If they do you wrong and you communicate with them they make it right which is huge. They go above and beyond to make sure you are happy with their service. I highly recommend this business!! Before I had reviewed them lower and they went above and beyond to turn around my experience they really care about their customers. read more

Had a furnace at a rental home in Lake Stevens break down last month. I called CM Heating after being referred by numerous people. They were quick to send out an service technician. The furnace was 22 years old and needed replaced. Their customer service was great and the cost of the new furnace was reasonable. I would use CM Heating again and highly recommend them. read more

From beginning to end, dealing with CM has been a great experience. We bought our home about 7 months ago and after seeing that our furnace hasn't been serviced in 2 years, I figured it was time. CM had their sticker on the furnace and it shows they had been the company previously maintaining the unit. I called them, the receptionist was very nice and helpful. After making the appointment, I received confirmation/reminder emails. The day of, our technician was polite and efficient. Then We received an email with a PDF document detailing what was done with photos and a PDF copy of the receipt once all was said and done. Top notch service. read more

I had 3 companies come out to get quotes for the same 2 systems I was considering, yes I'm that guy - hence why I'm also on yelp. All 3 companies showed up, 1 was rude, and 2 (1 of which is CM Heating) were very on top of their game. I ended up going with CM Heating because the way they dealt with my transaction from the first initial contact I made all the way through install, I was kept informed of each step in the process, no hidden surprises with extra work or more money. Up front with everything is a huge thing in many businesses like this, so it's great to see it still followed through in companies still. I'm nice and toasty this winter thanks to CM Heating, and will be nice and cool in the summer - without the ever so common "yeah it works but..." - it was just an excellent experience all around. read more

I have been doing business with CM heating for over five years. I purchased both a furnace and a gas fireplace from them and got the best price in the region. Their service is also top-notch. Great personnel and it's easy to schedule service appointments and or maintenance. They are like a family and very dedicated to being the best. I highly recommend CM heating for all your heating and air-conditioning needs. Nancy of Seattle read more

CM Heating does installation and maintains the tankless hot water heaters, air conditioners, furnaces etc. at our condos, The Grand in Everett, WA. Their customer service is superior! They really know what they are doing and are a pleasure to work with. They've been coming for years now and we trust them. Nice, nice people! We are very appreciative. read more

I have been using that company for 2 years now. We used them for maintenance, new installation and repair. Every time, it was done professionally and if you are not happy, they will try to fix it. They installed our central AC last summer, they repaired our tankless water heater. Today, they were supposed to come and give us an estimate to fix the air flow in my bedroom. After 20 Minutes, he said he fixed it, and for free, because it was only a closed damper. I mean, WOW! I don't know many companies that would do that! They also do our maintenance for our furnace, tankless water heater, gas fireplace and central AC. They stand behind their work and if I could give more stars, I would. read more

We had our AC installed last year. From giving us a quote to installation, they are fast, efficient and knowlegable! Just last night, we realised that our AC isn't working well. We emailed them late at about 10pm on a Saturday night ... And they got back to us 9am the next morning!!! The tech came out to fix our AC on a Sunday!!! Outstanding customer service!!!! Go with C M Heating!! No regrets!! read more

These guys are great. We had AC installed and it went smooth and the price was very competitive. Everything works great and they are excellent with their communication. read more

I had CM come out and give me a quote. Shawn explained that they had a policy of not being beat by 4 specific competitors. I had quotes from 2 of them. He explained the company in great detail and said that CM included a 10 year parts and labor warranty. Impressive. When I recieved the quote it was substatially more than the other 2. I sent one over and John reviewed it. CM had a better furnace and downgraded that to match the competitor. He also downgraded the warranty to 2 years for a savings of $824.00. A lot of money for something that was "included". They also set me up with a wi-fi thermostat which I said I didn't want. Shawn was not aware that a heat pump drains water. I feel as though the hidden cost on the 10 year warrant is wrong. I will be using his competitor because all pricing was transparent and I will recieve a lifetime warranty if I sign up for the annual maintenance plan. read more

I had a great experience with them. They came highly recommended, and I was very happy I chose them. Everyone from the salesman, the office staff, and installers were friendly and great to work with. I am in construction myself, and I was very impressed with their people and the finished work. I didn't get any other bids, but based on what I know, i think it was a fair price, and I am definitely happy with how my new heat pump and system is performing. Highly recommend them to anyone else! read more

