Peter was amazing and rescued me and my friend from back to back mechanicals (heading over the West Seattle bridge my front brake went out and my friend's derailleur cable snapped). read more

I am a new rider and had an exceptional experience with Michael and they're associate. I tried my first road bike after coming from gravel bike and fell in love with my new roadie. They were very informative, patient, thorough, and friendly. As a new rider I think that it is so nice to meet helpful cyclists as it is still intimidating as a new cyclist that does not know much yet. They made me feel a part of the hobby and the sport and that's the first time I can say that. Will definitely be stopping by Westside as my go-to local shop and cannot recommend them highly enough. read more

Staff here truly go above and beyond to help! As a newcomer to the biking world and someone not very mechanically inclined (I don't even like airing up my own tires), I was thrilled to find Westside Bicycle after the shop where I originally bought my bike moved. Chad and the entire team are amazing. When I first visited, Chad immediately checked my bike and gears, fixing an issue with the gear switching on the spot. Whenever I plan a big trip, the team is always happy to check my bike for safety to ensure a smooth journey. What really stands out is that before my flight to Hawaii on Tuesday, Chad offered to stay late to pack my bike so it could fly with me. Thank you, Chad! read more

Westside Bicycle - Person riding a bike on a paved road with evergreen trees behind them. - Bikes Near Me - Seattle, Washington

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We accidentally found Westside Bicycle, and were very glad we did. They knew exactly how to modify my wife's bicycle. She is much more comfortable while riding! We enjoyed hanging out and shopping while they changed her bike!!!! Service with a smile. "We'll be back!". John and Louise, Seattle residents read more

Have taken my bike here for over 2 years- these folks know and love bikes. Feels like a real community store- they are truly interested in their customers needs. I am a daily commuter into downtown Seattle and was getting a flat tire about every 3 weeks due to the state of the bike paths (lots of broken glass). I was replacing my tires every 3 months- had already tried tubeless but still got lots of flats. They suggested kevlar lines tires- a bit heavy- but I haven't had a flat in over 15 months. Truly exceptional customer care! read more

The best customer service from the owner, Peter. We went in for a bike seat today and left with two brand new bikes and couldn't be happier. Peter allowed us to take the bikes for a spin on the beach, adjusted them to ensure a good fit, and even included a couple of small extras at no additional charge. It's rare to get this kind of personalized customer service these days and we sure appreciated it! Looking forward to enjoying our bikes on the beach this summer thanks again! read more

Repair guy did do a good job. But I was offered an extra service over the phone--new tape on the handlebars. I assumed it would be a nominal charge--I mean, it's tape, right? I show up and the bill is $100 over the quoted price. This might very well be normal, but for amateurs like myself, it's pretty shocking. They really need to be clear about prices when just suggesting extras, otherwise they'll make their customers feel like they got bait and switched, and it reflects very poorly on the stellar work their mechanics do. read more

All people of Earth who have any need related to a bicycle should check in with the good people at West Side Bicycle, in West Seattle. I've had great experiences here with the service department (adjusting, installing, fixing things), and have also learned a great deal due to their generous sharing of information (guidance). Rates are modest / reasonable. Seems like a solid place to buy a bike, too, based on the quality service department. read more

This is the best place to get thoughtful and helpful cycling gear recommendations and products.

I purchased a knee scooter which required the tires to be filled. After trying 5 pumps I went to Westside. Apparently the stem design was unique and although they didn't have a pump that worked, they filled my tires and were very helpful. Great customer service! read more

Westside Bicycle - Not just bicycles! - Bikes Near Me - Seattle, Washington

This is the best cycle shop I have ever been to. Every time I have taken them a bike to repair they have it done impressively fast. Very knowledgeable staff that understands the needs of my wide array of bikes, especially my prized customized vintage 12 speed. They helped me find a good powder coat finish expert. They have helped me locate numerous hard to find parts. I have nothing but positive things to say about this place. I would highly recommend their store and repair department. Please check them out. read more

Westside Bicycle - My customized vintage 12 speed Takara that has been in for a few repairs and refinishing. - Bikes Near Me - Seattle, Washington

Brought my bumbleride stroller in here and he replaced the inner tube and had me out the door in 5 minutes flat! And at a reasonable price of only $20. What great service! Highly recommend this place for stroller wheels read more

