(02/19/2026) Jacob is the best! I am a retired master storekeeper with over 40 years experience in…read moreluxury retail (Rolex) and I do know what I'm talking about. Jacob knows his merchandise, knows how it fits, what all the cool gear to collect, to wear, to gift. And, what is selling fastest. I told my wife after we left that Jacob provided an above average client experience for me, and, he did with a smile and a sense of humor. Lastly, Jacob is the biggest Seahawks fan ion the staff. 5 stars and my highest recommendation to Jacob GO HAWKS!

Seahawks Pro Shop / Fanatics - Absolute Failure in Customer Service…read more I am so sad, so disappointed & frustrated as I am a true blue 12th Man Fan! I was so excited when I received the email this morning that had play off t-shirts and all sorts of other items on sale today!! Then the worst happened..... This was one of the worst online shopping and customer service experiences I have ever had. I placed an order on December 19 using a valid promo code (STARS60) that WAS applied and showed sale pricing in my cart before checkout. After placing the order, I discovered that 3 of the 5 items were charged at FULL PRICE, resulting in an overcharge of $38.40 (not including tax). I immediately contacted customer service and spent over 45 minutes in chat -- first with a useless virtual assistant that repeatedly gave the same canned response, then with a live agent who clearly did not read the chat history and asked me to repeat everything. Here's what made this unacceptable: I was blamed for not applying the promo code -- even though I DID. I was told the promo code "works fine," implying the mistake was mine. I was refused a refund or price adjustment. I was told my only option was to wait for the items to arrive and return them -- for THEIR mistake. I asked for a supervisor and was ignored. Because they dragged this out for so long, I was told the order could no longer be canceled since it passed the 30-minute window -- a window THEY caused me to miss. To top it off, I was lectured about "professional language" while being talked in circles and denied a resolution. Eventually, a "back office ticket" was opened (after nearly an hour of wasted time), with no guarantee of correction -- just "wait 24-48 hours." This experience felt like a bait-and-switch, followed by deflection, blame, and zero accountability. For an official NFL team store and a company as large as Fanatics, this level of incompetence and disregard for customers is shocking. If this happened to me, I have zero confidence it isn't happening to others. I strongly advise others to screenshot EVERYTHING before checkout -- because if something goes wrong, don't expect them to fix it.

I think it's a great ideal!! I enjoy the wilderness, as well I love bow and rifle hunting...read more

Large selection of general outdoor & shooting supplies with helpful & knowledgable staff…read more Some deals to be had between their warehouse type pricing and member discount. Parent company Sportco is supportive of community & local non-profit orgs.

The customer service here is amazing! We came in on a Sunday, and the gentleman that helped us was…read morevery informative and gave us good advice. He has an adorable small terrier pup named Bella, she is the welcoming committee here. There are very many good quality boards, roller skates, and even snowboards here! Would 100% recommend to anyone that is looking to support a local business. He even showed my younger sister how to get on the board, and showed other customers in the store how to use their skates.

Local shop that will actually try and help you and not just get as much money out of you as…read morepossible. The 2 dudes there are OGS that know what they are doing.

This shop is very poorly managed, and it is dangerous to use the sport gear worked on by this shop:…read moreI tried to get my ski bindings remounted and moved back at this shop for two months. They totally missed the originally promised date of getting it done in two weeks. When they finally said it's done. I came to the shop, examined the skis and questioned if any work was done since there is no signs of binding remounted on the skis. The person manning the front desk (refused to give a name when asked) said confidently the work is done and made up reasons for why I can't see it. I fortunately had a picture from last winter showing exactly the positions of the binding. (Attached as Old). When compared with the pic taken at the shop (attached as New), it clearly showed no work was done to move it back. No apologies was provided by the front desk young man. I asked the man to write down a note for the technician since so much miscommunications have happened. He initially refused. When I asked to speak with the manager. He also refused. When I asked "Erik", another staff to help, this man told him to stop as well. Skiing is a high risk sport, and ski bindings are one of the most important part in keeping the gear safe to users. Their technician should get their certification/license canceled and this shop should be barred from working on technical sports gear in order to prevent blatant mistakes like this to happen again. Based on the reaction of the staff and lack of admission of their fault, I don't see any hope they can or want to correct their actions and keep their customers safe. The same report is made to the Better Business Bureau.