The guy on the phone was very nice. I was able to schedule a same day appointment which was great! I received a schedule time frame, then a call from the tech to give me an updated time, then a text with the tech's photo and information. I was unable to be at my home during the repair, so the tech called me and explained the problem, repair and cost. I was able to pay over the phone and got a receipt via email right away. If we have furnace issues again, I will call CM Heating. read more

Theresa inspected my furnace, fireplace and water tank. She was very kind and answered all of my questions. This is my new HVAC company from now on. read more

We have used CM Heating for a few years now and absolutely love the quality of their services. Unfortunately we have to find someone else as they are no longer offering twice a year prepaid service which our system needs, and was one of the main reasons we used them for so long. read more

I used CM heating for an Annual maintenance call and it was my first experience dealing with a Gas furnace appointment. The pricing details been uploaded to Yelp for public viewing. The Technician was in and out of my door in 35 minutes. $149 for maintenance appointment. Run capacitor was recommended and I decided to do that. I was charged $128 for that, which I think is a bit steep considering that it was done during a maintenance appointment, and retail price for the capacitor is $13 (with taxes). $302 was the total and the technician also folded and placed an oversize filter since he didn't have the filter of the right size in his van for the furnace. read more

CM Heating - Maintenance  fee and Capacitor change fees that was charged during the maintenance visit. I think capcitor fee of $128 is a bit steep - Heating & Air Conditioning/HVAC Near Me - Everett, Washington

Davis came out to consult on central air conditioning options. He was extremely professional, courteous, friendly, and knowledgeable. When he saw me wearing a mask, he asked if I'd like him to wear one, and I said yes so he was happy to put one on. He explained everything regarding the AC, and answered all of my questions and concerns. He also thoroughly inspected the inside and outside of the house, kept notes and documentation, and did some calculations. Further, he offered other options and suggestions which I wasn't aware of, besides a standard AC, such as a heat pump unit. He walked me through everything and even let me see the total costs / quotes right then and there (he sent the same info via email later as well). Finally, he took video with narration of the entire potential job site for the technicians if I were to hire the company. Their guarantees and assurances are also very good. Disclaimer: I have not hired this company to do an installation, but I wanted to give them props for one of the best experiences with a company I have ever had, and say thanks to Davis for being so awesome. read more

We have an older Napolean gas fireplace that would not light no matter how many tutorials and tricks we tried. There are very few companies in the Snohomish county (North) area that work on this brand so when I called CM and they confirmed that they work on Napolean I made the appointment. The only downside was the wait time (6 weeks), but they are well rated and booked for a reason. The company emailed an appointment reminder two days before, called day of and emailed a photo of the technician prior to the arrival. The customer service component was really great, as was the technician that was sent out. He was incredibly friendly, punctual, and found the issue (bent starter) and fixed it. He provided helpful information about the fireplace and our options for replacement when it does eventually give out. I highly recommend using this company and will call again for their services. read more

As shown, my husband and I were contacted by CM's General Manager, John right after our negative review. He has gone above and beyond to make things right. Because of the excellent customer service we've received since I would not hesitate to use them again or recommend them to others. I respect a company that can recognize their mistake and work to repair it. Thanks to John and CM Heating. read more

I've worked with CM Heating several times over the years for gas fireplace inserts, furnace checks and most recently, a furnace replacement. As always, they were very professional, prompt and made the process easy. Even with a minor miscommunication of costs, the company stood by their word. I am thankful to have CM Heating available and will rely on their expertise, efficiency and reliability in the future. read more

Who knew your gas fireplace needed service? Well it does! And after it's inspected not only does it work better and you can rest assured that you have no leaks- it looks amazing! Robert was professional and friendly and fast! I will definitely be using this company again for my next service or repair. read more

I had an excellent experience with CM Heating and will be using them for all my future residential heating needs. I called on Monday Jan 2nd, and while other companies were closed for the holiday, CM was able to get a tech named Kyle out that day. They said he'd be there between 1:00 and 5:00 but he was actually a bit early, which was great for us because our house was freezing. Kyle was so friendly and professional, and he fixed our issue within an hour. The price was also extremely reasonable, which was a nice surprise. I couldn't be happier with their service! read more