100% recommend. The staff are super helpful and pleasant. Informative and patient when asked why and how and even were willing to show and explain. read more

Westside Bicycle - Bikes Near Me - Seattle, Washington

Took my bike in to fix a flat. Brought my own tube in. I think they charged me only like $10 to fix the flat (other places quoted $30+), plus on top of that, filled my other tire up, and did a check up of my bike after the flat was fixed. He found that the wheels were not quite right, so he trued up the wheels. Didn't charge me for any of the additional work. I ended up bringing my bike in the next week for a full tune-up because I really appreciated their great customer service and willingness to just provide value and ensure my bike was safe for me. They have a lifetime customer in me now and I know I can trust them because they earned it. Thank you! read more

Great service. Took 2 bikes in for tuneup. Fixed what needed to be fixed, didn't pad the parts or labor. Cost came in what they estimated. They even worked on my ebike conversation to fix a broken sensor. They couldn't guarantee it would work and I didn't expect them to, but I really appreciated the extra effort. Lessor places would have just said sorry you're out of luck. Recommended. read more

These guys never fail to impress me with knowledge and customer service. My bike is always well cared for here. Thanks for keeping my bike safe and staying open with quality bikes and accessories during difficult time's. Cheers! read more

Westside Bicycle - Bikes Near Me - Seattle, Washington

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I came in the shop expecting them to judge me for bringing a cheap kids bike with a punctured tire to fix. But everyone was pretty chill and nice, they didn't bat an eye at this second (third) hand bike for my youngest, no judgement from a shop with gorgeous bikes. read more

Awesome customer service and recommend them highly! Helped solve a wheel issue quickly and were really great.

I found them through the Rocky Mountain website. The reaper "24 was sold out online, and local stores near me didn't have it in stock and won't have it till late April. Their employees were helpful and courteous and were patient with my son. They even gave my son a complimentary POC hat. read more

Westside Bicycle - Rocky Mountaine Reaper "24 - Bikes Near Me - Seattle, Washington

This is a awesome bike shop. Not only do they sell awesome bikes they have the best customer service ! a Huge thank yo to Chad for working late to take my Son's bike apart and pack it properly so he can fly to Hawaii with it! This is a huge blessing. Mahalo! read more

I have been seriously considering replacing my conventional road bike tires with Tannus solid tires because I am constantly plagued with flats which always ruin my ride for the day as it's almost impossible for a guy my age to replace a tube on the side of the road. So I have to call my wife or relative to come and get me. So since Westside is an authorized Tannus dealer/installer I thought I'd stop by and ask a few questions. I don't remember the salesman's name, however, he was very helpful and answered every question I threw at him and didn't hold anything back. We talked for about 10 minutes and even though there were other customers in the store, his attention was focused on me and he did not appear rushed at all. Unfortunately, because of my riding experience and style, I came to the conclusion Tannus was not my cup of tea because they are a little heavier than a conventional setup, plus the rolling resistance (road friction) is higher too, meaning more pedaling effort is also required. read more

Fantastic company from start to finish. I have had several bikes serviced here from easy to hard repairs and upgrades. The staff often times finds a less expensive way to repair a broken part or make it work with performance in mind. I appreciated the demos when I wanted to get a new bike and will come back even if I move away from the area. ***** 5 stars for sure. read more

Westside Bicycle - Inside - Bikes Near Me - Seattle, Washington

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Such nice people! Very professional and knowledgeable. Really appreciate the free air they put in my sons tires without trying to upsell us. Good people and a great business. read more

Phenomenal staff. They were pretty slammed during the summer, but a nice rainy afternoon is a good visit time to enjoy chatting bikes, getting quality bike parts and feeling good about a local bike shop hanging in there. I try to find new projects just so I can visit and support this shop. You should too. read more

I am very appreciative of the technician who worked on my bike (I believe his name is Chad at Westside). However, when I dropped off my bike for a tune up I had my saddle pack attached with multiple tubes, CO2 carts, my clamps, and wrench tool. When I picked up my bike, the pack was gone and I do not have much confidence in the lost and found based on my experience. I thought they would replace the items that were lost while my bike was in their possession. Additionally, I was never asked if I had an account (I heard other associates asking other customers if they did), was never offered to join the rewards program even though I spent over $400 on my repairs (which would've been some nice pointage). Net - great techs, customer service was disappointing based on the feedback I got from others. read more

