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    TW Carrol

    4.2 (100 reviews)
    ModerateLuggage
    Closed 9:00 am - 4:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Replaced damaged wheel
    Frank D.

    We have been using a rolling suitcase for about 6 years and we travel a lot so it has been on at least 10 trips since Sept. 2022. On our last trip, one of the wheels must have picked up a stone and jammed because it wore out dragging on the ground. I emailed them a picture and they told me it would be $28.50. When I took the bag in, I mentioned that the zipper pulls had been lost on one of the compartments and they said they could fix them. The actual charge was $48.50 plus tax. That seemed a bit high but they are really the only game in town for expert luggage repairs. The bag was repaired in about a week. As it turned out, all they had to do was drill out the rivet holding the wheel, put on a new wheel and replace the rivet and crimp on a few new pulls. I recently moved into a retirement community and no longer have the tools to do these repairs. Otherwise, they would have been simple DIY fixes, assuming I had the parts. Bottom line is that DIY will be a lot cheaper but these guys know what they are doing and you won't have to round up the parts. The luggage would have cost at least $150 to replace.

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    7 months ago

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    1 year ago

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    7 months ago

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    Andrew C.

    Helpful 1
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    1 year ago

    Repaired the roller wheels on my folding garment bag.... great work. The bag now works like new.

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    1 year ago

    Went to ask to have my bag repaired. Got good advice about my bag, will be back for future luggage repairs.

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    7 months ago

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    10 months ago

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    2 years ago

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    3 years ago

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    3 years ago

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    Andrew C.

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    1 year ago

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    2 years ago

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    Andrew C.

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    3 years ago

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    Andrew C.

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    Andrew C.

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    2 years ago

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    Andrew C.

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    2 years ago

    Great service, amazing staff, flawless results. They fixed up a zipper on my backpack and made it look brand new!

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    Andrew C.

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    3 years ago

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    Andrew C.

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    2 years ago

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    Andrew C.

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    2 years ago

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    Andrew C.

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    3 years ago

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    Andrew C.

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    3 years ago

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    Andrew C.

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    3 years ago

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    Andrew C.

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    3 years ago

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    Andrew C.

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    5 years ago

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    2 years ago

    Excellent in fixing the wheels for my roll on luggage. The cost came in much lower than I expected.

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    Andrew C.

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    4 years ago

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    Andrew C.

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    12 years ago

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    4 years ago

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    Andrew C.

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    4 years ago

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    Andrew C.

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    2 years ago

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    3 years ago

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    Andrew C.

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    2 years ago

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    Andrew C.

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    5 years ago

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    5 years ago

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    Andrew C.

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    7 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 3

    Ask the Community - TW Carrol

    Review Highlights - TW Carrol

    The shop also had the widest selection of Briggs and Riley luggage I have ever seen in one location.

    Mentioned in 10 reviews

    Read more highlights

    Smarte Carte - Front Desk.

    Smarte Carte

    3.7(11 reviews)
    2.1 mi

    PROS - Flat Rate per Day…read more- Convenient - Open from 5:30am-12:30am - Refrigerated Items Accepted - No Size Limit - Pay on Pick Up CONS - Ease of Locating Located in the baggage claim area of SEA-TAC International, alongside the window/exit side between baggage claims 9 and 10 is the convenient Smarte Carte Storage. Be aware that it can easily be missed, but it does have a yellow painted wall similar to that used for their pay-to-rent smarte cartes throughout the arrival and departure areas. My experience was a pleasant one. Given that I hadn't been to Seattle, and it was on my bucket list, it came in handy to have somewhere to drop off my carry-on duffel bag while I explored Seattle on my 8 hour layover. It took some research as this baggage storage area was ran by Ken's Baggage prior to 2016. The price was very convenient, for two overhead sized duffel bags it came out to approximately $18 for whole day storage (this was for 2018/01/04), and Smarte Carte Storage is open almost 24 hours, so you can still access your belongings regardless of when you were to pick them up. However, I do not know if you can add to/access your belongings inbetween drop off and pick up... that would be a good thing to know. The employees were pleasant and patient. Unfortunately, I do not recall the name of the lady who helped store our luggage as we were in a hurry, but Bernard helped us retrieve our luggage.. we also got to see what the storage area looked like in the back, and it is very well organized. They even had a refrigerated area, I'm guessing for any ice boxes carrying any fish/seafood that was caught to be flown out, which was unexpected but I'm sure helpful in many cases. Would I return? Most definitely. I'll be sure to post current pricing as of my visit (2018.01.04) for those that are also searching for a place to store luggage/belongings during a long layover at SEA-TAC. --/ One for ME, YELP for YOU. @sandyexplores

    A great option for travel. Rather than hang out in the…read moreairport, we stowed our gear and headed into town for a nice afternoon. This was easy. I would have liked the have seen a Military discount for younger families who seemed to be camping out at SeaTac.

    Photos
    Smarte Carte - Posted Pricing, as of 01/04/18.

    Posted Pricing, as of 01/04/18.

    Smarte Carte - Posted Pricing, as of 01/04/18.

    Posted Pricing, as of 01/04/18.

    Smarte Carte - This is the entrance

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    This is the entrance

    Filson - Store front just off the escalators.

    Filson

    1.8(10 reviews)
    2.0 mi

    This was a great business years ago, and had quality clothing, admittedly at a premium price…read more Now it just has the premium price for shoddy made overseas goods. And their lifetime guarantee on quality and workmanship is now worthless. I brought in a very expensive wallet that the stitching had given away. They refused to repair it. If you want to overspend and have a terrible experience, buying cheap clothing, go to Filson's. Otherwise shop elsewhere.

    Folks at the store (Seattle, the original home an factory for what used to be a great company) are…read morenice and helpful.. but this is company that is circling the drain! Sizing of their clothing has always been super wonky, but with the move to making nearly every product now in China, the sizing is ALL OVER THE PLACE. Price was always high, due to (historically) domestically sourced and manufactured goods, now only one or two remaining items are manufactured in the states (of imported materials)..and yet the prices continue to go up, while the quality goes way down. Their customer service is HORRIFIC. If you have a problem you will be completely screwed!!! Weeks to respond to an e-mail. They have turned off the CC phone lines (you get a recording telling you so, and tough sh*t), the have disabled chat on the site. Local stores are NOT ALLOWED to help if you ordered on-line (they will lose their jobs if they try to help you). RUN, don't walk away. There is NOTHING good left of this once great company!! I am ashamed that I recently purchased an item from here, and also pissed that the sizing is so messed up that i cannot wear it (nor return it because CC simply ignores their customers). Next step is a charge-back on my credit card (sucks, but it is the only recourse with horribly run companies like this).

    Photos
    Filson - Display

    Display

    Filson - The need to be seen.

    The need to be seen.

    Filson - SeaTac near gate N1

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    SeaTac near gate N1

    TW Carrol - luggage - Updated May 2026

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