I have always been happy with C & M Heating, however, when my gas fireplace would not stay on, I called and the fireplace guy was sick so they sent another guy who I found out later who was not normally one who works on fireplaces. He said that my wall switch must be bad, so I bought a new one for $85. Also, paid for $89 for him to show up at my house. As it turns out, the switch was not the problem. The fireplace would still not stay on. Called again and a few days later they sent out the fireplace and he replaced a part inside the fireplace. Works perfectly. I called the office and asked for $85 for the switch since that was not the problem. They were only willing to split the cost of the switch because after all I do have a new switch. I will not use them anymore to service my furnace or fireplace. read more

We needed our vents blew out after construction work. Jesse was on time, very friendly and got the job done. He left the house as clean as it was before he started. Thank you! read more

At first when I called for an appointment to service my furnace I was given a 4 hour window. 8am to 12noon or 11am to 3pm. I wasn't as happy with the waiting window and expressed my displeasure with the 4 hour window but the person on the phone didn't say anything other than those are their options. So I opted for the 8am to 12noon. When given a 4 hour window, there isn't much you can do but sit there and wait. I waited from 8am to 10am but nobody arrived so I figured the technician probably won't call me till almost noon. I decided to head to Costco and just as I had parked, the technician called. Sigh....I felt really bad as I expressed my frustration with him but wasn't his fault. I turned right around and went home. Drew R. felt bad I was given a 4 hour window instead of 2 hours and apologized upon his arrival. He was very informative and did a good job taking care of my furnace and reminded me about changing my filters more often. Quick and friendly service makes for a happy customer. read more

I recently heard that the ownership had changed. I didn't think too much about it and called them out to service our a/c unit. The air that was coming out the vents wasn't very cold. They gave me a 4 hour window on when they would arrive. I asked them to call 30 minutes before they arrived so I could meet them at our home, of course they didn't call. The repairman showed up without the right equipment to diagnose the problem and blamed it on bringing out a different truck. They came out again the next day (a different repairman), he tells me that he can diagnose it, but can't repair it because he doesn't carry the parts in his truck. Seriously?? If I could, I would give them a "0". read more

Another great service call from CM! Despite the difficult install of our hot water tank , Bill was always pleasant and calm. We will be calling CM for our new home! read more

After a frustrating weekend of trying to find a company that could help us with our ancient furnace and blown-out water heater, it was CM to the rescue! Quote offered was price paid, and although it was a longer job than expected due to some shady work by previous owners, the guys did an awesome job. Our house is a distance south of where these guys are located, but they are now on our permanent home-repair list. Thank you! read more

CM Heating installed a furnace in my home yesterday and did a very professional job. I had contacted and interviewed four contractors to perform this work and ultimately went with CM. The bid was competitive and the product solution was the right one for my particular circumstances. Their workmanship was top quality and Wayne and Nick performed a very professional installation. They were on time and completely cleaned the workspace when the job was completed. They were very thorough in explaining the operation of the system and answered any questions that I had. Based on my experience I would not hesitate to recommend them for any HVAC project. read more

I just used CM Heating for the first time and was very pleased with the tech's knowledge, suggestions (put off our duct cleaning until after our remodel is complete), and respectfulness. I'll recommend them to others! read more

A heat pump is a major purchase, that can generate a lot of anxiety. CM Heating understands that and responds with professional, courteous, and thorough service from the office staff through the installation crew. After I first contacted CM they quickly set up an appointment in less than a week with Ryan, one of their consultants, to come out to the home, review my situation, explain my options and provide an estimate. He called in advance, arrived on time, examined the home, determined that the job was feasible, and offered me a couple of options. There was no pressure and after he left me to think it over, no one from CM called me to pressure me into a purchase I might not need or want. After a few days of thought, I called CM, and they scheduled Paul to come out and plan the job in detail, taking measurements and pictures. Three days later the crew of 3 including Miguel, the electrician, and Keith and Nalu, the installers, appeared and in 1 long day installed the heat pump. The house presented some problems because it is an older home which has been remodeled several times, but the installers and electrician solved every problem. Like Ryan and Paul before them, they arrived on time, were completely professional as they installed the heat pump, and cleaned up thoroughly after themselves. Two of my friends had used CM before, and had equally satisfying experiences. I can recommend CM without reservation for your heating and cooling needs, which is why I'm giving them the 5 Star award above. read more

