Usually like shopping here, but management at this location leaves a lot to be desired. The store manager is almost never around to help when customers or staff need assistance and I notice one day that the store manager spends most of her time hiding in the back chatting with her favorite employees, leaving just a single worker upfront to handle the entire floor and checkout . Even worse, it's really obvious how unfairly she treats her team--showing clear favoritism toward certain employees while treating others poorly right on the sales floor. I did ask one of the staff for her name and her name is Rachel . The rest of the staff deserves better support, and management needs to step up. read more

What a great shopping experience. The clerks in the store were very helpful, and the cashier way friendly and welcoming. I will definitely go back to this store. read more

This place used to be amazing. Wow has it gone down hill. The last 3 times I was in they didn't have any of the discount prices on any of the knives or most other items. The price stickers just sit on the counter all week until they all expire! Only the managers seem to know where anything is so really bad training. Employees seem to have a bad attitude and don't want to be there. While I was there a guy stole merchandise because they know the customer service sucks here. The last straw for me was when they wouldn't let me use more than one item coupon. Why put out 20 items on coupon if you can only buy one item? After years of spending lots of money there I am done with them for good. The shoes that I was about to purchase even fit nice. I'd rather pay more somewhere else than ever give a dime to this place again. I noticed other customers waiting for 25 min for help also. read more

Normally, I wouldn't leave a review for big five, and this one's mixed. I found a great deal on shoes, but the cashier, Norah, is about as hapless as they get. She has all the personality of a robot. I don't think she's ever had any fun in her life. Smiling is not an option except when you leave then she does not need deal with you any more. That seems to make her smile but I'm not sure it's genuine. read more

Dear, what a nightmare store. Love that they're wearing gloves and masks: tho not actually ON their faces and as you watch them scratch all their bits and bobs with their gloves. Yuck. They offer help too... but they are way out of their depth the second you start asking about anything competitive (swim, run, bike?). And I'm not interested in being looked up and down. Double yuck. Finally, when I got my new goggles home they were missing the nose components....which I why I went there. I want to shop local, but I'll just stick to Amazon for all my competitive gear on the future. No thanks. read more

Literally the worst sporting good store I've ever been to. The employees know NOTHING. Just went in for 2 licenses, two poles and bait. $90. Waited over 25 minutes for help, and when we finally walked out the alarm went off. She forgot to take the magnet off my pole. I THEN WAITED ANOTHER TEN MINUTES, WATCHED FOUR PEOPLE TRY TO REMOVE THIS MAGNET I finally said you know what I will go grab the other one. I don't care I caused a damn scene DON'T HIRE PEOPLE WHO CANT DO SIMPLE JOBS. read more

This is my go to spot to buy ammo and fishing gear. They are really communicative about when the ammo will be there and how to make sure I get some (stand in line Friday morning). They were quick to get to know me on a first name basis and I really appreciate that! especially when they recognize me when I call on the phone to ask if they have what I am looking for! They really feel like friends there! Thanks everyone! read more

Love coming here for anything sports and outdoor related: whether it's tennis balls, footballs, gloves, or sunglasses they got everything I need. The staff are always very welcoming and helpful every time I walk In or have any questions whatsoever. read more

I went in for work boots and came out with WICKED boots, boots that say DON'T F*** WITH ME!, boots that frighten small children and make little old ladies hobble to the other side of the street in fear. I will now relate the tale of shoe mecca: This is what happened I walked in ad went straight to the shoe are... i never did get offered help so I eventually found a nice clerk to help me and he promptly got the shoes i had picked out which i ended up hating. He asked what i was using them for primarily (restaurant kitchen) and immediately had ideas other then what I had picked and showed them too me, got me my size and was very very very patient with my picky self. Eventually he asked if i minded a boot, i said I didn't and he brought over a pair of SWAT team combat boots! Holly crap! I had never thought of using boots like this in a kitchen environment before but wow they are awesome! I was thrilled that he thought of them! Bless that kid for he has found me mecca in shoe form! I was a little worried cause they were a high boot that they might not be comfortable durring work. He told me to wear them to work and if they didn't feel good bring them back and he would definitely return them for me... i was stunned by this. Do you have any idea how much beating my shoes took today?! I spilled hot greasy water all over them, a chicken fell on one, my clutsy colleague dropped a hotel pan on my foot, i used my feet to open reach ins and coolers and to give me leverage, to break up cardboard and stomp down garbage, my feet stayed safe, cool and comfortable but wow they are dirty already so i was pretty impressed when he said he'd return them NO MATTER WHAT THEY LOOKED LIKE TOMOROW! Regardless I won't be returning them but wow! The down sides to my visit were the other sales associate who did not care at all that I was also looking for quads (ie rollerskates) and pointed in the direction of the skates rather then actually showing me. The lady at teh front cared more about her nails then anything else and I actually had to wait for her to finish her (very long and boring) conversation with the other sales associate before she rang me up. I'll go back if I have a prob with the boots or to buy shoes but only from that one kid. read more