Good people and good equipment. Not always the cheapest, but I'll pay the difference 10-15% to…read morehave them go over the equipment and know i'm not getting ripped off. skis, bikes etc.

I ordered an Axe baseball bat for my son said it was $149.99 on 02/14/2022 from Amazon but seller…read morewas Baden Sports we got the order confirmation email however on 02/16/2022 we received a cancelation email saying "customer canceled" we called Amazon and they said that Baden Sports had canceled the order because the bat was out of stock. well I instantly went back on the Amazon website and the exact same bat on Amazon seller Baden Sports was now $223.99 and was in stock. I called Baden Sports for an explanation of the price gouging and have not heard from anyone. If I could give them zero stars I would

We ordered a personalized basketball for our son and while it arrived in a decent amount of time,…read morethey spelled his name wrong on the ball! I called and sent emails and then called again and finally got someone who made a few statements like, "mistakes happen". True, but not a good business philosophy. I stated several times that I needed the ball by 12/23, and she said it shouldn't be a problem and would email me when it shipped. That was 12/21, and at EOB on 12/22, it still has not shipped. Mistakes can be made, but it really is the attempt at service recovery that counts.

Went in the evening on 8/28 to buy shoes before a trip. Was discussing my goals with my fam who…read morecame with me and the woman working the shoe section was chatting with someone but somehow heard me utter my shoe size and practically had me figured out by the time I made up my mind about what I wanted. Also saw me eyeing another shoe and ran and grabbed that one as well. Very attentive and nice experience, will definitely return!!

It's REI so that automatically gets you four stars in my book. What I specifically like about this…read morestore is the customer service. I came in to look in for some new cots for an upcoming camping trip. The associate that helped me not only had great product knowledge but he opened up one of the cots to let us try it out. We talked through some great tent options that would accommodate the cots (we were in the market for a new tent). I was impressed that the associate was able to take the time to walk us through all the options. I have always been impressed by REI and their customer service but this store in particular, bravo all around.

Grace was super nice and friendly. She smiled the whole way through. I was greeted very nicely by…read morethe manager of the store as soon as I walked in. Very friendly staff and super neat store. Keep up the great work guys!

Ordered online and accidentally meant to have the pick up method be curbside. Called and…read moreimmediately had someone bring out my order within 2 minutes. Great service!

THE LANDING @ RENTON…read more Parking is available throughout multiple lots, but it is mostly street parking and can get extremely busy. One downside of this spot is how crowded it gets due to the number of stores in the area, along with limited parking that is also used by employees. While you're usually able to find a spot, be prepared for some walking, as the complex is fairly spread out. I really like The Landing. It's located in Renton right off the 405 freeway at Exit 5, which makes it very accessible. The area has a great mix of food options, including Red Robin, Korean barbecue, Thai food, and even a movie theater. The layout is well spread out and the area is especially known for its Asian cuisine. I definitely recommend taking your time to walk around, especially on the weekends when it's lively and busy. It's also conveniently located next to a park, which adds to the experience. The selection here is mostly food-focused, with limited shopping options such as Ulta Beauty and Target. Overall, the value of this place is decent, though it does lean more toward the expensive side due to its touristy feel. Despite that, I still recommend stopping by.

Great place to eat, shop and walk around. Shopping places to name a few: Target, Carhartt, Danner,…read moreTribute, Marshall's and The Pro shop and more! Food places to eat to name a few: Jimmy John's, Emerald City Smoothie, Wingstop, Potbelly, Just Poke, Panda Express, Clove Indian Cuisine, Panera Bread and more! Health and Beauty to name a few: LA Fitness, zombie Fight Club, Safe splash Swim school, Seattle Sun Tan, Sola Salon studios and more! Other places available are Top Golf, World Market, Mattress Firm and more!