I cannot say enough good things about CM heating, we have chosen them two times now, the first time was to clean and inspect our chimney when we first bought our house in September. The second time was actually yesterday, to re do the fire bricks in our free standing wood stove and it looks amazing. I didnt even know out fireplace had a brick bottom until the guys came out ( I dont think the previous owners ever had them replaced) I appreciated them letting us know the price beforehand, since we had a little issue on it, but once i talked with both the man at the house and them at the office they honored their original price. All in all, we really respect and appreciate this bussiness, and will reccomend to everyone we know. read more

Called and told them my issue with my wall thermostat and after putting me on hold, just said that they were fully booked until next Friday and hung up without asking me if I would like to schedule anything. Extremely rude and unhelpful. Sorry I even bothered them with a real problem. read more

Great service, timely, professional, great communication. Had a new furnace and heat pump put in. Would definitely recommend

Excellent service. Prompt, knowledgeable, considerate. We won't use anyone else! We've used them for our furnace and gas fireplace and upon calling they quickly scheduled us and came right out. Both technicians were very knowledgeable and addressed our problems right away and answered additional questions. read more

I've relied on this company for years to maintain a furnace -- and recently to install one. Always polite, on time and thorough.

Outstanding service and impressively customer oriented business organization. I'm learning not to hate heating maintenance issues because it's so pleasant dealing with CM Heating. I've had two technicians here and both experiences were very positive - immaculate service and pleasant, presence, and the administrative people are lovely too. I recommend CM Heating highly. read more

Selected them on thoughtfulness of their salesman and price to replace our furnace and water heater and add A/C. They had some mis steps communicating the scope of the job through the phases of the job, and mis-judgement on the time and resources needed to complete the job on the timeline agreed. They are very focused on providing great customer service, but didn't have the resources to react and still meet expectations when things got sideways on the schedule. In the end I was offered several options to mitigate the inconvenience of being without a furnace for a week. The work is high quality, all of the staff are very courteous. read more

I can't say I'm all that impressed with the follow thru and customer service at CM. I called Monday November 23rd to order parts for my gas furnace after the tech was out last month to diagnose the problem. Service Manager, I forget his name, said I'll call the vendor, get your parts in and we'll be out there Friday or Saturday. I asked is that possible since it IS Thanksgiving? He said not a problem bc they're working. I didn't hear back Monday or Tuesday so I called again this morning since it's 25 degrees out and we don't have heat except for a couple space heaters! Well a woman from the office calls back says she looked at the PO and can schedule me for NEXT Monday! What happened to Friday or Saturday as your service manager promised? She said well we're even squeezing you in in between jobs as it is on Monday. So I said you do realize bc of your mistake of not ordering parts until today instead of Monday as requested makes my family go another 2 DAYS without heat and low temperatures are supposed to be in the teens?! No apologies. No offer of a discount. Parts and labor, the bill is $500! Again, I'm not all that impressed so far with CM Heating and I'm just trying to get an appointment and parts for repairs. I may update my review come Monday after the repairs are done. As of right now, I won't refer anyone to this company. UPDATE 12/9/2015..... As requested, service was completed Saturday Nov 28th as agreed. It is great to have heat again! I appreciate the efforts CM made to provide a discount and service on a weekend. I'm satisfied with the extra effort. Next, I need a maintenance service scheduled on the furnace and will be using CM for that also. read more

Just had a yearly maintenance but he did a great job, was very friendly and arrived on time!

Gas furnace went out after 25 years....called CM HEATING for estimate. Very good prices....came out on Thursday for consultation/estimate ....came back following day for install! Very knowledgeable, very customer oriented, and very fast service! VERY PLEASED with the whole process! And it was finished in less time than was quoted! And i now have heat again! YAHOO! THANK YOU RUSTY, JOHN, AND THE INSTALL GUYS! VERY PROFESSIONAL! WOULD RECOMMEND THEM TO ANYONE! " read more