Long term relationship with CM heating. Disappointing 2022. Going another direction as after months my February estimate is still incomplete. read more

I am overwhelmed by how honest and professional this company is .. They are amazing!! We fist had our heat replaced with them , it was one of the easiest home project We have ever experienced!!! Then now we decided to install air conditioning, went straight to CM and again smooth as silk !! This time we also need electrical redone , the fist team of Reese and Thomas where so great literally everything the said was right on schedule!! So , professional and courteous .. the job was done great !! read more

We paid 26,000 for c & m heating to do a full installation ac/heat. First time we started to run it, the air seemed warmish, called to have it checked out, ​turns out it was wired incorrectly? The last 4 times we have called the entire unit just stops working, 4x!! Right now it's mId August & 95 degrees out, ask me if the 1 year old AC is working? NOPE! THIS IS NOT OK! REPLACE THE UNIT, MAKE THIS RIGHT,I am so fed up as whatever the issue is, it's not getting fixed, we shouldn't have to call you guys monthly for the same exact issue! Anyone listening @ cm heating? read more

We had CM come out and replace a broken furnace. The guys who installed it acknowledged the fact that the furnace kept shutting off and said "it's just because it's a new system " and left. The issue was not it being new. It does not work. They have been out 3 times to "fix" it but it is still not working and we are still without heat when it is freezing! We called yet again to have them come out and were told they are too busy to come out. So much for the great customer service I keep seeing in the reviews! read more

Wow! The reason we chose C&M over our other options, even though the price was more was due to all these fantastic reviews. Disappointingly we have had a horrible experience with C&M. We had a fireplace insert installed. It failed the post install inspection by the county because the emergency shutoff valve could not be located. I called C&M to ask how this could be corrected and told them it is very possible that I was shown where it was and forgot because it seemed near impossible that they would forget to install such a key component. When I shared that information with C&M they showed no concern nor apology for this possible mistake. They scheduled their install crew to correct it the next week. The gentleman who showed up was great, however he couldn't find it either, but like myself, was sure it had to be there in the unit somewhere. After several calls and looking through the manual he was able to locate it, however, to access it the crew was supposed to have provided me the specialized tool. He was shocked they did not, called the office and was informed one would be delivered the next day. Ten next days passed with no call nor tool delivered. I called the office, calmly explained the issue and again no concern shown at all for this lack of customer service. Additionally, I was informed that they don't keep the tool in stock, and it will need to be special ordered. I asked why it was not already ordered then ten days ago when I was told it would be here the next day. In response I got a I don't know, not an apology or even a show of concern at all. In fact, as I was quietly and calmly attempting to explain the sequence of events and why I am disappointed with their service I was cut off multiple times. It is clear to me that this company could care less if I am happy with the product or their service now that they have been paid. read more

Heater went out on Wednesday night. CM was here Thursday am. My heater was very old (1975) and basically done. They walked me through a new furnace, secured me 12 months same as cash financing, and showed up Friday for the tear out and new install. I'm now sitting in my house Friday night with a brand new furnace and very cozy heat billowing away. Zero complaints, this is the way this is supposed to be done. Couldn't be happier..they were very prompt and kept me updated with pictures of the technicians that were on their way. This was beyond professional. I can't say enough good things about this team. You can't go wrong! read more

I am extremely pleased with CM Heating! Everyone from the sales consultant to the install team and in between was very knowledgeable, courteous and understanding of my family's needs. They did a great job doing their layout and installed a 4 zone ductless system in our home and I know it wasn't easy because our house is older with additions that made parts of the home difficult to access. I couldn't be more pleased with how professional and clean it looks and how well the system functions. 11/10 score from me read more

I really feel like they try to hard sell and upsell. waiting to hear back about todays estimate because it's just a dollar value. no breakdown on parts or labor costs. I highly doubt I can recommend them because of this. read more

Great company, great employees...., 34 year old furnace was having problems, the tech. gave full honest diagnosis. I did not tell the tech I already knew what the problem was, i wanted to see if she would go through the process, and she did. She also was realistic when it came to keeping a 34 year old furnace alive. The other company didn't pass the test, just through some BS excuses about what was wrong and just said buy a new one. For me they did a new furnace and AC, installed in one day, very clean professional work. Installers were Michael, Steve and Gavin, they had drop clothes trash cans and cleaned as they went, and left nothing behind and we're very informative. Very nice friendly presentable group of guys. Thanks to all you guys and gals at CM heating. read more

Very friendly, professional and great service! They came on time, following all precautions and procedures due to Covid, wearing masks, gloves and shoe covers. Customizable approach! Thank you! read more

I filled out the form on their website and got a call back the same day. I was outside their service area but had a nice discussion about air conditioning units and installations. I felt pretty comfortable with the information and would highly consider using them. read more

Friendly technician arrived on time, diagnosed and serviced our furnace and explained everything he did in perfect detail.