After shopping here a few times I think it's time to leave my review. When I first moved to west seattle I was stoked to have a shop that was so close to me. I literally ride past it everyday on my work commute. I may have stopped in at least 6 times for random things bike lights, tubes, cleaners, snacks, and onetime even ordered tires. I kept going in because I wanted my experience to change. However it did not. The one and only time I was offered any help out side of someone pointing to the area behind the counter I'm sure it was to make sure I wasn't stealing anything because the associate didn't even speak me. They just scoped the area I was in and kept it moving. The experience that led me to this was review was the time I went in to purchase cleaner. There was a gentleman who complimented my bike. We talked for a second then he continued to help the gentleman who was there purchasing a bike. There was another individual behind the counter who asked me if I was with the guy buying the bike. After I said no I walked forward to put my things on the counter thinking he would ring me up really quick, but he walked out from behind the counter to go make small talk with the gentleman purchasing the bike. There were two employees filling one online order. I guess it's super hard to locate a wheel set in the store I'm not sure, but I continued to stand in front of the register waiting to be checked out. When my patience finally began to run low after standing there being ignored. I was turning around to put the things back the young lady working finally ask me if I needed help checking out. I'm not sure if I need to be on an expensive road bike with a kit on to get noticed, or to spend large amounts of money to get someone to talk to me, but I will never support this location with my money ever again. To the two gentlemen who were stoked to see a fixed gear in your store. Thank you for taking the time to provide me with a level of customer service I expect when walking into an establishment like this. If you're looking for an awesome bike shop with knowledgeable folks who will treat you like a human regardless the amount of money you're spending I suggest you visit the wonderful people at counterbalance. read more

I had an absolutely AMAZING experience here, and I would HIGHLY RECOMMEND my family and friends to Westside Bicycle. My husband and I brought our very inexpensive bikes here to be serviced so we could just have some fun and ride around town now that the weather is getting nice.. When we got there the store was closed, however, the owner brought us in and took care of us anyway! So nice and unexpected! We had great conversation while waiting for my bike to be repaired, we didn't feel judged for the low quality of our bikes- or pressured into replacing them with new bikes from the shop. When the time comes -which it will- (sooner than later) to purchase new bicycles - let it be known that Westside Bicycle has our loyalty and we will be coming back! BIG THANK YOU !! read more

Never been to this shop before, however since they are in my neighborhood, decided to try out their repair shop for a flat tire. They treated me excellent! All I needed was a tube replaced and they not only did a perfect job, they cleaned up my tire and did a quick check of the bike. They are honest, dependable and care about their customers. This is a real review, look at my profile and you can see that I give honest real reviews. This is my new bike shop and I am thoroughly impressed. read more

Really exceptional service with unique expertise. I bought a new bike elsewhere with all the specs I wanted and was interested if the normally noisy hub could be made quieter, regardless of the price. I was told no at the other shop. No problem. Stopped by another well established shop a few weeks later, same answer. Did a little more research on the web and stopped by Westside, near where I live. They said it could be easily done, ordered the correct hub, and rebuilt the wheel (both quickly and for a minimal charge beyond the hub). My ideal bike. They know what they are doing. read more

Yesterday, I got a flat tire right between Fauntleroy/California Avenue. I had to walk from California Ave to Admiral Way and the only bike shop in that area was closed. So, my next stop was going to be, again walking, to Westside Bike shop which I knew well. Got there just as they were closing. Tried to call a taxi but they did not have the van to haul me and my bike, Tried Uber but they only had small cars available. My husband was out of town, so I had no choice but to continue walking with the goal of reaching home on QueenAnn. Just as I was ready to cross the low bridge heading toward Seattle, this wonderful cheerful guy says "oh, you got a flat, I can help you". Turns out he is a mechanic at Westside Bicycle and I believe he said his name was Erin. He was quick and did a great job, which allowed me to ride home to QueenAnn rather than walking. Erin was a God send and I want to thank him a thousand times for being so kind and willing to help a biker in total distress. Julie read more

