschedule. Absolutely disappointing. read more

I'm really glad I called CM Heating for service on my furnace. We had another company come out and clean our ducts and they quoted me a price for maintenance that was OUTLANDISH! That's when I decided to call CM, my home-town, local company for reliable and honest service. I received reminder phone calls, and a courtesy email to notify me the crew was on its way. The technician was professional and very helpful; in no way did I feel pressured to buy something that I didn't need (unlike the other guys). I will keep CM Heating's phone number handy and close by for future needs. read more

Previously, I gave CM Heating a terrible review for the work they did on my furnace and ducting. Because of that review, John at CM contacted me to apologize and offer reparations, even though lots of time had passed since the event. He gave me the choice of a partial refund or future maintenance, and both options were reasonable and fair. Also, in our email communication, John was prompt, clear, and polite. I get the impression that CM is fixing any internal problems it might have. By responding to my review, they've shown that they truly want to improve themselves and satisfy their public. If my furnace goes out, I will be happy to talk to John at CM about providing a new one. Yelp works! read more

I have a hundred year plus house and had crappy baseboards eating up my paycheck every winter. I had 5 different companies come out and give me quotes for a ductless heat pump. I went with CM Heating because they were the most knowledgeable, local to me, best price, and gave me top notch service! Rusty took the time to explain the technology and make sure that I was making a well informed choice. My electric bill had gone down and my comfort level had risen! I'm now about to replace my hot water heater and it's Rusty to the rescue again! Finding quality contractors who you can trust is no chore with CM Heating. I'll recommend them any day! read more

Amended an old review. I was contacted by a manager or VP and CM and he was very apologetic and explained that the company had gone under several changes since my service was performed. He was polite and offered to perform a free service or refund the original fee I paid. I chose the refund and it arrived in 3 days. I'm a fan of companies that own up to their mistakes and make it right in the end. I would call CM in the future for service. read more

They are one big sales pitch from beginning to end. They spend more time pitching service calls then they do on the actual service call. Its November 2021 its cold and rainy. A heat pump they installed in 2019 went out and the part that went out had to be replaced with a factory parrt or it would void the warranty and it had to be shipped in. Its my only heat source, I was told I would be kept up to date on the repair status. Ha! going on a week without heat, no call to keep me updated, no alternative solutions, nothing not a peep. When I called them I get nothing but excuses how its not their fault and they cant do anything about it because of shipping. When I ask approxamately when the part will get here I grt the same bs, its not their fault. No customer solutions offered at all. Its like dealing with a Chevy dealer, we got your money sucker! Sorry we cant help you now! Pay close attention to the reviews that talk about CM's innability to solve problems. Again one big sales pitch from begging to end read more

C&M came out and recharged my Diakin heatpump. I was charged $1400 for that service. Within an hour, the unit began making very loud noise every time the compressor kicked in. After complaining, they returned and verified the noise. Told me it was a bad compressor and now want several thousand to replace that part. But a couple of phone calls and research has validated my belief that this is totally caused be OVERCHAGING the system. QUOTING "Squealing from the Compressor - Loud squealing noises can be attributed to the amount of pressure in the air conditioner lines. Refrigerant is a liquid that's sprayed as a gas through the compressor. When you pump too much of it into the pressurized lines, the chemical is forced through tiny nozzles and spray hoses while it's still in liquid form. This then creates the squealing noises, and could lead to serious damage to your air conditioner's moving parts." Of course, they will dispute their fault. My attorney will need to intervene. read more

I choose CM for wood fireplace work from the good Yelp reviews. We bought a house in Shoreline, and we're moving from out of state. I was in town for 2 days and had contractors lined up each day. When CM appeared, the gentleman was nice, but told me he was the "gas guy", and could not quote the work for the two wood burning fireplaces. He called the office and they told him that they could not get someone to me before I left town. Moving on....I mentioned I would be installing a multi ductless system in the house. The guy at the house said he could do that. He called John, I believe, and set up our appointment for 8am the next morning. I'm not staying at the house yet, so I got there early and opened it up. End of story....the person for the inspection never showed up or called. Looks like I will be using another company. Update: Ductless person showed up 3 hours past when I was told he would be there, but just 5 minutes after I posted the review. He was great and really worked to give me a good quote. The office also called to see how the could make up for the past issue. Since CM attempted to rectify the situation, I have updated them to 4 stars. read more