I've used CM Heating twice now for a property I manage in Everett. They fixed my pool room's ventilation system and repaired an air duct issue for one of the units. Each project was done very professionally and met my expectations. The office staff is very friendly when calling for estimates or scheduling services. We worked with Lyle specifically who gave the bid for each project and he seemed to really know his stuff. Their prices are pretty reasonable and their turnaround time is satisfactory. I'm definitely glad I found this team. read more

We had air conditioning installed by CM Heating in June 2019, and couldn't be more pleased. Our home is the middle unit of a two story townhome, with lofted ceilings, and limited crawl space. Our install happened over two consecutive days, and the install was done by Rich, Keith, and Remis, with Josh doing the electrical work. We began by calling a number of companies in our area for an on-site consultation, where they would review our space, and recommended options. CM Heating gave us four different estimates, based on some of the options we were considering. CM Heating's estimates were inclusive of parts, labor, and overruns, and were very competitive with other estimates. When we had questions, Shawn made an additional trip out to personally walk us through the details on a wide range of topics. After this, there was a layout meeting, where Lyle took photos and measurements, so that the install day would go smoothly. Because of the compressed size of our land, we had difficulties securing a permit for our desired location, and Lyle made yet another trip to our home to ensure that our alternate location would work. Debbie worked through the permitting, and helped put together photos and materials required for HOA approval. Through this process, CM was requiring no money from us, and once our permit was secured and HOA approved, we submitted payment for half of the invoice. The install day came, and the installers were charismatic and communicative. As the install proceeded, a few minor problems came up, and they included us in the decisions. The install included lineset run from our external unit, up to the second floor, through the limited attic, and down to the garage. Internally, we had to move an air intake to a different wall. The craftsmanship of the install was amazing, as if they were installing in their own home, with clean lines, additional electrical outlets, and sealed gaps. Outside our garage, we had a condensation drip installed, and they made a beautiful stone circle around the drain, which really emphasized the care they took. We paid the balance, which was exactly what they estimated - there were no surprise charges or additional fees. We've had a few warm days, and despite having a lofted ceiling, the air conditioning cools our home extremely quickly. The entire team listened to our needs and gave us exactly what we were looking for. There were no shady sales pitches to try and "upgrade" or unnecessary add-ons just to jack up the price. Overall we are very pleased with the work, the professionalism and the care they took to get the job done right. read more

I saw John's reply to my review where I mentioned following up with me directly. To my pleasant surprise, I saw an email from him that very morning. It's very clear that he cares about his customers, and CM Heating is on my go-to list for future HVAC needs. FYI - I forgot to mention that I talked to 4~5 companies before choosing CM Heating for my air conditioner installation. read more

