I am here from California visiting family and in the process of removing the Go,Go Carbon mobile…read morescooter from the trunk I discovered that the driving mechanism that controls the front wheels was not functioning. Immediately I had a panic attack but I found Access Medical Equipment on the internet. Within 10 minutes upon arrival the tech mechanic had us back on the road at 100%. Thank you - what a great store!

Update 9/24: This video was recorded at 9:23 pm tonight, September 24th, 2026 after Travis posted…read morethe response above claiming that he had "verified the fixture is removed." As the video clearly shows, the flashing light is still there and still flashing. I do not know what was supposedly verified this morning, but the statement that the fixture was removed and the problem resolved is false. This has been going on for months, and this is exactly why the situation has been so frustrating. I am posting this video to document the actual condition as of tonight.

Rio has a "get the job done no matter what" attitude and the resilience of a power cat. I don't…read moreknow exactly what that means, but I know it's a fantastic trait. Plus, with those long pointy nails, I had to tell her not to scratch me! Meow! Rio is funny, friendly, and genuine. She puts people and their needs first, with a "I'm not going home unless you're satisfied" attitude. Hold on to a treasure like Rio. They are few and far between. Thank you for sticking with it and getting me my knee scooter today. I'm eternally indebted to you. Five stars all the way! Heck, I might break my other ankle just to experience getting another knee scooter from Rio. She's that good.

I am extremely disappointed with our experience with Bellevue Healthcare, and after what happened…read moretoday, I have serious concerns about the quality and safety of their mobility equipment repair work. My 92-year-old father-in-law relies on his Baja Wrangler scooter for his mobility and independence. About a year ago, we brought it to Bellevue Healthcare because it would suddenly lose power and die while he was using it. We described exactly what we were experiencing: the scooter was losing power. They told us the batteries needed to be replaced, so we replaced them. That seemed to help for a few months, but then the exact same problem returned. We brought the scooter back and again explained that it was suddenly losing power. This time, we were told the circuit board was the problem. Bellevue Healthcare kept his scooter for THREE WEEKS to replace the circuit board. When we finally got it back, it was still having the exact same problem. Now we are being told the problem may actually be the right rear motor because the rear tire has been wobbling and has damaged the rotor. But what happened next is by far the most concerning part of this experience. While examining the motor, Bellevue Healthcare had removed the right rear wheel. Afterward, the nut securing that wheel was not properly tightened. Today, while my 92-year-old father-in-law was actually driving the scooter, the wheel nearly came off. That is completely unacceptable. This isn't simply an inconvenience or a repair that didn't work. Returning mobility equipment to a 92-year-old with a wheel that was not properly secured created a potentially serious safety hazard. Beyond that, throughout this process there appears to have been no thorough diagnostic evaluation to determine WHY the scooter was repeatedly losing power. Instead, we have gone from batteries, to a circuit board, and now to a motor/rotor issue while the original problem has continued. When we questioned the previous repair, we were actually told that because WE described it as a "power issue," that was why they replaced the circuit board. Of course we described it as a power issue--the scooter was suddenly losing power. We are the customers, not mobility-equipment technicians. How could we possibly know whether the underlying cause was a battery, circuit board, motor, rotor, wheel, or something else? Diagnosing the cause of the symptoms is precisely why we brought the scooter to professionals. At this point, we have had multiple visits, multiple diagnoses, replacement batteries, a replaced circuit board, three weeks without the scooter for a repair that did not solve the problem, and now a wheel that was not properly secured after Bellevue Healthcare worked on it. This scooter is not recreational equipment. It is essential mobility equipment for a 92-year-old man. He should be able to trust that when his scooter is returned from a medical equipment repair company, it is safe for him to use. Customers should not be expected to diagnose their own equipment before bringing it in, and they certainly should not have to worry that a wheel may nearly come off after that equipment has been serviced. For a company entrusted with repairing equipment that elderly and disabled people depend on for their mobility and safety, I expected a dramatically higher standard of care, competence, and accountability. After our experience, I have lost confidence in Bellevue Healthcare's ability to safely and accurately service this equipment. While they previously were helpful when we purchased a wheelchair, their repair department is deeply disappointing and dangerous.