This company has really turned itself around from 6 years ago! Their customer service has been wonderful. The techs (Chris and Justin) came out in uniform and I received a text alert saying who is coming out with a photo to identify them. I felt so safe with me and my kids being home with them coming out. They did a full maintenance and service on my heat pump and were great with communication every step of the way as well as very respectful. They wore shoe covers inside without being asked. They explained things about my system that any company may have assumed I knew. Also, got their allergen specialized filter installed (name?) and am so happy with it. It's easy to take in and out. I highly recommend this company. Brandon in customer service and Tech Brandon are phenomenal too!! It's the kind of service that I can trust the information being given to me. Their rates match their level of service and expertise without being too high. I can't say enough how great of an experience this has been. read more

Great job. Very satisfied. The crew was very professional, friendly, and went through everything with us to make sure we were happy with their work. Would very much recommend CM Heating . Really can't beat CM Heating. J Stark Marysville read more

CM just installed a heat pump, furnace, and some duct runs for us. They were great at every step of the process: estimate, financing, planning, and installation. The installation crew was efficient and flexible and finished a day early. read more

Awesome and professional work done. The technician was very knowledgeable and honest. My fireplace was lighting up and going out every couple of minutes. He was able to troubleshoot it down to a part and scheduled a follow up appointment with the office. After the part arrive the technician was able to install the part and found another problem with the switch. He proceeded to fix that problem and only charged me for the actual problems with my fireplace. So in the long run I was not charged for the extra part only for the issues that effected my fireplace. It's great to find an honest company like this one. I would highly recommend them for any heating work needed. I will be using them again when it is time to service my furnace. Great work guys! read more

I have had my 20 years old fireplace maintained by at least three other companies in the past but this year I chose CM heating and they were absolutely the best of any company I have used. The fireplace looks brand new. They cleaned underneath in areas not normally visible more thoroughly than any other service and the areas that are visible like the glass and the inside painted area look very clean and crisp and shiny. I have already recommended them to friends. read more

I was conflicted about writing this review because the technician was awesome. Antonio arrived onsite at our home the same day we called. Antonio was very friendly, personable, and knowledgeable in his craft. He diagnosed and explained the problem with our heater within 5 minutes of being onsite and resolved the heat sensor issue within 30 minutes. Where much of this went sideways was my understanding of the fees. I was under the impression that the $139.00 diagnostic fee would be applied to the repair if something needed to be replaced. After replacing a heat sensor, the heater began working, but the bill was $300.00 for the replacement of the sensor + the diagnostic fee. $452.00 is a lot of money for 40 minutes worth of work and a diagnosis that came 5 minutes after arriving at our home. I would not recommend using CM Heating. They are ridiculously expensive. The diagnostic fee should always be applied to doing the work, especially if it's not a complicated diagnosis. read more

Called to have our fireplace serviced and the woman who scheduled my appointment was cheerful, efficient, and a pleasure to talk with. My time slot was from 11-3:00pm. I received a phone call from the technician during the 11:00am hour letting me know he would at my home in about 15-20 minutes and I also received an auto text. I appreciate receiving updates like these, thank you! The technician's name is Krispin and he was fabulous! Very thorough with cleaning and inspection, the best I've experienced in 13 years. I had several questions for him and he answered them clearly and with a high degree of knowledge. He was professional as well as personable. I am quite impressed with my experience with CM Heating. read more

Great experience today! Anthony, my service rep, was polite, professional and knowledgeable. I'm very happy that I called CM