Update 11/22/16: I am risking two things with this updated review: 1) aggravating the general manager John Giacomi even more 2) putting myself and others at risk for any retaliation from this review. The manner in which John have taken to resolve the issues below are not only completely childish, but also borderline stalking. We are essentially involved in a he said/ she said argument. There are too many updates from him in the comment section to even follow. However, I will say this: he keeps mentioning that my review does not match his records and documents, but has failed to provide any documentation. Furthermore, these are easily manipulated following my review posting. Not only that, but John has been cyber stalking me and demanding that we meet and that I remove my review. He has sent numerous messages on multiple platforms from multiple accounts including my personal Facebook. As yelp does not display my last name, I am extremely creeped out by his actions and have notified appropriate parties. He has even proceeded to add me as a friend. As a professional, it is never OK to reach out to your customers on Facebook especially if it unwelcome. I posted my review on yelp and yelp should be the only method of communication. John seems very unstable and I am essentially afraid updating this review, but he will not leave me alone so I have to let the public know. As for his comments on suggestions on how to serve his customers better. Well #1 would be to not stalk them on the internet and to not message them multiple times (take the hint and leave me alone). #2, as a company that keeps boasting about being top in customer care, they seemed to have missed putting the customer first. The circuit board in question had a note that said it was replaced by PSE a few weeks ago. As CM came out for an inspection, what they should have done was noticed that note and advise that we seek out PSE to have it replace as it was brand new and should be under warranty, thus saving us another $600 dollars. That would have been looking out for the customers best interest, yet they went ahead and changed it anyway. Bottom line: The circuit board was unnecessarily changed to benefit CM and not the customers. FYI - there is no need to deny any of the stalking as I have screen shot everything. End update. I am very disappointed in the work Kyle performed on 11/1/16. He didn't state what parts he would change out and also failed to pay attention to the note on the furnace that said "I just had the circuit board replaced a few weeks ago by PSE." He changed a perfectly new circuit board that was not needed. It was only a faulty wire. Now I have to spend nearly $600 dollars for something that was not needed. They said they would reinstall my previous circuit board but I'm concerned that all the connecting, disconnecting, and reconnecting will affect the boards integrity as they are very sensitive items. I am extremely disappointed in CM heating and cannot / will not recommend them to anybody. They have also failed to resolve this matter. read more

**UPDATE** CM Heating went above and beyond to fix the issue with our furnace and compensate for the time missed by covering the repair costs. They sent a service man out within 24 hours and now we have a fully functioning furnace and heat. We are extremely grateful for their excellent customer service. Thanks again guys!! read more

Everett WA | I've been using CM Heating to maintain my furnace for years. This year I had a new Ductless system installed so I could enjoy AC. CM Heating did a great job, they were professional, friendly, fun to have around. The system has been in and running for almost a year now and they've already come by to check and see how it's running. They always answer the phone, they always answer my questions, they always schedule me in, they always show up when they say, they are always cheerful, their prices are extremely competitive, in fact the cost is usually a bit lower than I expect. They give me quality and so far, every employee I've met is friendly and cheerful. I really like these guys! read more

I am considering adding a heat pump or AC unit to my house. Seeing all the good reviews on Yelp, I contacted CM to obtain an estimate. I can't speak to the quality of their work but will say that I will not be giving my business to this company. Why? The hard sell. I was subjected to phony friendliness, vague answers to my questions, intrusive personal questions and an almost desperate sales person PUSHING me to commit NOW. On top of it he criticized the company that serviced my furnace (without any specific issue) AND, as I found out after he left, cleared out my thermostat settings requiring me to reset everything. Once it finally sunk in that I was NOT going to commit today (& before having a written estimate), he abruptly got up and skeddadled out the door with a totally different (ie no longer phony friendly) demeanor. Just as he is, but for different reasons, I'm pretty disappointed that I wasted time on today's appointment- and am angry at having been subjected to pushy salesmanship in my own home! Nope. Nope. Nope. read more

I don't even know where to begin. From the owner down to the installers, this company is top notch! They are accountable, honest, professional, accommodating and their customer service is unbeatable. I've never worked with a company who bends over backwards like they do to ensure their customer's satisfaction. I needed a lot of work done and I'm sure I was a pain to work with, but not one time did they make me feel unimportant. If you're looking for heating or cooling solutions for your home or office, stop searching and call CM Heating. read more