There are good deals here especially on ammo which is about the only thing I get. There is a reason the shoes here are sold cheap. I bought a pair of under armor running shoes which I use for work and walking. They only lasted me about 6 months before they started to rip. Can't return don't have box anymore or receipt which is a shame since they've pretty much been wearing down fast. I get my camp stuff at rei cause it's high quality best thing to get here would be ammo honestly or even a shirt maybe. I've noticed a lot of food on the shelves such as candy and snacks are expired. Good deals on water sports stuff etc but that's about it. Old store. Helpful people most of the time read more

First time I've ever been into a Big 5 store. PROS; Great selection & the store was very clean. Associate asked if I needed help right away. CONS; The basketball I bought was inflated unevenly & sucked for playing. It was 12.99 & a Nike deal, now I know why. The associate that asked me for help was then very standoff-ish when I said just browsing & found what I wanted within a few minutes. He also had no personality & didn't even try to be friendly besides asking for help. OVERALL; Overly-priced & the ball I came in to get didn't even function right. I would just go to another store that sold generic sports equipment if you're not looking for specifics. Train your staff better. read more

Staff in shoe department does not seem to understand what their job is. I received no acknowledgment or offers of help from either of the two employees "staffing" the shoe department as I tried to find a slip-resistant black leather work shoe. First I looked all up and down the women's shoes, tried on some black sneakers then I browsed the men's. And well what do you know, I finally discovered there is a work shoe section, men's and women's shoes all mixed up together, basically a mess. Empty boxes, boxes with one shoe that has no match on display, mismatched sizes in boxes together. So 20 minutes later I have made several trips to the bench to sit and try on many pairs of shoes, walked around in them, checked them out in the mirror, etc. 7 or 8 pairs and I am still trying to find a suitable shoe or at least the match for the one that was maybe a possibility. Still, not a "hello" or "are you finding what you need?" Not a word at all from the two young men on duty because they were too busy talking to each other. I was the only customer in the shoe department! Hey Big 5 manager people. Could you please hire some employees who enjoy working in customer service? Train your staff to say hello and ask the customer if they can help them. It's a straightforward kind of job, not too difficult to train, and fun for people who like people. But me, I'm gonna take my hundred bucks down the road, thank you. read more

Small store that's packed to the brim with inventory. Comes off as cluttered. The customer service was amazing. The people working in the shoes helped me find a good shoe and even helped me find a deal. read more

Only a ONE because a ZERO is not available. How does this store stay is business? No help, no service. I was greeted by 2 employees as I entered, that was the last of customer service. I waited with another gentleman at the gun counter and had to ask the same guy who greeted me to wait on us, he promtly walked away and came back 3 minutes later. Picked out my item and headed for the check out, then comes the question [zip code?] I don't give a flying f..k about there need to know where I live.Just sell me the item and let me out. Item won't scan, no one seems to care about that. The upshot of all of this is I wasted a trip to a local store that could not sell me what hey had on the shelf. No attempt was made to correct this. I went home and ordered off the internet. To bad for local stores that can't make it and us local patrons trying to support them. Never again, read more

Pretty bland in my eyes. This is my first review in a long while but this place needs some tidying up that for sure. The outside had a ton of unnecessary trash every where which was irritating but the customer service was just decent. I was looking for a new mit for my son for baseball but unfortunately didn't find one that fit him correctly. Overall they could easily have someone keep things organized and at least clean the outside. GESH! read more

Went in yesterday looking for an item. Thought I would see if someone had it local so I wouldn't have to go out of town or order online. Walked into the store and was greeted by no one. Passed THREE employees that were chatting together. Walked all through the store and was greeted by NO ONE! Walked out the door, was not acknowledged by the cashier behind the counter. I can't say it was bad service, it was NO service! Don't waste your time here. They don't want any business obviously. read more

I like Big5 store. I bought a big tent for good price. The location is not the best, few staff.

I won't come back here. Id rather drive all the way to REI and spend extra than to waste another dollar here . Here's why. I came looking for one thing a couple things actually. 1 a survival knife and 2 boots. I wasn't greeted when I came in. I had came in the day earlier but I refused to deal with the asst manager who was working the knife counter cause he was being standoffish. And by that he basically didn't acknowledge me at all or tried to help me. So on this day I waited for 10 minutes before I got help. The man opened the counter took out the knife and set it there. He didn't say anything. He didn't make any recommendations. When I asked him about best uses etc he kind of looked at me like I was weird and said nothing. I then looked for boots. They didn't have the ones I wanted so I got a different pair . Coleman's size 9 and they were a steal at 24$ . But getting the boots were tricky. I had to ask. 3 different associates. The first two had disappeared. One actually went on break and the other was talking to the cashier up front. I had also looked for a whistle. The guy who helped I think was the manager only stated that they were on that rack and he pointed . There were several racks. Too be honest this whole store seems very depressing. The employees have no personality and won't offer to help much. It'd be nice if they had like a 10 percent off coupon once in awhile . I've gone to rei and I go mainly for the customer service and recommendations. And the cashier at the door didn't say anything . She rang me up and put my receipt in the bag . I don't recall the name of the red head guy but he needs to not be a supervisor with his attitude. read more