Great service with a knowledgeable owner! Terrific location. Huge selection of parts , bikes and…read moreaccessories. E bikes are found here .

We purchased several bikes for juvenile handicapable children and the owner was amazing. Helpful…read moreand great follow up.

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

These guys rock. The owner, Ric, offers superior service and always makes things 'right'…read more Buy a new bike = free tunes for life You can't beat that. Both my mtb and road bikes were purchased there and I couldn't be happier.

Dropped off Dirtbike tires to get swapped call the day after and they told me they don't work on…read morethem and never called me back saying that even tho they said they do and swapped the tube and the tire and popped the tube will never bring anything to them

Peter was amazing and rescued me and my friend from back to back mechanicals (heading over the West…read moreSeattle bridge my front brake went out and my friend's derailleur cable snapped).

I am a new rider and had an exceptional experience with Michael and they're associate. I tried my…read morefirst road bike after coming from gravel bike and fell in love with my new roadie. They were very informative, patient, thorough, and friendly. As a new rider I think that it is so nice to meet helpful cyclists as it is still intimidating as a new cyclist that does not know much yet. They made me feel a part of the hobby and the sport and that's the first time I can say that. Will definitely be stopping by Westside as my go-to local shop and cannot recommend them highly enough.

These guys are the best bought a couple bikes from them and gear there always helpful and great…read moreattitudes Thanks always keep up the great work!!!!Diana

Don't throw away your old bikes. Bring them here, where they will be refurbished for sale or…read moredonation.

I had my rear shock serviced by Mike. When I dropped off my bike he discovered the bolt was broken…read moreon my shock and contacted the bike manufacture for me to get the replacement part. The shock was serviced really quickly and I'm very happy with his work. Highly recommend!

Just picked up my bike from Mike's shop. Client service is above the clouds! I am new to full…read moresuspension bikes and not yet familiar with all the terms and details. Mike was very patient and helped me figuring out shock and fork specs prior to ordering parts. Fast response, VERY fast service, super nice to communicate. Keep it up, Mike! Will recommend him to everyone I know and will service my shocks only at Shock Howse.

F for customer service…read more I feel bad leaving a poor review especially given that I quite like the owner and have had good experiences with the shop in the past. And have been a loyal customer for many years and have bought a ton of stuff from them. But today I had a terrible experience and I just feel like I need to share it. I went in to rent a pair of skis for my daughter as we wanted to go skiing the next day. It was 4:45 on Sat. Walking in and saying I wanted to rent skis. The young guy behind the counter asked me if I had an appointment. I said no, I no idea I needed an appointment for a one-day rental. Then he said I'm sorry I won't be able to help you we close in 14 minutes. Well, first closing at 5pm when you're a rental shop during the ski season seems a little early but OK. I said are you sure I just need skis and that shouldn't take more than a couple of minutes (I used to work in a rental shop and setting up rental skis is really very quick). But he said no, it would not be possible. There were no other customers in the shop so it was unclear what else would be taking his time, but clearly not helping me. He very unhelpfully suggested that I could come back in the morning and that they open at 11. Which is pretty useless if you want to ski that same day. The fact that he suggested that as a solution is just more evidence that he had zero interest in listening to what I need or in any way finding a way to help me. I hope this is an anomaly and not what I can expect from the shop going forward. I really enjoy having a local ski shop in West Seattle and I hope that my future experiences will be like all my previous ones.

The owner and employees were very attentive and helpful. They have a big selection for…read moresnowboarding/ski gear on top of many other general outdoor equipment. It's a little pricey but you get what you pay for! It's a good spot you should definitely stop by.

Appreciate Patrick's help as a new bike owner! Thanks for the honest and informative help :)read more

This shop is so great. They can fix up your ride or set you up with a great used bike for a fair…read moreprice. They also have youth programs that allow kids to earn a bike! When buying a bike here they will likely present 3 price points. They need support to keep it all going, so if you can afford it, pay a price that's not the "Community " minimum price point.