This is the combination of TWO separate experiences at CM Heating, and a series of their response to me. By far, CM's price is absolutely the best, and their management is excellent, but I haven't had the best experiences with their customer facing people. The jury is out on whether their installation quality is good, but I'm willing to give them a chance to prove that their quality is as good as their price. My first experience with CM was when I had a gas fireplace AND tankless water heater installed six years ago. I had great interactions with Paul (owner at the time), and their prices are the best. But the actual install went horribly because they sent a junior installer without supervision, and the guy left trash all over my yard and driveway. Mind you, this isn't some small pieces that was accidentally overlooked, it's like HUGE sections of metal pipe and fittings and mess of wires and enough insulation to cover my car. Additionally, the fireplace was badly installed. However, Paul personally came back and reinstalled it, and a senior tech came back to check on the fireplace some months later. Based on the fact that they were so good at fixing the situation, and the fact that all of my other heating came from CM, I decided to give them another chance when I needed my furnace replaced. Particularly as it has since changed management and I wanted to be fair, and they install American Standard, which is Consumer Report's top pick brand. Unfortunately, my experience with the quote process the second time around didn't give me much confidence that this install would be correctly done. Rusty, the sales guy was two hours late to my appointment. He did call me to tell me he would be "a little" late. However, when I called him back after my appointment time had elapsed, he told me he was leaving right then, and he not end up leaving until an hour later. I had to call him again to see where he was. While I understand logistic issues does happen, and I get that he's busy, the lack of communication on his part felt disrespectful of my time. Additionally, the actual appointment was rushed. I had previously had a quote from Ballard Natural Gas, which was recommended by my neighbor (who is a salt of the earth guy, and a master home builder)... the experience between the two was just night and day. First of all, Rusty came in with muddy shoes, and he barely glanced at the system and my space before telling me he's got everything he needs. He didn't explain the detail of what should be done, and I had to ask some critical questions which I only knew because I had already talked to another installer. I was promised a quote in a few hours... "as soon as I get internet," but the quote didn't come until several days later. When it did, the pdf was blank. I had to write back to ask for the actual quote. I would have been ok if he said "I will get you a quote in a few days." When I communicated all this to John (the current GM), he quickly responded and offered additional discounts. But I told him that I rather see him invest more in quality as I'm willing to pay more for a job well done. An email conversation ensued, which caused a bit of misunderstanding. However, being the kind of person who takes my yelp reviewing seriously, I ended up calling John and we had a good chat. I will say that from that interaction, he seemed like a good, upstanding guy, and for that, I am willing to give the company a second chance. Particularly as I have all my heating appliances from them. Stay tuned. read more

Kyle with CM Heating came out and service our system had great customer service skills and very professional I would recommend them

Had maintenance done on furnace. Pretty straight forward and tech was helpful. Will use again in the future

We went with CM Heating for our ductless heat pump and are very satisfied. I got three estimates and the cost was basically the same. I went Joe and CM because out of the three estimates, his was the most comprehensive. He really took his time to took a look at the house, measurements and figure out which unit would be best for us. He also suggested moving the unit, to give the entire house better coverage. From the beginning to the end, they have been very prompt, responsive and delivered on what they promised. I would definitely recommend them. read more

I went with C&M heating by accident. I was trying to reach M&M, and they never returned my calls, and then I called C&M thinking it was M&M. Lucky break!! C&M did a lot of weird things. They called before they came out, and then they came out. They were on time. All of their installation team called before they came out, and then they came out, and they were on time. The work they performed was far beyond my expectations. The equipment that I selected with the help of their sales team was perfect for my needs, and it puts a smile on my face every time I walk by it. The cost? C&M had a higher quoted price than other contractors that I had bid the job. On the other hand, their were no surprises, no added costs, nothing unexpected. They did top-level work, with top-level equipment, and they charged a fair price. I agonized over this installation, and it was by far the biggest investment I have made in my house since buying it. I have zero regrets, and I would work with C&M again and again and again. This was a great experience. Rob Brown, Snohomish read more

We had our install of a new furnace, air conditioner, and water heater yesterday. They were able to get it done all in one day, were extremely considerate and professional, and we are very happy with our decision to go with CM Heating!! Prior to the install, they were patient as we reviewed other bids, and we ultimately decided to go with them because they could get the job done in a time frame that worked with us, and although they were a tiny bit more expensive, their products, guarantees, and warranties put them over the top. Once we chose them, they were very communicative regarding scheduling, financing, and installation arrival time. I NEVER had to wonder what the next step was, because they were on top of it all the way. The ability of all the technicians and installers to seamlessly coordinate and execute the job was top notch. I highly recommend them! read more

Their salesperson was perfectly nice and very respectful. But honestly don't waste your time getting a quote. For a simple furnace replacement (like unit, nothing special about my setup), they wanted to charge me $4700 just for the labor. This is when their competitors only charge between $1000-2000 at most. IMO, your labor shouldn't cost more than the unit you are replacing my system with. Do yourself a favor and get quotes from organizations that aren't trying to make a quick buck off of you. read more

