Never have I been more offended for an item return than I was today.. OK, I ordered a NORTH FACE…read moreJacket online and when it arrived I didn't like the way it fit. So it's return time in my view since it was only a few weeks since I purchased. No receipt in bag mailed in but it had all the bar codes on packaging as reference. Plus all the tags on the jacket. So I arrive at South Center DICKS SPORTING GOODS and it's my turn at counter. I say " I'm returning jacket" and this punk ask's why. Like who FLIPPING CARES but I share I didn't like the fit. Then he ask's did you wear it , and answer was " NO " ! At this point he starts sniffing the jacket like it's a line of Peruvian Flake , I kid you not. I'm thinking is this two toned hair punk really questioning me on a return and then sniffs it. Since when does a return with documents turn into the Spanish Inquisition. My god someone needs to train the help in customer service and how not to be an a-hole! I mean my Louis Vuitton sunglasses I came in wearing cost more than his two week paycheck. BEWARE OF THE TWO TONED REGISTER DUDE WHO WILL SNIFF YOUR RETURN!

This company is gone so downhill it's really just a clothing company for sports. They don't really…read moresell anything. They don't have fishing license. They don't have any kind of sporting gear. It's just clothing. NEXT

Went in the evening on 8/28 to buy shoes before a trip. Was discussing my goals with my fam who…read morecame with me and the woman working the shoe section was chatting with someone but somehow heard me utter my shoe size and practically had me figured out by the time I made up my mind about what I wanted. Also saw me eyeing another shoe and ran and grabbed that one as well. Very attentive and nice experience, will definitely return!!

It's REI so that automatically gets you four stars in my book. What I specifically like about this…read morestore is the customer service. I came in to look in for some new cots for an upcoming camping trip. The associate that helped me not only had great product knowledge but he opened up one of the cots to let us try it out. We talked through some great tent options that would accommodate the cots (we were in the market for a new tent). I was impressed that the associate was able to take the time to walk us through all the options. I have always been impressed by REI and their customer service but this store in particular, bravo all around.

Great deals on premium outdoor gear. Would highly recommend any of their items. Saved hundreds of…read moredollars on various purchases.

I'm not sure some of those other reviews are about the outlet store in Des Moines, WA. They have a…read moregood selection and some things a really good price. Always worth browsing. Customer service was good too.

This was a great business years ago, and had quality clothing, admittedly at a premium price…read more Now it just has the premium price for shoddy made overseas goods. And their lifetime guarantee on quality and workmanship is now worthless. I brought in a very expensive wallet that the stitching had given away. They refused to repair it. If you want to overspend and have a terrible experience, buying cheap clothing, go to Filson's. Otherwise shop elsewhere.

Folks at the store (Seattle, the original home an factory for what used to be a great company) are…read morenice and helpful.. but this is company that is circling the drain! Sizing of their clothing has always been super wonky, but with the move to making nearly every product now in China, the sizing is ALL OVER THE PLACE. Price was always high, due to (historically) domestically sourced and manufactured goods, now only one or two remaining items are manufactured in the states (of imported materials)..and yet the prices continue to go up, while the quality goes way down. Their customer service is HORRIFIC. If you have a problem you will be completely screwed!!! Weeks to respond to an e-mail. They have turned off the CC phone lines (you get a recording telling you so, and tough sh*t), the have disabled chat on the site. Local stores are NOT ALLOWED to help if you ordered on-line (they will lose their jobs if they try to help you). RUN, don't walk away. There is NOTHING good left of this once great company!! I am ashamed that I recently purchased an item from here, and also pissed that the sizing is so messed up that i cannot wear it (nor return it because CC simply ignores their customers). Next step is a charge-back on my credit card (sucks, but it is the only recourse with horribly run companies like this).

