Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

They had just what I needed making my visit speedy! Good selection in the store, worth the visit.read more

Always so helpful and such a wonderful selection of items that are so useful. So grateful!read more

I finally accepted the fact that my life would be better if I had a chair that could help me get up…read moreoff of it... Hubs and I went to Access. They had about 16 of these chairs on the floor, and I think i tried almost every one. Employee Amarvir helped us-- he was very patient and a great help in pointing out features and helping us make a final decision. We purchased a lift chair that day and I am so happy with it at home. Access delivered the chair 2 days later, set it up and all is well! Really good customer service. I do recommend this place for walkers, wheel chairs and the like.

This Access Medical Equipment has very knowledgeable and helpful staff. Also has good inventory and…read moreselections.

Needed a replacement for a broken CPAP part. Paul and staff were very professional and friendly and…read moreresolved my needs quickly.

Very professional with a heart. Excellent technicians. I'm…read morenot used to this level of service. Thank you!

I didn't fly my walker with me but found I really needed one once I arrived and this was a great…read morerental solution. They dropped it at my hotel and I left it there at the end of the trip for them to retrieve! Worked beautifully. What a great service!

Very very responsible. Haymen handled the call so so nice. The delivery person came the same day…read more Omg hard to believe this kind of service still exists. Thank you being so good to your customers. Thank you haymen and the delivery person

What a great company. Extremely nice people to assist with your transportation needs. Fast,…read moredependable and reliable.

This company is wonderful! Communication is excellent - scheduling is easy - they show up on time…read more- super care and gentleness is always shown when transporting my mom - always professional and competent - safety is always a priority - other company I used sold and new one didn't serve Pierce county so this company was a lifesaver - can't commend or recommend them enough!

Elle was very kind and caring and a huge help. Always smiled and humorous fun character. I would…read morerecommend her and if needed i would ask for her personally. If all were as kind as her life would be so pleasant to enjoy. Thank you

I spoke with Roy the owner of MedEx and he has gone above and beyond. I need new batteries as I'm…read moregoing to see Green Day on Monday and all the sudden my battery stopped charging fully so I was able to get the VA to approve a purchase order for my batteries and he's coming by Monday before the concert to install the batteries so I won't be possibly stuck in Seattle with dead batteries. Kudos to Roy and everything you do for us veterans

We rented an electric scooter for a cruise but it didn't hold a charge. I had to push my husband…read moreback to the ship from the first port. When Scootaround was notified, they did absolutely nothing. They were sorry for this "unfortunate incident "! My husband was essentially trapped on the ship and couldn't enjoy this very expensive vacation. Scootaround offered no replacement scooter and no compensation for their inadequacy. DO NOT BUY OR RENT FROM THEM! They may be fine if all goes well, but they are untrustworthy if there's a problem.

Scooter delievered 9/2. Took it out for use on 9/3 for first…read moreuse. Headed left out the door from Hilton Homewood suites, down pike street. Felt "normal" for a block, then went haywire. Picked up speed at an alarming rate as we headed down the hill, even when I threw it in reverse, cranked down to lowest turtle speed, even turned the power completely OFF. I've never had an ecv keep moving with power totally off, unless the lever is thrown in the back for manual movement. But if the lever is thrown that way, you get no power and can't move at all. I moved fine on my own, until I terrifyingly didn't. Did serpentine S turns for 2 blocks, narrowly missing people, until my husband could catch up and slow/ stop me. Ran right through an intersection. Miracle i wasn't killed. My adrenaline was way up, heart pounding and I was in tears. I called scootaround at 1:26pm, right from the sidewalk. Got put on hold and disconnected twice. Was finally told to get it back to the hotel- which was 4 blocks ALL UPHILL. The scooter is rated for 325#. I am 275#, husband is 225#. The scooter withhold not behave for either of us. Now that we were headed uphill, it Wouldn't even go up the 5" incline from street to sidewalk- you could feel it whirring and whirring under you, but absolutely zero forward motion uphill, even from street to sidewalk. It's the craziest, scariest experience I've ever had with an ECV and it's rental company. As far as I am concerned, scootaround violated the contract by failing to deliver a working scooter on the agreed upon date and then failed to replace the broken one in anything representing a timely manner. That means I'm entitled to a full and complete refund of every penny I have paid you. I don't want so much as one thin dime in credit. I want the entire amount on my visa in 4 days. I told this to Betty on the phone on the 3rd, who said "we'll pick it up tomorrow (meaning the 4th)" and hung up. I left it with bell services at the hotel at approx 2pm 9/3/23. It was not picked up the 4th. I emailed/ called scootaround Again. It was not picked up the 5th. Now we're a day past when scootaround had agreed to pick it up, another Contractual violation. I called and emailed yet AGAIN. Today was the Morning of the 6th, the ecv is STILL HERE in the hotel lobby, now 2 days past pick up date. Now I'm totally pissed. I'm in screaming pain from walking for 3 days, and that hunk of junk just sits there at the bell stand mocking me. I was unable to rent ecv equipment at this late date from anyone else. So I wasted thousands of dollars on car services, plane tickets, hotel rates, event ticket costs, as well as now adding Uber, because your company failed to live up to its one simple contractual obligation, to 1. deliever a safe, working ecv on 9/2/23, and 2. If something was wrong, to swap it out in the timely manner i was assured would be the case however unlikely as that was to be necessary. It. Wasn't. Instead, scootaround Seattle left me an ecv that literally almost killed me, and couldn't have given a rats rear as that left me, a double surgical knee replacement patient, stranded on the sidewalks of Seattle after nearly running thru traffic on an out of control scooter that would not stop for anything, to the point they never even bothered to pick up the ecv for an additional 3 days. Do I sound upset? Because I am. I've written the same email and made the same calls 4 days in a row and only today did I even get so much as a "we're sorry". Scootaround completely ruined a trip months in the making for my autistic twins, and it took FOUR DAYS to get even a simple "i'm sorry". I've rented ecvs for fifteen+ years and this is the single WORST experience i've ever had with any ECV company ever, in any town in any month in any year. I'm no longer interested in apologies. I want an immediate full refund of $330.76 (see attached screenshot) to my Visa ending in xxxx. After that is complete, I never want to hear the name of your company again. Marilyn Brownjohn

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

Excellent communication, easy pick up, clean and safe baby gear and reasonable prices - what else…read morecan you ask for?! Vicky was great at setting up the reservation and she even arranged picking-up the baby gear at our AirBNB while we were gone. I would definitely use her service again and refer her to friends.

My husband and I were traveling with our 5 month old baby to Port Townsend from LA to spend…read moreThanksgiving with family. Since it was our first time flying with our baby, we were trying to make our travels as painless as possible. That's when I came across Babierge online and contacted Vicky and Chris. I spoke with Vicky and told her what we'd need for the week. There were a few things they didn't have in stock (like a car seat base for our carseat) that they were able to purchase in time for us to rent. Vicky and Chris were also very accommodating when it came to scheduling pick up and delivery. They made our trip as hassle-free as possible and we will use them again when we travel back to Port Townsend. Thank you, Vicky and Chris!