What a great company. Extremely nice people to assist with your transportation needs. Fast,…read moredependable and reliable.

This company is wonderful! Communication is excellent - scheduling is easy - they show up on time…read more- super care and gentleness is always shown when transporting my mom - always professional and competent - safety is always a priority - other company I used sold and new one didn't serve Pierce county so this company was a lifesaver - can't commend or recommend them enough!

My experience with Nasu was stellar. I was doing well on crutches but wanted a knee stroller for an…read moreevent (street fair) where I'd have to be up and about longer. The owner was a great communicator (we worked through text and he was very responsive) and the service was just as promised! Fantastic rates compared to other places, and didn't have a one-month minimum (two-week minimum was fine), which was helpful since I'm nearly off my crutches. Though delivery and pickup are available, I (thankfully) didn't break my driving foot, so was able to go pick it up for a discounted rate. He let me look at two types of scooters and try them out a tiny bit. The scooter I picked was in great condition and easy to use, and fit in the back of my hatchback VW Golf just fine. And I zipped easily through the street fair. I hope to never need a knee scooter again, but if I do, I know just who to contact.

Keyle answered my call, even though the store was already closed. He arranged delivery of a scooter…read morethe very next morning. This mobility device is new to me, so he made sure I was comfortable with it. It has made a huge difference to my mobility and comfort.

This place has the best customer service…read more We've been in a handful of times over the years, and when we came in today we were absolutely blown away. We were prepared to spend a few hundred dollars tricking out my son's scooter. the owner, David, took a look at it, made a few tweaks, and exchanged the wheel bearings - which saved us a good deal of money. He spent his own time showing my son how to do some basic repairs. On top of that, he didn't charge for the new bearings, and threw in a bar end piece as well. My son's scooter is in perfect shape now, we've learned something new, and he's earned a lifelong customer or two.

There is no storefront so their address should be removed altogether. We drove there and found a…read morevacant industrial unit. No signage. No one answers any of the phone numbers listed. It's probably only an online store so no repairs can be done either.

TW Carrol did an amazing warranty repair for us on a 30ish year old Briggs & Riley rolling duffel…read morethat is funny discontinued. Not only did the staff immediately identify the brand and age of the bag when we brought it in but they were able to repair a tear in the fabric that looked like it might be the end for this piece. Turn around time on the repair was quick, and the quality of the fix is beyond what I ever expected. I couldn't be happier with the job they did, and I'm looking forward to many more trips with this piece of luggage!

My Briggs & Riley luggage repairs were completed perfectly and they even added wheel replacements,…read moreall done at no charge due to the fabulous B&R lifetime guarantee. They were even able to find an elusive missing logo and shipped the bag to me at no cost when the repair was done

I have a simple hand brake installed by Absolute Mobility in Woodinville in 2023. The installation…read moreis fine and the hand brake works without a problem. I was advised that the hand brake should be inspected/maintained each year. Understand this is essentially a rod connected between a hand lever to the brake. Everything is visible; no dismantling is necessary to inspect the hand brake. I was informed that the service charge for looking at the hand brake required 1 hour of service/labor. Mind you, there is nothing wrong. How do these folks justify 1 hour of labor when the job should be completed in 10 minutes?

We rented a van from absolute mobility the side door was stuck so we tried opening it and the…read morewindow ended up shattering. When we took it back the same day because we needed a usable vehicle they ended up trying to charge us $4,000 for the window. The insurance ended up paying most of it but they still got $400 out of us. They are not reliable.

Salesperson sold us a brand-new power scooter that does not work. They will not return it despite…read moreit stranding our daughter immediately after purchase. We have tried to get resolution for over a year without success. Mobility Works sold us a lemon and does not care!

Our accessible vehicle broke down on a road trip far from home. Dolly at Mobilty works saved the…read moreday and our week! She was able to help us get a van on incredibly short notice and helped us return home safely. Dolly even gave us some tips on places to enjoy on our way home. The van was in great shape and worked flawlessly. We were absolutely stuck and Mobilty works allowed us to move freely again. If you are in need of safe, high quality accessible transportation please go see Dolly at Mobilty works. They'll get you where you need to go. Ben B