When contracting service through a large company, you have no idea who will be sent out to do the work; it could be someone who has experience, no experience, or is completely indifferent to your problem. I called CM Heating to do a tune-up and to address a problem where my furnace blower seemed delayed in starting. The furnace was still working and I had heat. I explained the situation in detail to the first employee that came out to do the work. After I explained the problem we walked over to the furnace and he asked me if there were any issues with the furnace. Since I just explained the problem to him, I was concerned that he didn't understand, but I explained the problem again and thought he would figure it out when doing the tune-up. Nope. I paid $700 dollars and still had the problem after he left. I called and paid again to have them send someone else out. The next person said the burners were bad. He cleaned them and suggested I replace them. After he replaced them for $400, the furnace blower was still delayed in starting. He told me to call if it continued and left. The next morning, the furnace didn't work at all. They sent someone else out who was very nice but admitted he didn't have the experience to do the diagnostics. He talked to someone on the phone and they suggested it might be the computer board, or maybe another device. They ordered the parts and then I waited for weeks. I called a few times to find out when the parts would come in, but they continued to tell me "hopefully soon". CM Heating doesn't get parts locally or track the delivery when ordering them. The shipping could take weeks, or it could be backlogged and take months. You are expected to just wait (without heat) and hope that it can be fixed one day. One person I talked to told me a cold front was coming in and said, "Good luck". Then there's the open 24/7 hours advertisement. What that means is they have an answering service. If you call after hours, they take a message and then they get back to you when it's convenient for them. No one is going to come out after hours. I finally called someone else and they said the parts are easy to come by and they could have them the next day. read more

I just wanted to let everyone know that I contacted the general manager John Giacomi last week to talk to him about what had happened to me. He refunded my money and for that I'm greatful so I'm going to give an extra star to my review because of this. read more

My experience with CM was very positive and I will definitely use them again. I wish yelp offered 1/2 stars because they would be a 4.5/5. Responses were prompt and they were on time but when they installed my new furnace they forgot to relight my pilot light so my wife had no hot water for her shower the first day. Also I found some metal debris in my driveway. Overall very satisfied however and I will definitely recommend them in the future read more

If they do you wrong and you communicate with them they make it right which is huge. They go above and beyond to make sure you are happy with their service. I highly recommend this business!! Before I had reviewed them lower and they went above and beyond to turn around my experience they really care about their customers. read more

Had a furnace at a rental home in Lake Stevens break down last month. I called CM Heating after being referred by numerous people. They were quick to send out an service technician. The furnace was 22 years old and needed replaced. Their customer service was great and the cost of the new furnace was reasonable. I would use CM Heating again and highly recommend them. read more

From beginning to end, dealing with CM has been a great experience. We bought our home about 7 months ago and after seeing that our furnace hasn't been serviced in 2 years, I figured it was time. CM had their sticker on the furnace and it shows they had been the company previously maintaining the unit. I called them, the receptionist was very nice and helpful. After making the appointment, I received confirmation/reminder emails. The day of, our technician was polite and efficient. Then We received an email with a PDF document detailing what was done with photos and a PDF copy of the receipt once all was said and done. Top notch service. read more

I had 3 companies come out to get quotes for the same 2 systems I was considering, yes I'm that guy - hence why I'm also on yelp. All 3 companies showed up, 1 was rude, and 2 (1 of which is CM Heating) were very on top of their game. I ended up going with CM Heating because the way they dealt with my transaction from the first initial contact I made all the way through install, I was kept informed of each step in the process, no hidden surprises with extra work or more money. Up front with everything is a huge thing in many businesses like this, so it's great to see it still followed through in companies still. I'm nice and toasty this winter thanks to CM Heating, and will be nice and cool in the summer - without the ever so common "yeah it works but..." - it was just an excellent experience all around. read more

I have been doing business with CM heating for over five years. I purchased both a furnace and a gas fireplace from them and got the best price in the region. Their service is also top-notch. Great personnel and it's easy to schedule service appointments and or maintenance. They are like a family and very dedicated to being the best. I highly recommend CM heating for all your heating and air-conditioning needs. Nancy of Seattle read more