Don't you love it when they're doing everything right? In there, get exactly what you want, out of…read morethere, you skip the sh!t show of the Westfield mall and the occupational and dedicated security gaze? Well done The North Face (disclaimer: I would order online beforehand if possible to get this experience LOL)

Friendly service, quality variety, clean store. Always good value with The North Face. I love that…read morethere's a South Center Location now, more local to the area.

I searched for camping rentals online when I went to the Gorge for ABGT Weekender, and I found them…read moreand was pleased to know they offered complete kits for rent instead of renting each item for a fee. The gear is basic, but very functional, well-maintained. I got the concert camping kit and added the kitchen kit which worked well for me and my buddy. Will consider renting from them again for camping trips in the PNW. The convenience of not having to lug my own gear in flights is all worth it!

Back 40 supplied my family of 7 people (teens to adults) with everything we needed for a 3-day trek…read morethrough Olympic National Park. Since we flew in from out of town, having everything pre packed helped immensely. The gear was great quality and condition, and the customer service was top notch the entire process. What a great value. We were so glad to have found Shannon and her team, and highly recommend them to other adventurers. They helped make our first family backpacking trip an incredible experience!

I went in for work boots and came out with WICKED boots, boots that say DON'T F*** WITH ME!, boots…read morethat frighten small children and make little old ladies hobble to the other side of the street in fear. I will now relate the tale of shoe mecca: This is what happened I walked in ad went straight to the shoe are... i never did get offered help so I eventually found a nice clerk to help me and he promptly got the shoes i had picked out which i ended up hating. He asked what i was using them for primarily (restaurant kitchen) and immediately had ideas other then what I had picked and showed them too me, got me my size and was very very very patient with my picky self. Eventually he asked if i minded a boot, i said I didn't and he brought over a pair of SWAT team combat boots! Holly crap! I had never thought of using boots like this in a kitchen environment before but wow they are awesome! I was thrilled that he thought of them! Bless that kid for he has found me mecca in shoe form! I was a little worried cause they were a high boot that they might not be comfortable durring work. He told me to wear them to work and if they didn't feel good bring them back and he would definitely return them for me... i was stunned by this. Do you have any idea how much beating my shoes took today?! I spilled hot greasy water all over them, a chicken fell on one, my clutsy colleague dropped a hotel pan on my foot, i used my feet to open reach ins and coolers and to give me leverage, to break up cardboard and stomp down garbage, my feet stayed safe, cool and comfortable but wow they are dirty already so i was pretty impressed when he said he'd return them NO MATTER WHAT THEY LOOKED LIKE TOMOROW! Regardless I won't be returning them but wow! The down sides to my visit were the other sales associate who did not care at all that I was also looking for quads (ie rollerskates) and pointed in the direction of the skates rather then actually showing me. The lady at teh front cared more about her nails then anything else and I actually had to wait for her to finish her (very long and boring) conversation with the other sales associate before she rang me up. I'll go back if I have a prob with the boots or to buy shoes but only from that one kid.

Usually like shopping here, but management at this location leaves a lot to be desired. The store…read moremanager is almost never around to help when customers or staff need assistance and I notice one day that the store manager spends most of her time hiding in the back chatting with her favorite employees, leaving just a single worker upfront to handle the entire floor and checkout . Even worse, it's really obvious how unfairly she treats her team--showing clear favoritism toward certain employees while treating others poorly right on the sales floor. I did ask one of the staff for her name and her name is Rachel . The rest of the staff deserves better support, and management needs to step up.

The customer service here is amazing! We came in on a Sunday, and the gentleman that helped us was…read morevery informative and gave us good advice. He has an adorable small terrier pup named Bella, she is the welcoming committee here. There are very many good quality boards, roller skates, and even snowboards here! Would 100% recommend to anyone that is looking to support a local business. He even showed my younger sister how to get on the board, and showed other customers in the store how to use their skates.

Local shop that will actually try and help you and not just get as much money out of you as…read morepossible. The 2 dudes there are OGS that know what they are doing.