Best service ever. Due to COVID I hadn't ridden my bike as often as I used to. I took my bike there to see if needed any tlc and was expecting to pay $100 for a tune up. Yo my surprise they filled my tires with air and taught me what to do with my bike. Cost me a whopping $7 to get lube for my gears. They were warm and friendly! Cannot recommend them more. Great team! read more

I brought my bike to get a tune up last week and really appreciated the service I received which was excellent! . The price very reasonable- some discounts were applied that I didn't know in the front end! And Chad was very helpful in letting me know about needs my bike had that I was unaware of as he tuned my bike. I definitely recommend this bike shop for great service! Thanks Chad! read more

This place is amazing and the owner truly cares about his business. I had him come out to my home to make adjustments on my Peloton bike because I was starting to get some consistent knee pain. Once he came out and made the very concise adjustments to my bike and gave me some amazing inserts for my shoes I no longer have ANY pain AT ALL. Since then I've referred several friends and they all were very happy with the attention to detail and wonderful customer service. I should add the prices are very fair and I highly recommend this business! read more

These people are so great. Contacted a few places, and they all said it would be two weeks or more before they could get to building my new electric bike that was arriving in a box. These folks got it done in two days. So friendly, highly recommended! read more

Knowledgeable, great workmanship and a solution for whatever is ailing our bikes. I trust Westside Bicycle with all my families' bike repair/maintenance needs. Friendly too! read more

Well, although I might have caught them on an off day, I had a somewhat different experience just yesterday. Last week I called to see if I had to set up an appointment to get a shop-only update to my bike's firmware and to talk about buying a new, analog only bike, as the e-bike is getting cumbersome as I am getting stronger- 2600 miles now. I was told to drop in anytime, and it would be no more than plugging in the bike to a computer to update. So yesterday I did stop in on my way home to do just that. I knew this was likely a low priority for them, so I waited a bit as they attended to other customers. The young man I spoke to behind the counter seemed a bit flustered when I said what I wanted to have this update done. Checked his computer and said he might be able to squeeze me in on Friday... After explaining my call to check on this, Chris stepped in to assist and was quite friendly. I asked about some of the road/gravel bikes I was interested in and didn't get any response for some reason. After the update, I was asked if I bought the bike from them, and I emphatically replied " I wish I had!", and truly do wish they had inventory in August. For the 15 minutes my bike was hooked up to the computer, I was actually charged $40 for this. Software update from Specialized that I could not do myself, and because I couldn't have even bought this from them, I get charged the tourist rate. I posted a question on the Turbo Vado users group about how much others had been charged for this no-parts no-tools update. Most replied that this is free, of course, and they didn't get charged anything. I get it- I didn't buy THIS bike from you, but if you want to sell a bike to someone that spent $4k on an ebike and now wants to get another, from YOU, I would think not charging for a simple firmware patch would be a simple call. What do I know, I am just a stupid ebike rider, yeah? What happened to the kind service that I had gotten in previous visits? Time to find another local bikeshop? Updating rating. read more

Stopped by with a persistent issue on my brand new Rad Bike. The owner saw me and was very kind and compassionate, wanting to give me a good first e-bike experience. His work resolved the issue and the price was extra fair. They have won a customer for life. read more

This is an updated review based upon my most recent experience with WB. I have been to this place a number of times recently and it has completely turned around from my initial experience. Good mechanics who know what they are doing and the staff are very friendly and helpful. What a change from the first time. read more

Just curious why your company is functioning like there is not a pandemic or encouraging social distancing? I run by your shop every day and almost always, it's packed inside and outside creating major congestion on the sidewalk. Yay for having business and encouraging activity, but come on. I'm tired of having to run into the busy street, being cut off by the bikers, as well as being surrounded outside the shop. Please make some changes and consider following the guidelines that the rest of the city is. It's shameful. read more

We were lucky enough to be helped by the store owner. He was super helpful, informative and overall a nice guy. Told him my budget and he assured me that we could find a bike that offered what I was looking for for way less $. They were pretty busy, and understaffed during the covid chaos, but the team still paid special attention to us and made sure people were not ignored. Great selection of bikes, friendly staff. Can't go wrong here. read more

Westside Bicycle - Sirrus X 3.0 - Bikes Near Me - Seattle, Washington