Our 38 year old furnace died the first weekend in December, and it was time to replace and upgrade to a new heat pump system. We received quotes from four companies, and after weighing the various bids, decided to go with CM Heating. Very glad we did - the team that arrived did a great job, and were amazing professionals throughout the install process. When the crawlspace was found to be too tight at one end of the house, which prevented their access, they presented a plan B option to us, explaining how it would look running the tubing thru the attic and showing samples of trim they could use to cover where it would be visible outside. Later, as they were turning the system on, the new heat pump wouldn't start initially; they stayed late to troubleshoot and resolve the issue. I was impressed at their dedication and willingness to work late to get it running, so we didn't need to go another night without heat. We are enjoying the new heat pump system, and happy that we chose CM Heating. read more

During the summer we had some equipment installed. The salesman, installers and office staff were all very professional. Would highly recommend this company. read more

I called this place because of the reviews. I had them check my furnace due to my blower seems to not working 100 but not dead and after he was done evening came and went to bed, woke up from being cold due to no heat on thanksgiving day. After playing within the thermostat blower was working but no heat I decided to google it and figure it out myself. I found that he forgot to plug the wires to the burger. Plugged it back and heat is on but now the thermostat is not turning fan on. Now time to find another place to figure this out. It's hard to trust this place when a technician did not test everything after the work is done by turning everything back on. ***I wrote the review above out of anger and frustration but after chatting with John and assuring me that this is not a common mistake I decided to give them a better rating. He offered the refund but I declined due to the inspection was done. He insisted so thank you for that. Looking forward on giving this company another chance. read more

We had a ductless heat pump installed. Cm heating was so great. Professional reliable knowledgeable techs from Andria to John Dan and Tony. Would hire them again for sure. read more

Could not be more impressed with the customer service and responsiveness of this company. They are the perfect example of going above and beyond for the customer! Regis is the tech that was dispatched to me and he was as great as Melissa, who I spoke to on the phone setting everything up. 5 stars across the board. I will be using them exclusively from now on! Thank you! read more

*Shout out to Teresa* Had an appointment to have my gas stove and furnace cleaned and inspected. We received a 4 hour window and Teresa called and arrived at the top of the window. She not only was polite but very professional. I also requested quotes and she followed thru. Definitely recommend CM heating read more

This is the company I would recommend for ur heating and air conditioning service. They came and gave us estimate and we had the work done. They finished the job in less time they stayed and very professional. read more

CM installed AC and a new furnace in our home a couple of years ago, and did a thorough and professional job. Two days ago I smelled gas and called them; they had a technician to the house within three hours. He found that the heat exchanger had failed and required him to shut off the furnace immediately for our safety! The next day CM invoked their own "lemon law" policy of replacing a complete furnace if a major component fails within five years, and had a team on our doorstep the next morning with a new furnace! It was installed by midday by Trent and Christopher, who were very professional, competent and communicative. We are extremely pleased with CMs support and professionalism, and recommend them without reserve to anyone. read more

We replaced our 30 yr old furnance and 12 yrs old water heater. The job was done before noon. Very professional and great communication. Would highly recommend! read more

CM Heating - The CM guys posed for a photo after install. Great company! - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

I was overall quite happy with my CM Heating experience. Chris, Taylor, and Paul provided great service. Price was competitive with other quotes, but the real reason to use them is how great their communication technology is: quoting processes, scheduling, emails with technicians' faces and texts when they're on the way, permitting process, etc, all communicated electronically and promptly. I did have some issues with the first installation of my new furnace, but they stood by their 100% satisfaction guarantee without any resistance and got it all sorted out pretty quickly. read more

I am very happy with the service I received for the installation of an air conditioning unit. Tent and his workers showed up on time, were very polite, professional and gave me a walk through of the process to be done. When they were finished, Trent gave me a detailed information of the work completed and also a hands on demonstration of how the new thermostat works. I look forward to working with CM Heating in the future with other projects I have in mind. Deborah M. read more

Had my annual maintenance done last week on my fireplace, furnace, heat pump, and water heater. My home was respected with shoe covers, drop cloths, gloves, and masks. Technician kept me informed along the process and gave me a good recap at the end of the appointment. Great service! read more

The service and professionalism far exceeded my expectations. From the call to schedule, to the completion of my work,was seamless. I was able to get outlets moved, vents cleaned, and a blower installed in my fireplace. All three installers (technicians) were to be here between 8-10 and all showed up within the first part of the allotted time. Everything was set up to protect my flooring and home as they did their work. Everything is perfect and I couldn't be happier. I highly recommend this company and will only use them for my future needs in heating/ maintenance. read more